GE Money Bank / Paid off act. but they refuse to acknowledge it
This is regarding: GE Money Bank
P.O. Box 960061
Orlando, FL 32896
I have bank documentation (cancelled check) that I paid off my account in full on July 15, 2007 ($203.93). I received a statement on Aug. 8 reflecting my previous balance ($203.93 plus a $29 late fee. I called the company upon receiving the statement & was told to mail a copy of it to them. I mailed a copy of the check on Aug. 6. I received yet another statement on Sept. 17 again reflecting the original balance owed plus another $29 late fee. I called the company on Sept. 17 and spoke with someone named Ecarney and told her about mailing my cancelled check. She claimed they had not received it & suggested I fax the cancelled check to "payment research." I did that promptly on Sept. 17. I called on Sept. 20 & spoke with Jeff. He gave me yet another phone number to try to resolve this issue.
I called the number he gave me [protected]) & spoke with Miriam. She said to call back next week and that I could not talk to anyone in the "payment research" dept. Everything was done by fax. Meanwhile, another letter came in the mail dated Sept. 23 saying my acct. was deliquent. I called yet again on Sept. 25 at 2:30 p.m. & Jessica put me in touch with her supervisor, Robert. He claimed it could take up to 30 days to solve this dispute and in the mean time, nothing could be done.
The company called me at home on Sept. 28 at 6:10 p.m. I spoke with Dwayne and he said he would let "payment research" know about the problem. I received yet another statement on Oct. 14 claiming I owe them a balance of $316.69. I called the company on Oct. 14 & asked to speak with a supervisor. I spoke with someone who identified herself as Jenny Brown and she indicated the number I had faxed the information to on Sept. 17 was incorrect. She gave me yet another number [protected]). I have not yet faxed anything to this number because I don't know if this one is correct. I filed a complaint with the FTC (Federal Trade Commission) on Oct. 15 (ref. # [protected]). I have called GE Money many times regarding this matter, but they will not investigate it. Instead, they keep sending me letters & statements saying I owe them money and I have not paid them. I feel like this company is not taking me seriously and not researching this mistake. I do not want my credit ruined for this.
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