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Fedex / phony charge scams and bullying customers

1 Edinburgh, Scotland, Lothian, United Kingdom Review updated:

This not the first complaint like this I've seen but if you have a similar experience with FedEx, post it up here.

FedEx seems to be just making up phony charges after they deliver packages and then threatening legal action if people don't pay these so called extra charges.
Here's what happened to us,

My daughter went from Canada to Edinburgh, Scotland for a 7 month working vacation. For her to take a second suit case with her on the airplane would've cost her about $100CDN, so we agreed to ship some of her cloths over to her later via FedEx. What a mistake that turned out to be.

Because we wanted to get her clothes to her by Christmas we paid FedEx $186.13CDN to send an 11kg. box to Edinburgh.
Filling out the FedEx customs forms was murder and took us about two (2) days to get it right.
Anyway about five (5) days later on Christmas Eve she received the package.

After the New Years celebrations in Scotland my daughter received a notice from FedEx of an assessment of an additional £30.00 which is about $54.47CDN. Keep in mind this is for clothing that she already owned.
FedEx is stating the charge is a RETURN charge that UK Customs MIGHT have assessed but they saved her the hassle of dealing with UK Customs and are charging her a service for that, but they're not calling it a brokerage fee.
To this point they've sent her three notices and issued a notice of legal action.
Now can someone explain WTF a RETURN charge on your own personal belongings is, since these USED items have never been to Scotland before?
And can someone explain how the [censored] FedEx can say they are charging someone a £30.00 RETURN charge, but it's really a service charge for saving you the hassle of dealing with UK Customs? I mean which is it?

If she pays this £30.00 that will bring the grand total that we have paid FucdEx to deliver an 11kg box of personal clothing from Canada to Scotland to $240.60CDN or £132.50.
Do that sound like sane competitive charges to you? Or does it sound like FedEx is scamming their customers with charges that they just making?
Has FedEx lost their freaking minds? You tell me.

Just in case FEDEX is reading this and gives a hoot.
Hey FedEx, you just screwed yourself out of any additional shipping from me, my family or any of my companies.
Plus I'm going to spread this all over the internet so that other potential FedEx customers are aware before you get the chance to scam them, that you make up phony charges and threaten and bully little defenseless young women with legal action if they don't pay.
Also I've been seeing many other complaints similar to mine on the internet and it's obvious that you've been scamming people like this for many years now .
The words "class action suit" keep jumping into my mind.

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  • To
      10th of Nov, 2006
    0 Votes
    Fedex - Subsequental package lost!
    United States

    I ordered a product that was delivered by FedEx. After arrival the package (unopened) was to be returned to sender. FedEx came to my house, picked up the package "with-out a signature". FedEx subsequently lost the package. Now I still have to pay for the goods I did not use. FedEx should have requested a signature so they could track that the package was picked up and where it went. They should act responsible. $397.00 gone

  • Yh
      10th of Jan, 2008
    0 Votes

    This shipment is supposed to arrival at my doorstep today, but to my surprise, the package did not arrive. The reason give was: No one was there! The address is my company and there is always someone in the office serving customer unless going to the loo. I am very furious about this matter because:

    [1] He should have call the recipient on the phone on the airway bill.

    [2] He should have left a note telling us that he was here but no one was around.

    [3] The status on the web was: items on the delivery van. I was waiting and waiting. Did he not holding a PDA or something?

    I call the service center in singapore and spoke to a gentlemen by the name of Sam Mak and demanded the name of the driver whom delivers the item. But, was told that he does not know the name of the driver. The problem here is, then is he able to contact him when there is a change of delivery address or other emergency?

    I take this incident very seriously!

    Thank you and with regards,

  • Ki
      12th of Mar, 2008
    0 Votes

    I had a time sensitive package that was suppose to be delivered by 10:30 am today, 3/12/2008 (overnight shipment) and I paid for it 3/11/2008 in the morning. Apparently, to FEDEX - OVERNIGHT means 2 or 3 days after the promised date. No one knew where the package was for hours and called me at the phone number on the caller ID / NOT THE ONE I PROVIDED AND TOLD THEM TO ONLY USE. Another instruction - FEDEX can't seem to follow. More Fedex neglience.

    I have lost one day of work due to this delay (will probably lose more days to follow until Fedex DECIDES WHEN THEY WANT TO SHIP IT - NO RUSH TO THEM BECAUSE THEY DON'T CARE) and because it was time sensitive has cost me money. Fedex neglience.

    Fedex doesn't give a rip about any of it and basically told me TOUGH LUCK (overnight was a way to separate honest people from their money - then not deliver when promised). No one is doing anything to make my OVERNIGHT shipment (guaranteed by 10:30 am this morning) - indeed an OVERNIGHT SHIPMENT TODAY - even if it arrives late today.

    I'm furious for trusting FEDEX for lying about OVERNIGHT SHIPMENT. This is POOR SERVICE and one NEVER to be believed or trusted in the future for any overnight shipments. OVERNIGHT means nothing to FEDEX. The fact FEDEX has OVERNIGHT on any forms is illegal advertising.

  • Pe
      25th of Mar, 2008
    0 Votes

    I had some parts ordered that by their tracking was to be delivered Friday. I was headed out of town for the weekend, so I figured it would be delivered Sat or Monday. When I got home, there was no sign of the package so I checked the tracking again. It said it was "held for customer pickup" at their facility an hour away. (not sure what part of "Home Delivery" includes driving that far)

    I called their Customer Service and they said there was nothing they could do and they were closed until Tuesday. They gave me a story that FedEx Ground is closed on Mondays and there are no deliveries on Mondays. (of course I did see a FedEx Ground truck in town on Monday)

    I called again this morning (Tue) and they have no idea why it was held up. They said something about a note that our road wasn't plowed, but there was no snow Fri or Sat. Just another lousy excuse. Supposedly, the package is on the truck and will be delivered today. It's already after 1:00 and no sign of them yet.

    We have had packages lost (and found days later)with them. Their driver delivered Christmas gifts to the (ovbviously)vacant house down the road. I have had it with FedEx and closed my account with them. UPS or USPS will get my business from now on and I will try to not order from anyplace that wants to ship by FedEx.

  • Pd
      6th of Oct, 2008
    0 Votes
    United States


  • Ed
      14th of Nov, 2008
    0 Votes

    The last few times I have ordered items from one of my suppliers . Your 2nd day is not a two day but a 4 day delivery.
    To watch my items sit for over two days is not correct and it will make me go to UPS as they are still resonably responsive unlike your current performance. I have used FEDEX for years and in the last year you have gone downhill in a big way. POOR PERFORMACE is not waht 2nd day is all about.
    Not very happy with you POOR PERFORMACE !!!

  • Ja
      1st of Apr, 2009
    +3 Votes

    Yes i have had a similar problem. I needed a package shipped back to me from Nigeria. According to fedex, my package was being held at customs. Before i ever put in the return notice, fedex told me it would be a charge of $80.78 to ship the item back. When i recieved my package back, fedex later sent me a bill for $186.99. I called them and told them why were they overcharging me? They said that was the cost and that i had to pay it no matter what. They said i had no proof of what i was saying, but since i know they record the phone calls i told them to pull up the phone call where a fedex member told me that the price would be 80.78, but they said they couldn't. I also went onto the fedex website and according to a detailed qoute from the website, the total price for shipping back my package should've been about $116. So how in the hell did they come up with 186.99? Basically what im saying is that fedex sent the item back never notifying that they would charge me 186.99. They never called to inform me of the charges or to give me a tracking number. A week after i put in in the request i recieved the package and a few days later i recieved the 186.99 bill, which is more than double of what they had originally said the cost would be. Im sure there has to be some kind of solution, but i mean they didn't even want to investigate the issue. They said it was my responsibilty.

  • Bi
      8th of Apr, 2009
    0 Votes

    Hate is such a strong word. I am certain there is a reason other than the fact that "Hey we want this a****** to wait another day, so we have one more potential complaint and another package to put out for delivery." Hmmmmm. Maybe if you had called the terminal, you would have gotten at least an excuse.

  • Pa
      14th of Aug, 2009
    0 Votes
    Fedex - delivery person
    United States

    Everybody in our company hates our Fedex delivery woman who has terrible attitude. Our company is going to cancel acct with Fedex because of the rude woman.

  • Ti
      14th of Sep, 2009
    0 Votes

    fedex delivered a backpack i had ordered to an address on the other side of town. i found this out, because i always check their website, when i am expecting a delivery. i sat at my house all day, and come about 5pm, the tracking number says delivered. i was like WTF??
    i call fedex and they said it was delivered to xxxxx at xxxxx. i told the man that was the wrong address. he said that was where the package said to be delivered to. i then called oakley, they told me that their info had my address. i then recalled fedex, they said oakley lied. I asked where my package was, they told me. I went and picked it up off some random persons porch. i look at the package, and it had my address not theirs.

  • An
      2nd of Nov, 2009
    +3 Votes

    Sort of similar experience. I picked fedex for an international delivery to make sure my item gets to its destination. That was a BIG mistake. I filled out all the required documentation, had the fedex person check them and thought I was golden. It came out to almost $600, which was more than the item was worth, but I HAD to ship it so I agreed. It's Fedex I thought, at least I can be sure it gets there. Well, my item was shipped to Great Britain (instead of Russia), then it was shipped back to me with no reasons or calls or any attempts to complete the shipment. Now get this, I got charged the full $600 anyway AND an addition 360 bucks for receiving it back. Fedex people can't give me a clear answer at all, except that it had something to do with customs and it wasn't their fault. I asked why my item left the country in the first place (shouldn't fedex check the documentation) they simply couldn't answer. I received no service and got robbed of almost $1000 for nothing. No questions asked, my credit card was just charged twice and that's it. My advice is DO NOT USE FEDEX EVER. I sure as hell won't.

  • Ok
      11th of Dec, 2009
    +2 Votes

    Yes, I HATE FedEx, worst company ever. Do not EVER use them for shipping. I got a package shipped from Apple and they wrote the address down on the package incorrectly (because I had typed it correctly in my account) and so it got stuck at the local FedEx facility and I could not get there to pick it up. I worked everything out with Apple but suddenly I find a bunch of $10 charged on my credit card from FedEx for no reason.

    Also the people on the Customer Service phone line are rude as can be...

  • Br
      2nd of Feb, 2010
    0 Votes
    Fedex - Simply awful
    United States

    If we order a three day saver time you don't bring it three days later. It is very important and since I was supposed to have it to day I can't even get my own son his birthday present till later.

  • In
      3rd of Feb, 2010
    0 Votes
    Fedex - bad driver
    United States

    fedex driverin boynton beach fla. truck driver 140XRY (236159) cuts people off and does unsafe lane change because he was on the cell phone.

  • Fe
      2nd of Mar, 2010
    0 Votes


  • An
      20th of Apr, 2010
    0 Votes
    Fedex - Unacceptable delivery service
    United States

    I am a 73 year old lady and had ordered a printer from hp. The delivery guy from fedex left it on my porch, the front door was open and he saw me in here, but left the box, and left. He also stuck a sticker on the front door screen. Nothing was checked, This is a retirement village and I do not appreciate the fact he left it he could have set it in the front door.

  • Ma
      11th of May, 2010
    0 Votes
    Fedex - FedEx Covered in snow
    United States

    FedEx seems incapable of allowing someone to direct where packages are delivered to your home as other carriers do. When FedEx delivers to my home it is in front of the garage and during the winter as you might expect, they get plowed in snow until spring. Company XYZ has provisions for this. Maybe I should direct my deliveries through them?

  • Ta
      24th of May, 2010
    0 Votes
    Fedex - I am really not happy with the service
    United States

    Tracking number 870721200549 was to be delivered Friday, 1/29/10. I did not receive. I check tracking today and it showed Fed Ex tried to deliver at 4:15 PM on 1/29/10 and that we were closed. That is not true I was sitting here until 5:00 PM. I finally received. I am really not happy with the service.

  • Ma
      19th of Jun, 2010
    0 Votes
    Fedex - Fed Ex cannot handle deliveries
    United States

    Fed Ex cannot handle deliveries. I think that they are totally incompetent!! If you pay for a shipment to be overnight that doesn't mean 4 days later just because they had a late flight. They should not have routed the package through that city if they knew there would be a late flight. IDIOTS!! If all businesses were run this way the whole place would never receive anything. They need to plan out deliveries much better than currently.

  • Ki
      19th of Jun, 2010
    0 Votes

    Haha. Chances are, they didn't know the flight would be late. I've taken many commercial flights that no one knows will be late until they're already late. So quit complaining.

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