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[Resolved] Etihad Airways / baggage missing

1 United Arab Emirates

Please spare some time to read this... I would like to share some of my worst experience of etihad airline services. On 18th july 2017 we arrived at kozhikode airport (Flight number ey254) after finishing the formality of arriving we went to take off our luggage but we couldn't get all our luggage as 1 bag was missing. We waited there for a long time in a hope that the bag will arrive, as there were no move we complained this to shibil (Reference number ccjey14383) as he was the one who take care of such missing complaints. He noted our details and assured us that they would give it back and asked us to wait for just 2 days... We waited for 2 days but there were no address so we called them but they didn't pickup the call or some time it was line busy... We managed to enquire in our on ways but it was of no use... Around 2 weeks ago they called and asked about the details of bag... So far there is no move regarding the missing... Half dozen mails were sent but no replay came back... We trust their services that is the reason we give our belonging but this was a horrible happening... We had many properties which were priceless, we not only lost our money but also the efforts... They said they will give compensation but they are not ready to give it on the basis of international rule and they are not ready for any compromise... We had belongings priced around 85000 indian money... As etihad is a well reputed airline we never expected this from their side... They are not conscious of our belonging and are careless... One thing I would like to say every one is that never trust this airline and if u find any of your belongings are lost then no use of going behind this as it of no use... We were a frequent traveller of etihad... Now we decided that we will never travel through etihad airline...
Please share maximum...!!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Aug 15, 2017

    Dear Shanibpi, we are sorry to hear about your experience. Did you receive a case number for us to follow up? *Ela

Aug 13, 2017

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