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3.8 41 Reviews

Privacy Matters 1-2-3 Complaints Summary

29 Resolved
12 Unresolved
Our verdict: You can expect a very good level of service from Privacy Matters 1-2-3. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Privacy Matters 1-2-3 reviews & complaints 41

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Privacy Matters 1-2-3 Privacy Matters123 “Membership”

I read a letter dated 5/7/2021, from this company today, stating "if you take no action, your credit card will be charged $47.95 each month to automatically renew your membership." Neither my wife or I recall enrolling. When I called customer service, They claimed that my wife, Beverly Winslow, authorized payment for membership in 2008, online. They have my old email address, current address, and my Citibank account shows a debit this month, in this amount. My wife has not used the Internet in over 10 years, due to physical and mental limitations. We have no record of a membership, username or password. Company claims that we received this annual letter, stating automatic renewal. My wife handled correspondence in the past for us, and does not recall this letter. Since I read other complaints, online, about this company, related to unexpected enrollment through classmates.com, I asked about our circumstance. It was the same thing, claiming that my wife enrolled through the classmates website. I do not believe or accept this, since she has never enrolled in a subscription service online. I wonder if she tried a free search to find a classmate, and got scammed. I'm furious to learn that we have paid > $7000, since 2008, due to my lack of oversight, of payments, and this company's unethical practices. These appear to include indirect enrollment through a different website, and unconfirmed assent for annual renewal, with automatic payment. Others have experienced the same thing, I'm reading. I have no way to access their website, with no login or password. I cannot update my current email, for any communication with them. My email: [protected]@swmc.org. I spoke to a service manager, who offered to cancel our membership, and offered a six-month refund, but no more.

Desired outcome: Refund of my monthly membership payments, since 2008

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Privacy Matters 1-2-3 Credit score checking.

I never bought a membership to this site. I got a renewal notice from privacymatters123 02/11/2020. I called 1-888-239-0316 to find out what this was. The guy I got on the phone told me it was a credit checking service and that I had had this service since march 2009 through classmates site. I havent ever been interested a credit score and would not have bought this membership. I did not know my membership id#. So he gave it to me.[protected]. I dont know how they got access to my bank account, butt I want all of my money back and I think this should be illegal.

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Privacy Matters 1-2-3 Unauthorized charges on my credit card

Boy, did I ever get ripped off, too! Am not gonna let this one go. I have never heard of Privacy Matters and do not check my credit scores online. For ten months they have been deducting 29.95 from my debit VISA. I reported them to my local police department and my bank. Even my bank hasn't gotten back to me. Also, Budget Savers did the same thing. I've never heard of these people and never ever signed up for their services. No authorization whatsoever was given to take money out of my account! They are both scams and something should be done for all of us who have been duped by them! I'm sooo mad!

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Biggirl1948
, US
Mar 16, 2012 9:56 am EDT

I also have been having a debit amount of 29.95 taking out of my bank account without my knowledge, just start noticing this and company who ever there are "CHKCARD MVP PRIVACY MATTERS" who are these people and I would like to to get my money back, this has going for quite a few months as I can see. Is there any help in getting them to stop taking out of my account and can I every get reimbursed my money.
Gloria H
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jesse L. smith
Goldsboro, US
Jan 08, 2012 7:41 pm EST
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I applied for a membership with classmates .com just to fine a classmate for free ten days.They been take out on my credit card for 3yr.in the amount of 23.95
without my knowledge and approved or authorization..
I would like to get all my reimbursement back if possible. Because they did this without my approved.

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Privacy Matters 1-2-3 unauthorized access to my credit card

My oversight but this company has been charging my credit card each month since January of 2010 at $16.95. After calling and having their operators confirmed that I've never signed up for any of their services, they would only issue a credit for one month. They refused to let me speak to or provide me with any names of management for me to contact. They told me they would submit my total refund request and I would hear back from them. Complete frauds, she was about to hang up when I asked how would them contact me since they didn't have any legitimate contact details.
Slippery slimy organization and I don't plan to stop complaining everywhere I can.

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Bloomsberriette
Austin, US
Jun 17, 2010 5:21 pm EDT

This is the THIRD time this company has charged me for a service I did NOT sign up for! I see there are a lot of other complaints. Another charge labelled MVQ*privacymatters123-[protected] showed up on May 24, 2010.

Why haven't they been shut down?

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taylovic
Monroe, US
Sep 12, 2009 9:16 pm EDT

I just had a payment taken out of my account for $19.95 and I have no idea who this company is otr what they do. This withdrawal from my account caused me to overdrawn with a charge of $34.00 from my bank. I want this total of $53.95 refunded to my account,

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privacymatters123
Clarksville, US
Aug 20, 2009 6:39 pm EDT

I paid my $1.00 for a privacy report from the three who carry the report. we received the I.D. no. but no instructions on how to sign in. no adress and no number. letter said you have questions or problem contact us! how?

MR Jacks

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John
, US
Jun 26, 2009 3:30 pm EDT

I was online trying to get my credit report as was advertised Never received credit report, but a few days later on my bank statement I was charged $l.00 and an additional $29.95. I have been unable to get resolved, and am now continuously charged every month for a service I didn't require or authorize.

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Dawn Chase
Milton, US
Jun 14, 2009 12:45 pm EDT

I never logged into this site, nor have I ever ordered anything from them! How they got my number is unknown to me! Something
needs to be done about this! They charged my account 79.80!

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Cindy
, US
May 22, 2009 11:54 am EDT

never signed up for this service and now they charged my bank accoutn $19.95 for services I never used. I have canceled the next day, let me see if it shows up next month

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cathy fazio
,
Aug 18, 2008 7:54 am EDT

i applied for free credit report for 1.00 i noticed they took 29.95 twice after that. i called them they gave it back, now i have two other charges of 29.95 from two accts. i cant get another phone number to call them back. thank you cathy fazio [protected]

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LINDA MARTIN
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May 29, 2008 4:18 am EDT

Paid money for a 7 day trial twice to get my free credit score and never gt it at all and even call the customer service line and Danille gave me another number to call [protected] and the couldn't help me either. This was a joke of a site for suppose to be free.

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Sandra Frohner
,
Apr 09, 2008 12:11 pm EDT

PrivacyMatters123 took $19.95 out of my account they also had Creditdiagnosis who I never even heard of withdraw another $29.95. Both of these withdrawals have put my account seriously over drawn.

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terry austin
Stockton, US
Oct 31, 2009 6:21 pm EDT

can, t log on to website i want to cancel creditreport website now!

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Privacy Matters 1-2-3 Tried to STEAL MY MONEY!

They charged my card 29.95. Which in turn put me on overdraft and there were additional charges through my bank. I had to cancel my card and get a refund. Then they provided the bank with "proof" that I ordered their service. These people will truly go to extreme lengths! When my bank looked into the claim they had not provided any shipping info or proof of email. It said I had called in to place the order! This company is a crock of bull. Stay on your bank and inform them they are fraud. They will submit a claim back to the bank saying you ordered it. LYERS! You bank may in turn give them the money and take it back from you. Luckily this is what my bank did...but when I called them back they agreed when looking further into it this company is malicious and a fraud!

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Privacy Matters 1-2-3 monthly billing

They have been charging me 19.95 a month since January and won't credit me the charges. I finaly got it cancled. Said it was thru a survey on classmates.com which I no longer go on because they are getting sued for just this kind of thing. I want my money back from these people as I have NEVER heard of privacymatters123 nor did I EVER sign up and give them my card information. From the other complaints I am seeing we need a class action lawsuit to retreve our money.

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Privacy Matters 1-2-3 - fraudulent charges

Not only did this "company" charge my account for $23.95, but they did it TWICE on the same day as another branch of the company!! ...MVQ PMIdentity...and apparently they've been stealing money from me for some time now. THIS is what happens when you do not review your monthly statements. You can be sure I'll be "eagle eyes" from now on. If you call the...

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Privacy Matters 1-2-3 - unknown membership

MVQ Privacy Matters 123 no longer refunds unknown membership fees. They have been taking money ($23.95) from me since 02/8/10... Stupid me just caught on. Still.. they will only cancel the membership, not refund.

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Privacy Matters 1-2-3 Fraud and unauthorized charges

My mom bought a fitness program off the television called Flirty, Fit, and Fabulous that was only $18.9o with my credit card. We think that they are somehow affiliated with MVQ Privacy Matters because i then recieved a charge on my credit card of $29.95 as well as another $1.00 from MVQ*BestBnfts last month and this month. i did not sign up for anything regarding them. WORD OF ADVICE: becareful with what you buy or sign up for online, over the phone, and/or on t.v. Scams are happening.

you should contact your bank immediately, talk to them and see if you can get your money back, at least for the present month, the months past are of no help. after this is done, close the account due to fraud to prevent additional fradulent charges, and open a new one. stay wise.

help on what to do given by-- http://complaintwire.org/Complaint.aspx/NqDkBoRjXACFegjMCzUH7Q
thank you tj.

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Privacy Matters 1-2-3 Fraudulent Charge

I was just looking over my bank account information and noticed two charges for 29.95. I agreed to a ONE-TIME charge of $1.00 (for a credit report, for a job), which was also removed from my account, along with one charge for $2.00 and an additional $1.00.

All together, that makes for about $63.00 that I did not agree to.

I called my bank immediately and they explained that it may be faster to call the merchant and get a refund that way, so I did. Mia, the all-too-familiar-with-this-issue customer service rep, was rude, and argued with me. At first I asked who they were, because I had never heard of the company. She explained that they are a identity theft protection company. Holding back the, "Oh, so you protect identities, but steal from people?!" comment, I said, "I did not authorize this charge, " to which she replied, "Either you or someone in your household did." I said, "Interesting. Well, pass me to who I need to talk to because I am NOT paying for this, as I didn't agree to it." She immediately responded with, "Okay, the refund will be applied to your bank account and should post within the next three to five business days." I asked for a confirmation number, which she gave me. I know that Bank of America will investigate the charge and act accordingly if need be, but I don't feel that I should have to wait two months to be refunded money that I never agreed to spend. This is absolutely ridiculous.

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gary kelley
Saint Petersburg, US
Dec 19, 2012 7:56 am EST

This company has been charging my account for over 2 years but under my mother's name(Mary Kelley). I never gave anyone permission to charge my account. I also have Power of Attorney for my mother and she signs nothing.
I called and ask for a full refund and was told it wasn't possible but they would refund the current month only.
They said they would forward my request to higher mangment for review. I am waiting on an e-mail stating the answer to my request.
gary kelley...senaca54@hotmail.com
[protected]

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Floria R. McMullen
,
May 07, 2008 8:05 am EDT

Charges to credit card was not approved by holder. I have cancel this privacy matters. Multiple charges were placed on my credit card on the same day.

E-mail was sent to Gwen Bruce.

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tav
,
Sep 13, 2008 5:50 am EDT

I believe these two companies are in one and they charged my credit card $1.00 three times and then charged $29.95 and $19.95 one time each. I am having a hard time getting credit back for these charges.

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jeneebaby88
sayville, US
Jan 24, 2011 8:12 am EST

on 1/18/11 $19.95 was taken out of my teachers fed account. I never even heard of this company and haven't even used my card. SO i would like the money put back in immediatley!

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troy p
, US
Jan 11, 2011 2:27 pm EST
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i am pissed off at whoever is taking money off my card your taking food off my tablei am changing my carddont try to conntact me again

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Karl Wynn
SilverSpring, US
Oct 12, 2010 10:57 pm EDT

Your company took a total of $19.95 from my account with out autharization and I would like for it to be returned to my account please.Iv'e had my card cancelled and there will be a follow up on this matter The name is Karl Wynn, bank is Sun Trust, money was taken on 10/12/10 from [protected] state of CT. please return. Thank You

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Karl Wynn
SilverSpring, US
Oct 12, 2010 10:42 pm EDT

Your company took a total of 19.95 out of my account on 10/12/10 from [protected] state Ct. which was not ahtarized by Karl Wynn from Sun Trust Bank and Mr. Wynn would appreciate your company returnning the 19.95 to his account

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Privacy Matters 1-2-3 UNAUTHORIZED CC CHARGE

Just reviewed my current Mastercard statement to find a charge of $19.95 from "PRIVACYM [protected]", which is completely fraudulent. After reading all of the various complaints online, I believe that my info was accessed through peoplefinder.com, though I NEVER signed up with this supposed credit protection/identity theft membership program. No actual human could be reached at their #, though I trust Citibank to reverse the charge and block any future unauthorized charges from PRIVACYM/Privacy Matters 1-2-3. Call your Bank/CC Co. asap should you be in the same situation!

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Privacy Matters 1-2-3 Fraudulent Bank Debits

January 25, 2010

Admin. Contact
Adaptive Marketing, LLC, a subsidiary of Vertrue, Inc.
9500 West Dodge Road, Suite 100
Omaha, NE [protected]

Re: Member#’s - [protected] & [protected]

To Whom It May Concern;

This is to inform you that sometime in late 2006 or early 2007 I requested an annual credit report online. The cost of this report was supposed to be a one time administrative cost of $1.00. However, that was not the case, because your company proceeded to charge my account monthly at a rate of $1.00 + 29.95. Additionally, the charges started increasing effective June 30, 2008, $1.00 + 32.92, and subsequently $1.00 + 32.95.

I contacted your organization, Privacy Matters, on August 22, 2008 at 11:30am and spoke with your representative, who identified herself as Sandra Valencia. I informed her that I had not authorized the charges that were occurring on my account monthly, and asked her to please process a cancellation and submit a request for an immediate refund of all monies, except the initial $1.00. She provided me with the following confirmation number, 26499.

I have an extremely busy schedule, so I was remiss in checking to ensure that the request had actually been processed. I have recently found out that not only was the request not processed, but I was never given a refund. What actually occurred is that your organization stopped the larger monthly debit to my account, but continued to take $1.00 a monthly from my account. I have only tracked my account back to June 26, 2007, because my earlier bank records are packed away, and I have not had a chance to search for them.

What is amazing to me is that your organization would do something so underhanded as to continue to charge my account after I asked you to stop. I have attached a copy of a spreadsheet created from my bank records. You will notice that some of your debits to my account caused NSF (non sufficient funds) charges.

This is to advise you that I have filed a fraud complaint against your organization with the Federal Trade Commission, reported the fraud to my bank (and an investigation is underway), canceled the account that your organization continued to debit, filed a report against your organization on /link removed/ Better Business Bureau, and Dunn & Bradstreet. These filings and postings will continue until this matter is settled, and I am given a full refund.

Based on my records from June 26, 2007 through January 11, 2010, your organization has taken $437.32 from my account. Additionally, during this same period, your organization caused my account to be charged $513.00 in overdraft charges. This totals to $950.32.

Now, let me make this perfectly clear. It is my intention to be the biggest pain in the ### that your organization has ever had the experience of dealing with unless I get every single dime of my money back. Since my schedule is no longer as hectic as it was previously, I have nothing but time to spend on making sure that I not only get every dime back, but to also make sure that you don’t do this to anyone else.

I have every intention of suing your ###-bucket organization if I am not given a full refund within the next 15 days from the date of this letter.

The two membership numbers indicated above are on the account record that you charged. I determined that these were membership numbers based on my original 2007 conversation with your representative Sandra Valencia.

Additionally, I noticed that every few months your organization changes the name of the company debiting my account, i.e., Privacy Matters, Your Savings, and Clubsave. I want all companies associated with your organization to cease and desist from making any further attempts at debiting any of my accounts, and as stated above I am demanding an immediate full refund, including my bank charges, totaling $950.32.

If by chance Adaptive Marketing’s representatives are going to contend that this organization is only an agent for Privacy Matters, Your Savings and Clubsave, then it would be in your best interest to contact whomever you deem necessary to rectify this matter in my favor as soon as possible.

By the way I do realize, through my personal investigation of this matter that your organization is owned by an umbrella organization by the name of Vertrue, Inc., and a class action suit has been filed against your organization for the very same thing that I am now accusing you.

Trust me this is not a thread, but a promise, being a pain in the ### to your organization is now my top priority until I get my money back.

Disgruntled & Highly Pissed-off,

Unwitting & Unwilling Customer

C: Dunn & Bradstreet
Federal Trade Commission
Chase Bank
Better Business Bureau, Nebraska
[redacted].com
Jerry Brown, Attorney General, California
John Bruning, Attorney General, Nebraska
Jerry Lewis, U.S. Congressman, 41st District, California
Hon. Diane Feinstein, U.S. Senator, California
Hon. Barbara Box, U.S. Senator, California

Attorneys representing consumers in class action suit against Adaptive Marketing / Vertrue, Inc.:

Jerome Noll, Esq. _ Meiselman, Denlea, Packman, Carton & Eberz, P.C.
William Federman, Esq. _ Federman & Sherwood

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mazdaman2009
, US
Feb 17, 2010 12:16 pm EST

Who ever wrote this has to be the biggest [censored]bag Ive ever heard of in my life. Youre a complete idiot!

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Privacy Matters 1-2-3 unauthorized charges

I was checking my online credit card charges for my credit card and noticed a charge which I had not authorized. I called the number listed besides the charge. I got a teleprompter asking for either the credit card number used, the account number, or my telephone number. I entered my telephone number in, and was told there was no record of an account with that phone number. There was a number also listed by the company name on the credit card charge, so I entered that in and it was the account number. I immediately got their customer service rep on the line, I told her I had never heard of them before, and that I wanted to be refunded and have whatever kind of account this was canceled. I was transferred to a "supervisor" who told me I had set this account up through my telephone company in November. I told her I certainly had not, and that I would be filing charges against them as this was fraud. This "supervisor" then started arguing that I had set up this account, at which time I had to tell her to quit arguing, that I knew what I had and had not done, and this was fraud and I would be contacting the credit card company and would pursue charges against them. At this point this "supervisor" hung up on me. When I contacted the credit card fraud devision, the rep looked back over the last 3 months and seen that I have been charged each month, and canceled my card number and will be investigating to have this prosecuted. I also took the further step to call my phone company who shows no record of a 3rd party biller to my account with them. So not only is this company fraudulent thieves, their liars as well. What's ironic in all of this is that apparently this company is suppose to "protect against identity theft" and their thieves themselves!

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Deb Hartman
,
Oct 18, 2008 11:11 am EDT

This company withdrew $19.95 from my debit account on 10/16/08 and called it a "membership fee." I never authorized anything or signed up for any kind of membership with this company. They claimed they would remove the charge within 2-3 business days. We'll see. They gave me a phony sounding "transaction" number and the "operator" told me her name was Akeesha. Beware...

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Gordon
, US
Mar 02, 2009 3:08 am EST

Charge credit card without authorization, rude and false promises when eventually get through to resolve issue on the phone. Can't believe that the US Government hasn't arrested the con artists yet, they have been operating Privacy Matters 123 and now FREETRIPLESCORE.COM for years, please someone take action.

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bigg
, US
Jul 26, 2009 1:24 pm EDT

Charged close to fifty dollars on my credit card...I don't know how they got my account number..

I cancelled, but now I have to try to get reimbursed.

Who is watching these companies?

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Extremely Ticked
Jacksonville, US
Dec 21, 2009 7:05 am EST

On November 18, 2009, I was charged $24.95 for a membership that I never signed up for nor authorized charges to be taken out of my account. When I called to request the $24.95 be refunded back and the unauthorized membership be cancelled which they did refund me back for the November charges. However, when I was reviewing my account online, I noticed another $24.95 charged was taken out of my account after I requested the unauthorized membership to be cancelled. I immediately called them back and was told I was not entitiled to a second refund of $24.95. I got upset and was immediately connected to a supervisor whom I told the situation indicating that I was charged another $24.95 after the cancellation. I was immediately given another credit back of $24.95 and was told there would be no future charges taken out of my account. I informed this supervisor if it happens, I would be contacting a lawyer.

This company needs to be investigated, heavily fined and shutdown for good taking money out of peoples' accounts without their authorization. If I owned a business and did something like this, I would immediately be investigated, heavily fined, have my license revoked and shutdown well as have a lawsuit filed against me.

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GGarcia
Long Beach, US
Jan 19, 2010 4:01 pm EST

Privacy Matters 123 have been debiting 19.95 from my account and I NEVER authorized these charges nor have I signed up for membership. I want to be reimbursed for any unauthorized charges and my membership canceled immediately or I WILL seek legal coucil. Privacy Matters 123 are nothing but SCAM artists.

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LJDJBD
East Newport, US
Jun 05, 2010 6:20 pm EDT

Visited their website, absolutely decided it was not what I wanted; used a form filler to fill in data but "backed out" before submitting; they captured the data anyway (including credite card number, etc.) and chanrged as though I has agreed to a monthly contract of 24.95. They are very slimey.

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plnfxr
Ashland, US
Nov 29, 2010 6:25 pm EST

I cancelled my membership back at the beginning of August 2010. Since then I have been charged the following:
Aug 26- $29.95, Sep 27- $29.95, Nov 1- $34.95, Nov 26- $34.95 plus an additional $29.95 in Aug. from one of their affiliates Privacy Matters Identity. I am requesting that these funds be refunded as I did not authorize them.

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DeannaV
Gastonia, US
Jul 06, 2011 5:37 pm EDT

100% Agree. We noticed these charges on our account last night and are now going through the bank to try and get our money back for the last 6 MONTHS! No idea who these people are or how they obtained our information. Absolutely hilarious that they claim to protect against identity theft. I guess their point is to show exactly how easy it can happen since that's what they do!

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W skinner
Overland Park, US
Jan 03, 2010 10:42 am EST

I was scammed by Privacy Matters through classmates.com $120.00. I called and they cancelled my account but would not return a dime. I will no longer use classmates.com. It's sad that there are people like this in this world.

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caney fork
cullowhee, US
Oct 28, 2009 12:11 pm EDT

I never signed up with these scam artists; but, somehow they accessed my credit card info and have been charging me monthly. I would probably not have noticed, but it caused my credit card to go over the limit. I'm filing a complaint with the Better Business Bureau in IL (bbb.org) and sending an e-mail to the Illionois Attorney General's office. If you have been scammed by these people, or if you have been a victim of theft by these people, please do the same - that's the only way to stop them.

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Privacy Matters 1-2-3 Fraud

I joined Classmates which was fine however I didnt agree to join PVM123 they accessed my bank account twice in the amount of 39.90. How is it that they can get away with it. Ive contacted my bank and my Attorney General. Shame on Classmates and PVM123

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clati89
Woodland, US
Jan 22, 2010 12:10 pm EST
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I totally agree with everyone that is wrongfully being charged by these crooks they started charging my account on a stolen credit card I called them right away back in Oct, now how they got my new account # who knows and are now charging me 19.63 a month I have called them for the pass 4 mos and each time given a cancellation # than again the next month on the 21st I am charge again 19.63 the company Privacy Matters 123 ### bucketd

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Privacy Matters 1-2-3 Unauthorized Visa Charge

I had recently signed up at classmates.com for 9.95 and then had a charge to my VISA of $19.95 from a company called MVQ Privacy Matters, we need to bombard the connecticut attorney generals office with complaints, theres too many complaints on this site about them not to. There is some info in other complaints that the main company is Vertrue out of CT., haven't done enough research into that yet...been to busy canceling my card and re-arranging finances.

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Privacy Matters 1-2-3 - Scam

Privacy matters fraudulently obtained my credit card and debited my card 11/30/2009 MVQ*PRIVACYM 11/27 claiming a purchase of $19.95. Upon calling Visa I was told by their dispute resolutions representative that Privacy Matters continuously gets consumer complaints for fraudulent unauthorized charges. Beware of Privacy Matters as they are an unethical and...

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Privacy Matters 1-2-3 Unauthorized Billing To My Account

My boyfreind signed up with classmates.com two weeks ago and then yesterday a charged of $19.95 was posted to our account from Privacy Matters 123. Well, I immediately had him call our financial institution to have his credit/debit card cancelled. We did this because when you call privacy matters they ask for an authorization number, telephone number, or credit card number. First off, why would I have an authroization number if I didnt sign up with this fraudlent customer. Secondly, I told him don't even punch in your credit card number as more charges may be added to our account. So, our bank had us file a dispute form to investigate the incident (I hope this peice of ### company gets sued) and to try and get our money back (wish us luck).

I've also seen many complaints posted on this site about Classmates too. RIP OFF ARTISTS! We are also going to complain to the better business bureua and to the attorney general.

MY ADVICE... DONT sign up for these websites as they have 3rd party vendors who take your accounts and sign you up without your permission and take all your money. Be eyeful as to check your account every day twice a day. Use this complaint board as a research engine before you give out your credit card number. I knew this from the past but didnt think such a well know website as classmates would be so decieving. I for one will always use this board as a resource before giving out my personal and credit card information.

Thanks for listening.

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swtkims
Buffalo, US
Apr 07, 2010 7:04 pm EDT

Classmates.com also shared my credit card info with PRIVACY MATTERS 123

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Privacy Matters 1-2-3 Unapproved Charges to Credit Card

Tried to get "free credit report" instead was billed not just the $1, but was signed up to a membership to the tune of $29.95 a month. In one day I was charged charged two times $1, then was charged $2 for something called twenty four protection and was also charged two times $29.95 "monthly fee" ! Called to cancel and was told I could only be refunded for present month, not past month. I agreed because what else could I do? Then was billed again this month $2 again for that twenty four whatever, and $29.95 for this membership I never asked for. Called to ask why I was being billed and was told I could be refunded this month and my account would be cancelled. This is a scam! I never received a report, and all I got was a headache! Did I mention they also caused us to overdraft and we were charged by the bank for these two initial charges of $29.95? DO NOT ASK FOR FREE anything, it is never free!

Nyn Vasquez

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pea soup
Sellersburg, US
Oct 03, 2012 8:03 am EDT

who gives them the right to take your hard earned money not me.i think they should be in some deep ### for even being able to take with out asking, they have been hitting my wifes account for 4 months now and we just saw a 79.95 withdrawl from her account and that was all the moneys we had to live on for the week.
the ### has got to stop
a very pissed consumer for sellersburg, in

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David M Landrie
Tacoma, US
Jun 11, 2011 8:34 pm EDT

Deceitful and running a con game ! I was charged $19.95 twice via privacymtters and identityhawk with out any prior authorized approval. Will make formal camplaint via this states attorney general office suugest doing the same.

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maybe my money should be outsoured!!
, US
Apr 13, 2011 12:04 am EDT

My husband did the freecreditreport.com and involuntarily enrolled in MVQ Best Benefits and privacy matter and have recently discovered the charges, because he doesn't check his statements. We looked into it and have been charged these re-occurring charges for 8 months, this is so ridiculous. We called them and they told us that he enrolled himself by using his birthdate and some other foolishness. Then she continued to tell us that they could refund us, but only for the last payment they took out. I asked her about reimbursement for the other months, this chick told me that even though we had no idea about the service and never received a welcome notice, access to whatever services they were suppose to be providing or any calls from them that it was our responsibility to check our statements every month because their phone number is located beside the charges if we needed to reach them. Okay yes we need to check our statements more thoroughly and more often. But on the other hand if a person "actually", "knowingly" enrolls in something that offers a benefit to them and they receive absolutely nothing they would have called immediately to demand information, a refund or something. Who would pay faithfully, every month for medication they have no access to. I'm so irritated, because everything seems to be in place to protect, help and bailout businesses but there's nothing in place to protect individuals. Our bank told us that by law they could only credit us back 3months. Another company has been charging us since last April, he was in Iraq until the end of May, surprisingly they said they have no record of him, but yet and still they charged his account every month, no reimbursement aside from the 3 months, so we have to swallow the other 9 months. The average person would be arrested for this crap but businesses seem to be protected. Very annoyed consumer!

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Jo Artist
Coeburn, US
Mar 22, 2011 6:48 pm EDT

Apparently this place is a RIP-OFF as well as FREE CREDIT REPORT.COM I cancelled my Free Credit Report. com with out realizing that they had put me in MVQ PRIVACY MATTERS until I looked at my debit/checking account and discovered the charges. They say they CANNOT REFUND but they will cancel my account and not charge me further.
HOW DO ALL THESE FRAUDULENT COMPANIES GET BY WITH THIS...I WILL BE LOOKING FURTHER INTO THIS MATTER.
SOMETHING'S GOTTA GIVE!

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martharoberson
Stockbridge, US
Mar 05, 2011 12:31 pm EST

it ashame that we are used by people that used their system too take money from us. we are having a hard time as it is too make it. scams is not right.. when you cancel you still get hit. the question is WHY? never in my life i have seen so much crooks that walk this earth, and company that ease honesty people into there webb. i need my MONEY back on my card. MVQ needs too be ashame of yourself and your associates for the dealing that you do too consumers. it sad that you are not real with yourself and it sad that you as a company hurt the people that may trust you... RIP...OFF... CONSUMERS

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martharoberson
Stockbridge, US
Mar 05, 2011 12:17 pm EST

i was charged 63.00 to my card in wish i didn't agree too also. i call and cancel my plan with them also. why take people hard earn money without there agreement after they cancel with you. i want my money back o my card . i will get a legal attachment on you if this is not clear up . PLEASE DROP THIS AND RETURN MY FUNDS TOO ME.

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DONNA RADCLIFFE
9840 PENDLETON PIKE, US
Nov 09, 2010 1:40 pm EST

I was charged 2 monthly payments of $19.95 for a service I specifically told the young man on the phone I was not interested and did NOT want this service. I want this taken off my credit card and I want the charges returned to my account. I have alresdy contacted my credit card representative and she asked that I give this company a chance to redeem itself. DONNA RDCLIFFE INDIANAPOLIS, IN

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David Barber
Sevierville, US
Oct 28, 2010 1:42 am EDT

Each month I am billed for two (2) billings of $39.95 and two (2) for $ one (1) each, but have never applied for this service. I want it dropped.

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Stacy A Peacock
Marianna, US
Aug 19, 2010 3:51 am EDT

Was charged $29.95 fee for service that was not auyhorized, not to mention two $1 charges. Attempted to call and cancel but had no way to conact company. Call to State of Floida Atouney Genetal is in order. Huge scam opperation...do not get involved with MVQ Privbacy Matters Identity!

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JenSS12345
Kansas City, US
Jul 06, 2010 11:11 am EDT
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I was just looking over my bank account information and noticed two charges for 29.95. I agreed to a ONE-TIME charge of $1.00, which was also removed from my account, along with one charge for $2.00 and an additional $1.00.

All together, that makes for about $63.00 that I did not agree to.

I called my bank immediately and they explained that it may be faster to call the merchant and get a refund that way, so I did. Mia, the all-too-familiar-with-this-issue customer service rep, was rude, and argued with me. I said, "I did not authorize this charge, " to which she replied, "Either you or someone in your household did." I said, "Interesting. Well, pass me to who I need to talk to because I am NOT paying for this, as I didn't agree to it." She immediately responded with, "Okay, the refund will be applied to your bank account and should post within the next three to five business days." I asked for a confirmation number, which she gave me. I know that Bank of America will investigate the charge and act accordingly, but I don't feel that I should have to wait two months to be refunded money that I never agreed to spend. This is absolutely ridiculous.

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Privacy Matters 1-2-3 fraud

On 9/10/09 I tried to get a free credit score from experian... I wanted to get my free credit report and learn my credit score at the same time because I needed to pay off some old bills and wanted to look for a new apartment - I wanted to make sure nothing crazy popped up.

Well... instead I was duped into paying $1.00 as a service charge which WOULD BE REFUNDED in order to get my FREE credit score.

Since then they DID charge me the $1.00 - TWICE! In addition, I have been charged $29.95 several times for unauthorized charges!

It is annoying that by trying to do the right thing in checking on my credit, I have fraudulently been duped into giving away my credit info!

This is scary, especially since there is obviously NO DIRECT LINE to talking to a human.

Ugh!

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Privacy Matters 1-2-3 they charged me and I didn't authorize it

I'm tired of people trying to taker advantage of me...stop charging me for somethign I didn't ask for - i don't even know exactly what this service is you think you are providing...but I don't want any -- and send me the money back that you took...19.95 - you can figure it out - you figured out how to take it!

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faggot
faggotsville, AU
Nov 14, 2009 3:42 pm EST

lol wut

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