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Essentials Gold - Citibank / unauthorized charge

United States Review updated:
$179.95 was charged to my Citibank credit card as a purchase of Essentials Gold. I have no knowledge of this purchase. When I called the Essentials Gold phone number listed on my Citibank bill, the voice recording indicated Essentials Gold was a membership program. I had never heard of it nor had I ever signed up for it.

I called Citibank and insisted the charge be removed from my account. I told them that a search of the Internet indicated that this was a scam in which Citibank knowingly participated.
The operator (in India) agreed to remove the charge.

I am going to very carefully read each charge to my credit cards.


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  21st of Aug, 2011
Agree Disagree 0 Votes
We're also scammed by a charge of 19.99 per month on our cc bill. We called essential gold and they couldn't explain this, said we weren't on their list and didn't know why we were being charged. Canceling account now.

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Citibank Logo Citibank
Customer Service
Overall Satisfaction Rating

386 Reviews
Citi, 388 Greenwich Street
New York
United States - 10013
+1 800 285 3000
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