FedEx
Reviews and Complaints

Per your tracking system, we were to have a package delivered by EOD on 6/15/18. I received an update the the address could not be found. I called with int 15mins of receiving that update, address is correct we have not had previous issues with Fedex deliveries. I questioned whether the driver actually tried to deliver or not. Requested for a manager to call me back to discuss the situation. About 1.5 hrs later, the tracking was updated to driver did not attempt to deliver -- which is what I had suspected. Asked for a re-attempt but apparently the driver was not available and had been back to the terminal for 'awhile'. This is unacceptable customer service, we expected that delivery yesterday. I was told I could pick the package up which also is unacceptable. You are going to inconvenience your customer -- while your driver - LIED about the delivery and when called out admitted that they didn't even try. Then I was told that they would get it on the home delivery truck today 6/16. So I called again this morning and it is NOT on the truck for today and will be delivered on Monday. So this is a second LIE from your employees. Additionally I have requested now 6 times to speak to a manager about this and as of now 6/16 @ 915am -- no one has reached out.
Obviously Fedex has no concern for their customers. I will be reaching out to the merchant and let them know of your lack of service and ask for different shipping options in the future.

Again - I would still like a manager to call and explain to me - how a driver not attempting a delivery is acceptable. I can be reached at [protected]

Traveling at full speed 100 km/h FedEx driver change line, without signaling right in front of me. He change from right line to middle for overtaking slow moving vehicle and did that in last moment, dangerously approach that vehicle and took my line in such manor his double trailer swing even in left lane (it's a three line highway) .
This dangerous maneuver was unnecessary same move can be done in advance with proper care.
This happens at 14 June 2018, 07.15 pm, at Canada, Ontario, Queen Elizabeth way, driving towards Toronto, last trailer #P31430, truck #1617.

The delivery was today at 12:52pm in aiken sc. The package was delivered to 165 fays garden lane aiken sc 29805. I have called several fedex numbers and no one has tried to help me. This driver has done this 3 to 4 times. We have a private road with just family that lives on it. There is a 5 mph posted speed sign because we all have small children. This driver comes on our drive and goes about 50 mph. I have tried to get the truck number but he is always going so fast that i cant. Your customer service has not been of any help. Seems to me you would know who your driver is in the area that you give a address. I will be filing a complaint with the aiken county sheriff office if this is not addressed.

I have called 5 days in a row to "Customer Service". Still haven't received 1 PHONE CALL back. Lost package and NOT ONE person at Keasbey location contacted the drive to find out where the package was placed. 2nd TIME a package has been incorrectly delivered to the same address. ZERO ACCOUNTABILITY, UNPROFESSIONAL, and LAZY! It takes two second for a manager to contact the driver and find out what house the package was actually left at.

5 CALLS ... ZERO CALL BACK for my PACKAGES!

Absolute disgrace!

I will keep calling until someone gets off their lazy ... and does their job.

I have had it! 3 packages in a row that you can't seem to get delivered! One payroll envelope never found! One box 3 days late and smashed ruining contents. Now one box riding around for an extra 3 days with no delivery in sight! I try to call and provide my phone number and gate code and get the run around from the main number as well as the hub in austin. I will no longer buy from any company shipping with fedex!

I ordered a mosquito zapper from Mercado Libre here in Mexico. The unit has a light bulb and is very sensative to shock. Fed-Ex put the small box in a large box and did not provide any dunnage, no packing material. So after waiting several weeks I got the unit was damaged due to ignorance on the part of Fed-Ex. A child would know that a wrong thing to do.

I was driving on 224th street and Hiway 7 in Tacoma, Washington and FedEx drive cut me off. If I hadn't hit my breaks, a collision would have been eminent. The license plate of the vehicle was C197400. I am lodging this complaint because I think FedEx drivers should be sent to some kind of safe driving class and the guy driving this truck obviously had never been to one.
I feel taking the time to make this complaint is probably a complete waste of time as I am sure the driver will never be talked to or informed about this complaint and that is too bad as he will eventually cause an accident. I hope and pray that no one gets hurt when that finally happens. If you see a truck in the Tacoma area with this C197400 license plate, avoid him as much as you can...

On May 17 at 8:45 am I was driving westbound on MO 44, west of Joplin. Ahead of me, one of your trucks carrying two trailers pulled out of the truck scales near the MO/OK border.

I moved to the left lane behind another semi that also moved to give room for you truck to accelerate up to speed.

Because of traffic, the truck I was behind moved slowly ahead to pass another truck in the right lane. As he did, your truck moved up on my right until he was even with the middle of the semi in front of me.

I was even with your truck's first trailer "hitch" and about two car lengths behind the other semi when your truck - without a signal - moved into my lane.

He forced me off the road onto the shoulder, then into the median ditch. I braked hard and kept control (I was inches from the median wire barricade.

I was surprised that he seemed completely unaware of what he had done. I passed him later and he did not seem to acknowledge me. Since I survived without any visible damage I saw no reason to stop him - and it seemed maybe a risky move to do so.

I did not get the truck number, but perhaps the description, location and time could clue you in as who it was. If he is normally a good driver and this was an aberration for him, then maybe a word of caution is due. If he is a regular offender, maybe he should not be on the road.

I leave it up to you, but would appreciate acknowledgement of your receipt of this complaint.

Greg Monaco

Fed Ex lost my package, when I call I am told either it was delivered to the wrong place, was sent back to the customer, or maybe it is still there. They have no idea. Filed a claim, claim denied because shipper has to place complaint, shipper says they did this a week ago. No one will help. Tracy from "claims" repeats the same nonsense over and over. Make the shipper contact us, make the shipper contact us. If they dont even know what happened to the package how can I trust them when they say the customer hasnt submitted the right paper work? It has been weeks. Claim closed without so much as a courtesy call.

Today, 5/16/18, at 10 am, I was with my clients and your employee walks right in my studio without saying a word and I stopped him to ask him if I can help him. I said he was doing a delivery. I noticed the box he's carrying says Lux Lighting which was the previous business and my business name is Pro Fitness.

I told him he did not read the sign on the door that showed a different business name and informed him that they are no longer there. I also told him that he dirtied up my floor without wiping his shoes.

While he's walking out, he tells me that "I don't have to have a [censored] attitude" and I told him next time, to read the sign and confirm where he's delivering.

This is the quality of your employees? I hope not...

Apr 18 updated address thru tds 'secure' website. Verified acct with a rep. She said i'd receive debit card in 10-14. Today is may 8, still not card. Six days after verifying account with the rep, I received a box of checks.

I called four times between apr25 and may 4 to check the status us the debit card and the banking reps confirmed it is in process and that I will receive it by day 14 and if I dont to call back then. Today is may 8... Still no debit card. I logged into td's 'secure' internal website and asked them to send it via ups or fedex, as I dont want another week to pass without receiving it. Their response: another stalling mechanism.

They told me to call and verify my account. They need me to verify my account again, after they sent the checks? I called and asked for a manager. The rep asked for more 'verification' and I asked if the manager is going to ask me the same questions... He said no, once I verify you, i'll pass that on to him. We completed verification.

A manager came on and gave a long drawn out lie as to why I still haven't received my debit card. I empathized with volume the workers may be working through but stated at no time on any of the four subsequent calls (from receiving the checks) did any bank rep convey to me what he just did, which was:oh we verified you and then you updated your address in our 'secure' website, so we need to verify you again.

If wasn't verified sufficiently, why did td mail checks out to an unverified caller? Liars. This man (ager) continued to look for a way to blame their gross negligence on me! Saying that he need to verify me more! Total lack of integrity!

Furthermore, the rep right before him had just verified me with unique account inquires and found my responses as accurate. Td needs to get people in place who have integrity to own their mistakes and make it right with clients, instead of punishing clients for pointed out td's lies and negligence.

I want my debit card sent via ups or fedex immediately.

I - like many other people on here - also have problems with my Chewy orders. But it doesn't stop there.

Less than 1% of my orders be delivered by FedEx Ground make it to my home. I've had to drive to the Newark FedEx Hub for the past year and a half. I know everyone at the hub... this is beyond sad.

I order dog food weekly for my 3 x Great Dane dogs, and the package is very heavy. The company I order from, Chewy, uses only FedEx Ground for deliveries. They NEVER actually deliver to my house. The last order I picked up from the Newark FedEx hub was so heavy that a FedEx employee had to help put it in my car. When I got home, I threw my back out getting the box out of my car. I have since changed my address on my Chewy orders to be sent to my brother-in-laws house, and he personally delivers it to me. This is not acceptable.

My current order from Walmart is having the same reoccurring problem. I've tried working with a manager at Newark Fremont Hub but the problem - the driver for my area refusing to deliver to my location- has not been solved... Again, this has been going on for at least a year and a half.

If the driver for my area will not deliver to my house, FedEx should not accept the delivery from any company. I live up a single lane 4 mile road but I have not had any problems with UPS, Amazon Delivery, GSO, or any other carrier. I should be invoicing FedEx for the gas I've had to use to get to the Newark facility to pick up my packages.

This is grounds for a class action lawsuit. I still have back pain. I still do not receive my packages.

I would like someone to CALL ME as soon as possible before I speak with my lawyer.

Thank you

this is the second time fed ex delivered packages to our farm left them at the bottom of our road while it was raining and snowing at least post office puts them in a plastic bag, today was the second incident 4-17-18. track#[protected] from chewy co. ref;[protected], no answer is needed but alert the driver he is screwing up we are not happy.
Larry D Rozniata.

my name is leticia cortez im inquiring about package i took to fed ex office address is 460 fair oaks ave south pasadena ca 91030 on march 24 2018 . had prepaid label so i i just gave them dvr package they gave me receipt . i was told i can track it obtain proof of delivery etc ... So i contact direct tv because bill was 429.18 they said because they charged me non returned fee for genie as soon as they received it they will credit me .So i tracked tracking number on receipt it shows its in texas, I contacted the fed ex in pasadena were i dropped it off spoke to gabriel manager he put me on hold then said he had to transfer me to 1800 number that handles packages, after being on hold for about 30 min i was speaking to george he said on his end it showed what i was seeing online he put me on hold again said he spoke to someone and said he assures me direct tv received package . i said ok can i have confirmation number he said we dont have one i said so im i just supposed to go by your word he said go on uspa website and track it gave me a different tracking number but it says tracking number cant be found . So i called 1800 number again spoke to pam she said hasnt been delivered its in arizona as of today she also stated usps hasnt received it yet . im very upset and gonna complaint to business berou if a courtesy call to let me know where abouts about my package

On March 20th, 2018 a FedEx driver was blocking out a narrow street. Even though he could it park a few more feet to the right side. He signaled to me, to turn around the block to continue my route (I didn't know that this particular FedEx driver owns the street!)
He pointed out too that he had the "flashing emergency lights, " like he was rendering an emergency service such the fire department or the police.

Hopefully, FedEx Management watches this video and corrects this outrage attitude of his driver (FedEx vehicle # 319685/license plates: California 5W83437.)

I purchased 5 cases of cat food from Chewy which was delivered to me on 3/20/2018. I buy from Chewy approximately twice a month or more for several years. Federal Express has always delivered these boxes to my front door and knocked to let me know they have arrived. Until today.
I am a 83 years old, disabled lady with a heart condition, I use a walker to get around. My neighbor who is also elderly helps me get the boxes in the my house. Fed Ex came today left the case of cat food 75 feet away from my front door and the driver left with no knock. This is not acceptable. It must never happen again. Since the Chewy is monthly occurrence
I expect you to resolve it before the next delivery, I have advised. Chewy of the incident. I want hear the resolution from you. I will Contact the FCC %FTC.

The shipping weight etc that was on this shipment was an exact duplicate of when it arrived to us… The shipment label even indicated that it was 21 pounds thus is what I indicated upon preparing this shipment. I completed the ground return per your instructions and your rates and now you want to charge me $206.27 instead of your quoted rate of $47.41.

Your package has been delivered

Tracking # [protected]

Ship date:
Thu, 3/8/2018
Debbie Pell
Auburn Valley Collision
AUBURN, WA 98002
US

Delivered
Delivery date:
Wed, 3/14/2018 9:50 am
Arlene McDermott
ARLENE MCDERMOTT
1608 W HOUSATONIC ST
PITTSFIELD, MA [protected]
US

Shipment Facts

Our records indicate that the following package has been delivered.

Tracking number: [protected]

Status: Delivered: 03/14/2018 09:50 AM Signed for By: Signature on File
Signed for by: Signature on File
Service type: FedEx Ground
Packaging type: Package
Number of pieces: 1
Weight: 21.00 lb.
Standard transit: 3/15/2018

This is the email I received this morning:

Shipment Rate Change

Please be advised of the rate changes to your shipment [protected] dated 03/08/18. FedEx has reviewed this shipment for correct pieces, weight, and service. Any changes made are reflected in the invoice amount.

The final rated amount of your shipment is $ 206.27 compared to the original rate quote of $ 47.41 . Please consult the applicable FedEx Service Guide for details.

Thank you for choosing FedEx.

FedEx Revenue Services

I received this email this morning:

Debbie Pell
Auburn Valley Collision
Auburn Valley Mechanical
3218 Auburn Way N
Auburn, WA 98002
[protected]@auburnvalley.net
[protected]

I still have not received a package that was scheduled for delivery on march 12, 2018. I found that the street name was misspelled and contacted a customer service representative to correct the issue. I still have not received my package. I was told a manager at the hampton va center would contact me within 2 hours. That phone call should have taken place by 6 pm today of which I have not received. I am very disappointed in the customer service and the fact that it has taken so long to get my package seeing how I had another one with the same issue that came from the same location and was delivered yesterday. I don't understand why the customer service I am receiving is so poor. I will seriously consider other carriers in the future if this is the kind of service you think is acceptable.

I went to a Fed Ex Store on 6544 Atlanta Hwy.in Montgomery, Al. to return ship a pair of utility trailer tires to a company. I unloaded the tires and carried them into the store with a pre-printed shipping label. The [censor] at the desk wanted a separate shipping label for each tire even though they were originally shipped as a pair. I was sent to Walmart to buy material to bind the two tires together. I only found reinforced shipping tape that would have worked, but the [censor] would not accept this. He was only going to accept strapping material and the store did not have this. My morning was wasted. A shipping company without proper shipping materials...

03-10-2018
Saturday
Lura Lynn Benjamin
6260 Oakridge Unit 1
Pahrump NV
89048
Order#[protected]

dysney/pixar cars chair desk with storage bin
$32.99

I was checking my email when it popped up that my child's desk had been delivered. I was so excited! I went to the door to look outside. I looked left and right and inside/outside the porch, no desk. I thought it must have been a mistake.
It had been raining lightly, then began to pour a little more heavily, a very gloomy day. About an hour after the email notice, my nephew from the home next door came to my door with a very soggy box!
Instead of knocking on either door (mine or the one next door) or even placing the box on the porches or honking his horn to get attention; he got out of the truck and placed the package against the recessed lattice work fence between the two buildings then left! There was no way anyone from either home could see the box!
The only saving grace is that the desk appears to be wrapped in plastic. I have not pulled the desk out yet. I wanted to report this incident first, and let the box dry.