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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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L
1:11 pm EST
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Family Dollar microphone and speaker

I purchased this item on December 15, 2017 and on purchasing it the cashier said keep your receipt jyst in case you can get your money back.so I sent my son up there Dec 26 2017 and they say they can't return it.si I called up there to talk to a manager a girl by the name of storm answered and said it's busy call back and hung up in my face.then I called the complaint people I was waiting for 2 hrs.its ridiculous.they are sooo unprofessional.i would never buy anything over 5.00 from there ever again.now I'm stuck with a 20.00 piece of junk that I soenty hard working money on.im writing this today but my experience is awful.😧😧😧😧😧😧

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T
10:55 am EST
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Family Dollar discrimination

Discrimination! I came into family dollar to look for doggy diapers and family didn't carry them so I started to look at baby pampers the associate was nice she helped me pick out a size .. then security called over the p.a making sure the store was ok which is no problem i come to family dollar often . So the manager comes up to me and tells me to remove my hood (what!) I asked why she says that it's my fault security called over the p.a system.. one it's 4 degrees outside and she didn't ask anyone else to remove there clothing that's not right at all I was targeted for no reason I don't know if your company thought I was a muslim women wearing a Traditional headcover orwhat but you should put a sign on the door saying no hoodies

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I
3:12 pm EST

Family Dollar extremely poor customer service in store#10358

I walk into the store and go directly to the candy aisle on Christmas day and have 4 [censor] standing over me like I'm gone steal. One lady acting like she putting items on the shelf next to me, security standing directly in my face, and as always a rude foul mouthed Puerto Rican manager Joseph. The lines is always long with one cashier at the register, and I shop here almost every day despite the fact the manager is always foul mouthed. I spend about 200 dollars every week in this store but got somebody accusing me of stealing and telling me I'm spending an ssi check in the store. I work very hard for mine every week. To put this simply, 3 years of ignorance is enough. Joseph and his entire staff need to be replaced. I just might bring a lawsuit against this store.. Me being black doesn't warrant this [censor].

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M
11:36 am EST

Family Dollar extremely poor customer service

On today December 23 2017 I visited the Family Dollar store on Raymond Rd in Jackson MS. I walked in and spoke; no one said anything. I spoke again and no one said anything. If I'm not mistaken the associates are supposed to greet the customers first. They just looked at me like I was crazy so I walked out. I will never return to that location again!

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M
2:55 pm EST

Family Dollar customer service and lack of professionalism

On December 21, 2027 I visited family dollar to purchase a bag of dog food. I was in the pet supply aisle and the manager disrespectfully spoke to me which made me very upset. He came to me in the aisle and snapped his fingers at me and said I had to leave my book bag with my credit cards computer and personals at the front door I snapped my fingers and went off like this how I train my dogs you don't disrespect me and you don't talk to me like I'm your child and I not leaving my bag anywhere I'm got this bag of dog food and I going to the cashier and please get away from me and do not say anything else to me he followed me to the front of the store continually talking in a disrespectful tone and when I got to cashier he told the other employee not to sell me the dog food. We argued about how stupidly and disrespectful he was treating me a customer until he decided to call the police after I thought about it I decided to go across the street to Walgreens were they treat customer with respect and appreciation. I do stay in the neighborhood and made a videotape of the last five minutes of my experience which I am posting on all social media platforms to inform others of my horrible experience.

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1:54 am EST
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Family Dollar family dollar labeled chili

I am, or should I say, was your Family Dollar labeled Chili no beans and Chili with beans biggest fan.
If there was a fan club for your Chili I would be a member!
Not only I, though, our Family Dollar Store which was on Elsmere, Ky's side of the street, but now is across the street on Erlanger's side could not keep your chili in stock!
Requesting it all the time.
The manager told me you have stopped supplying it.
Why?

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D
11:59 pm EST

Family Dollar sales associate was rude

I have been many times to family dollar and the sales associates are always friendly except for yesterday when I went at night the sales associate was extremely rude. I have a toddler and he knocked some stuff out of the counter that I didn't see until the sales associate came up to me and screamed at me that my 2 year old had knocked some stuff out of the counter she literally told me off I was so embarrassed that she was yelling at me infront of other customers I apologized and told her that I didn't know he did that but she kept going off on me and said she gets out at 11pm and has to pick it up I offered to pick up the things my son knocked off the counter but it got her more upset and kept yelling at me and on the way we were out the door she looked at us ugly. I really thought that was unprofessional there is other ways in talking to customers not yelling at them and telling them off.

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T
11:08 am EST

Family Dollar store policies/securities

I am talking about Family Dollars in St. Louis.
I am in between Family Dollars in the City of Wellston and the City of Pine Lawn. We already lost one of our stores in Beverly Hills Market, and we don't desire to lose another one. Perhaps you have some type of security training or customer service training, but one thing I did notice is the under staffing of our locations and security is trap! Which makes our locations easy targets. Please tell me how we can make this better. I witness someone eating a bag of chips in the back of the store while the store was packed with only two employees. Help. Please We love Family Dollars send in specialist

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I
9:12 pm EST

Family Dollar closings before time and manger t. j very disrespectful

They always closing before time witch store is to close at 10:00 and very rude to customers also they always behind on getting stock out than get an a attitude when asked can they check the back stating that if I come back tomorrow someone will have it out it's not unpacked bad for business.. TJ is the manager I spoke with and his attitude was trash I don't even want to return to this Family Dollar and it's the closest to where I live

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S
7:13 pm EST

Family Dollar company’s guidelines

I have wrote head hq because I was bullied buy my manger who is still a manger at store 139 hathway rd New Bedford I ask for my job back due to to sistuation cause calling employees retarded and dum to his ex manger on the phone in Spanish so a customer came to me tell me he talking out his employees and ask her number so she could report it ask for the manger I told her he was she said omg I can't beleave it so she reported to hr as I walk up to his ask if please not talk like cause he the manger and someone calling hr he said if didn't like it to leave so I wrote a note explaining my feeling and crying he never reported the not to lauri the dm of the district he lyed and I lost a good job that was dream of haveing to support two girls I wish for atleast rehirable or fairativey it not right this not I wrote to hr Dear,
Who this may concern I Suzanne Harris was as assistant manger for your company on June 24 2017 witch I walked out due good cause I wanted to write my story cause think unfair that not rehirable and wanted to apologize for my actions but one thing leaveing I lost something leaveing due to my manger bullying his employees I just lost hope after about 6 different mangers witch everyone was wonderful still I was working a shift the week bf the day they excuted me out the system I came in to my 6 am shift and I was doing just fine till the store opened and I heared a customer in next line say Omg I can't beleave he's talking about his employees like that I will calling hr gave her number and she reported a report witch well be able to see if look into gaberial behavior reports as I walk up to front after pacing back and fourth so I ask him if he could stop please he the manger he didn't reply to me only words he gave me was if didn't like it I can leave I said didn't and I wrote a note and left it on camera on terminal 1 cause terminal 2 was down at the time as I loved my job every much and think that me and gaberial deserve consequences for his actions and mine as well instead I lost my job and let my manger take best of me witch thought never happen cause I love this job so much I wouldn't even miss a day I work double if could I made family dollar apart my life and now it not and that was my goal job it what i wanted I lost a dream and just trying to reach out for fair activity I want to ask corporate office to make me rehirable I just want second change to make my dream . I worked for store 139 hathway rd New Bedford nice store gaberial was manging it and still is and thank u all for talking time to read it but I can't let go of it when have a dream and 2 kids to look after all I can ask for is hope I thank u all
My phone number is [protected]
Sincerely,

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T
3:18 pm EST

Family Dollar customer service

I visited the Family Dollar Store on 10911 N Western on 12/17/2017 around 830pm. I was followed by the cashier throughout the store. The cashier was so close to me that when I stopped walking she bumped into me. I asked her why she was following me, I offered her my backpack, that was attached to my back. She could clearly see that I was not stealing. The cashier said she was following me because it was folded over and it looked like it had something in it. I said no, can I please get an apology. You just profiled me. The cashier then called me a [censor] kicked me out the store. She then began trying to attack me outside, a customer had to pick her up to keep her from hitting me.

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10:19 pm EST
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Family Dollar cashier

I went into Family Dollar on Cedar and Shields in Fresno, Ca. The cashier Charles or Charlie, goes by Chuck charged me twice for an item. I then realized how he rang up my items caused me not to save as much as I was suppose to. I then proceeded to go back in and talk with the then manager on site Dewight. He was so rude and disrespectful. He did not want to help me and left me to be helped by a female associate who didn't really know much of what she was doing. He did not believe me and went to watch the cameras and contact Chuck who had already gone home and proceeded to call me a liar through the phone. I am completely upset and hurt by this whole experience. I frequently shop many Family Dollars. I regret going to this particular one tonight. I just wanted my correct discounts and money back.

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J
2:21 pm EST

Family Dollar I was falsely accused of stealing

I was accused of stealing at store #[protected] bellfort st Houston tx I am a customer who goes to that location to buy items and today I went into the store to get some air freshener and cigerates and when I walked out the lady had wrote down my license plate. One of your employees accused me of stealing. 12/15/2017 at 13:30:57 I am a value customer

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11:11 am EST
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Family Dollar bought a bluetooth speaker it was missing the cable and broken

I got home and opened up the the box and # 1 the cable was not in the box
# 2 the connection was broken # 3 even with the receipt the employee refused to give me a working one, she insuated that I stole the cord so I bought a new one. She lied to me about returns and told me to go to a different store! Extremely rude employee, she even refused to give me her name ! Store #11414 Miami gardens

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2:45 am EST

Family Dollar lack of proper customer service

I went into the family dollar store 485 Delaware Ave
Albany, NY 12209 on 12/14/17 at approx 11am. I went in to get a few items. I observed a security guard at the front door. I am a professional Registered nurse a black woman and make quite a good salary. I have felt insulted and annoyed being followed around the store by a white heavyset woman who the cashier identified as the store manager. Every time I looked up. Very deameaning! I spent quite a bit of cash and told the security guard I didn't appreciate the following me around acting like she was shopping treatment! worse a white woman (customer) was walking around and asked me if there's anyone around to get some help. Sounds like that store needs new management or sensitivity training ASAP

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3:29 pm EST

Family Dollar customer service

I went into the store #03215 today, 12/14/2017, to do a refund on a package of underwear. The cashier called the manager to complete the refund. As she completed my return I asked for my original receipt back as I had more items on there. She than looked in detail at my receipt and questioned if I really need it back cause all I have is food and 2 other clothing items anyway. I said yes I do. She said I guess and threw the receipt down in the counter. As a person who's worked in retail for 7 years I felt it wasn't her business at all what was on there or if I really needed it back. She did not have a visible name tag so I asked her name, she said Lisette. I have been shopping at this store for 15 years & not once had a rude encounter till today.

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K
1:41 pm EST

Family Dollar customer service - unfriendly and rude

I visited the new Family Dollar, store #11934, in Rutland, Ohio (it's listed as being in Middleport, Ohio) yesterday, Dec. 13 at approximately 3:30pm. I entered and was NOT greeted, while looking at the cards an individual came up beside me and pushed my cart into the card display case after brushing up against me. I turned and saw that is was an employee of Family Dollar. Tall young man with glasses. Apparently he needed to get to his cell phone to make a call but did not have the courtesy of saying excuse me or even acknowledge that I was there. No one asked if they could help me as I was looking thru the aisles, when I went to check out I was, TOLD not asked, to get in the line across from the register I had been standing at of which did NOT have a sign indicating that register was closed. And lastly, as I left, the manager was bringing in carts from outside and I held the door open for her and did NOT get a thank you, a smile or an acknowledgement of any sort. Everything Family Dollar states about what their customer service should be was NOT followed or honored by these employees. This store will not last very long if the employees treat the customers in the fashion. If I ever stop in there again I will most definitely verbalize my discontent to the manager on duty if I am treated in this fashion again.

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12:53 pm EST

Family Dollar bad customer service

Family Dollar Stores, Inc.​​​​​​​
Store #04647
1450 BooneHill Road
Summerville, SC [protected]
AUTH# 755297 SEQUENCE NO: 649701
Mode Issue TC - 6051DB76675BC460

To Whom It May Concern:

My name is Travis Holmes and I am a local customer who shops at your convenient store most of the time. I am writing because I am very concerned about how I was treated in one of your stores simply because I wore a backpack inside.

On December 13, 2017 approximately between 9:30 am and 9:54 am, as I was shopping in your BooneHill Rd, Summerville, SC location, I was approached by one of the cashiers in the store. She indicated to me that I was not allowed in the store with a backpack to which I replied, "I have my wallet and other personal belongings in my backpack." My small backpack measures: 7.23" high and 3.04" wide. The cashier approached me without saying, "hi" or "excuse me, " to get my attention in a proper manner. Then, she indicated that this is store policy, which I indicated that I was not aware of this, because I shopped at several Family Dollar stores and this is the first time hearing this for me. I stated to her, "I am not going to steal items out of a dollar store, because it is not worth going to jail over a dollar." She replied, "I know that right and you can keep your backpack on, because I trust you."

I am still shocked and frankly disappointed that I was questioned in such a manner, me being a black male, with a coat on [it is cold today], and wearing a Ralph Lauren Polo backpack. It seems to me that I was approached because of those reasons and not because of a store policy.

However, I am still appalled and very confused about the approach of the store clerk and this nonsensical store "policy." When I approached the cashier who is the same person who rang me up and approached me in the store on one of the isles, I asked her about why I was approached? Was I approached because I was black? I know that black people, to some, always look suspicious. Why was I approached in such a manner? She indicated again that this is store policy and has been the store's policy for a long time.

Then, I asked her if this policy applies to ladies who walk in the store with a purse, because a purse can be a backpack and you are able to pack things in a purse. The other cashier indicated that this only applies to those who are wearing a backpack and not a purse, which still does not make sense to me as a customer and reasonable thinker. At this time, the other cashier indicated that her store manage does not wear a backpack in the store as well, because this is store policy. Frankly, I don't care about the store manager not wearing a backpack, because the store manager is not a customer and as a customer-I am thinking about not going back into a Family Dollar Store and posting this on Facebook and YouTube to make my family, friends, and those who are darker or brown complexion to be aware of being questioned - if you are male, black, and have a backpack on your shoulder.

In conclusion, my questions/concerns are: 1) If this is a store policy, there should be signs posted indicating this policy in all of the stores, 2) Customer service is poor based on the way I was questioned, and 3) It is a discriminating practice concerning the possession of a backpack considering the fact that women are allowed to shop with purses as well as large diaper bags and strollers.

Please address this issue, because this is alarming and distasteful to say at least.

Travis Holmes
[protected]@gmail.com
[protected]

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K
3:15 pm EST

Family Dollar customer services

The services of the workers are rude before I could get in the door good the cashier worker had said to leave the backpack at the checkout. (okay, they already have an electronic system that welcomes you then tell you the have a Sullivan camera.so common sense I was walking in to place the backpack on the counter anyway, the cashier rudely say you need to but backpack here! I" I replied, can I come in the door first I know what to do." I Was not coming here to take nothing I am here to buy " she was its policy. no matter how you feel. I don't like this store and I make sure that every customer will be aware how poorly and how sad this store treat ppl

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12:29 pm EST

Family Dollar older women discrimination in workplace and as customers

I spend thousands yearly at our local FD, which used to be a friendly place for both clerks and customers. We have a new manager in her 20's who shoves all the late shifts onto her older workers. As a loyal and friendly customer she follows me up and down every isle while I shop as though I am a criminal. I've never stolen a thing in my life and have 3 federally approved background checks to prove it. She won't even let me interact with other customers, she follows me there and asks them after we've spoken "you okay?" as though I had assaulted them rather than said "good afternoon!" I've had it with her rude and discriminatory behavior and now travel an extra 20 miles to another store to get away from her. She thinks she's hot stuff, but she's poisoning our small town with her age and gender biased attitude. Someone in FD put this witch on probation!

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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