Empire Today / I'm upset on how they do business
On July 6, 2008, I contracted Empire Today to install a bathtub liner as well as a door in our bathroom. On July 12, 2008, two installers came by at our house to do the work. However, because of the rain, they asked us to push back the installation on the following day. They came back the following morning and after spending almost two hours in the bathroom, one of the installer indicated that the bathtub liner could not fit. He also mentioned that he broke the water pipe so we cannot use it until it is fixed. I checked the bathtub liner and its size was the same as the existing bathtub. I am not a carpenter, installer or whatsoever, but I am surprised it took him a while to figure that the bathtub liner will not fit! Anyways, the damage has been done so I have no choice but to calm down and convince myself that everything will be fine.
We asked them to come back on July 19 to fix the water pipe and then the installation of the bathtub liner. We waited the whole day and nobody showed up! We have cancelled our plans for this appointment and nothing happened!
We called the customer service and we were told that a plumber would come at our house on July 26. Thank God, a plumber appeared our door on that day. He opened the faucet to check the leak and the water started to drip at our ceiling. It damaged the electrical wirings at our dining area. Things are getting worst!
To fix the water pipe, he got rid of a portion of the ceiling to replace the broken pipe. He fixed the water pipe but he broke two things: (1) ceiling and (2) electrical wirings.
We called the customer service to file a complaint about this incident. Per customer service representative, the bathtub liner is out of stock and we need to wait for a couple of days. She cordially offered to schedule an appointment to fix the ceiling but we declined. We want to make sure that they install the bathtub liner first before fixing the ceiling to avoid duplication of this incident.
Days, weeks and then a month have passed but we never heard from Empire Today! This is a nightmare!
On September 3, 2008, we called the customer service to make a follow up. Thank God, the bathtub liner is now available. An appointment was made on September 10, 2008 between 9:00-10:00 am EST. It is now 11 am and I am still waiting for the installer. I took a day off from the office just for this appointment. I hope he will show up anytime soon!
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