Etihad Airways / greed for money

United Arab Emirates Review updated:

Etihad Airways’ greed for money and casual attitude caused me lot of inconvenience and financial loss Hello I am working as a reporter at Hubli, in Karnataka, India. I had booked a ticket from Abu Dhabi to Bangalore through Etihad Airways on December 7, 2015 and my ticket was confirmed. But the Etihad Airways staff did not allow me to travel through the designated flight on December 7, 2015, at Abu Dhabi Airport, saying that the flight was full. I was forced by the Etihad Airways staff to travel to Muscat and from there to Bangalore. I reached my destiny almost eight hours late. This not caused me mental harassment, but also caused me huge financial loss as I failed to attend a pre-scheduled meeting because of the Etihad Airways’ mistake. I urged the Etihad Airways to give my journey delay compensation and compensate the financial loss I had incurred because of their poor service. Because, on December 8, 2015, I failed to attend the property deal meeting in Hubli, Karnataka, India, where I had given Rs 3.50 lakh as a token amount. But, in their (Etihad Staff) first reply they simply a written that Etihad does not ‘intentionally’ over book its flight and there was also slight chance that seat will not be available for a confirmed reservation tickets. Hence I am given 5, 000 Etihad Guest miles, which can be utilised on Etihad flights or reward Shops. According to media reports that Etihad Airways had sold confirmed tickets to Chennai (Tamil Nadu, India) passengers. As there was problem in Chennai Airport due to floods, many Chennai-bound passengers wanted to travel to Bangalore by paying high price on December 5 to 10. It also learnt that the Etihad Airways encashed the situation to make huge profit by selling the confirmed tickets to someone else at a VERY HIGH RATE. Meanwhile, I explained their inconvenience and poor service and greed for money and 'escaping from responsibility'. But, they have not taken any action so far. With regards Santoshkumar Hubli, Karnataka Ph:+[protected] Attached copies 1) My passport 2) Abu Dhabi to Bangalore confirmed air ticket 3) Abu Dhabi to Muscat re-routed air ticket 4) Muscat to Bangalore via HYD air ticket 5) Passenger Itinerary ticket and there written ‘provide meals’ 6) Transport voucher 7) Picture of stale food served at Abu Dhabi airport on your food voucher

Etihad Airways

Dec 21, 2015
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  • Ru
      Feb 21, 2016

    I agree, Etihad are a useless, greedy airline with very poor customer service. They directly contravene their refunds policy and make it the customer's problem when any cancellations happen. The customer service is extremely poor. It is better to use Emirates, they have a much more professional customer service department and get far fewer complaints.

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