The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Empire Today / carpet installation

1 Camano Island, WA, United States Review updated:

I didn't finish my complaint above. After the installers did not show up and I never heard about my deposit, Empire called about 2 months later to reschedule my installation. Since I didn't want to lose my deposit (about $200) and we still needed new carpet, I stupidly agreed to another appointment. The installers arrived (amazing!) at 1030 am. They measured the areas and told me that the salesman had measured incorrectly and they did not have enough carpet. This is the final straw. I went on-line and cannot believe the amount of BAD reviews this company has. How can they still be in business? I plan to call the Better Business Bureau tomorrow. DO NOT USE THIS COMPANY!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Oct 26, 2018

    Dear Jeanne, we apologize for your experience and understand your frustration. We'll be in touch with you shortly to start working on a resolution, thank you.

Je
Oct 25, 2018
Sort by: UpDate | Rating

Comments

  • 9w
      25th of Oct, 2018
    0 Votes

    https://www.bbb.org/us/il/northlake/profile/new-carpet/empire-today-llc-0654-4547

    Business Management
    Ms. Tina Binette, Director of Customer Service
    Mr. Peter Korda, Vice President of Operations

    Additional Contact Information

    Fax Numbers
    (888) 588-2348

    https://www.empiretoday.com/customer-service/contact-us

Post your comment