FedEx

I sell on Ebay regularly. I pack my itmes with bubble wrap and peanuts to insure safe delivery. Obviously, I cannot insure that the delivery service does their job right though. I sent out a cast iron dutch oven shaped like a rooster last month, June, 2014. It is a very rare piece. The customer received it and it was broken. The entire beak/spout was broke. The customer was devastated, as she had been looking for one for awhile. She paid $200.00 plus shipping for this item, which I in turn refunded her after waiting for over 2 weeks for Fedex to respond. I made a complaint with Fedex the day I received the message from her that she received it and it was damaged. That was the second week of June. Today, June 30, 2014, I finally received a letter from Fedex. They have turned down my complaint. They stated that due to there not being damage to the box, it is not their mistake. Obviously, as the customer stated and as I believe, the box was dropped straight down and broke it. When that dutch oven left my house it was perfectly fine, but when the customer received it, it was destroyed. Fedex is responsible for that damage. I have used them since I started selling on Ebay and have made them a lot of money in the process. As of now, I will not give them anymore business. I am out the $218.57 that I had to pay the customer, plus the amount I paid for the item at auction.

Dear
Sir or Madam,
I'm a German student who came to Bali to absolve one exchange
semester abroad and I have a story to tell.
I studied one semester in London before I came to Bali. Therefore I was only for
2 weeks in Germany, which made me decide to sent my clothes, shoes and the like
directly to Bali instead of carring everything to Germany first and then to
Bali. I've asked the landlord of the guesthouse I've booked myself in if it's
okay to send it to them before I arrive which was almost one month later
(12.3.14). I've compared and booked a parcel over the website Parcel2go.com. The supplier FedEx
collected my parcel on the 17th of February 2014.The
parcel arrived a few days later in Jarkarta, but till now I haven't
recieved my own belongings. What happened?

I've received an email from parcel2go, informing me that my parcel has been hold by
customs and I would need to pay over 400 $ custom clearance. Immediately I disconfirmed and claimed that this can only be a mistake as you don't have to
pay duty taxes for personal belongings which won't stay in the country. Because
of the recipient wasn't only me they believed it was a gift for my landlord but
I cannot sent it to myself if um not there yet so this was followed by week's
of painful email exchange and phoning between me, my landlord, parcel2go, FedEx
Indonesia and the customs.

First parcel2go was asking me for my flight ticket (return flight in July already
booked) and the university letter which points out the end if studies in July.
They forwarded it to FedEx and FedEx to the customs.

Then they asked for copy of my passport, boarding pass and stamp of arrivel which
I've sent through 1 day after my arrival in Bali. More than a week later. my
landlord recieved a call from FedEx Indonesia asking for those documents. It
turned out that Parcel2go didn’t forward my email. I followed up again via
email, asking why it failed but never received an email back. Maybe the contact
person quitted or whatever but since then I haven’t heard from Parcel2go again.

After sending through the documents again via my landlord. Fedex requested a statement letter in Bahasa Indonesian. I
filled it out together with my landlord and the Fedex currier collected it.
After more than one week I called again. Fedex told me that it has been
rejected by customs because it’s handwritten. But no one told us beforehand to
write it on the computer. I wrote it again and printed it and they collected
again. After more than one week I called again and they told me my landlord has
to fill out the same letter too. And every time it took more than one week and
it took ages to call someone as the custom department in Jakarta of Fedex
Indonesia has no direct phone number. I have to call the local department in
Bali to request a call back. Sometimes when they called back I couldn’t answer
my phone because I was in University and they only try to call back once so the
whole procedure starts over and over again. A really painful process. Apart
from that I get different people every time so with every call I need to
explain my story again.

So the first time I received an official bill was on the 16th of April.
Almost exactly two months after the collection date. So even if I would have
been able to pay the taxes I would have to wait two months for my personal
belongings. I was really suffering because I only brought a small suitcase to
Bali and in my parcel there is most of my clothes, shoes, and cosmetics. In the
university we have to cover at least shoulders and knees so I had to buy some
appropriate clothes because mine were in the parcel. I had to buy some medicine
because mine is in my parcel. I had to buy new shoes because my pair is in the
parcel. I had to buy some kitchen equipment and cosmetics and a multiplug for
electronic devices just to name some examples.

Before I received the call and the bill from Fedex Indonesia customs company RPX, I’ve
actually thought that I would have clarified this misunderstanding that this
parcel is a gift to my landlord by sending through all the requested documents which
clearly proof that I’m a student here for a short period of time and so on. So
I was really shocked when I realized they want me to pay over 62% duty taxes (one
of the highest rates) which are around 200 Euros in my case, for a parcel I’ve
already paid 150 Euro for delivery cost. The amount is calculated on the
insurance value (300 Euro) which I decided I want to have from the insurance
should my items get lost or damaged but clearly doesn’t reflect the real market
value of the items because they are all old and used. I’ve also disconfirmed
that but they told me it’s always based on this value. It also took another
week to get an answer because it was impossible to answer to the email as there
was a delivery failure all the time because they used only outgoing call and
email system. But for me it’s really difficult not to have it written down.

I tried to complain and to claim compensation to Fedex UK via phone for the long
waiting time which no one told me before and also I don’t consider it as
normal, but they refused to talk to me as officially Parcel2go is their
costumer. Parcel2go has no service number so I need to chat with them in their
service chat. I tried three times, but they didn’t want to hear about any
customer problems, so when they didn’t want to talk anymore, they just closed
the chat session without letting me finish my sentence. Also they claim that
they have absolutely no responsibility for informing their costumers about any
tax regulations or national laws, but I think it would have been necessary to
at least request the documents beforehand to avoid a long waiting time or tell
me about the waiting time. I made a public complaint on their Facebook page and
after that, someone finally tried to listen to me. But instead of claiming a
compensation from FedEx on my behalf, which was the purpose of my contact, they
started writing me emails again and blackmailed me to pay the duty taxes
otherwise they will request to abandon my parcel because the deadline for
keeping it in the warehouse suddenly passed. But no one ever told me there’s a
deadline and also a warehouse fee increasing for every day. Since now they still
haven’t claimed any compensation on my behalf, neither tried to clarify with
the customs that there is a mistake in the original commercial invoice. I’ve
asked them several time for a contact person at customs or where I can go
because I was already in Jakarta but they haven’t told me.

They only offered me to return the parcel for 400 Pounds to an address in the UK
which is not valid anymore because I don’t live there anymore. I’ve asked them
to send it to Singapore but they refused to. Apart from that it would cost even
more to send it to Singapore which I also don’t understand.

I also wanted to report this case to the newspaper but I don’t have a lot of time
because I’m a full time student here now and I need to focus on my studies here
in Bali rather than trying to get my own items which is my right to have here!

In the meantime I’ve been to the Fedex Indonesia in Jimbaran but also there they
don’t know what to do and no one can tell me a contact of customs directly in
Jarkarta or where to go. The import department of RPX told me again that the
recipient is not me and therefore it cannot be seen as personal belongings so I
explained again that I couldn’t put only my name on the address when I sent it
because I wasn’t in Indonesia when the parcel was delivered. Although I
explained the same story over and over again many times in the last three
months no one seems to care, listen or trying to understand. I also asked my
professor from university to help me and she sent also the student enrollment letter
and a confirmation from my studies in London through to FedEx but we haven’t
heard back from them. The communication is really difficult.

The customs refuse to amend or change any of the taxes they charge me although they
know it’s not right and legal. They are ripping me off for choosing to study
one term in their country.

The main problem is that I’m not prepared for this as its usual not necessary to
pay taxes for personal belongings which will be for personal usage only and won’t
stay in the country. Also I cannot pay this huge amount because I’m a poor
student financing everything by myself here and this is a lot of money. I will
not have enough money to stay in Bali if I need to pay this. If no one helps me
soon they will put my items away and I will never see them again. Even then I
will need to pay the duty taxes so I will leave Bali with debts which I cannot
pay back in near future so I don’t know what will happen to me. I have
nightmares and problems to sleep because I’m so afraid I will never see my
personal items again.

I don’t know what to do anymore or who to ask as I don’t know anyone here and my
energy is nearly over.
I’m begging for help.

Fedex Malaysia just wasted my time and money. I have a document that was supposed to be delivered to me from my brother in GB. It took Royal Mail only 1 day to delivered it to me from Scotland to KL, however Fedex Malaysia still haven't delivered the document to me after 3 weeks. I don't know how their logistics work, but when I look them up on Google Map from their collection base to my house to could actually delivered it to me within 5 working days by foot. I've been calling their customer service quite a number of time and their response had been the same, as if they don't want to take any responsibility for their negligence. I advice people to stop using Fedex Malaysia, otherwise if you wanted to get rip-off and waited for eternity for your delivery, then Fedex Malaysia is the choice for you! By the way if Fedex management wanted to know who I am this is my document tracking number [protected]. Thanks for nothing!

I ordered a car part for my vehicle. The part was scheduled for
Delivery on 3/7/14. I needed the part, and counted on it, so I could
Turn the car in on saturday 3/8/14, I waited all friday and saterday,
But no luck. I called very early, 0100, sunday morning to see what their tracking showed. My tracking showed pickup on wednesday
3/5/14 and departed fedex location at 0552 on thursday morning
The 3/6/14. That is the last scan. The fedex agent told me what he
Could. He said my packge was still in california and "should"
Be delivered on tuesday 3/11/14.
Now, other than the fact that I have a case of the red #, and
Still don't have my part, what the hell good is the tracking?
Shipper auto anything tracking #[protected] also, why do
I get the feeling that i'm dealing with a government agency that
Just doesn't care?

On Friday Feb. 14th I was scheduled to receive a
valuable and delicate item by FedEx Delivery. I gave up plans my wife and I had
for that Valentine’s Day and stayed home all day at my Fort Myers Fl. (
Buckingham ) residence, waiting for the package. The package did not arrive and
later that evening the Tracking showed the delivery date was changed to
Saturday the 15th. I understand that this is a common occurrence and
I accepted it as such.

Again on Saturday. My
wife and I gave up plans we had and stayed home all day waiting for the
delivery. We have a front gate on our driveway which I made sure was left wide
open for the FedEx truck. When the delivery had not arrived at 4 PM, I again
checked the Tracking and was very surprised to see that it claimed that a
delivery attempt was made but that I was not at home. My wife and I were at
home all day and never left for even a minute. I walked out to my gate and sure
enough, a Shipment Status ‘Door Tag’ was stuck on my still wide open gate. If
the ‘Door Tag’ had been brought to my door I would have opened the door and
received my important item. Instead the delivery driver opted not to come to my
door and I have wasted two days and cannot receive my package until sometime
next week.

Why the delivery
person did not come to my door I do not understand. Both my marked police
vehicle and a private vehicle were parked out front in plain view. Along with
my open gate it should have been obvious that I was at home. My driveway is
asphalt, in good condition with plenty of room to turn a truck around. Many
deliveries have been made to my home in the past. Was the driver lazy,
incompetent or did he have a reason not to make contact with a Police Officer
resident at the house ? Whatever the reason. His job was to deliver my valuable
package and he failed and left me very disappointed.

When I ordered this
item I had the option of free delivery via USPS but I chose to pay thirteen
dollars for what I expected to be a faster better delivery. Instead it has
taken longer to receive it, and I still do not have it and I am not even sure
where it is. Moreover, since the driver seems to have a problem with delivering
the package to me, I am now worried about how my package is being handled and
what condition it is in. To say I am not a happy client is an understatement.
The next time that I am offered free shipping I will certainly go that route.

Mike

In an attempt to rebuild my credit I opened up an account with Fingerhut. I placed as order on 12-19-13 for a vacuum cleaners that was $159.00. When I checked the tracking information I was infomed that the merchandise would arrive on 12-27-13. On 12-27-13 I was off work and waited for my merchandise. No one ever rung my bell or knocked on my door. At about 12:30PM I went to check the mail box and observed their was a small package between my screen and door. It was the free gift for Fingerhut. I call Fingerhut because on the not enclosed with the free gift it says that sometimes the merchandise gets seperated in transit. When i contacted Fingerhut they informed me after looking into it that the vacuum cleaner had been delivered on 12-26-13 and left at my doorstep. I didn't receive a vacuum cleaner. I informed the the customer representative from Fingerhut. She gave me the contact information for Fed Ex. I contacted them and was informed that according to what the driver putin the system that he had left my merchandise on doorstep. I live in side by side condos. I don't have a porch, a stoop, or a step. Where my door ends the is a very small walkway then the parking lot. Their is no where you can hide anything. So ulitmately the Fed Ex delivery person just left my $160 vacuum out in the open for anyone to take and that's what happened. I am so very upset. How can they just leave people merchandise out in the open like that. I did not know this. In the past merchandise I have ordered was delivered by UPS. If their is know one home or if know one answers the door they leave a slip for you to call to have it redelivered or you can pick it up. Fed Ex is irresponsible when it comes to people merchandise. How can you leave a huge box outside someone's door. Form the size of the box and the weight I am sure they should have known it was expensive. Even if it wasn't expensive they should not leave peoples belongings on the porch unless they request. In the furture I will not be utilizing their service. I filed a complaint with Fed Ex and Fingerhut. They both plan on doing investigations. I just hope that I won't have to pay $160 for the free gift and Fed Ex negligence. Do not use FED EX if you want your merchandise. USE UPS.

I am amazed that FedEx continues to be in business based on my present experience. Given the holiday season is quickly approaching I understand it is probably FedEx's busiest time of year. I had 2 packages with the same tracking number:
[protected] posted to be delivered 12/17/2013. It was getting close to 5 pm so I called to inquire how late FedEx delivers so I could keep an eye out for my packages as opposed to leaving them on my doorstep and risk theft. The FedEx woman told me they deliver up to 6 pm. After 6 pm no delivery was made so I recheck the tracking information which continued to state package was on vehicle for delivery. So I called to verify if there was a change and this FedEx person claimed that "this particular driver" delivers up to 8 pm. Once again 8 pm passes no package- I check the tracking again and call FedEx about my delivery. Lo and behold the FedEx person told me I was most definitely to have my package delivered this day and that the drivers deliver up to 11:59 pm. Three different employees each with a different responses. I told the third person about what was conveyed to me by the two other FedEx employees said then remarked I was surprised it would be so late that I would need to wait for my package. The woman said my signature was not needed and it would be left at my door. I was not going to take a chance because I did not want to have my package stolen so like a fool I waited til midnight and no package was delivered.
If there was a problem I would have understood- I am not an unreasonable person. I was anxious for the package because it was worth over $440. and contained two plush electric blankets I was going to give to a disabled couple who were having trouble paying to heat their home. I did not know this couple. I met them when I was passing out free meals. Their hands were so fragile and freezing it just weighed on my heart. I guess no good deed goes unpunished because on 12/18/2013 initially the tracking information stated my package on vehicle for delivery and later changed to unable to be delivered as a result of weather conditions. It also stated package was on vehicle for delivery 12/18/2013. Guess what? Package delivery attempt could not be made. Why? Weather related conditions. I know the area well, received packages from UPS and USPS Tuesday, Wednesday, and Thursday. I asked my UPS man about delays and weather and he checked knowing where my package was coming from a place near a UPS office about 40 minutes away. There were no weather related problems the highways and roads were and are perfectly clear and have remained as such up to today 12/19/2013. Weather delays my foot! I noticed tracking information removed my package from vehicle last night, never went back on it, and "no delivery attempt made" was listed this morning on 12/19/2013. This is the 3rd time in 3 days when the weather did not have any trace of snow. In fact today was beautiful much like an early Spring day @ 52 degrees.
I emailed FedEx office about this w/o a response to date. I asked if I was being "punished" for merely contacting FedEx to ask about delivery times even though all 3 employees either intentionally misled me or lied to a customer. How could such a profitable business run a company so poorly that customers such as myself are treated in such a petty manner? I will avoid using this company in the future and hope others who experience problems rely on UPS and USPS. Both are reliable, courteous, efficient, and do not lie to customers. Funny thing is on 12/17/2013 UPS delivered a package that I ordered at the same time as the blankets, yet here I am on day three and FedEx fails again. I notified the company I purchased my items from. FedEx is over priced and shoddy at best!

So i had a lizard live shipped over night, tracking number came up that he would be delivered to my house by 4:30 pm TODAY, 4:30 came and passed and no delivery. im at work and i called customer service (45 mins on hold) they told me he was shipped ground instead of overnight and it was the breeders fault, its not. they then told me he would not arrive till 4:30 on monday night but as a courtasy to me they would ship him to me by 4:30 tomorrow. They CHARGED the breeder the fee to have him be here by tomorrow (not a courtsey). I now have to make sure my child isnt around when the package comes because his lizard will most likely be dead in the box. The nasty lady on the phone in escelations showed no empathy at all over the situation and told me i could drive the 2 hours to crofton to pick him up. This is not acceptable and i will NEVER ship a live animal through Fedex ever again and will make sure to let everyone know how horribly you all treat LIVE animals!

I have worked as a temp and for multiple contractors at fed ex home in st. louis MO. As a temp it is an okay work environment 13.75 - 15.75 hourly + overtime. As a temp they dont expect much out of you and you have a small workload and get paid on time. The problem with being a temp is you typically only get hours oct-jan depending on the amount of snow we get. The more snow the more hours.
Now reality. You get hired as a temp during the holidays and then if you want to continue working you need to find yourself a contractor to work for the rest of the year. There are many contractors to choose from but people usually take the first offer they get.
Contractor pay varies from 1.20-1.35 a stop or120.00-135.00 a day before taxes. Pay per stop will be city and by day will be rural. Pay per stop not box (20 boxes to suite 900 = 1 stop if they are there to sign for it you dont get paid) I've been to many top floor apartments with 90lbs boxes if no ones there to sign you dont get paid. Plus gate codes, calling people, unmarked building (especially businesses on busy roads), rude big lady receptionist that refuse to sign and want you to wait for a manager to sign (ridiculous). I dont get paid by the hour and dont have time to wait, so sign for the package people!
In rural areas (120.00 a day 300+ miles) it's a whole new beast. 1 outta 7 houses is clearly labeled lots of back n forth fun. The directions/ manifest/ turn by turns are very wrong. here`s an idea quit using windows 97 to map out or turn by turns and don't buy 13 flat screens to put in the warehouse spewing safety non sense. I'd rather have correct directions then listen to some clown tell me not to back in to a driveway. It would send me 15 in warrenton 2 in jonesburg back to warrenton to high hill back to warrenton then new florence. It would also tell me to turn on roads that dont exist and your gps dosent take you the best ways out there if it can even find it. Oh and if you think your gps will get you through your wrong. I have been bit by 5 dogs chased by countless (bring mace) and I have had two people in a month try to fight me 1 in troy 1 in warrenton for them saying im speeding one guy walked in front of my truck opened my door and tried to turn my truck off. I put it in park and let him turn it off then kept laughing at him and telling him hes wrong he turned red and had a 55 year old tantrum like a child and broke my window controls. He never hit me but I had him arrested anyway. Oh and you will be speeding unless you prefer 15 hour days. My co-worker who does bowling green had a gun stuck in his face twice in 1 year for passing someone who was driving to slow, he got followed to his next stop. People say it's a great job and good "exercise" lol grappling or p90 is a good exercise not being hunched over in a van lifting heavy boxes and unorthodox lifting is not good for anyone. Walking up driveways builds 0 muscle and if your in shape when you get this job plan on losing power and muscle stamina immediately.
Who ever was in charge of uniforms has apparently never worked outside a day in there life. You get a polyester collared shirt that is black and dark purple, I had a nicer tee ball uniform when i was four. This shirt in the summer is uncomfortable and very hot (how bout a light colored cotton tee) If your lucky enough for your van or truck to have a/c (most trucks have 500, 000+ miles and are junk) the box is still like 130 degrees. Don't forget some gatoraid bottles to p in either a lot of gas stations wont allow you to use restrooms.
The biggest issue I have had with fed ex contractors is not getting paid. I personally have been ripped off twice and have heard of many others. One guy dint get 700.00 he was owed. I worked two days for contractor cant say name when the terminal was in earthcity still. I worked two twelve hour days after a big snow storm a few years ago for him, I did ok day1 and on day 2 I failed and quit after ten stops. He had 220 stops on my second day which is double and said I dont need to do it all but when I got to first stop I couldnt even open the big door on the box truck because everything fell into it. It took 20 min to open door. He never paid me and even though I quit I still did fine day 1 and worked 8 hours day 2. The next year after temping for holidays I helped out a contractor worked two 12 hour days 100% completion both days. The third day he asked me if I wanted to get hired on full time in east st.louis. I obviously said no thank you. So he refused to pay me, I saw him at the terminal two months later and pretty much had to start a fight screaming and yelling at him in front of everyone that he owes me money. He eventually paid me. I called the MO department of labor MO attorney general and a few others and they pretty much told me that since he is a private contractor has less then 3(i think) employees and dose less than 500, 000 a year they cant do anything and I should try small claims which would cost more than I was owed. How is that fair or even possible?
The ceo of fed ex needs to stand by his business and make all drivers fed ex employees with decent pay, overtime and benefits. They contract out so they are not responsible for any accidents or customer complaints which allows them stay a fortune 500 company according to the numbers. So when a customer complains about me being rude or speeding or anything else I'm not a fed ex employee so they dont take a negative mark. It's insane they are allowed to get away with it. In my opinion the worst 3 people in history in order would be 1.) Fed ex ceo 2.) Child molester 3.) serial killer
There is more i am forgetting but long story short: Think twice before getting hired by a contractor. I would only recommend this job if you are desperate or if you enjoy grabbing your ankles and being unwillingly and violently violated. This is a horrible job to have with poor pay and if I every win the power ball I will spend every penny to bring this company down and expose them for there borderline sweat shop practices.

p.s.
on ramps were built to get to highway speeds to merge with highway traffic at highway speeds which is 55-70mph depending on highway. 55 is unacceptable if the speed limit is 70mph. Floor that junk prius lady your going to get me killed. And don't block the fast lane people! I don't care if your going 90mph if the person to your right is also doing 90mph speed up or fall in. GET OUT OF FAST LANE!

There was a knock on the door on Thrs. morning and I went right down to open the door. I opened the front door to find a box from WalMart.com, delivered by the Fed EX truck that was backing down the driveway. About and hour later I went out and drove down the driveway. I was irritated to find 3 more boxes and the Fed EX slip down at the road by the mailbox. One box was opened at the top. Pictures are attached. These were paper products from Nashville Wraps and it was just about to rain when I found them there. These tracking numbers were:
[protected] Date Assigned: 08/08/2013
[protected] Date Assigned: 08/08/2013
[protected] Date Assigned: 08/08/2013

Since he was already up there at the front porch delivering the WalMart box, why did he not put these boxes there too. I have a 300 ft driveway and he put them down by the road where they could have been stolen or rained on! I do not understand why he did this.

Why is FedEx sending me an invoice for duty'/tax charges for £60.28 when it's a birthday gift sent from Malaysia by my family, when they had already paid the courier charges.
I think it's a ripoff!

I ordered a small heater from VMInnovations no 11/24/2012 . Received e-mail of delivery on the 28th or 29th. I had to go out of town on the 28th.I called early on the morning of the 28th and informed the person I would not be at home, requested for the driver to keep the package on truck and I would come to pick up. FedEx informed me they delivered the package to my house. I never saw this item. When I informed VMInnovations they said that FedEx delivered. Therefore I have to pay for something I did not receive. This is very bad customer service! FedEx needs to prove this delivery.

I was trying to pull out of a parking lot onto a four lane highway with a middle merge lane. I got into the merge lane and noticed the left lane was open and a Fedex van (#112618) in the right lane. As I was half way into the left lane, the Fedex driver changes lanes and cuts me off. I raised my hands in the air like in a "what-the-hell" gesture, and I notice he gives me the finger from his left mirror. He continues down the road changing lanes several times when vehicles are not going fast enough for him. I thought Fedex drivers were supposed to be professional. I guess not.

Since st. Patricks day, the hours of employees has decreased which I knew ahead of time and some managers has cut loose the people who actually work hard to accomplish the so called "purple promise" while the "dead wood" have been allowed to stay as long as they pleased and the same managers would not monitor them or do not see that they're "hudwinking" the system by not following directives to go home when ordered to. These people claim that I would get the hours i'm supposed to and that I would be needed at other times which is fine. At the same token, I feel this is unfair because one manager, name withheld is always telling his team leaders that I must go home because I had too many hours even over his radio. He would approach me personally too. That's not an issue to me as long as everybody else is informed to do the same. What about the others that have not abided by the rules? He does not address them the same way he's done to me. I also observed that there has been favoritism of the people who do not have to loose money and go home that early.
Some of them have explained to me why employees of fedex ground have to be released because of lack of work or the full-timers need a break but on the other hand i'm hearing that managers are making people leave because they are just carrying their weight or intimidating them to follow what they say or else. This has been an ongoing problem on other occasions. I come to the conclusion that they are simply abusing their power or using it the wrong way to get their point across to the wrong package handlers/tuggers. One guy has just made sort manager at twilight tour and numerous people have complained about him already. I'm not saying I believe it because I did not witness his behavior. They say he's a cut throat and made some employees leave their positions because a higher manager ordered him to. The irony is that I worked well with him before he got promoted but I now worry this position got to his head which makes me uncomfortable with his authority. Whomever promoted him should not have done so. I do not want to release his name because quite a few others have acted the same way. He knows his job but is an inflexible, insensitive manager, sorry to say.
In addition, i've observed too many employees are getting over with extending their hours just so they do not loose money.in a way I can't blame them because economic times are tougher with them. Even though the sort manager has explained the reason for my early release, I feel that i'm singled out which makes my situation awkward. I hate to complain about the guy but I believe that not only him but others that work under his boss have to be confronted and reminded they everybody is equal and must comply with the same rules and directives whether it's hours, performance, ethics and the code of conduct of fedex ground.
There is more to say in the future. I hope you all are mindful about some of the concerning issues that not only I have but others as well.

For the third time I have ordered from a company who uses FedEx to deliver and I have had the same problem each time. I take the day off work to wait for the package, it never comes. I check the tracking number on the website and it says failed to deliver because business was closed or person did not answer. So call them up and they say no one answered when they buzzed the apartment. I never heard it, next day I wait again and hear nothing. Phone, same thing again, so I test the apartments buzzer, works perfectly. So each time I have had to take a cab across town ($33.45 there and $33.45 back) which defeats the purpose of getting it delivered. Not to mention FedEx has cost me over $190.00 in cab fees. AND they tell me it's my fault for not answering and I have 3 days to pick up my package or they send it back. Not using FedEx or any company that uses FedEx ever again.

So my dog is thee friendliest, most happy dog I've ever had/known. This guy pulls up, and without honking, which they're supposed to do if they're to scared of a dog wagging his tail, walked right up to the door. My dog jumped up and gave him a little two inch scratch on his leg. My mom was sitting in our office in the front of the house and saw the whole thing. When she came out she asked if he was ok and he said yea just a scratch...or maybee his tooth caught my leg and he bit me. Which is a truly embarrassing lie for my dog would never bite. Now we get a letter in the mail from a local lawyer saying he's suing us for a serious dog bite. What a low life ###. These people deserve to get a broken nose and leg and arm and then see what a real injury feels like. Better yet let's have them meet our war veterans who have given there arms, legs, and lives to serve our country for us...and then see how bad a itty bitty scratch is. Wonder who the great men and women of the us military can sue for getting shot or blown up? Such a low life ###, punch yourself in the face.

On 3/2/2013 fedex ca driver lincese plate # 71353e1 run red light causing me to stop in center of insection while my light was green. The person behind me almost rear ended me.

I ordered something from amazon It was shipped by smartpost. But it never arrives. I waited and waited, thinking that fedex would deliver it in front of door or at least leave a tag. When I found it was delivered online, and there was nothing around, I contacted Fedex. They said they had delivered it to USPS. I went to USPS office, they said it had been delivered. I went back home, and waited and waited for one week. Nothing showed up. USPS called once, asking me to check around, even my neighbors. I don't want to judge that there might be potential thief around, because I saw too many complaints about Smartpost online. The USPS customer made me feel like I lied to them. And they confirmed that someone had left something in front of door. This is extremely funny, because USPS NEVER NEVER leave a item in front of my door. They only leave a tag, every time! And this item certainly can not fit into the parcel lock of my apartment. Another funny thing is: USPS asked me to check neighbors on other floors. Hah, imagine why they would take something that obviously does not belong to them!

Same experience happened on my wife. She waited for her online order from the Carter's. The order was delivered by Smartpost. For one week, the tracking system was always showing: arrived at XXX (her city). Until today, she saw online (delivered attempted, check local office). She and her roommate were at home the WHOLE DAY. There is NO TAG, NOTHING AROUND!

Anyone who has ever received a package delivered by Smartpost?

Please do not deliver anything using smartpost!