[Resolved] Empire Carpet / not gettng any satisfaction with defective carpet

NJ, United States
Contact information:
Phone: 1 600 588 2300

Living room carpet that was installed inMay 2012 has since developed a large
amount of pulls in it. I have been playing phone tag trying to arrange for someone to
come to house to look at it. This has been going on for many weeks. I am not happy
at all with the customer service of this company

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Apr 12, 2013

    We’re disappointed that your product has not been meeting your expectations and that your concerns have not yet been resolved. We would like to speak to you and learn more about your situation, but we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email [protected], and we will reach out to you to discuss a resolution. Thank you. Rebekah Clerk, National Customer Service Manager

Apr 12, 2013

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