I purchased carpet from Empire in Apr 08. Within one month the carpet on the stairs began to lift up at the corners. I called Empire and they agreed to send the original installer to the house to fix the problem. When the guy showed up, I didn't recognize him or his sub contractor company, nor did he recognize me. Needless to say it was not the original installer to fix it. They sent someone else. The next issue on the stairs began shortly thereafter. The tack strips were poking threw the carpet. My 9 yr old daughter found this out the hard way. After further inspection we noticed several tacks on other steps. I called Empire to complain that once again the installer needed to come out. I was assured within 24 hrs I would receive a call as this was a "saftey issue". After a week and two phone calls to them later I finally am having the "original installer" coming to fix the problem tomorrow.
My next complaint is the quality of the carpet. I paid 3800.00 for carpet that looks 10 years old already! The carpet is unwinding and very frizzy. There are serious wear signs just after 6 months. I have no animals and only one child. It looks terrible. I've called for an area supervisor to stop at the house and look at the problem. The carpet looks nothing like the floor sample provided. The quality looks like a rental home carpet that you would throw in because you expect wear and tear and do not want to invest alot of money into. However, this is our home and it looks like crap...i'm still waiting for an area supervisor to contact me. I'm every disappointed. Either they will be providing me new quality carpet, or we'll be going to court. DO NOT USE EMPIRE CARPET, IT'S JUNK!!!