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[Resolved] eDreams / scam: no refund / rebooking more expensive than the original ticket

1 United States

I booked a ticket to Northern California for January 2018 to attend a training course which was postponed due to the forest fires. Calling them, they offered to rebook the ticket at a higher rate and NO refund in canceling my reservation. When asking where to complain, they said it's not them but the travel company and practically shut the phone.

Other budget online reservations amend tickets. This is a total S C A M.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams Customer Care's Response, Dec 30, 2017

    Hi Micheal,

    As your travel intermediary we are not the ones who decide if your ticket is refundable or if changes are permitted.

    We follow airline policy which varies from ticket to ticket.

    The fare rules of your chosen airline were supplied to you on the final page of the booking process.

    Kind regards,

    Liam - Customer Care

Dec 28, 2017

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