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3.7 41 Reviews

Extenze Complaints Summary

28 Resolved
13 Unresolved
Our verdict: With a good resolution rate, Extenze generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Extenze reviews & complaints 41

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1:59 am EDT
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Extenze extenze plus 5 day pack

I noticed I had the hiccups and didn't think much of it but they lasted an irritating 2 days. Later that week I took another EXTENZE Plus, again within an hour I had hiccups that lasted over 24 hours at that point my wife was trying to figure out what I had eaten or drank or done to cause the hiccupping. They EXTENZEPlus was the only thing that it could be. So several days later and after doing some research we were not convinced that it was the EXTENZEPlus, so I took another one and sure enough HICCUPS!

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6:46 am EDT
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Extenze want to cancel subscription

I authorized a one time payment with my debit card for this product and have been receiving this and getting billed for this since. I want to cancel this subscription and not receive any more of their product. I have submitted this request to them before and have still continued to receive their product and to get billed. I just want this cancelled.

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6:26 pm EST

Extenze refund scam

I cancelled my subscription for enhancement pills a month ago and they are still taking out money from my account. I would appreciate a refund!

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THALLIWELL
Warwick, US
Apr 10, 2010 3:30 pm EDT

refussed 30 day money back because i got the seven day FREE promo that i paid $9.95 for S&H they then sent 30 day supply 3 days later$ 51.90 with S&H charged to my card. WHEN I CALLED THEM FOR REFUND WAS TOLD NO REFUND BECAUSE, OF THE 7 DAY PROMO. SCAM THEY WHERE FINED BY CALIF. $300, 000.00 FOR FALSE ADVERTISING . JIMMY JOHNSON PUSH THE PRODOCT MUST PULL IT TWO. signed THALLIWELL@COX.NET

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Mark Cates
Conroe, US
Feb 23, 2013 11:29 am EST

This is such a scam! They do not work and the Refund! Of course you do not get it! According to directions you have to wait the 60 for full effects... Guess what then the Trial is not valid after 60 days! Totally loss of money with NO RESULTS!

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4:26 pm EDT
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Extenze medicines not received

The triple extenzen was booked (for me) under the tracking no.
Ee543360234cn from china minhang at 17:41:00 on 2011-03-29. but still have not been received in pakistan. my email address is [protected]@yahoo.com. I may please be informed at my email address.
Thanks & best regards.

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8:46 am EST
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Extenze scam & a rip off

I order a free trial of extense the agent never mentioned it was i membership & said i had 7 days to try it until they charged it to my bank card 3 days after i ordered the product i was charged four different times 2x for the man & woman extense & two other times for shipping & handling which made my card go into over draft i had 120 dollars worth of over draft fees when i called to ask them to refund me money the superviser was very rude & told me they werent gonna refund my money so i told him well the lady told me i had seven days to cancal she shouldnt have gave me the wrong information he told me their not doing it & thats it & hung up on me i was stuck with paying 120 dollars of over draft fees & on top of that my husband said it dosent even work!

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8:04 pm EST
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Extenze no refund/doesn't work

First of all this product does not work. My husband ordered both the male and female products. Needless to say it was a total ripoff. I cannot believe reputable people actually promote this product i.e. Nascar. I contacted the company about getting a refund for unopened bottles. "Just return the unopened packages and we'll refund your money within 6 weeks." Ha! Quick to reply to inquires, but not so quick when it comes to refunding your money.

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6:30 pm EST
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Extenze chills/fast heart rate

I purchased a 4 ct trial pack of this extenze, i took 1 when i got home, and gald it was only one, my heart stared to race, i started to sweat profusly, and thouight i was getting a heart attack next, i junpoed in the shower, to try and stop the sweating, but soon as io got out and towel dryed, 1 to 2 minutes later all full of sweat, This is a sexual stimulant? I would highly advise everyone out there, beware of whatever the heck is in here! and as for thew sexual stimulant, i buy these capsules called, nitro sexual stimulant, you get 3 for 99 cents at most convient stores, and they work great, this other crqap i would not ever take again, if it were free! i would can it instantly, i gave it a chance when i finally felt better, waited 3 or 4 days and thought it could of been something else, took another extenze to see, and the same thing happened, nothing but sweating and rapid heart rate, that ### is posion, now im sure, , , , , , , , heads up out there!

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LMAO
Bronx, US
Dec 09, 2010 8:04 pm EST
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medical negligence? are u serious?

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5:28 pm EST
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Extenze scam

Do not order the 7 day triail of extenze, without your permission they will continue to charge your bank account. If you don't close out your card at once your going to be continually chareged for more orders. I just got hit for $43.97 and today another $6.95. I just got off the phone with my bank representitive, there are measures you can take. Most of the info can be done over the phone however there is a form you can have sent to you or have printed out at your bank to sign. This is a verified scam. I canceled my card so bio extenze cannot bill me further, i'm going to the bank tomorrow to get a new card. My account will be credited within 10 days.

Don't bother to try and contact the company, call or go to your bank and speak with a representative.

I hope this was helpful, no one deserves to be scammed.

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mentz
Port Byron, US
Aug 04, 2009 2:07 pm EDT

I work nights and one day my husband informed me that he had ordered this product off the TV. I consider us to be scam wary, so I of course got upset with him for using my account to order it. He specifically said that he answered no to all the other offers that were given. We all know about those other offers! So I figured we would try the product, seemed like fun. Then in about 3 weeks, another charge appeared on my account for about 50$. I called the company listed on the invoice, livid. Told them to cancel any further orders and asked why they were sending more when we just ordered the free trial. I can't remember exactly what they said, but again I told them to cancel any orders and that I wanted a refund. They said to send it back for a refund. It was to a different address than was on the invoice. So I did. Then we got 2 porn movies and another charge was on my account. I called them again, And told them to CANCEL ANY ORDERS. They then told me that I could not cancel the order because I was not the customer. Now I am really livid. So I told them that my husband was not an authorized user on the account and I was going to sue them. So to make a long story a little shorter, I had to go to my bank 3 times to fill out paperwork to block any further charges, I eventually did get refunded almost everything I was charged. We did keep the movies. I see it may have nasty side effects, glad he didn't take any pills. Hint- they will change their name to avoid blocks put on their charges. Thank gof my bank was willing to help me through this whole thing. Total they ried to get out of me was close to 200$ in less than 3 months. They refunded about $170 of it with my banks help. Now when I see the commercials I cringe. They do have the disclaimer that ordering enrolls you in automatic orders in such tiny print you can't read it. So be wary. Don't order from any telemarketers! You never know everything you are getting until the charges appear on your account.

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melinda82
mcintosh, US
Nov 29, 2010 6:15 pm EST

I have one, and absolutely LOVE it! I have extremely curly and frizzy hair. It straightens it and calms the frizzies with no additional products.

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2:41 am EST
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Extenze unauthorized charge

I called to get their offer of $.99 and told them I was not interested in anything else. I was charged $43.95 then again $6.95. I have tried to call and cancel but there is only a recording they were unable to take my call. To cancel I could go online. I have tried only to find this to be bogus as well. Caution to all who give out their account info to this company. I guess I have to get an attorney to settle this. R.B. Alabama

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Update by rickeyb1959
Jan 05, 2011 11:16 pm EST

I had the same problem...Only we were taken for more than 49.95! All we can do is to get others to put their complaints to the BBB. We were never refunded, and told we were not going to be. If you find an attorney to work against this company and need others I'm sure we can post onto the interent and others will come forward.

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bryan 357
Bacliff, US
Mar 18, 2010 12:23 pm EDT
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my husband called and ordered the free trial for .97 on 2-22-210. after the first order he was not supposed to be charged again. four days later on [protected] he was charged 49.41. when he called they sad the second shipment was in the mail and that they could not return the money. they get you to agree to accept the second order so they don't have to give you your money back. my husband told them to cancel the order and to not charge the credit card again. they charged another 42.46 on [protected]. DO NOT ORDER FROM THIS COMPANY ON THE PHONE OR ON THE INTERNET. THEY ARE SCAMMERS.

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cacarper
Martinsburg, US
Mar 08, 2010 2:38 pm EST

After ordering a sample of their product they debited my account for a monthly supply unaurtherized by me. I call to investagate and am told they will fix it. Two days later it is on there again and now I'm pissed and I call and they say it is in the aggreement part of the order when you agree to the the terms and aggreement after you fill out your name, address and accout information you have to key on the box for that aggreement and in there it states you will be entering into a montly billing of the product. So that is how they get you.

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cblady
Spartanburg, US
Jan 09, 2010 11:19 am EST

After SEVERAL calls and cancellations to this company...they continue to charge my credit card with charges. Once or even twice monthly and it is a continuous hassle of calls to them and to my credit card company to keep disputing the charges. How is it legal to charge unauthorized charges to your account and literally tell me on the phone that "Oh, well, we sent you another shipment anyway, if you send it back to us we will credit you and you shouldnt be sent or charged anymore" This has been going on for 4 months. How do you actually get this to stop without having to cancel your credit card altogether?

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HKEY
Ingleside, US
Mar 08, 2010 10:57 pm EST

I have made three telephone calls requesting cancellation of this product. I told the representative I was not accepting the deliveries at the post office. They are being returned as soon as they come out of my P O Box.
It is not doing any good. They continue to send them and take money out of my account. What can be done to correct this and get my money back?

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jeni_b
Grenada, US
Dec 29, 2009 12:05 am EST

My husband had the brilliant idea of trying this product. He called and cancelled after the second shipment. He called and cancelled after the third shipment. I called and cancelled after the fourth shipment. Guess what we got in the mail yesterday. You guess it. Still charging us and still shipping it out after we have cancelled 3 times. What gives?

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dannie turner
mt. dora, US
Nov 17, 2010 10:15 pm EST

i tried the trail test produce. but i tried to call an cancel but could not get through. i want to cancel. i got charged for product not recived. 43.95 an3.49 on 10/23 an 10/25. also again on 10/27 for 6.95

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dale w.
, US
Oct 03, 2010 5:11 pm EDT

they will send you the product after you close the account, then wheen you send the product back they dont reumberse you.
then they dont send the product and still bill your card.

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zzqot
McKinney , US
Apr 09, 2010 5:56 pm EDT
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After ordering a trial supply of the bioExtenze tablets I notified them in writing that I was not interested in the product. They have since continued to debit my account for almost $100. and are continuing to send me the product I do not want.

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simonsoto
Abilene, US
Feb 04, 2010 1:34 pm EST
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asked for trial and was not informed that i would be charge for more product that i did not authorize

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charles w. bryant
Kansas City, US
Jan 08, 2010 2:57 pm EST

they are taking money out of my account without authorization

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9:18 am EDT
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Extenze unauthorized withdrawl from my account

I had previously placed an order with extenze and canceled my order because i was not satisfied with the product, i sent the material back and they gave me one return on my debit card. Now ddi video is charging unauthorized transactions to my account.

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10:32 am EDT
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Extenze take-moneywitout-artoriseation

i-joseph-green-never-made-no-arrangement-for-no-money-to-take-from-my-bank-account-i-saw-a-email-in-my-mailbox-saying-seven-days-trial-and-you-say-it-required-my-credit-card-number-for-the-trial-without-noticeing-me-u-guys-go-ahead-and-take-4300-95-cent-from-my-account-i-tell-my-bank-its-anorterize-so-they-already-filing-claims-on-my-behaf-i-receive-the-first-package-yesterday-the-12-ofseptember-i-never-receive-a-package-before-u-guys-say-it-will-cost-195-for-shipping-my-number-is-[protected]-please-call-me-to-quarry-this-i-am-sending-back-this-package-if-i-dont-anderstand-the-cost, a2728

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3:13 pm EDT
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Extenze bluff

I used the extenze for 8 months. After 2 months I called them and told them that I can't see any changes and minimum effects of what the extenze suppose to do. They told me you need to take it after food and keep massaging it... Use it to lose it... Anyway I used it for additional few months. I noticed that I had to pee many tiems a day after using the extenze, alomst 10 times a day and maybe more.
I stopped taking the last shipment and called and canceled it. Customer services comes online and ask me why I want' to cancel it, and I told her why. Then she says you know you should had called us earlier and we could have shipped you the maximum strenght instead... Then I got angry with her and I told her read the package which says new and maximum strenght on it.
I am not sure maybe it works on some people but what I could find out later was that, there is no way the piles could work, it just in your mind... And it's better to use viagra in case you have that issues otherwise don't buy the bluff from these guys.

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Update by Extenzeuser
Aug 23, 2010 4:37 pm EDT

Thanks for sharing it. I was thinking to order it...

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11:35 pm EDT
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Extenze free supply

I ordered a free supply, and I gave my credit card number.I saw the side effects, and they said may have hair loss, and acne, and other side effects the same as using steroids.They also sent porn tapes. They sent like five packs of pills for a week. I never used them. I thought that would be it. Just the free trial. I later noticed on my banking statements charges for 43.00 77.00, 63.00.These people lied to me and tried to steal money from me.I know that I asked only for the free trial. They just want your account number. I changed my credit card number.I will make sure they don't get anyone else.They are like the devil.I'll pray for them thou, no hard feelings.

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10:09 am EDT
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Extenze use credit card without authorization

I order a sample for free But I had to pay .97 for shipping, I put in my credit card number, I call them to cancel another shipment that they were going to send and they said that they will cancel the order instead they charge my debit card, I didnt have any funds in the bank so now I'm I owe the bank 67.00 that includes a no funds fee. I'm on disability so thats kind of hard for me.

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3:50 pm EDT
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Extenze scam and fraud extenze

Do not order the trial of extenze! You will get ripped off! Ordered the trial for 7 days. Trial was $0.97. Recieved package on 21st of january. Sent email to the [protected]@biotab address on the 23rd saying not to charge me for anything else. On 2-5-2010 was charged $50.90 for a month supply. Called and asked why I was sent this after I had told them I didn't want it and they said to send it back and will be refunded. Sent package back on [protected] unopened. They said they recieved it on [protected]. Was then told I would be credited back on my account in 3-5 days. It is now [protected] and I still have not received nuttin'! Called today and was told it was credited on 3-2-2010 and may not show on my account for 30 days! 30 days to get your money back when they took your money off before your 7 day trial is even gone! Then they tried to charge me for another supply! Luckily I had changed credit cards or they would have more of my money in limbo! Don't get the trial! The $0.97 will be a lot more by the time they are thru!

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Extenze my bank account was wiped out...

I singed up for this product and got all of funds withdraw from my account, . Now I do not know what kind of company you are runnig but someone need to know that this not the way to do business .. Why would you mislead people to believe you are the real deal when it is clear That you are not .. This is not the way to do business.. I will contact the proprer people about this matter..

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Extenze charges

This company sends out email offering a (7day) free trial of sexual men enhancement pills.
The trial is 7 days with a shipping cost of .97cent, although i canceled and got a conformation number 13 hours after placing my 97cents order I was charged $100.00. two different times with 24hours i was charged 50.00.
and was told by their manager that I have to pay for it because the order had been processed.
According to there only information these orders take 2-3 days to be processed.
This website should be removed and there fake company.
These people are ripping everyone off.

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Extenze fraud

this company is unbelievable! my 18 year old son got a fraudulant charge of $49.41 on his bank account.
after much searching, we finally were able to contact the company. the "first-time job" customer service rep
told my son that since it was all his account information, of course he HAD to be the person that ordered the
bulls*** product. as he was trying to explain to this young girl that this was actually fraud, SHE HUNG UP ON HIM! so then i call, and ask for a manager when the phone gets answered. i promptly get hung up on. now, as i have worked in the customer service industry for well over 15 years, this is a HUGE no-no. so i called back. the second person that answered the phone had more manners and a little more training, so i was able to actually
convey the situation and the seriousness of said situation. fortunately, the fraud department at my son's bank is handelling the situation.

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sephious
Twin Falls, US
Apr 30, 2010 3:12 pm EDT

We signed up for a "free" trial but when they started charging our acct. $1.49... $2.49... and such, shortly after would come the $49.99 fee. We called several times and told them to cancel it, they said to send back our product, and we did, but no refunds ever came... Every time we called they said that we needed our old cancellation number and that we never called in the first place. Our bank had to re-reimburse us and is doing an investigation. We even had to cancel our debit cards and get a replacement just to get them to stop! In short they SUCK! and are a fraudulent company!

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aaron perry
Selbyville, US
Feb 15, 2010 7:48 pm EST

was told that 1st shipment was free trial for only .97cents THATS IT! since then have continuously been charged from bank acct making overdraft fees well over what i make on a pay check.tried calling.do not want anymore sent to me at all.trying to send back unneccessary shipments that are not open but sure there will be no answer or an excuse .THIS IS A SCAM.I think you should be able to call if you want to reorder on the phone, not take out money before shipment.Guess I need to reopen different checking acct and charge THIS COMPANY!

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michael chaisson
Morgan City, US
Jun 03, 2010 9:14 am EDT
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i have cancelled this subsription 3 times and this company keeps sending me the product and charging my bank account...i have contacted my bank and i am proceeding to press charges against this company for violating my rights.

this is the worst company i have every dealt with...all citizens should be made aware of this outrageous scam

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bajag
Scottsdale, US
May 15, 2010 9:34 am EDT
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I have contacted this company multiple times and have told them I do not want their product and they keep billing me. They do not care about anything but getting money(stealing it)

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melanie pompey
Lockport, US
Aug 17, 2010 6:04 am EDT

Please if anyone has any idea how to stop this company from chargeing my account short of closeing it please let me kow.I have never order anything from them yet they somehow got my card number.I use my card for direct deposit so i need the account to be open but i cant let tem just steal my money.Please anyone can help let me know my email is fattie6@yahoo.com.I am going to call my card company today to see what i can do to stop them from chargeing it again.

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aaron perry
Selbyville, US
Feb 15, 2010 7:54 pm EST

i also think any overdraft charges from anyones acct should be reimbursed by this company WHAT DO YOU THINK?

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Extenze - lifetime subscription

I got curious by all the extenze advertisement, so I searched the web and saw their 2-weeks free sampler of Extenze which we the consumer will only have to pay shipping cost less than $10. Beware if you click yes on any of their terms and agreement. What I paid for was only the shipping. However, later on one-month supply of Extenze pills started coming...

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Extenze bad customer sevice and a scam

I wanted to participate in the offer i got in an email for a 7 day trial.
i never received a trial, but the company charged me over 53.00 dollars.
I am a women first off all i dont need extenze of any sort. they said they already mailed my order so im beeing charged no matter what and if im unsatisfyed i can return it.
Am i to sit and trust that theyll keep their word, just like they so called kept their word with the free trial.
The customer service reps where numb and they would not make the consumer happy.
Im sure this Company is a scam.

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BDMENDE
Mason, US
Apr 20, 2010 9:09 pm EDT
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I ordered Free 1 week supply of Extenze and it was to cost only the postage. I received the free sample of 5 tablets and my credit card was charged $1.46. One week later I received another package in the US Mail from BIO-EXTENZE containg a months supply. I opened package read instructions and called 800 number to cancel as directed. I then went to Post Office and mailed the package back as directed. Two days later a charge for $49.91 appeared as a withdrawal from my credit card. I called the number and was assured by the person I spoke to that the money would be reinstated to my account as soon as tny received the package back. I waited 10 days and called again and I was assured they had received the package and the money would be refunded. 3 days later I received anothwer packet from Bio-Enzime. I wrote on package RETURN TO SENDER - DID NOT ORDER and replaced it in the mail box. I again called the number and talked supposedly to a supervisor who stated that a mistake had been made and to send back merchandise - I advisded him that I already had and was assured that money was on way - 2 days later another charge for 49.01 was charged to my credit card, That was on 2/22/10 I called again and spoke to a person named IRMA who assured me money would be refunded in 10 days maximum, I still have not received refund. This is definately a fraud and need to know what to do next,
Frustrated
Billly Mendenall

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wasteoftime
N/A, US
Apr 28, 2010 4:42 am EDT

DO NOT BUY OR TRY THE TRIAL OF BIO EXTENZ. They will tell you they need your bank account information for the 99 cent shipping fee but, it's a damn lie. THEY USE YOUR ACCOUNT and charge you almost EVERY WEEK for their pills and their lame low budget crappy porn DVD that you did not ask for. We also had to do the same thing and get a new bank card shipped to our house. Call your local bank and they will direct to you the their main offices. Don't be lazy and let them just charge you because you can dispute these scamming pukes and get it stopped. We got a refund and now they gotta deal with my bank. I hope someone puts these ### in JAIL FOREVER!

They also sell your PHONE NUMBER to other companies.

hottrucker
hottrucker
Johnson City, US
Jan 06, 2010 1:53 pm EST

I'm confused...you say you're a woman who doesn't need any kind of extense, yet you ordered it.

So you're either too dumb to know what a product was before you ordered it, or you're such a cheap piece of crap, that you'll take a free offer on a product that you won't even use.

tell us, which is it?

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Extenze?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extenze Customer Service. Initial Extenze complaints should be directed to their team directly. You can find contact details for Extenze above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Extenze. Discuss the issues you have had with Extenze and work with their customer service team to find a resolution.