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Etihad Airways / worst customer service ever experienced

DFW, United States Review updated:

On dec 14th purchased a round trip from dfw-maa (dfw-fra-auh-maa) thru ethihad.com for a family emergency. dfw-fra was operated by american airlines (code share with ethihad). unfortunately, aa got delayed for 3 hours and they rebooked me on 15th british, since time is of essence, I booked on a different carrier to leave first flight out on 15th morning and called ethihad for a cancellation and refund. till today (dec 28th) I have not got the refund. first they want the ticket number issued by ba, it was provided, then they want a letter from american that the flight was delayed, which american said it is not their policy to provide them. called and talked to very customer service call centers and every time, supervisor will promise me that some one will call back but that did not happen so far. they do not follow any ethics and respect customers. talked to supervisors, managers but no one is accountable there. it is a nightmare to deal with this poorly structured airlines.

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Comments

  • Et
      3rd of Jan, 2015

    Hi Kishore,
    We are very sorry to hear about your latest experience on Etihad Airways, can you please email us [protected]@etihad.ae to look into this for you further. Thank you. *HE

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