[Resolved] Etihad Airwayslost baggage

Can someone please help.
I have flown twice this year with Etihad from SA to NZ. And both times my luggage did not arrive with me.
I arrived on 30 Nov and my baggage is still not found. I also struggle to get hold of someone on progress. The website just say tracing. Check later. We are 3 people who travelled together and none off our luggage arrived.
I also had a very bad check-in experience at OR Thambo. Check-in took more than two and a half hour. Did they not do something wrong. I really need some answers!
This is not the service I expected from Etihad and I am greatly dissapointed.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Dec 04, 2018

    Hello Monica, I'm sorry to hear your baggage is delayed. Did you get an update by now? Please write us via Facebook, Twitter or Instagram. There we can assist you quicker. *Isi

Dec 01, 2018

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