Domino's Pizza
reviews and complaints

I ordered a pizza online, ordering went ok and have done this many times before.
After it said on my screen "leaving store" I gave it an hour and rang them, they never got my order!. Well im a it guru and I can confirm they did get it!.
So I ordered online again. This time I ordered the same as I had before and little over 30 mins later my "ordering screen" stated "order cancelled" what?!?!? Well then I rang again and they claimed I had not ordered again, eh?
So just as I was about to make another order thay rang back and said "it's on it's way"
Well it was nearly 2-3hrs after the first order and about 4 phone calls later but I thought it'd be ok.

Well when the pizza arrived I paid full price (They had stuffed up again) when I got to taste one piece it was stone cold. Yep not only was it cold they had "forgot" to bring half my order and it had apparently "sat" in a car for the 2hrs. The bottom of the box was all greasy like it had been sitting for a while.
So I heated it up in the oven, and guess what. The wrong sauce on the base and the wrong topping!

My partners pizza was almost "blank" hardly any topping. And cold as well.
I emailed their office and now nearly a week later and multipule emails they have not replied.

Stay away from them

I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care. So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.

Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.

This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap. So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left.

I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.

I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).

They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

point blank i paid $ 23.00 for two large pizzas that were delieverd the whole top of the peperoni was so severly scorched that my small chidren would not eat it, and bless their hearts they tried but just could'nt stomach it.So i called back and explained to the manager what the problem was, so after the little debate that"he himself took it out, and that it wasn't burnt, i wasnt taking no for an answer so he agreed to send another one out.When the delievery guy finally got the pizza here i had him to open the lid and low and behold it was also schorched.I sent them both back i also informed the delievery guy that the manager needed to call me and make it right for the money lost, because unfortunantly it was a card transaction.Well no one ever called, and i really dont feel like arguing with mule headed manager's. "POINT BLANK PEOPLE SHOULDNT HAVE TO DEAL WITH LAME EXCUSES, BECAUSE THEY DONT CARE ENOUGH TO GET IT RIGHT!

My boyfriend and I ordered a pizza with sausage and it was delivered 20 min later but when we opened the box we saw it had pineapple which I hate. I called and complained and the manager (sounded 12) said I must have ordered pineapple. As I said to her, Why would I order something I don't like? She then told me the order-taker never makes mistakes, again implying I was wrong. She had a horrible attitude and didn't care about this at all! She said she'd remake the pizza (said this with attitude) and then hung up on me. My boyfriend and I decided to drive over there (only 5 min drive) and marched in and asked to see the manager. (Again, she looked way too young to be a manager) She apologized profusely and denied being rude to me and denied insisting that I had ordered pineapple...we told her to credit the debit card and cancel the order. She said the pizza had already been dsent out for delivery. As soon as we left, our neighbor called my cell and said there was a Domino's pizza guy sitting on our door step. We were stopping to pick something else up for dinner and said just to tell him to go away. We found out the next day that he was pissed and peeled up the road in his loud truck. I think Dominos (at least this one) is a joke...bunch of tools.

On March 21, 2009 at approximately 3:20pm (maybe a little later) I was coming over the Glendon Bridge in Easton Pa, just on the boader of Wilson, when I witnessed what could have ended up being a 4 car accident but thakfully did not.
It seems as though one of your delivery drivers felt the need to dangerously pass the car in front of him kicking up gravel and dust from the road. May I mention this road is not straight it does twist. This occured at a point in the road where it merges into one lane.
The driver continued to go North and the car in front of me, along with myself continued in the same direction. While driving, we all ended up in the same place, the parking lot of Dominos and Blockbuster Video on William Penn Hwy, Easton, PA.
I was furious. I actually went out of my way to follow this driver so I could make the manager of the store aware of the situation I witnessed.
The car that got cut off, well that driver went into the video store. I on the other hand got out of my car, asked the driver of the care that cut everyone off if the manager was in the store, He did not answer, I asked again, He did not answer. A girl got out of a Jeep, I asked her if there was a manager on duty, she said no, can I help you? I said " yeah, this guy alomost caused a 4 car accident because he had to cut someone off on the road leading from Glendon to Easton, for some reason he needed to get here really quick. I have 2 kids in my car and this guy could have caused a major crash." He, the driver, abrubtly said "I did'nt cut anyone off." He walked away after yelling in my face while I stated "yes you did."
The girl told me there was not a Manager on duty, I find that hard to believe on a Sunday, mid-afternnon, ther is not a manager. she stated she was the shift runner. what ever that is, I stated the concern of the situation again and and let her know that I did not appreciate the smirk on her face. Then 2 females got out of her car, they were not in Dominos attire, and she told me I could call the manager at 4:30 or call another number. I stated I would call. I also made it known that the driver was way out of control and questioned why he drove erratically and was the purpose to get pepperoni to the store? You have got to be kidding me!
I decided to get in touch with corporate because nothing would end up getting done at the store. Hopefully you will get in touch and do something about this. If this occurance would have ended up damaging, God only knows what the consequences would have been. These drivers need to obey the traffic laws and look out for the other people on the road. When I saw that driver get out of that car with 3 clear bags of topping for pizza, I was furiuous.
That much of a rush to get topping to the store, you have got to be kidding.
The driver was a male, heavy, drove a burgandy Stanza with the license plate number HFG-1903.
Like I said this was from the Wm. Penn Hwy store in Easton, PA next to Blockbuster.
Thank you for your time
Mrs. Barone
Easton resident.

We were the first person in the store to place an order, but didn't get our order done until everyone elses gets theirs, even though they'd placed in their orders ways behind us, we were the last to recieved our pizzas & not only when it were done we had to ask them if it was ready or not or how long left to go! A few weeks laters I was on my way home, I dropped by the same store to place an order & yet again being first to place an order before any other customers turned up, I watched people walked away with their orders & asked why hasn't mine pizza ready yet & one of the employees turned around & said "maybe other people were here first" in a calmy manner I'd told them I'd placed my order way before the rest of them so why are they ended up get their orders done before me & this isn't the first that had happened, the employee just looked @ me & shrugged while the other employees just looked @ each other & laughed as though it was deliberate, I was so pissed off & left the store without having to wait any more longer since it's already been forty minutes! I believe this store discrimate because I'm asian, it's so obvious... I mean talk bout being equal & all & this is what I get?! This STORE without a doubt is the WORST store that I've ever been to, CUSTOMER SERVICE is surely NEED to be looked at. I'll never go back here again & will sure tell/let people knows about it that Domino's Pizza @ Shop 4 169-179 Meadows Road, Mount Pritchard really is SUCKS. Only thing I feel sorry is for the person who HIRED these EMPLOYEES

I was ringing to order a pizza, somebody answers, I can hear the words "hang on" (talking to someone else) and I'm hung up on. I then ring up asking if it's common practice there to hang up on customers and get hung up on a second time. LOL. What **** service. Go to hell you ****er. The sad thing is, I still want pizza... it's hard to boycott a place just cause of one employee. I hope he gets fired. Seriously.

Tonight at 7pm, I was driving south on Unser Blvd from Ouray to 98th Street. I noticed a white vehicle behind me that was very close to my vehicle (about 1 car lenght). I was driving the 45 mph speed limit in the left lane (I was turning left soon). I turned east on 98th Street to go to the Walgreens The car had a Dominos Pizza logo on top of the car. I followed the car to the take out location at that intersection and saw the white Mazda pull up to the curb in front of the Dominos and the driver went inside.
I went inside and asked for the manager. The guy at the register said, "I guess that's him, " pointing to a guy that was about 17 years old. The guy asked if he could help and I asked if he was the manager. He said, "Yeah, kinda." I told him that the white mazda sedan outside had been tailgating me and I didn't appreciate it. He said, "OK, I guess I'll say something to him."
I left and walked to my car. Before I could arrive at my car parked about 10 yards away, the driver came outside and confronted me in an aggressive and angry manner. He accused me of lying. I told him that I was a state police officer and have been in law enforcement for 27 years and that I knew tailgating when I saw it and that it is dangerous and I didn't appreciate it. Still in a confrontational stance and angry voice, he said I was a liar. I turned and walked away to prevent further confrontation.

I ordered a medium pizza with cheese, black olives, and mushrooms, and 2 chicken parm sandwiches for superbowl. When they arrived I paid $29.00 plus a tip for the driver. I opened the box's that the sandwiches came in and there were 4 little cubes of chicken on each sandwich, some sauce and some cheese. The sandwich was all bread with hardly no filling whatsoever. The Pizza had tiny bits of mushrooms and black olives. Basically it had nothing on it. I called about it, and was blown off by them. They said, "sorry, there's nothing I can do, all ingredients are pre-measured...click." So, in essence, I paid 30 dollars for crap. This is not the first time they have done this. I thought the store would change when someone else began to run it, but no, its still the same crap. Bottom line, I've had enough. I'm tired of being ripped off by this store. Times are hard for everyone, money is tight. Dominos is stealing from their customers.
If I don't recieve satisfaction in this matter, I guarentee you Corporate will get a phone call from me, and if that doesn't work, I'm going straight to the newspapers about this, and then I'm going to fox news, make no mistake about it, and I have no intention of waiting a week or two to hear from someone. I have taken pictures of the sandwich's deliverd to me, and I have compared them to the sandwiches on your advertising. Obviously your advertising is false, and there are laws in this country about that. I demand to hear from someone about this matter or the gloves are coming off.

It was my first time ordering online. I thought I wouldn't have to wait long. I rang the store to see what was happening with the pizza's. He said, "Oh, it'll take 45mins -1 hour to be delivered or he would refund all my money. The cheeky buggers delivered the pizza a couple of seconds before the 1 hour was up. I was timing. How could this be fair. I had 5 hungry children waiting for dinner and the time is now 9.50pm. Eating dinner and it's nearly freaking 10pm. I want a refund and for future reference I don't think I'll be ordering online from Dominos again. They are a horrible company, they're slack, their drivers are weird, they give me the creeps. I'm talking about the Logan Central store only not other stores. I haven't dealt with other stores so cannot comment on them. I hope this finds someone who can deal with this issue and the workers at the store. Another tip, check their hygiene and the floor full of food on it. Yuck! I work in the food industry so I know about cleanliness and I know how to wash my hands when touching raw and cooked food. Their food practices are off. I am just so angry at them tonight. Maybe because I'm pregnant and was hungry like my children.

sarlee Kingston 4114
Brisbane
Queensland
Australia

When my son gets his hair straightened, I often go to the Domino's pizza nearby and get a pizza and take it to the salon. I usually park in the Domino's lot - which is always 90% vacant as it is more convenient. This last time I went, my husband had arrived at the salon first and I decided to check with him before ordering. He said he wanted to get Chinese food this time so we walked across the street for dinner. Imagine my shock when we came back and my car had been towed. Please note that the lot had only two cars in it - one was the delivery vehicle and another, I'm assuming, was an employee car. I went into the store and said, "I can NOT believe you towed my car!" Their response was, "We towed 3 tonight." The cost to get the car out of the tow lot was $120. Domino's has lost my $600 plus per year business and I'm sure they lost business from the other cars that were towed. I can see towing cars when the lot is strained for space. I can't see it on a Monday night when no one is in the lot. It's also the holidays and the economy is in a spiral. The Domino's sign does say, "For Domino's Pizza customers only." To Domino's - I might not have bought a pizza that night but I buy at least 4 each month and another 4 or so a year when I park in your lot and walk over to the salon. So I DID consider myself a Domino's customer. I'll now buy NO pizza from Domino's and I will never recommend it. Check "towing and Domino's" on the web. It seems this policy isn't isolated but rather appears to be encouraged.

i ordered my food at 9.38pm it did not get here till 12.30am after i had constantly phoned them and all they kept doing was giving different excuses each time it was cold, burnt and had been reheated even though they said that they would get a fresh one out to us finally after the last phone call it took them 20min to get here with it which i think is appalling to wait so long for a pizza to be delivered it took them 3 hours to give us a reheated cold and burnt pizza i am absulutly disgraced with there attitude with customers i then had to phoned some were else to get a fresh pizza delivered it only took them 30min to get here

Ordered pizza at 530 PM Friday October 31, 2008. 3 Large 1 topping specials for 7.77 each. Pizza arrived 90 minutes later. Cold, dried out and totally unappetizing. If I had seen the pizza before accepting delivery I would have refused delivery. Had guests waiting to eat so did the best I could. I have had doubts about Dominos before but this clinched the deal. No more Dominos for me. Your 30 minutes is a scam. When I called to ask about the pizza I was told its on its way and should be there in a few minutes. Needless to say it was 20 to 25 minutes later before it arrived. I had been told about 45 minutes because they were busy but 90! come on Dominos

i receive a text message from domino's the other day which offers a buy 1 free 1 pizza. so my friends and I agreed to share the pizza for tea time break. I ordered extravaganzza and my friend had BBQ chicken. well, nothing happen at first but than 2hours later I felt really bad and started vomiting. then my stomach is bloated although I had cleared everythin out from my stomach after several rounds of vomiting. then there is crucial pain in my stomach and headache. I vow not to take any pizza in 3months thanks to dominos..

We ordered a extravaganzza pizza, and it looked like a saltine cracker with very little toppings, all in the center. We will not order from Domino's again, unless you make it right. 20 bucks for a no quality pizza.

Troy Peterson