Dollar Tree / praise/compliment for one employee and complaint for store manager
I went to the dollar tree tonight in Greenville,
RI and Cameron had excellent people skills and I received excellent customer service from him. He was efficient at getting balloons, helping me find things in a timely manner and making suggestions when needed. The manager, on the other hand, was rude to Cameron and to myself. I came into the store at 9:50, per cell phone time, due to an unexpected family event. I left the store at 10:03pm. I was served with nothing but a poor, snappy and harsh attitude from the manager. The only reason why I was done at 10: 03 was because I had forgot cups and asked Cameron where they were while he was ringing up my order. I ran back to get them but could not find them since they were on the bottom shelf and could not find the manager to help me. When I got back to the register, I was only greeted with a harsh attitude of her telling me I need to be done and to cut it out at 10: 00. She went on to just yell at me. I told her I couldn't find her to help and she said I am the manger I was back there (meaning in the office). It was almost as if she is the manager so she is not there to help. She went on to continue to be harsh and yelling at me. A person like this should not be in customer service if she treats customers in this manner. Also, she is not being a good leader if she is harsh with customer's for no reason. Life is hard enough, people do not need this unexceptable behavior in their lives. My receipt says I checked out by 10: 00. This happened on 10/26/18 at the Greenville, RI location. My hope is that the treatment from this manager does not happen to anyone else.
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