United Arab Emirates - 3838
I received a call- supposedly from etisalat-stating that I had won AED 500, 000 as part of the Etisalat Ramadan offer. For verification he provided me with a number asked me to match it with my SIM card number. Surprisingly the number matched and he asked me to provide my full name, fathers name, my nationality and location. He then asked to me any branch of dubai islamic branch with details of 3 SMS sent on my mobile and that I should immediately buy recharge cards worth AED 900 and take them to the dubai islamic bank for claiming the prize. I said it is not possible to do so now as I was far away in Jebel ali. He insisted that I do so or else the prize will be cancelled and hung up.
This is the story. I am unable to reach any Etisalat personnel directly hence I am writing to you for registering this complaint.
Etisalat is the most incompetent service provider i have ever encoutered. Those that are thinking of brinign...
I would like to file a complain against our internet service provider Etisalat's Al-Shamil Wireless. Etisalat have upgraded its service to fiber optics recently and sent technicians to restore the new service at our home in Sharjah. Since then, service was intermittened i lodged a complain on there help line and they booked a technician for me. Next day technician visited but in his presence router should no issues so he left saying that if u face problem again report on our helpline. After half an hour i started facing the same problem again and called the help line i got to know that the technician who visited us closed the complain by putting remarks "Physical damage to router by the customer" I was shocked to hear that as the router is in perfect condition and shape, i told customer representative but he said that we can't help u in this because our technician has put such a remark and if we book a techician again for you, you will be charged 100 AED. I was like huh!!! He then suggested me to take tha router to the nearest Etisalat Office and they will see if there is any physical damage they will replace it as it is under warranty. My Husband took it to the office where the guy available told him that i don't handle this inventory knows this better and gave another complain number and asked to call on there helpline by giving the reference of the new complain number and available representative told me that its not our responsibility you damaged you purchase new one. What the hell is this!! It's been a week and they are just mis guiding us. All the representative give new suggestion. Do they know how to tackle such kind of a problem?
Any concerned person read this complaint please help me. What should i do now?
I subscribed to Etisalat Iphone 3G service using my existing number. They had 1 prepaid and 4 postpaid plans. I picked postpaid plan number 4, which includes 500 minutes talk time, 300 smses and 2GB of 3G internet usage for 500 AED/month. When my first bill arrived, I was shocked that I had to pay 1700 AED/month. I tried calling the 101 call centre at least 20 times (and if I am lucky enough, I'll get connected in 20 minutes!!! but that's a totally different subject!!!) only to be told that I have to go to the main branch to check on my bill!!! They can't fax or email it. I have to go there!!! Now that's world class service.
I went to Etisalat main branch and boy it was a nightmare!!! I picked up a queue number with 100 people ahead of me and after hours of waiting, I finally arrived at the billing rep. He was a friendly guy, and he dag into my bill to find out that I was still being charged for the normal data usage (not from the included 2GB data with the plan). Just because some dumb sales rep did not deactivate it! Well, now that the problem is known, let's solve it. But nooooo. I have to suffer. The guy told me to come the next day to check with customer service because he can't solve the billing problem. And so I did, again 50 people ahead of me. Total agony and waiting for 2 hours!!! I finally arrived to the customer service personnel. He confirmed what I was told the earlier day, but he can't help!!! I had to fill an account enquiry form and submit it. The form has to reference number or anything. I asked him, when should I call, he said, don't call because we won't pick up the phone!!! I admired his honesty though. He recommended that I visit them again in 7-10 days and go through all the agony again in order to check on the status because they will just ignore it otherwise!!! Again, I admired his honesty. I asked him, why can't the call centre help. He simply replied, because they are not competent and if they were to do what they are supposed to do, we won't see all the crowd in the main building! Quite intuitively, I recommended that he should inform his management. He said, they know and they don't do anything about it. Monopoly at its extreme!
The 10 days didn't past, but I thought I'd call the 101 call centre and try my luck. I was kept on hold for 20 minutes ONLY (lucky me!!!), then a guy answered me from the iphone service staff. I told him about the problem, and he told me to call 101 again and call billing department. I replied that I didn't want to wait for another 20 minutes. He said that he'll put me through, but hung up the line. I contacted 101 and chose billing, but I was put through this automated answering machine. Billing can't be done on the phone!!! I just hate Etisalat. Avoid it at any cost. The only alternative is Du, however, it is bad as well. But at least make Etisalat lose market share!!! Can't wait for a third operator to free us of both companies!!!
I am subscriber of wireless connection service of etisalat applied for a transfer of service to the next building on 29th of june 09, when i have applied in khaleej etisalat centre the representative of etisalat informed me that the transfer process will take onl 2 days, after doing followups on almost every day we have managed to escalate the case to the technical department, today on 15th of july we have a etisalat technician visited our apartment and informed me that the earlier connection was fiber optic and the existing building has copper port so it needs to change from the back end to copper, i am really disappointed and helpless when he informed me that i need to again wait for unending days to get it connected, with all due respect to etisalat as the only internet service provider in our location, we are really very disappointed with the services of etitsalt, my entire business in dependent on internet and i do not have a access since past almost 25 days, it was entirely a mistake of etisalat back end guys as we have already informed them while applying for the transfer that the connection is on fiber and the next building doesn't have a fiber, it has a copper port. I still hope that my connection would start asap as etisalat would not disappoint me and help me to solve my problems. Kindly do the needful on priority. Regards / sanjeev birari
Your reference number: f5833
Etisalat has done it again...
I was / am unfortunate enough to subscribe to their much heralded Iphone 3G launch and promptly picked up one unit from their HO. From the start itself I had a bad feeling as it took the skilled customercare staff 2 weeks to get my Internet up and running. Well then I thought that this was an initial hiccup. But Woe on me ... Moe was about to happen . One fine day my phone just stopped ringing, no sound at all, but i wasnt fazed, I did the following steps,
Checked whether my mute was on - It wasnt
Tried changing the ringtone - No luck
Reset all settings from the device itself - No luck
Connected to Itunes (8 version) on my laptop and restored all settings - No Luck
Also checked whether my firm ware was upto date and it was.
All this took only a day and the next day morning full of optimism and faith I called 101 (Etisalat Online number) and got connected to a smooth talking gentleman.
He asked me to repeat all what I have done previously and after a lot of convincing (he did not like the fact that I have done all trouble shooting without consulting customercare) he said he would send a mail to Apple wizards who sit in a faraway country (NY I think it was) and they would make my phone ring again. He took my E-Mail id also.
Nothing happened for the next 2 days and i was having to use eye relaxants often since i had to keep a keen eye on the phone to know whether somebody was calling me.
Then I call 101 again and this time it was a smart lady - she asked me all the same questions that the smooth talking gentle man asked and asked me for a complaint reference number . When I told her that i did not have it she tsk tsked but assured me that she is going to log a new complaint in the system and my mobile number would be the reference for me and I thanked her contritely and asked her when can it be resolved. I was given a leadtime of 1 day and i got off the phone .
Nothing happened for the next 3 days and by this time I was slowly going to pieces and with my wives urging, switched to my old (and trusted) Nokia .
The next day I call again (its been almost 6 days now) and now get another voice again which again took me through all the usual song and dance stuff and promised me to resolve the issue in 24 hrs time .
Waited for the next 4 days and called them again yesterday and got a caring chap online and after the usual questions (Can recite it in my sleep) he actually asked me to get in touch with the supervisor and tentatively put forward the fact known to me for the last 11 days that the device speaker must be the culprit and etisalat would have to replace the unit. However the Superviser would be notified of this and he would call me asap.
Its been 24 hrs since that I am waiting and my phone is silent...
I have a request nay advice to Etisalat, Worldclass service is not claimed, it is earned...
I am User of Etisalat Al Shamil. Since 20 days my router is restarting itself automatically. I have informed to etisalat technical department as well as my aztech router customer care center. But still I am suffering from this problem. I dont know what to do to get the remedy.
i have extra charges an my visa card on january for 3600.48 fill on visa card nombert [protected] for etisalat-e- shop an betmax voipon eur i dont know me never by nhothing for thes shops please i want to know why an how charge an cell phono [protected]
Dear Sir, My name is Gopa Dutta. I use the mobile number [protected] which is in the name of my husband, Mr...
Dear Sir/Madam, I'd like to bring to your attention that I'm having the worst experience with your...
Last couple of days I am complaining through 101 but no rectification done so far. Please attend immediately to rectify the same
Dear Respected H.E. Mohammad Khalfan Al Qamzi,
(UAE Minister of Economy H.E. Mohammad Khalfan Al Qamzi,
Chief Executive Officer of Etisalat)
I am very sorry to inform YOU that I have decided to formally file a complaint against a certain “Khalid”, one of your employee/staff at the Mall of Emirates, working in Virgin shop – section Cellucom an Etisalat service handling section with regards to the severe and worst experience I have ever had in my 25 years in UAE.
To wit, that today (18th of October 2008), in the morning when I go to buy a BlackBerry Bold mobile from Emirates Mall – Virgin – Cellucom, then I ask the new BlackBerry Bold mobile he said to me we cannot give the mobile with out SUBSCRIPTION, immediately I said to him (Khalid-Etisalat technician) I already subscribed (for your refernce-[protected]) Unlimited Global connection, but again he said to me they need to presubscribed the connection, immediately I call Etisalat and our IT department the same they said to me no need any subscription because I have already subscripted blackberry service.
What concerns me is Khalid’s unwilling to give assistance to me as I requested. On the contrary, he rudely and arrogantly insisting my requested item that is New Blackberry Bold Mobile.
It means he don’t know how to deal with the customers and I said to him I need to talk with your Supervisor and am waiting there 20minutes after that the supervisor come and he talk with me rude words and unrelieved character with me at all.
Thanks & Regards
Bassam Al Nasouri
Labour Relations, Accommodations & HSE Manager
Middle East, Qatar
Office : [protected] / [protected]
Fax : [protected] / [protected]
Mob :[protected] / [protected]
I am a new subscriber of AL Shamil Network. I applied on 3rd Sept 20o8 and on 4th or 5th I got a call saying that the technician would be visiting me. The technician came on 6th and installed te modem and the network was available till Sunday the next day till 11 am after which it dissapeared.
They have a customer care no 101 which is of no use to the customers because they are unable to solve anything. Their system shows that the tecnician has been handed the modem and is not updated. They say my account is not activated.
Etisalat as someone had complained has a monoply and one has no choice but to wait.
from the 18 of may 2008 until now my internt is down this happend for me almost every month and yet i still pay them,
now this issue continued i dont know what to do plus they are the only internet provieder in the country, i called so many times and every time they say they will send some one to fix the problem, i pay 1oo$ us every month for 2mb ya i know its too much but its the only way i can get internet if there was another company this would not happend to me and to other customers .
This is Sahil A new User of Etisalat Pre paid Number [protected] I have been complaining from last 15 days that the SMS From My number is sent and the delivery says not sent and not received by the Person and the amount is deducted when I called Etisalat Voice Customer Care they gave me Complaint number and that’s set but the issue is not resolved till now. I have complaint 4 Times and the issue is not resolved till Date it’s been 16 Day Including Today. Its Been a worst Service I have ever got.
One Unhappy Customer,
Good Morning, I am very disappointed to write this email after trying my best to deal with you customer...