GE Money BankThey block me from paying and charge me for non-payment

J
This review was posted by
a verified customer
Verified customer

I signed up for PayPal buyer credit, and spent around $700 in various products online. When time to pay my bill came, I submitted all of my information, double checked it, and didn't worry about it. The ONLY way for me to see the account was to go through the PayPal website. I thought that was strange, but didn't think to much about it. I pay ALL of my bills online, so opted to not receive paper statements, just email notifications of when I had an Estatement. Several weeks later I got a message from them stating that my account would not allow for payment on the bill, and they charged me a $30 late fee as they waited until after the bill was due to notify me that it had been blocked. I called my bank because I didn't understand what may have happened. There was more than enough money in my account to cover the payment. They said that neither PayPal nor GE Money Bank (the actual bank the credit line is through) had attempted to withdraw funds. So I re-entered my information online and tried again - with the same result, and another $30 late fee. The next time I tried via the phone system. They charge you a $15 fee just to make a payment via the phone system, but I tried it anyway - all with yet the same result AGAIN, and yet ANOTHER $30 late fee. Then PayPal decided to "cut off" my credit line, since they showed no payments on it - and took the link off of my paypal page. Now I can not log into my account online, and don't get paper statements. I attempted to call the help line after I found out the phone payment also has been rejected by the bank only to hear that to talk to a person would charge me ANOTHER $30 fee!!! All the while my bank has been telling me that there have been no attempts to withdraw the funds from my account. This is unbelievable that somewhere on their end they are messing up my payments, charging me late fees for it, and then not allowing me access to my account to even get statements. In order to talk to a person it will cost me even more! I now have over $100 in fees that I shouldn't have at all. I want to mail them a payment but can't even get their address or my account number.

Responses

  • Ge
    GE Money Victim Jan 08, 2011

    I just had a similar problem. I went to shopping in Walmart last week, and the card didn't went through and I paid by cash. At the next day, I've got a automatic phone call to verify if I had spent $2xx dollar a day before, I click 2 as didn't authorize because it didn't went through, then my nightmare started. It automatically connect to India, the Indian guy asked me couple of weird and hard to answer questions.
    1st, my last 4 digit of my SSN, my name and my address... 2nd, he asked what is my wife's name. (I was like I'm not married and I don't even have a girlfriend and told him I don't even have a wife) 3rd, he asked, did I have mortgage in the past year. (I said no) 4th, he asked, did I have any student loan back in 2007. (I said yes) and he asked where the money came from (I was like the hell I know, I told him it's call the perkins loan, and I guess it is probably come from the government fund, he said "what bank does it come from", and I told him I don't know that I make payment to the school, I don't know what bank internally behind it. Then he told me, unfortunately, "I'm not able to verify your identity or personal information, your card will be block for 30 days, and he can't do anything until I'm able to prove I am who I am" WHAT THE HELL IS GOING ON!!! Now, my amazon card, my ebay mastercard, my golfsmith credit card can not be used because all those are using GE money. And I really think he compare my personally information to a different person.(One of my relative that live in the same house, his name is only 3 letters different than mind, I think he max it up) I'm glad I didn't spent a lot a month before, otherwise I won't even have money for food. And the thing is I can't even make any payment or check for transactions detail online, I can't verify what I bought is what they charge and they still require me to make payment by phone. WHAT THE HELL!!! I going to use all my reward and cancel my card in 30 days.

    0 Votes
  • Ro
    Robbinhood Jul 29, 2010

    Yes agreed Ge Money demonstates unethical and ruthless business practice

    The evidence speaks for itself

    Check out this site for detailed info on GE Money's track record

    ASIC acts on GE Money’s insurance and debt collection practices
    http://www.australian-real-estate.net.au/investing/2008/05/30/asic-acts-on-ge-moneys-insurance-and-debt-collection-practices/

    GE Money’s consumer complaints mount
    http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/

    ASIC helps Australian consumers understand new credit laws
    http://www.australian-real-estate.net.au/investing/2010/07/26/asic-helps-australian-consumers-understand-new-credit-laws/

    The more consumers that can access reliable information in a timely manner to better

    Consumers should be able to research finance companies first before making a decision to apply for a finance product.

    If consumers can see that GE Money products have distinct disadvantages, that the customer service is poor, the interest rates higher, and the debt collection process is very aggressive and damaging for the consumer it is more likely that consumers will not take up GE Money products.

    Loss of business for GE Money and lower profits will really make an impact against GE Money

    Hit GE Money financially and make a difference

    Spread the word about GE Money complaints

    GE Money’s consumer complaints mount
    http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/

    0 Votes
  • Th
    THOMAS VAYKO Dec 15, 2009

    Same thing with trying to go green with on line statements and they said my numbers did'nt go through and charged me late fees . Tried again and same thing another late fee 30 dollars. I had 8700 credit limit. They cancelled my account!!! I have a 725 credit score and always payed my Bills way before the due Date. Do not change from paper statements and go Green with this Company. Thats when it all happened to me and they cancelled my Credit Card. Now I have a Problem with a Lowe's card, another G E MONEY BANK card. They never sent me a statement for November and I Incurred a finance charge and late fees. beware of their schemes of them getting you somehow when they can't make any Money off of you, especially when you have a Deffered account, 12 months Same as Cash. What a RIP-OFF... STAY AWAY FROM GE MONEYBANK...

    0 Votes
  • Re
    Renae Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with everyone. I have had problems from day one trying to pay my statement balance online. The only difference is I still received my paper statement in the mail so I am still able to mail in a payment every month. It would be a whole lot easier to pay it online but that still hasn't happened and I have had my account for at least a year possibly 2. I tried all the links listed and registered again but with no success. I am posting the mailing address to anyone that needs it though. Maybe GE will get their crap together!
    PayPal Buyer Credit
    PO Box 960080
    Orlando, Fl [protected]

    0 Votes
  • Ch
    Chris Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    https://www.paypal.geconsumerfinance.com/ does appear to be the correct site - the actual address is https://www.paypal.geconsumerfinance.com/ - but the problem is the website managers have not installed a proper Site Security Certificate, and there is no way to determine if the site is actually scure - although the site is not among the known phishing websites. One would think that a company as large as GE Money is that they would know how to install a website security certificate PROPERLY!

    0 Votes
  • Ch
    Chelsea Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ihave tried to pay on line as well called them when I couldnt get through
    on line & finally requested paper statement over & over again & took them
    about 3 months to do that mean while I had no way of getting it paid..
    I feel so badly for us all..Definite LAWSUIT material..Good luck all

    0 Votes
  • Ch
    Chelsea Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am sad to hear this isnt happening just to me and I feel
    badly for us all..They have been putting this stuff on my credit report
    which is hurting it...Maybe a lawsuit needs to be slapped on their ###..
    I have tried to pay on line as well called them when I couldnt get through
    on line & finally requested paper statement over & over again & took them
    about 3 months to do that mean while I had no way of getting it paid..
    Definitely LAWSUIT material here..Good luck to all

    0 Votes
  • Al
    ALAN DUNN Oct 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'M UNDER DOCTORS CARE AND HAVE NOT BEEN WORKING FOR SOME TIME NOW. WHAT CAN I DO TO HAVE A HOLD PUT ON MY ACCOUNT SO THAT I WILL NOT BE CHARGED LATE FEES AND HAVE THIS NEGATIVE INFORMATION PUT ON MY CREDIT REPORT? MY PHONE HAVE BEEN TURNED OFF AND THIS IS MY ONLY WAY OF LETTING YOU GUYS KNOW WHAT'S GOING ON UNTIL I GET BACK TO WORK. PLEASE LET ME KNOW BY EMAIL WHAT I CAN DO SO THAT I CAN KEEP MYSELF IN GOOD FAITH WITH YOU GUYS. THANK YOU FOR YOUR HELP IN ADVANCE IN THIS MATTER.

    0 Votes
  • Je
    Jennifer Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am battling Ge Money right now on my Paypal Plus Card..I received my card in January 08, and I was not able to link to the Paypal site at all, I tried several time, I even called GE Money and asked question and was told it was a tech error on their end to try again the next day. NO Luck, I ended up going directly to GE Money Paypal Pule card site. I also pay electronically and once the payment is received at the creditor it has cleared my bank, BUT Ge Money would hold my payments up to 15 days than charge me Late fees. They also decided to lower my credit limit after only having the account for 5 months (with making timely payments) and notified me a week after making the change. Then they wanted to charge me OVER THE CREDIT LIMIT FEES (what BS). The account was closed in June, but I never sent any written documents stating that (their agreement states to close/terminate submit it in writing). I am very disappointed in the Paypal Plus Credit Card...I wish I would of known before I applied.

    0 Votes
  • Bo
    bonnie caldwell Aug 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I called paypal to change my email address so that I could receive my statements on line, well, got the run around and then they directed me to www.paypal.gemoney.com and there you need your account #. Because I do banking on line it does not show your account number on line. Therefore I cannot change my emal address. What a mess. Please be have agents, when you call take the info down so that customers do not have to deal with this run around.

    0 Votes
  • Sh
    Sharon Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    While trying to find a way to pay yet another 3 month overdue bill, I typed in the web address they gave me only to find I am certainly not alone. All the things I've read are TRUE!!! What can we do? By the way I payed a huge bill last month that was supposedly overdue, and I'm not even sure anymore what I'm paying for.

    0 Votes
  • Sc
    S.C. Morgan Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Has the website changed again? I attempted to log in and it no longer accepts my username or password. I never received a statement until it was 3 months past due, attempted calling and could never get through. Now it is on my credit report. SCAM, SCAM, SCAM!!!

    0 Votes
  • Ro
    Rodney Miller Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Scam - Ge Money. Credit. They use Paypal's name and you can't make payments using paypal. Have had late charges $25 bucks several times. Who do we report this to? I am not paying one red cent.

    0 Votes
  • Am
    amy scalera Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i was charged twice for the same item w/ paypal. They charged me on my Pay pal credit card and on the bank account that I had given to them as another form of payment. This was their error and it is dispute. Now where i cancelled my acconut, they wont let me log in to the accont that i did have that shows my activity. How do i see it to make sure that this rip off system doesn't put any more charges on my account??

    0 Votes
  • An
    Anton May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Is there a lawsuit yet?

    I have had the same awful experience as everyone on here and would be preaching to the choir.

    Phone calls received from paypal shows up 'private'
    Customer service reps are rude, short and do not help me solve payments and complaints
    I cannot find their website to make payments. Searched GE Money/Paypal/Payments etc
    No longer a link to make payment through Paypal
    Percentage rate is randomly increased.
    Unable to track payments..ie; email statements, paper statements etc
    I do not know how to proceed.

    Any Federal help? Lawyers?

    0 Votes
  • Lo
    Lori Overy Apr 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I called with the same problems and had to recall due to the wrong internet address. Here is what they gave me and it is working now.
    www.paypal.gemoney.com

    You will have to register as a new user and boy you have to be creative when doing your sign on and your password but I hope that next month it will help me.

    Good luck!

    Lori Overy

    0 Votes
  • Pa
    patty Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm so sorry that some people have had problems with GE concumer finance through PayPal. I've had an account with them through PayPal sense 2003 and have never had any problems with them. I also make all my payments online.

    0 Votes
  • Ca
    cathy Mar 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    These same things happened to me!! These people are absolute crooks!! Stay away from this finance company!!

    0 Votes
  • Li
    Lisa A Bolton Feb 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to me , had to call in payment , pay fee for over the phone payment, because I couldn't access web site to pay on-line. Told person on other end of phone to close account they said ok. I went on-line to find they increased my limit. They really are in need of competent employees!!!!!!!

    0 Votes
  • Ma
    Matthew Rogers Dec 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The very same thing happen to me Ge money bank is complete ripoff and need to be kick of e-bay sit asap.

    0 Votes
  • Dd
    D D Aug 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree. In my opinion, GE Money Bank is a complete ripoff. I have had a similar experience.

    0 Votes
  • Da
    Daniel Kwan Jul 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    First of all, you'd think that you'd be able to pay off your PayPal credit card with money in your PayPal account, but you can't. They expect you to enter your checking account information online. I didn't want to, so I asked customer service (after calling a couple times I got someone who's in the States) if I could pay by phone. He said I could, but he'd have to charge me $10 or so since my balance wasn't due until weeks later. That sounded like I could pay by phone for free after the balance was due. I don't mind paying a small interest. But after the balance was due I found out there's a $15 late fee!! Fine, whatever. Lesson learned. I'll pay the damn fee online and then cancel this CC account. But I can't even pay online because every time I try to access the CC site, I get this: "We're Sorry. We apologize our system is having technical difficulty retrieving your information. Please try again later." I had been happy with PayPal until I used their credit card. I can't believe their service would be this awful.

    0 Votes
  • Kr
    kruehl Jul 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Wow! I just got a reality check! Sterr clear of this operation through paypal buyer credit, They have done the exact same thing to me. You have no way to talk to a human being. I have updated my financial information thinking I did something wrong and I have been charged a late fee and a returned check fee. So much for trying to save money with the no interest for three months, My total now is $64.00 I am very disappointed and feel I have no recourse in getting these fees taken off. BEWARE EVERYBODY!!! IT COULD HAPPEN TO YOU ALSO :-(

    0 Votes
  • Jo
    John Kaufman Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for all of your comments. I read the small print, then Googled "GE Money Bank" and found this site. GEMB's parking of funds, refusal to accept payments and charge late fees are all things I'd heard about with other finance companies - I'm steering clear! Thanks!!!

    0 Votes
  • Ca
    C.A. Jul 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Worst credit Co I've ever associated with, I will be filing a letter with the State of Florida, over their practice of parking funds and denying me access to said funds after I electronically transfered said funds...

    Any electronic transfer should only take 3/4 business days to complete, not the 15/30 that GE says is their right.

    This is a very bad relationship for Pay Pal, and they've pizzed off a disabled old man who has nothing better to do than write letters.

    0 Votes
  • Ro
    Rodney M Dye Jul 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was approved for paypal buyer credit on march 17th 2007 but never could use it because they (paypal) could not seem to add a link to my paypal page,when i sent a message to them and told them of my problem, all they would do is send me the same answer every time (instructions on how to pay for something with the ppbc) and a phone number witch takes you on endless. Round trips thru automated crap,they never seem to grasp what the problem was... not that i did not know how to use it, the problem was there was nothing on my paypal page or on my profile page with the option to use this account, i have since gave up and closed my paypal account all together, but to them it does not matter,they have millions of customers and millions of dollars, it is just sad that a big company like that can't seem to offer a resolution to such a small problem, but one thing you can count on to never fail is there ability to collect those paypal fees, they got that system working 100% all of the time day or night...

    0 Votes
  • Em
    Emily Jul 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Try logging onto it through this site, the same thing happened to me. https://www.paypal.geconsumerfinance.com/

    0 Votes
  • Je
    Jennifer Jun 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with you. Everything you have said is the same problem I have had with them in regards to payment. I always pay my bill online and pay triple the amount due to get it paid off. Well, the first payment went through with no problem then the nightmare began. After that, everytime I tried to pay and thought all was fine they returned my payment and I was charged with late fees, returned check fees, etc. First off, how can I get a returned check fee when I don't pay by check. Hummm. Second, the account I was using to pay was the account I used for the first payment and that went through no problem. Well, the customer service rep was rude and told me it was not her fault I entered the wrong information. It seems fishy how my husband's account (which is paid with the same number) goes through, yet mine does not. They now have suspended my account and placed a negative on my file (even though I paid the account in full-which they said they had a right not to accept the payment-which was in cash). This company needs to be stopped.

    1 Votes

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