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eDreams / misleading flights

1 New South Wales, Australia

I used e dreams to book a Singapore airline flight from Barcelona to Sydney. However only 1 month before my flight they sent me an e mail stating that there had been a time change on my flight and there were no longer any afternoon flights. I later found out from Singapore airlines that this flight change had been known by e dreams for over 8 months (even before I bought the ticket) and still, they refused to help me and would only help change my flight for ridiculous sums of money. One of their representatives even pretended that she couldn´t hear me on the phone any more. Absolutely pathetic. This company should be ashamed of itself.

Ss
May 31, 2013

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