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Citibank Complaints 1058

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2:53 pm EDT
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Citibank terrible company

My complaint is against Citibank, or more specifically, their credit card division known as Citicards. Back in the Fall they came out with a promotional flyer for the Christmas season whereby you could sign up for a program and get 10% back up to $100 at purchases made at department, discount and apparel stores between certain dates.

The first hint of trouble was that their definition of what they consider to be one of those stores was at best vague. I needed to buy a new computer so I signed up for their program. I never was credited with my $100. Why? It had nothing to do with the item I bought but where I bought it from, Circuit City.

By definition that is considered electronics store and was not eligible for the discount. The bigger problem here was this. In that promotion flyer they listed three examples of how you could save. One was a cashmere scarf for $80, you save $8. Another was a snow blower for $130, you save $13. But the other was a HDTV for $790, you save $79. Now think about this! If you were going to buy an HDTV where would you most likely go to purchase one? That’s right, an electronics store such as Best Buy or Circuit City which doesn’t qualify for the discount!

At the very least this promotional flyer was deceptive. I have cut up my Citibank card and gone with CapitalOne, a much better interest rate as well. I will make sure this costs them more than if they just would have given me my $100. The problem is, they don’t care. Just do a search on this site under Citibank and watch how many complaints come up. That in itself speaks volumes about their customer service, far more than this letter ever will.

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8:37 pm EDT
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Citibank extortion by citibank

I've had a Citibank credit card for years. I've always made my payments on time and more than the minimum balance. I signed up for their autodraft program. I went onto my online banking this month to check on my balances and noticed no payment had been drafted? I then had to go back to their website and make a manual payment 8 days after the original draft date. I received my next scheduled bill with a $39 late fee and a raised interest rate to 29%! I called them to ask to remove the fee and they denied it 3 days later. I called a second time to get it removed and my interest rate returned to its original rate. I get the run around again and am told there is nothing that can be done? What kind of company ### on it's customers who try to do the right thing and fix an honest mistake? I'll never do any business with Citi again and will do everything in my power to get my employer to drop all business with CITI world wide. If you have been burned this way too I urge you to convince as many people as possible NOT to do business with them.

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BigJoe
US
Oct 20, 2009 5:19 pm EDT

I juat received a letter today that my 10.99% platinum card is going up to 29.99% also.Never late, always paid up or paid more than the minimum.

So thought I'd check out The Complaints Board, see what ya got on here.

Evidently they are doing it to everyone. Extortion is right.

I am closing my Citi card as well as my Chase card. They both can't stick it.

They can take my tax dollar for the bail out and give the crooks they have for CEO's bonuses and then turn around treat us like this.

Biting the hand that feeds them.I hope they both fold. Everyone needs to opt out and bankrupt the ###s. Next time there won't be a bailout.

They are scrambling to get this ### in effect before the new credit laws take effect. That is why the government is trying to push it through quicker.

There has to be something that can be done. Any other business would not be able to take part in such underhanded deeds and get by with them.

And when and if they ever start sending out those pre approved low interest rate cards again, I am sending it back and telling them where to go.

Many of people who defaulted have gotten forgiven. But the responsible consumer who pays their bills is being punished.

Here is another site I was reading earlier. http://www.consumeraffairs.com/finance/citibank.htm

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marme
Surprise, US
Jul 23, 2009 11:29 pm EDT

Well I have not been late, have made all the payments on time. I have been making minumum payments only. But I have had this card for over 8 years. We have lost of 60% of our income right now so minimum is all we can pay and as I said always on time. I got a notice yesterday that our 7.99% Interest rate is going to 29.99% almost Quadruple (23.99 + prime which comes out to 29, 99) This does seem like extortion. I would love to know who I could make a complain to. I think there should be an investigation.

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MNShiflet
Bloomington, US
Jul 09, 2009 4:52 pm EDT

The very same thing(s) have just happened to me! I did not receive a bill for June, and this past weekend (July 5, 2009) realized it while checking my calendar on which day each bill was due. I contacted them, but it was too late. My bill was due June 26 and it was July 5 now, and they had raised my interest rate to over 29% and a late fee of $39. I DID NOT RECEIVE A BILL! I believe they do this just to be able to tack on charges and raise fees. They are not willing to help me in any way, even though I have always paid my bills on time. Now the mere interest is what I normally would pay in making a payment. Can anyone help me?! I'm so upset I can hardly stand it!

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juan hernandez
Blasdell, US
Jul 09, 2009 11:38 am EDT

i have the same problem with my card. the rate went from 14 to 24 to 29 percent in 3 months. when i called to complain, they told me they had the right to increase my rates. they said they sent me letter informing me of the increase months earlier. never received any such letter. this week they call and say i can make a payment over the phone. i said will you change the rate back to 14% and decrease the amount of finance charges. they said no and tell me the rate went up because of purchases i made. then said i was 24$ short on the payment one month. never had a problem with this card when sears owned this account. i suggest that all citi card holders stop paying their cards and drive citi bank into bankruptcy. oh wait they will get bailout money anyway.

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SickofThem
US
Jul 04, 2009 8:46 am EDT

I agree. In the older better ways of doing business, companies would forgive someone if they were late once with a payment if they had a good record. Citi sends their statements out late so you have very little time to send payment back and the moment you are late even a day, they raise you. I am in the process of canceling my accounts with them.

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9:53 pm EDT
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Citibank autopay

I paid off my Citibank Mastercard ($360.20) and closed my account. Three weeks later, they debited my checking account $360.20. I called and they said I should of closed my autopay when I closed my account. They said they would credit my checking account. Three days later I had not received my credit and I called again. I was told that they always send checks out for refunds and do not credit checking accounts, and that my check was in the mail. Now, one week later, I am still waiting for a check and they tell me my refund is being processed.

Please do not use Citibank.

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swe123
kansas city, US
Jun 25, 2010 4:16 pm EDT

Their autopay system is all crap and static.
Even if I paid the whole balance a day before the due date, they again charged me for the earlier minimum due.
when I called them to find it out, they were arrogant and said its not their fault.
A bunch of foolish [censor], trying to cheat people.

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1:08 pm EDT
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Citibank subordinatin agreement

I am attempting to refinance my primary mortgage at an excellent rate, and part of the requirements is that I have to get my second mortgage with CitiMortgage to submit a subordination agreement to the primary refinancing lender.

CitiMortgage states a 75 day turnaround for a simple request - this is unheard of.

They complain of being flooded with requests - my suggestion is to get some temporary help with the taxpayer money they've STOLEN from us!

My refinancing puts CitiMortgage in a more secure position to receive its paymehts from me, but refuses to expedite subordination agreements in a timely and efficient manner.

My lock expires in a week, and there is no way it will be extended for 75 days.

Not only do I pay my mortgages on time, but I am paying for defaulted mortgages entered into by CitiMortgage.

They deserve to SINK - do you hear that Obama - SINK SINK SINK!

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tinainmaryland
North Potomac, US
Aug 11, 2009 10:28 am EDT

I am in the same boat. It took weeks just to find out exactly what was needed to submit the subordination request and submit payment. Multiple calls to India where they state they have not received my request, my account number is incorrect, etc. My mortgage company is at their wits end spending hours just to get this signed document. Now my rate is going to increase because they cannot keep extending it without charge to me. Citibank is incredibly unprofessional regarding this situation. Guess what - I am no longer banking with them and will use any other bank!

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7:59 pm EDT
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Citibank fraud email signatures

To Whom It May Concern

Made an enquiry a week ago wanting to find out if the following people are staff at the Citibank, Promenade Level, Cabot Place East, Canary Wharf, London E14 4QS. Have not had response to you so have inquired again.

Mrs Cynthia Baker, Citibank International Exchange, Suzzane James, Citibank Internation Remittance Department, Mr Cameron Foster, Citibank Head of Foreign Operations.

We have invested monies with a Citibank client in London. We feel that the emails we have been sent from these people are fraud.

We do not want to invest anymore monies until we have found out if it so.

As this is an urgent matter to us, we would appreciate your immediate response.

At this point we do not want to get police involved.

Thanking you.

Regards

Bruce and Barbara Dalgety

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12:19 pm EDT
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Citibank $6500 taken from my account without my authorization

I have been a customer of citibank since 2000 and have used their online banking payments and transfers since that time.
On december 6 2008, a final auto transfer payment of 3, 250 was completed and I cancelled all future transfers to that account.
On january 6, citibank in error and without my authorization, sent another automatic transfer for 3, 250 thus debiting my account.

After I complained they refused to put the money back in my account since they could not retrieve the funds from the receipient bank wachovia. They acknowledged to me they had no idea how this happened and assured me it could not happen again. Still, they did not credit me the 3, 250.

On february 6, citibank again sent a transfer of 3, 250 to wachovia and again debited my account and told me they did not know how this could happen.

This time they credited my account with the february amount of 3, 250 but still not my january debit. Based on this experience I immediately removed my funds.

They still have never returned my january funds, never explained what happened in writing, and now have placed me in collection for 3, 250 which I removed in february despite the fact they still owe me the 3, 250 they took from my account in january.

In summary, citibank has a responsibility to protect my money on deposit. Citibank had no right to automatically remove any money from my account on january 6 or february 6. Citibank needs to prove to me the account holder that I did not cancel the january and february transfers then I will gladly take responsibility.

I am 65 and collect social security. Can you imagine having your bank acount manipulated to the tune of $6, 000 by your bank without your knowledge?

I wonder how many others have used their online system which has no integrity remove money from their accounts.

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3:41 pm EDT
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Citibank checking plus limit

I have had a checking account with Citibank around 1999 and when I opened it my Checking Plus (overdraft) limit was $7000.
The other day I learned that they decreased my limit to $1800 due to the fact that I am behind on payments on a credit card because it is really hard to find a shift job since I am taking care of a disabled parent and the economy. Not only did they not send me a letter stating the decrease but they took $12.95 out of account every month for credit checks which I had no clue they were doing. Apparently they think this limit is for a credit card but it is an overdraft limit for my checking account. This company is being bailed out and they have the nerve to penalize me. They are a bank and are supposed to help me and not rip me off. The least they could have done was ask if they could charge me for the credit reports which has absolutely nothing to do with a checking account.

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Jennifer Slate
Merced, US
Mar 01, 2014 10:25 am EST

I also have a Citibank account and have been a customer for over 24 years, just last week I got my state income tax back and decided to pay a large payment to my checking plus account the very next day they lowered my balance by $300 which was exactly what I had paid which essentially was like stealing my money from me. They never notified me that they had any intention of lowering my balance and when I called to ask for an explanation at their 800 number the woman told me it was done at the local branch office because they found something in my credit that they didn't like so they decided to lower it. I asked her is that the way Citibank does business is to rip their own customers off by waiting for them to pay down their balance and trick them into thinking that they have a large available balance to use if needed only to turn around and lower their credit limit over and over again until there is no available balance left. She said I hope not but I can't guarantee it, I asked her if she was aware of how many complaints there were about this underhanded practice and she told me yes but she personally had no power to do anything about it. I said I found it ironic that Citibank got into financial trouble themselves a couple of times in the past couple of years and yet they asked their customers to stay loyal to them. Is this how they plan on recovering by ripping the very people off that they asked to be loyal to them? I don't trust them as far as I can throw them. The elephant in the room is that who hasn't taken a hit on their credit in the past six years with the loss of jobs, loss of homes and high cost of living? The fact that I have a banking account, a second mortgage and a checking plus account with them that I have never been late on should count for something. Apparently they aren't interested in how good your relationship is with them or how long you have been a customer. Their message to us is they can mess up their credit and it is business as usual but they are like sharks after the little guy always looking for ways to take away from them what they have worked for when they aren't looking. Shame on you CITIBANK !

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Citibank credit card abusive practices

Even though we have never been late on any payment and have a credit score of 736, Citi Bank charges 24% finance charge and maxed out our card by lowering the credit line by 50%. They refused to do anything. This is how they treat their customers that pay their bills.

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amrita
IN
May 24, 2009 9:19 am EDT

Hello,
Do not believe in such emails as it is false
I was struggling for miss calls and abuse SMS from online web services .I have register the case against criminal (it is online, NO FIR) to www.cybercrimepolice.com and problem has been solved in one day.
Apart from that you can register the case for fraud of Credit card, Debit card, Abuse email, Hacking, Miss calls etc. For any fraud you can register online easily .
It is advice to register a case online with www.cybercrimepolice.com as they are very efficient .
Thanks

Following message I have received on my email ____________________________________
Cyber Crime Police –Security Message from www.cybercrimepolice.com

Message From: http://www.cybercrimepolice.com/

Dear User,
We have taken your email Id from one of the open forum or chat session to caution you about cyber security.
As we have noticed that lot of Fake, Spam and Fraud Users visit the Forum website regularly and use the identity of someone and use your personal information for fraud.

What to do:
• Aware about the Cyber Crime Security from www.cybercrimepolice.com
• Do not provide any personal information, SSN No, PAN No., Bank Account Number to anyone online and do not leave any information where everyone can use your identity easily.
• Do not leave your phone number, credit card number, mobile number and do not send you credit card number via SMS or email.
• For complete details about cyber crime and mobile crime please visit www.cybercrimepolice.com .

If still you are facing any problem, or some one is troubled you with false, Miss calls, Abuse Calls, Abuse SMS, Porn Messages, False e-mails, Money making ideas, Unwanted calls etc. then Please against spammer, online from website http://www.cybercrimepolice.com/

For any other information or Register a Case Online, contact www.cybercrimepolice.com
Do not hesitate to contact us as we are available to help you .
It is advice to all about not to promote any cyber crime while browsing.

Please circulate this message to all your friends and promote awareness and help us to stop the cyber crime

Always for your online safety!
Thanks
Regards
www.cybercrimepolice.com
acp@cybercrimepolice.com

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Citibank equifax credit information services, inc.

having problem's, with credit history, that i have, no knoledge of...i'm receiving notices, of bad credit, and have 3 creitcards, and in groove, standard's.can you people, please, check and make sure.that!there's no file, mistake, or identity, problem's.i'm having, problem, receiving order's, which i've never had.due this matter.reference#:[protected]-[protected]

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Citibank unfair charges and harrassment

We purchased full-house carpet from a reputable, well-known carpet company in Auburn California last year. We purchased it on a 90 days same as cash basis. The deal was, if we paid the entire balance due by December 12, which was apx. $9, 100.00, there would be no interest charges. I guess the store charged it with a "Citibank retail" credit card. We paid our entire balance, by check, along with our final invoice, by mail on December 1 or 2nd--plenty of time to be received and processed by the due date of Dec. 12, 2008. Citibank has been calling and harrassing us almost daily, ever since, claiming that the majority of our bill was actually due on December 5 because the Store billed THEM with two separate invoices on two separate days. We only ever received ONE invoice with ONE due date of Dec. 12, which we paid in full and ON TIME. We have our cleared payment through our Bank of America checking account that was processed on December 15. It takes 3-7 days for a payment to come through on a checking account statement, so clearly our entire balance was received by Citibank sometime between December 8 through December 12, at the latest. Citibank retail collection department calls us several times every day asking for the payment of the interest, which now totals nearly $1, 000.00 with the fees they have added on! None of this makes sense--why would be pay our entire balance of over $9, 000 on time, on or before the due date, and still have Citibank expect that we would pay the interest charges because they either delayed processing our payment when they received it, or have engaged in some sort of scam, claiming our bill was due one week prior to the due date shown on our invoice, so they could then claim we owed them all the back interest. What can we do besides file claim with the State Attorney General's office and the Federal Trade Commission?

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Citibank don't pay citibank any bank draft - they never return

Citibank NA had a Non Resident Indian Bank Opening Offer in 2005 where they offered zero account balance accounts for Non Resident Indians. In November 2005, I applied for the account opening with a draft of £ 300 needed. They returned my documents as they needed more documents to confirm my residential address - even though I had a running HSBC account at the same address. They did not include my draft in the returned documents. On repeated calls I was told that they don't hold drafts from people whose application for opening account is rejected.On a concerted chase with HSBC, I finally found that the amount had already been withdrawn by Citibank.

I wrote to them in the first instance on 02/02/2006:

MY APPLICATION FORM HAS BEEN RETURNED WITHOUT THE ACCOMPANYING DRAFT.WOULD YOU RETURN THE SAME PLEASE AT THE EARLIEST OTHERWISE SEND ME A RESPONSE SAYING WHY IT CAN NOT BE RETURNED.I CANNOT EXPECT THIS KIND OF PATHETIC SERVICE FROM YOUR BANK.PLEASE RETURN THE ACCOMPANYING DRAFT ASAP.

THANKS

On 25 février 2006 12:43 I wrote:

Can you please provide me with the email of your departmental head, Does an organisation exist in this bank ?

Thanks

On 25 février 2006 I wrote:

IS THERE SOMEBODY LOOKING INTO THIS MATTER AND RETURNING BACK MY MONEY?

THANKS

This was follwed by multiple calls to them where they simply said they did not hold my draft and to check with the issuing bank.

I wrote back to them on 12 February 2007:

Citibank NRI Business
Citigroup Centre
25 Canada Square
Canary Wharf E14 5LB
United Kingdom

Dear Sir,

I have been made to run pillar and posts to open an account with you. My initial request to open the account in November 2005 was not allowed and the application form was returned without the bank draft.After many communications through your phone line and emails.I was not given a clue as to what really happened with my bank draft passing the ball back to me saying that my documents were returned with the draft of £300.

After a concerted chase with HSBC involving taking time off my work and travel on numerous occassions - I have come to trace that the draft was deposited with another bank on 18-11-2005 while I was being continually told that Citibank did not have possession of my money.

I would like you to kindly refund me with my draft amount with interest to my account number ********* at HSBC Bank along with adequate compensation for the distress caused due to your pathetic levels of account opening customer services.

I have been made to run pillar and posts to open an account with you. My initial request to open the account in November 2005 was not allowed and the application form was returned without the bank draft.After many communications through your phone line and emails.I was not given a clue as to what really happened with my bank draft passing the ball back to me saying that my documents were returned with the draft of £300.

After a concerted chase with HSBC involving taking time off my work and travel on numerous occassions - I have come to trace that the draft was deposited with another bank on 18-11-2005 while I was being continually told that Citibank did not have possession of my money.

I would like you to kindly refund me with my draft amount with interest to my account number ******** at HSBC Bank along with adequate compensation for the distress caused due to your pathetic levels of account opening customer services.

To which I got back the reply:

Dear Sharique,

How are you? Hope you are in good health.
We have been trying to get in touch with you. But the letters that we have sent you have returned back to us. We sent them to your L*** Road address since the same was mentioned on the envelope sent by you.

Please let us know which address do we need to send the draft to?

I replied on 21 April 2007:

Hi,

Please send the same to Sharique ****, Flat K, *** H*** Road, ******
At this point I am looking for additional payments to cover for interest accrued in the period the amount was retained by you and damages in the form of my work time lost spent chasing the amount through emailing, telephoning you and the draft issuing bank and physically visiting the draft issuing bank and your branch in Central London.

regards

On 24 April 2007 I got the following response:

Dear Sharique,

Since we did not receive any reply from you earlier, we have dispatched the cheque along with the interest lost to your India address : *****, New Delhi - *** which was mentioned in the letter that you had sent to us.
A letter confirming the same will be sent to this address mentioned below

On 01 June 2007, I wrote:

It is more than a month and I have not recieved anything from Citibank at the address you have sent the cheque.

Please check.

On 03 July 2007, I got the following message:

I have put a tracer for your cheque to India. Am awaiting a revert from them.

I'll keep you posted once i receive any initimation from India.

On 2007/12/12, I wrote:

Any headway with the payment..Or do I consider that Citibank needs a part of my earning to function through its precarious existence.

Cheers

On 03 January 2008 18:05, I wrote:
Has there been any headway in providing me back this payment.

Thanks

No response was recieved and I continued on calling each time a new person at the call center would make me recall the whole story. I recorded the names of few individuals I got on their customer service. For example:

on

3/12/08 S Bismillah

10/7/08 S Patel

On 11/11/08 I got the following reply

This is with reference to your email dated October 23, 2008.

We were unable to respond to your query within the time-frame promised, as it required investigation.

We regret the inconvenience caused.

We confirm that we will be able to compensate an amount of INR 2386.85 towards the interest amount during the period of November 24, 2005 to November 10, 2008.

Please confirm us the disbursement mode through which the funds need to be transferred for us to do the needful.

We assure you of our best attention at all times.

On March 26, 2009 I gave them my physical address for delivery of the cheque.

No cheque was received.

I called the same officer again who said she wanted me to forward emails so that she could investigate and resend me the cheque

On April 13, 2009, I got the following email:

This is with reference to your email dated March 26, 2009.

We apologize for the delay in responding to your query.

We have arranged to send a draft for GBP 32.00 to the below mentioned address.

*****
***
**

Please be assured that you will receive the same at the earliest.

We assure you of our best attention at all times.

23/04/2009

I am still not in reciept of any cheque. They had agreed to provide me a paltry compensation- which is even now in thin air .

Can you please advise me what to do in this instance. Citibank NRI Services are not regulated by UK FSA but they offer their services to Non Resident Indian customers in many countries.

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Citibank unethical practices

Approximately 6 months ago I entered into an agreement with Consumer Credit Counselors to close and pay off several credit cards, one of which was issued by Citibank.
During the second month I began to get collection calls from Citi. When asked how this could be, they said the agreement had been canceled and would have to be renewed.
This happened again after the fourth month and the sixth month (about every other month of the agreement).
It has not happened with any of the other creditor accounts.
I have made my payments on time.
Citi sends me no notice of the cancellation. I know nothing of it until I receive collection calls from Citi.
But by this time, they have assessed me a $29 late charge.
So, the agreement which calls for a $20 / month payment, which is made on time each month, actually reults in an $11 payment, a $29 late payment penalty, and additional damage to my credit rating.

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Ray L. Grant
Bridgeport, US
Feb 05, 2012 3:47 pm EST
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I called for a pay off on my card 3 different times so 3 different people.
I paid the whole pay off now I am getting extra interest and service charge bills when I have paid the stated pay off amount and they credited it to the account. They also said they will send me this bill for the next 2 months..

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Citibank unethical practices

National City Bank is the most unethical bank I have ever had. They have dishonest practices that lead to making money off their customer base. Examples that I have experienced is that they deducted from my balance immediately for any pending charges before they have sent the money. They also hold deposited money until the next day in order to give unecessary overdraft fees. National City programs the processing system to take the smallest charges last in order to give the highest number of overdraft fees as possible. I was not even negative in my bank and had 2 deposits entered into my account leaving me with a positive balance. However, they switched around the dates in order to give me 5 huge! overdraft fees. That evening when they processed everything National City took out the large charges first, then all the small ones, and then processed my deposit (but before doing that they took out 5 overdraft charges for my 5 smallest transactions that took me into a negative balance). I wasn’t even negative in my bank and I check my account constantly to try to avoid any issues. I am left with little money to pay the necessary bills I need to get by and am seriously thinking about not using any banks at all anymore. I really think I would be better off writing money orders and keeping the money I work so hard for in my pockets instead of being tricked by the banking system. There has to be something that consumers can do to get this process changed because it is so unethical and I know I am not the only person who goes through this on a regular basis. So far in my experience of banking (even though the others are terrible as well) National City Bank seems to be the worst. I highly recommend never getting an account with them.

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Valerie
Valerie
US
May 04, 2008 3:04 pm EDT

My husband and I refinanced our home in Nov. 06 and took out a line of credit with National City. We never used even half of it and paid most of it off when a business deal we used it for was finished. We currently have less than $30, 000 on it and have never been late with a payment and have always paid much more than due. We have A credit - we got a letter on April 28, 2008 that was dated April 23, 2008. They said that they have closed our line of credit because their automated system said our house decreased in value from $435, 000 to $386, 500. No warning - our only credit cards are linked to this loc. We paid closing costs of a couple thousand dollars (normal fees) for a loc that we only used 18 months.

That is annoying and wrong I think - but it gets better. The letter also said that any charges against the loc made after TWO days of letter date (23rd) would not be honored. So...from the 25th on, National City would not honor any charges we made. But, we didn't get the letter until the 28th so that means that there are gas charges, a payment to pay off a small balance on a previous card, etc. are being refused! Now I have to do damage control.

And the best part is today I get my statement from them for May and they have charged me a $30.00 fee for a check they refused! I am so angry that I can't even begin to figure out what we are going to do. We all know who wins when you sue - usually legal fees make it not worth it but I am tempted.

Do NOT use National City whatever you do - we are researching the banking regulatory thing but who knows…

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jon walkwe
Mundelein, US
May 13, 2009 6:59 pm EDT

Same issue with over 7 overdrafts. In addition, the largest amount had been honored ($400). The next day, someone at the branch decided to not pay the amount and charge me an additional insufficent funds fee on top of the 7 overdrafts!

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Gil Davis
May 07, 2008 12:11 pm EDT

I agree with this post, because the exact same thing happened to me. I also entered into a HELOC with National City on good faith and with the understanding that NCB was a fair and reputable organization. Boy, was I wrong. Additional problems were that I have already entered into an agreement with a contractor in my area, and wrote checks prior to that stupid two-day rule, still NC did not honor them, and I am in damage control as well. Remediation following their procedures in the letter they sent, and a couple phone calls to useless, uninformed, apathetic Customer Service agents at National City is still open ended. However, they still want their payments from me on time.

What's worse is that I only took out a small equity loan. Even doing the math with their "automated value calculator" which they say they have a "high level of confidence" in, I still have over $100k in equity left in my home, still well enough to cover the small loan I took out with them. When I asked them about this, they told me they don't know how they get to that calculation, or where they determine a cutoff. The original contract I signed with them does say they reserve the right, blah, blah, blah, if there is a "significant" decrease in value, but what is considered significant? Is it $5000, is it $50, 000, no one seems to know, and apparently, they pull the number out of mid air, and cause us both and probably thousands of other unfortunate souls left out there to clean up the mess of their unprofessionalism.

At this point, I am so frustrated that I will for sure close this account, but you can be assured that I will be taking this to my attorney, the BBB, and to a few of the media outlets. I am not one who makes waves in most instances, but these unfair practices of NCB need to not go unanswered, and if it's going to hurt us, we of course have to do what we can to try and make it hurt for them.

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Citibank fraud

I hereby inform you that I lost y redit card no. [protected] issued by Citibank N. A. and on discussions with their officials the card was blocked on 30-08-2008 (and issued a new credit card no. [protected] against the above). However, Citibank officials intimated on phone that the following three purchases were also made on the above mentioned credit card which were not made by me:-

Sl. No. Date Time Name of the Merchant Amount(Rs.)
[protected] 8.05 pm Shiva Traders, Noida 310.00
2 -do- 9.26 pm Adunik - The Mobile 30, 000.00
3 -do- 9.27 pm Adunik -The Mobile 20, 000.00
Total 50, 310.00

The above three purchases were not made by me and the same was informed by me to Citibank N. A. officials. It can also be seen from Citibank N. A. records since (approximately 3 years) the time I have been using their card that I have not made any such purchases and I have paid the entire amount every month without fail. Moreover, previously I had used Citibank Credit cards No. 0197 6002 (Citibank Times Credit Card 1999 onwards) and Citibank Credit cards No. [protected] at Ahmedabad and had no disputes with Citibank.

In this connection, I wanted to inform you that I have filed a written complaint with the Police Authorities at Sector 24, Noida on 31-08-2008. A photocopy of the duly acknowledged complaint is enclosed for your kind perusal.

Further, I have disputed the above amount of Rs. 50, 310-- and have filed Card Member Declaration Form (photocopy enclosed) on 11-09-2008 with Citibank Officials. In addition, I disputed the above charges verbally on their Gurgoan telephone no. [protected] on various dates and asked them to credit the above amount as I have neither done the above purchases nor sign the merchant slips. The Citibank instead of crediting my account have started charging Interest, Late Payment charges etc. and harassing me through telephone calls and SMSs.

You are requested to kindly take up the matter at your level with Citibank Officials for not harassing me as I am not in a position to pay for the misdeeds-frauds of others.

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Citibank accepting a check that was out of date

A year and a half ago we found it necessary to stop payment on a check we had given out for work that was not done. We kept the Stop Payment active for approximately one year then our bank (Key Bank) told us that it was no longer necessary to keep the Stop payment on the check and so we let it go. The check was stamped with a Stop Payment order on the front of the check from the first time the man tried to have the check cashed. One year and a half later he apparently put the check in with other checks and deposited same at the ATM. It, of course, went on through but the bad thing is that the National City Bank Proof Department in Cleveland< Ohio did not catch the bad check that was stamped STOP PAYMENT and so we are out the money for the work that did not get done one and a half years ago. I cannot even imagine a Proof Reader letting that go by without checking up on the check clearly stamped STOPPED PAYMENT and then did not notice that it was written September 8, 2008. To put it all in a nutshell National City gets what they pay for. They also were not willing to charge the man's account with the Stop payment check and give us our money back. They said they could not do that. Now they want their money for various charges they have against them but what about the poor working guy who does the right thing and National City Bank tells them they cannot give them the money for a STOPPED PAYMENT CHECK THAT IS A YEARS AND A HALF OLD. What a stupid bunch. It is no wonder they are in financial trouble.

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Citibank terrible bank

As a former employee of AT&T, I was guaranteed an AT&T Universal Card for life for no fees. They have recently canceled this account because I live overseas. I have lived overseas for over 16 years with this card and have received statements and been able to use my card with no problem.

I want to know how they can just decide to not honor their commitment to provide me this card with no fees for life, especially since I have lived overseas for over 16 years and had no problems until now.

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Valerie
Valerie
US
Oct 05, 2008 8:42 am EDT

I have had a Citi Master Card since last year. I used it only once in January, 2008. In June, there was an unauthorized charge of 69.99 posted on my account. I called Citi to find out what I had to do about that unauthorized charge. They said I had to call next day to talk to the billing department. Next day I called, a customer service rep told me she could take care of it for me without involving a billing dept. She said it was all taken care of.

In August I logged into my account online and saw the same charge posted on there. I called again, and was told that they would mail me dispute papers to sign. They did, I signed them and mailed them back in. In couple of weeks after that I saw a credit posted to my account for that charge. So it indeed looked like it was all taken care off. I logged in today again and see the same charge on there again! I called them (it was the 5th time!), first I was told I had no balance and there was nothing for me to worry about. After 15 minutes of me trying to persuade the CSR that I do see a balance on there, she admit it was there and placed me on hold, and then again, and again. Finally a billing specialist got on the phone. She started telling me that they never received dispute documents from me. I told her that I did mail them and that after that I did receive a credit. She said she was going to mail me another set of papers to sign and that I would get them in about a week. After I told her that I was unaware of this "no docs" problem and that every time I called I was told everything was fine she said she was sorry and hung up!

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Henry
US
Mar 12, 2009 8:07 am EDT

As a former employee of AT&T, I was guaranteed an AT&T Universal Card for life for no fees. They have recently canceled this account because I live overseas. I have lived overseas for over 16 years with this card and have received statements and been able to use my card with no problem.

I want to know how they can just decide to not honor their commitment to provide me this card with no fees for life, especially since I have lived overseas for over 16 years and had no problems until now.

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Citibank fraud and lies

National City Bank/ PNC Bank after receiving billions of taxpayer dollars just like the rest of the bank industry has -is inventing a new way to screw you. That is when you make a deposit whether by cash or payroll check they hold it forever and ensure they get as much overdraft fees charged to you.

Here is my case- On 13 Feb. 2009 I deposited my entire manual paycheck from the State of Ohio in my Checking account. As any reasonable and prudent person would believe and ascertain the money would cover all funds to be posted over the weekend-and should be effective in my account. When I got up to go to work Sat. 14 Feb, 2009 at 0530 the ATM said I was in the negative. I had to scramble to find enough money to pay for gas fill up my tank and get to work at London, Ohio by 0710. Due to the banks being closed when I got off I then called Customer No Service who then promptly told me that it was bank policy to withhold deposits until the next business day-although they can debit any day.

I then on Monday 16 Feb., 2009 had to go into the London, Ohio branch and speak to their account managers- The old woman had enough audacity to state that the check that the State of Ohio had put my name on which is my money- earned keeping the citizens of ohio safe from bands of marauding criminals-wasn't my money but theirs and she wouldn't help me-especially if I Have had any overdrafts on my account before. I got assistance after making the statement-Do you know about Clark Howard's Radio show-that exposes rip off companies scams and mega banks just like you- if you don't get someone who will do it I will put this on the airways so that millions of people can hear. The Bank manager came down shortly and took care of the fees.

Fast forward to 27 Feb. 2009, I deposit $1, 180 dollars cash into the ATM Deposit-since they don't have a deposit box. It did not post till Tuesday 3 March, 2009- They charged me 8 I say again 8 overdraft fees @ $36.00 each for a total of $288.00. Thats how much they robbed me. I found out last night which was 2 march that all deposits are held till the next day.They had the money for 3 days and did not credit my account with it. I had to speak with one the bellefontaine bank officers-and the gave me back (aren't they kind) 3 of the overdraft fees-but had to refer 5 other fees all related to their failure to credit my account.

AND WE WONDER WHY WE HAVE A BANKING CRISIS- THE CONSTANT UNETHICAL, DISHONEST AND FRAUDULENT PRACTICES OF THE CORPORATIONS, SMALL BUSINESSES AND PRIVATE PERSONS- WHO THEN STICK A HAND OUT AND EXPECT THE TAXPAYER REGARDLESS OF AMOUNT PAID TO FORK OVER MORE MONEY TO ENABLE THEIR CRIMINAL ACTIVITIES OK'D BY LAW.

THAT'S NOT THE UNITED STATES I DEFENDED AND REFLECTED IN IRAQ FOR 20 MONTHS.- MAY GOD JUDGE THIS NATION WITH A HEAVY HAND AND MAY HE SPARE NO MERCY WHEN HIS WRATH IS INCURRED- YOU HAVE BEEN WEIGHED IN THE BALANCE AND HAVE BEEN FOUND WANTING.

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sassycrim
US
Jun 04, 2009 10:54 am EDT

I'm having the same problem with this bank. It's a shame how they rip off the public and there's nothing that we can do about it!

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Citibank trying to purposely default their customers

So we have a mortgage through citimortgage and this company which is becoming larger and larger with every breath is trying to default your mortgage on purpose. I have tried for days over a week now to pay my house payment online as I always do and guess what their site is down. they keep telling me they are working on it.in the meantime they suggest I pay them over the phone an additional twenty dollars to do a phone payment. yeah right. my payment was due on the first with a late payment occuring after the ninth. the late payment will be $9.77. well as of today they have called me everyday since the 2nd of the month which was one day late on my payment, they have called 5-10 times a day. I will not give these scammers a dime of that late fee I will go to my grave with that money and they are now going to see what a media ho I am cause starting today I am going to go to every media outlet I can find and complain about it. don't trust citibank they will screw with you something terrible!

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giveu2tictacs
Vernonia, US
Oct 14, 2010 2:19 am EDT

So get this. I had paid late one month ONE MONTH by a few days. The next month the sent me a notice of default. Paid on time every time except this time by a few days. This is because they would NOT ALLOW me to make a partial payment and then make the rest in a week. If they allowed me to make a "good faith effort" and pay at least 3/4 of the payment on time. The website only allows full payments so I called in to make a partial payment. The lady on the other end in so many words said, too bad we cannot accept partial payment and a promise to pay the rest. Seriously, in this day an age I would think they would want to work with you to prevent foreclosing.

I feel I have this notice hanging over my head now and that anytime they can just pull foreclosure when they want. This is only because I have read on this site and others they have done this to others. I WANT TO KEEP MY HOME and I PAY ON TIME>

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Dan Hart
Frederick, US
Mar 09, 2009 12:11 pm EDT

I will completely agree with you, that CITIBank is a government backed bunch of theives. I ended up receiving my sears card through them. No big deal, got the 0% interest until 2012 and was told no payments for the first 6 months. Then 2 1/2 months later, I have citibank calling my home, cell phone, and work numbers insisting that I send them payment immediately that I could only have the 0% interest, or no payments first 6 months, not both. This wasn't how the deal was made, but finally I decided to just make payment and continue on. Over 3 weeks for them to allow me to pay online. The dirty cheats locked my account online to start with. After an hour on the phone, that was unlocked and I was told I'd have to wait the 6-8 days for my checking account to verify. On the 8th day I go back on to make payment and because I'm now late, I get hit with a $35 late fee and told I can't pay online until my account is verified. These people are the modern day pirates of the financial market. Stealing our tax dollars to intern screw those they took it from. Only "CHANGE" I'm seeing with this new and great government the Democrats promised is the national deficit tripling and my credit score taking a nose dive. Thanks again for being another big talking liberal who does jack ### for our country, but set us back...

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Citibank if you want customer service, don't come here!

I am not a hard person to please, so when I find a website and devote the time to telling my experience, that in and of itself should tell you something.

I recently moved to Bowling Green, KY this year, I have always been an avid Wells Fargo customer, but there aren't any out here where I can go, so I signed up with National City. BIG MISTAKE!

Suffice it to say for a majority of the year I had only one disgression that was made known to me, but I called it naivity and went on. Later in the year Uhaul charged my card $80 instead of the $38 that I signed for. It was a merchant error, and National City was completely unwilling to work with me, not even give me advice. Their phone number virtually doesn't exist, and when you call their 1-800 customer service number they give you a false number. Any complaint you have can only be remedied at the branch you opened your account at...period. Eventually I went through the BBB and they refunded me the overdraft charges that incurred due to Uhaul's mistake, but would not go after the merchant for the wrongdoing.

My most recent gripe that is now making me switch banks is that I went on vacation. Prior to getting on the plane I spent less than $20 at 3 seperate locations and had over $400 in my account at the time the purchases were made. I left February 28th, deposited an extra $400 on the 28th and had my roommate give our landlord a rent check on the 2nd because I was away on vacation. I did not use that bank account the entire vacation. I come back on the 5th to realize that over $100 in overdrafts have been taken from my account. Apparently the purchases I made on the 27th and 28th of February didn't post until the 2nd. The bank's "computer randomly decided to choose my rent check to cash first"...so $696 came out first, then the 3 seperate payments of less than $20 and then finally they deposited the money even though the deposit came first, followed by the 3 least expensive purchases and then finally the rent check. When I went to a branch to ask why I was told to step into an office. Waited 10 minutes for the tellers to quit chatting with one another and after she told me what I already knew I was told there was nothing to be done about it because this wasn't the branch I opened my account with...I went to the branch I opened my account with and was told too bad, and if I didn't like it I should study my contract or close my account and leave.

So in short, unless you plan to remember every line of the contract you sign with this bank, I assure you... you will get screwed too! You are suppose to just "know" that merchants have 60 days to cash in on debit card purchases, or that their atm deposit takes 2 additional business days for deposits to go through as opposed to the typical 1. And when you don't know, it's not considered a "bank error". For every overdraft count on $34 to be taken out, and when there are 2 in a row an additional $20, on top of what is in your savings. It adds up trust me...this is the worst bank I have ever had the displeasure of being a part of.

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egush
Dayton, US
Oct 16, 2009 2:54 pm EDT

That's why I call National City Bank, National ### Bank! These people wouldn't know customer service if it slapped them in the face! I hate this bank--it makes you want to burry your money in a hole and call it a day! Totally agree with all the above statements.

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NayNayC
US
Oct 06, 2009 3:50 pm EDT

Exact same issue! A merchant mistakenly charged me, so I contacted National City via the webchat. The agent REFUSED to give me a phone number! I was charged a $36 overdraft fee and was told there was nothing they could do. I asked for a supervisor and was told they did not have one. After much research, I found a number, was told the same thing, and was also told it was not their problem and I had to go after the merchant to pay the $36. Furthermore, I wasn't even overdrawn! The way things posted, it was a mathematical impossibility for me to be overdrawn. Any suggestions? -- SMC

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bhaumik
Toledo, US
Mar 07, 2009 11:57 pm EST

I really agree with your opinion. I do the same mistake by taking nationalcity credit card. They don't know how to talk to the customer. I had a big problem with my credit card. They sent me a bill with due date. As soon as I got my bill, I went to pay my bill and they charged me 30$ extra. When I argued for that they ignored my situation and ask me for any other problems. They reaaly made me mad by wasting my 2 hours and my mind. They supposed to say sorry for their mistake but they blame on me. And finally I closed me account.

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About Citibank

Screenshot Citibank
Citibank is a global financial institution that provides a wide range of financial services to individuals, businesses, and governments. The bank was founded in 1812 and has since grown to become one of the largest banks in the world, with a presence in over 160 countries.

Citibank offers a variety of financial products and services, including checking and savings accounts, credit cards, loans, mortgages, and investment services. The bank also provides online banking services through its website, citibankonline.com, which allows customers to manage their accounts, pay bills, transfer funds, and access a range of other financial tools and resources.

One of the key features of Citibank's online banking platform is its user-friendly interface, which makes it easy for customers to navigate and access the information they need. The website is also designed to be secure, with advanced encryption and security protocols to protect customers' personal and financial information.

In addition to its online banking services, Citibank also offers a range of mobile banking options, including a mobile app that allows customers to access their accounts and manage their finances on the go. The app is available for both iOS and Android devices and offers a range of features, including mobile check deposit, bill pay, and account alerts.

Overall, Citibank is a trusted and reliable financial institution that offers a wide range of financial products and services to meet the needs of its customers. Its online banking platform and mobile app are designed to provide customers with convenient and secure access to their accounts, making it easy to manage their finances from anywhere, at any time.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

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Citibank reviews first appeared on Complaints Board on Jul 21, 2006. The latest review Terrible customer service when requesting credit line increase was posted on Aug 1, 2024. The latest complaint Accelerated high-yield savings account promotion with cash bonus was resolved on Aug 27, 2022. Citibank has an average consumer rating of 2 stars from 1073 reviews. Citibank has resolved 160 complaints.
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    Venezuela
    More phone numbers
  3. Citibank emails
  4. Citibank address
    Citi, 388 Greenwich Street, New York, 10013, United States
  5. Citibank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Citibank Category
Citibank is ranked 58 among 414 companies in the Banks category

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