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eDreams.com / cancellation of booking and refund not given

1 Saint Lizier, France
Contact information:
Phone: +44 800 55 88 55 00

I booked a flight on August the 7th 2015 from Toulouse to Vienna departing August 17th 2015.
I used my prepaid currency card to pay.
I recieced an email saying my reservation was pending. I then recieced an email stating the payment wasn't successful and I had to complete a bank transfers. It was a Saturday afternoon when I recieced this email and the bank was closed. Monday 10th August at 9:12am I transfered the money from the account of Hollie Andersen-Higginson (see attached proof of payment)
That afternoon I then emailed the proof of payment and did not receive a conformation.
I then emailed eDreams requesting a conformation to which they informed me by booking had been cancelled.
The telephone number they provided to sort out my issue wasn't valid and another number I found on their website did not answer.
I have sent multiple emails requesting a refund or at least a response. I have not received any correspondence from them since regarding this issue.
I am now out of pocket 132, 74€.
As I am travelling on a budget I need this to be sorted out urgently.

eDreams.com

El
Aug 12, 2015

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