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Empire Carpets / Wrong carpet

1 San Jose, CA, United States Review updated:
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Approx 1 yr ago, I bought carpet for my living room, dining room, and hallway from Empire. The salesman was ok, but not very experienced. What they advertised as 50% off was terrible. I opted for a much higher grade carpet, and a color that would not show wear and tear. When the carpeting arrived it was not the color I had chosen, however the name of the carpet I had chosen was attached to the roll of carpet. I thought that perhaps when it was completely installed it would resemble my original choice. It was certainly not even close to what I had chosen. I called the company numerous times, they stalled and stalled. I finally just learned to live with the carpet that I did not order. I was surprised when I read all of the complaints about Empire. I thought I was alone in this ordeal.

Cy
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Comments

  • Re
      13th of Jun, 2008
    0 Votes

    Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. Please visit our Carpet Stories website at http://carpetstoreis.empiretoday.com/ to read the experiences of other Empire Today customers. Unfortunately, we are unable to find your order with the name provided in this post. Please feel free to contact us at for further assistance at http://www.empiretoday.com/Customer-Service or via email at webcustomerservice@empiretoday.com

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