Geek Squad

The Geek Squad (Best Buy) has had my Apple Laptop now for over a month...why? Originally the issue was that something was loose and moving around inside. This issue was repaired and returned to the store where I was told it was fixed and ready. When I went to pick it up somehow it came back from service with the LED Screen and Left side of Chassis case damaged(presumably from shipping) the attendant tried to cover it up by placing the Service order over the damage! I returned it not accepting the damage done to it. It was again sent out for service and came back with a new top case and display but, it also came back with the left hinge loose or not put on the correct way. I did not accept and again it was sent out only to be returned with the now bad RIGHT hinge and monitor damaged (buckled in the center! I am not accepting this crap! It states on the Service Order that the computer went in in "like new" condition (it is approximately 2yrs old, never had an issue with it other than the loose part to which the ODD was replaced) and that all HW diagnostics was passed and would be tested by Quality Assurance prior to shipment back to the store. In the meantime my oh so expensive Black Tie Warranty has expired while in the care of the Geek Squad...I have asked to where it was being shipped for repair all these times and was told it could not be revealed. I am asking for a total replacement from the Best Buy Store with the transfer of the contents free of charge. Is this an unreasonable request? It has interfered with my ability to preform my job(i.e, no access to needed info.) w/ the original issue it would not allow me to back up/copy information needed to carry out my duties in a timely manner. I would also like to initiate a complaint to Apple as to the "service" given by the Geek Squad? I need this computer back in good working order...and have no idea how to accomplish this, the Geek Squad has been unsuccessful in their attempts to remedy these issues! Don't think I will EVER be buying their extended "in-house" warranty again!

DO NOT, UNDER ANY CIRCUMSTANCES, TAKE YOUR ELECTRONICS TO THE GEEK SQUAD! They haven't the foggiest notion of what your problems are, much less how to fix them. When my $1200 HP suddenly died, I rushed it into the Geek Squad. After all, I purchased it from Best Buy (another story!). I have a lap top to use as a back up, so I wasn't concerned about speed. A week later I was told that, basically, my machine was dead, that it had so many problems it simply could not be repaired. That sounded fishy to me, so I took it to someone who knows a bit more about computers than I do.

"Your hard disk died, not the whole machine."

The GEEKS could not tell me that it was simply a matter of replacing the hard drive in my computer. When I returned complain, no one there could respond. Again, they didn't have a clue.

And don't bother to fill out their on-line "tell us how we did" survey. When I down graded them big time, it got kicked back to me as "undeliverable" four different times.

In November 2007, I purchased a front loading LG washer and dryer. Because of the electronics, I also purchased an extended warranty from Best Buy. About six months after purchasing, the dryer stopped drying. I called the Geek Squad, waited a week for them to come out, and then waiting another week for the parts to be delivered. In January 2010 I started getting an error message on the washer. The manual said, "Unplug the machine immediately and call for service." I did. I waited another week for the service appointment. I was told, "I found a loose wire. It's fixed." Three weeks later, the same error message. Again, I waited a week for the appointment. And of course, the error message wouldn't come on when the repairman was there. "Nothing wrong."

Around March 1, my washer stopped completely. The same error message. I suspect the error was a common one and they knew what needed to be done, but... Again, the Geek Squad couldn't come out for a week. I told the Geek Squad service coordinator that this was an on-going problem and couldn't they please just bring the parts when they came. But, no, of course not. The guy shows up without parts. "I'll have to order the parts." and "I'll call you." No call. Finally, almost a week later I get a phone call saying that a service person would be at my house between 8 a.m. and 8 a.m. "Great, " I thought, "I won't have to miss much work." A little after 8, I get a call from a person who told me the appointment was from 10 to noon and he couldn't help it. So, I plan to be at home. At 12:30 I call the Geek Squad and find out that my appointment had been canceled because the parts hadn't come in. Hmmm, I wonder why I got those confirmation calls when no one had bothered checking to see if the parts were in.

I asked for a supervisor. "I've now missed a full day at work and I haven't had a working washer for two weeks." They were sorry, but they couldn't schedule another appointment for another 10 days if I wanted Saturday service or 8 days if I wanted to take more time off work. I demanded that someone come this Saturday. in 4 days. "I'm sorry, but the repairmen only work every other Saturday."

As I see it, the Geek Squad owes me. I've taken a total of two days off work waiting for them and will likely take another half day. The words "I'm sorry for the inconvenience" seem hollow, don't they? I'd rather hear, "We blew it. What can we do to make this OK for you?" A gift certificate? Another year of free warranty?

We were up for new phones. Instead of getting our phones directly from Sprint we went to Best Buy instead. We got three of the same phone, and purchased the Geek Squad service agreement for all three. Thank goodness we did, as we have had nothing but problems with two of the phones - overheating, text messages randomly auto deleting, randomly shutting down, freezing, charge portal malfunction, loss of audio and microphone, GPS not working, etc. Each time, they give you back another refurbished phone with yet another problem. Most recently, my husband just got his phone back from repair and it had not been repaired. He went back to the store and the associate refused to send it back to Geek Squad and blamed it on Sprint's network which had nothing to do with the phone malfunction. Curiously the third phone has had no issues. We believe that the other two phones were not new at all: they were refurbished phones stuck in a box to make them look new. Geek Squad either does not check their work before sending the phones back, or they don't know what they are doing. Either way, completely unacceptable. When I called to complain, I told them that I wanted the repair records for the phones. When asked why, I told them that I planned to resolve the issue through legal means. They then repeatedly transferred the call and put me on hold. I got fed up and emailed them instead. That was almost three weeks ago, they still haven't responded, and I sent them another email this morning. This is the first time that I have ever had a problem with a cell phone. The next time, I will purchase my phone front Sprint, like I have always done in the past. At least I will know that the phone will work. I will never do business with Best Buy Mobile / Geek Squad again.

I am not the most knowledgable individual when it comes to computers, although, I do know enough to realize Geek Squad is not who they want you to think they are. Geek Squad wants you to think they are your friend and that they will be there to pick you up if something happens to you. This is NOT TRUE!

I purchased a computer and a service plan with Geek Squad. They promise to fix your computer if something goes wrong and replace your computer if the promblem continues. Once again this is not 100% True. They will not fix your computer for free if you have purchased the service plan and you have a virus. Lucky me, I don't get viruses. But my computer has been serviced over 6 times for the same problem, they replaced the hard drive twice, they have told me that nothing was wrong with it twice, and they reformated the OS (operating system). Every signle time I send it to geek squad its for the same problem yet they are screwing me and not replacing my computer because they claim that I do not have 3 legit or "qualifying repairs." This is BULL ###, they are just running in circles until my service plan ends and they don't have to worry about me anymore.

I have called Geek Squad and Best Buy multiple times and nothing ever happens they just tell me that they cant do anything because there has not been 3 qualified repairs. That is redic, they have had my computer for longer then I have and now the service plan is running down and they are just sitting back and not being much help.

I am in the process of getting my computer serviced again. If for some reason my computer is replaced I will re-post letting you know that they have fullfilled their duties. But I still do not think I will ever use Geek Squad again!

I was HIGHLY disappointed in my service last month at Geek Squad. I spent almost 100 bucks for nothing. I brought my business laptop into Geek Squad because it intermittently wouldn't turn on at times, and I have to try turning it on sometimes 10-12 times before it finally boots. I thoroughly explained the situation to them.

After waiting a week, got a call from the squad. Called back 14 times in two days, waiting 10 minutes + each time, but never got anyone on the phone. I finally drove over, stood in line for 1/2 hour, only to find out they the extent of their find was: They had done a scan and found some cookies & data miners on my computer. Big whoop, I do that every week with adware.

Then I asked, "so why does the computer intermittently not start?" Get ready for this...

THEY HAD NO CLUE. THEY HADN'T EVEN REPRODUCED THE PROBLEM. The guy had to go read the file to find out what I was talking about. 100 bucks, and I left with a computer that still has this same problem THAT I REPRODUCE EVERY DAY. In my opinion, this is the poorest service I've EVER experienced. I literally paid 100 bucks for a problem that the "geeks" couldn't even reproduce, which I reproduce every day. 100 bucks gone, only to be back at the same place I was before, with no answers or hints as to what's wrong. Wasted time and money.

The rep was less than empathetic; no offer of recompense was given, just "see you later, next please." I have a very poor image of Geek Squad at this point. When I have a great customer experience, I make it a point to tell everybody. The same goes for lousy customer experience. I feel it my duty to warn all friends, family and colleagues of my bad experience at Geek Squad and no attempt on their part to make amends.

They have had my laptop in for repair for three months and it is still not fixed. It's a long story, but to get to the point there is no way I'd ever buy ANYTHING again from Best Buy. they are horrible and so is Geek Squad. Very rude and they have no interest in making the customer happy, you are lucky if the managers return your call.

They sold me a lemon computer, and are wasting my time endlessly without result. I won't buy a Gateway computer again either - they are an endless wave of frustration also, and the computer I bought had all kinds of problems. They even lost my power cord and were very rude when I demanded a replacement after hearing nothing from them about it.

Bought Desktop from Geek Squad. Was told would be a free hour of computer hook up and then $99/hr for additional time. Service man was not prepared at all. He unhook my old computer. He did not have two cables needed to do his job. At end of job he asked if I wanted my old data transfered. I said yes and he had to hook back p my old computer to trasfer data. I had to furnish him two of my own cables I had from old computers for him to do his job. Took him
2:45 mins to do his job. I was charged a additional $173 for him to hook up my computer. Was a big rip off. A person that knows what he is doing, would of not took that long and had all the cables to do his job. Will never buy anything again from Geek Squad. Buyers, BEWARE!

Well, I have now had two scheduling snafus with Geek Squad. I live in Manhattan and had to call three different stores before I could get a Geek Squad person to schedule the initial appointment. The scheduler at the 5th Ave store was obviously not trained as she had to keep putting me on hold to ask someone else questions. After 20 minutes she scheduled my appointment. The day of the appointment arrived -- Geek Squad was a no-show and never called to inform me of anything. Afterwards, the store told me to call the 800 number, which I did. Rep on 800 number told me my appointment had been inadvertently cancelled in the system. So, I rescheduled for today and waited home for 4 hours on a Sunday afternoon. Again, Geek Squad was a no-show and never called me. Once again, I called the 800# and rep today told me that the Geek Squad rep had an "incident" and could not show up. And, on top of it all, my credit card was charged for this service over a month ago. Really, really disgraceful for a service company.

GEEK SQUAD is a very bad company to deal with, I took out insurance for my iphone, it went missing from the doorstep even before I received, this was over 2 months ago, called GEEK SQUAD for help; was put through several lengthy phone conversation, then lengthy police report followed, as they required one, week or so later called again, still 2 more long phone interviews, 2 months later, , , Nothing, was put through more stress than the actual phones worth.. just called and cancelled the policy. The customer service representatives are really abrupt and sometimes really rude, this is with the claims, but all sweet when setting up the policy to take your money for their commission; suppose they are trained in that way, to be rude when its payout time. Advice to all: KEEP AWAY!

I would like to say thanks to all of the people for thier complaints they have helped me to decide not to call geek squad to repair my broken comps

My God, use a spell checker before posting this. No one would believe this story, but thanks for wasting MY time reading up on Best Buy complaints. Another hour's pay hunting for dirt on my employer of choice :)

sorryin tping on a bad keyboard

Ok well i am acomputer geek fixing a comp for a friend ad hemotherboad went out 2 weeks after sh took it to geek squad(HATE them) an sowe went to th store today to buy a new mobo i get ome to put it in and researched the modl number and it said it was am2 wel i get in there and geek squad had switched out the mobo to a ocket 939 adthat reminded my that whn she rought it over the warrety seal was broken and she had just gone to get syware cleaningdone s the mass up yourcomp bad do not use them

who are these people god? they took my money again. They keep putting my bank in od. they owe me 134.80 . I want my damn money back. I will be contacting an attorney and the attorney general of the us.

they cancel my appointment 2 times without notice or explanation and keep trying to reschedule out another 3 weeks. NO reason, why or explanation. I have tried to speak with a manager and was refused. I have sked for a refund, however, so far no proof they even did that. the fact they were rude about their mistake made things even worse.

Contacted online service to help with issue. After 2 plus hours agent proceeded to CUT ME OFF. Said he couldn't schedule the service I asked for with the representative that I wanted. He gave me numbers to call which were less helpful as automated system couldn't understand "home service". He couldn't even get my name right after three times.

I was transferred 3 times before even asking a question. 30 minutes later I asked 2 simple questions, never getting a complete answer. All I heard was

how the chat staff had poor equipment and that was the excuse for the delay.

That should have been the first line of the chat.

Now almost every weekly email stating it's is from this company stating that my annual contract is renewing and my account will be debited if I don't give them a call to cancel. Spam, Spam, Spam

How do I report this type of activity and where can I forward these emails?

Went to best buy in state college to ask a question about my apple watch and the one guy was really nice but the other one was not so I will not be setting foot back in that store to that geek squad.

So glad I bought tech support. I called went through all jumping the hoops online with AI , finally get to speak with a real person verified it was me and best call back number in case we're disconnected, well we got disconnected or they hung up 35 mins. and still waiting for call back

5 phone calls for a Video Card. Made the purchase, picked up at Weatherford, TX. store. The Geek Squad Rep was wrong on their suggestions, wrong that the store has power plug adapters, wrong that they will call you back if we get disconnected. Just ignorant / unknowledgeable service that lie to you about calling back.

Geek Squad must hire from homeless encampments, or drug rehabs. THEY ARE BUMS!

I bought a used laptop from a thrift store for $25 and it wouldn't power on. So I took it to Best Buy to see if the "geeks" could check if it could be fixed. The "geek" plugged a power line checker into a 120 V power strip and then proceeded to insert the prong on the other end, with 120 V of live power, into the plug on the side of the laptop power supply that plugs into the DC jack. It started smoking. Even I know that touching a metal rod with 120 V into a DC jack intended for 16 V will cause a short or smoking. They are totally incompetent, and it makes me not want to shop at Best Buy.

Van no. 27761 on H1 in Honolulu westbound on August 30th in the afternoon. Eratic and dangerous driving from driver unknown to including swerving in and out of multiple lanes, tailgating within inches to include vehicular intimidation, not using turn signal and severe speeding.