Geek Squad’s earns a 1.6-star rating from 404 reviews, showing that the majority of tech service users are dissatisfied with support and repair services.
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the geek squad really sucks!
I used the geek squad and if you have a problem after they leave you are screwed unless you want to spend more money with them. It was my worst mistake ever using them I spent over $500.00 with them and within 10 days had another problem with my pc and could not get any help. They really suck!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Geek Squad complaint handling
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Geek Squad Contacts
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Geek Squad phone numbers+1 (800) 433-5778+1 (800) 433-5778Click up if you have successfully reached Geek Squad by calling +1 (800) 433-5778 phone number 0 0 users reported that they have successfully reached Geek Squad by calling +1 (800) 433-5778 phone number Click down if you have unsuccessfully reached Geek Squad by calling +1 (800) 433-5778 phone number 0 0 users reported that they have UNsuccessfully reached Geek Squad by calling +1 (800) 433-5778 phone number
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Geek Squad emailsinfo@geeksquad.com86%Confidence score: 86%support
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Geek Squad addressP.O. Box 9312, Minneapolis, Minnesota, 55440, United States
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Geek Squad social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2025 - View all Geek Squad contacts
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Contacted online service to help with issue. After 2 plus hours agent proceeded to CUT ME OFF. Said he couldn't schedule the service I asked for with the representative that I wanted. He gave me numbers to call which were less helpful as automated system couldn't understand "home service". He couldn't even get my name right after three times.
I was transferred 3 times before even asking a question. 30 minutes later I asked 2 simple questions, never getting a complete answer. All I heard was
how the chat staff had poor equipment and that was the excuse for the delay.
That should have been the first line of the chat.
Now almost every weekly email stating it's is from this company stating that my annual contract is renewing and my account will be debited if I don't give them a call to cancel. Spam, Spam, Spam
How do I report this type of activity and where can I forward these emails?
Went to best buy in state college to ask a question about my apple watch and the one guy was really nice but the other one was not so I will not be setting foot back in that store to that geek squad.
So glad I bought tech support. I called went through all jumping the hoops online with AI , finally get to speak with a real person verified it was me and best call back number in case we're disconnected, well we got disconnected or they hung up 35 mins. and still waiting for call back
5 phone calls for a Video Card. Made the purchase, picked up at Weatherford, TX. store. The Geek Squad Rep was wrong on their suggestions, wrong that the store has power plug adapters, wrong that they will call you back if we get disconnected. Just ignorant / unknowledgeable service that lie to you about calling back.
Geek Squad must hire from homeless encampments, or drug rehabs. THEY ARE BUMS!
I bought a used laptop from a thrift store for $25 and it wouldn't power on. So I took it to Best Buy to see if the "geeks" could check if it could be fixed. The "geek" plugged a power line checker into a 120 V power strip and then proceeded to insert the prong on the other end, with 120 V of live power, into the plug on the side of the laptop power supply that plugs into the DC jack. It started smoking. Even I know that touching a metal rod with 120 V into a DC jack intended for 16 V will cause a short or smoking. They are totally incompetent, and it makes me not want to shop at Best Buy.
Van no. 27761 on H1 in Honolulu westbound on August 30th in the afternoon. Eratic and dangerous driving from driver unknown to including swerving in and out of multiple lanes, tailgating within inches to include vehicular intimidation, not using turn signal and severe speeding.
I was almost run over by vehicle 28414 as they refused to give right of way to pedestrians on march 8, 2017 in the intersection of s. Coast highway and j street in encinitas