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Etisalat UAE / cancellation of my postpaid mobile

1 United Arab Emirates

Dear Sir/Madam, I have picked up Etisalat service with 16 GB I Phone with billing contract for 12 month for rental 314 AED after complication of my contract on Dec I requested for the cancellation of my line my request no [protected] on 31st Dec 2015. Same time its deactivated my line and as per the representative my line is permanently cancelled. While checking I found that my line outgoing is blocked but my incoming line is active while checking with 101 they inform me that it will takes 7 days for the same as my bill is not generated once I paid it will be cancelled permanently. While I found still active I complained again my reference no is [protected] they confirm me that it will resolve by 48 hours, but still same and while checking with 101 they informed me its resolved and closed. After payment I called even they told me you have to wait till 7th Jan. On 6th I received a call from no [protected] as per conversation the lady she asked my why I want to cancel and I informed that while prepaid is so cheaper so why we will use Post paid so she confirm that she will migrate my number from post paid to prepaid I confirmed. Now while checking the same that I found my line activate still with same and every time calling 101 I got different answer from each persons. So I am just afraid that how I can cancel my line I am afraid also may be they play with me. Kindly please help me. Thanks & Best Regards Shaikh Asif Ikbal Alli

Jan 9, 2016

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