Dollar General
Reviews and Complaints

Manager at store in Brent/Centerville, AL. Very rude to customers & staff, no reason to talk to customers or staff with rude voice, very hateful attitude. Manager yelling at staff only 15 minutes break be allowed she doesn't allow 30 but would allow 15. This not at all what customer wants to hear while shopping. Store is complete mess, disaster with unpacked boxes on every isle. Nasty isles, with nothing stocked hardly.

Lost a consistent customer today. Everything was fine until I got to the register and one of my coupons wont scan so the cashier proceeded to say I hate coupons. Im like wow really. After that uncalled for response she called a lady up and I told her I had no problem last week. She proceeded to tell me that the person who did it last week wasn't suppose to like I was doing something fraudulent Im like okay cancel the transaction. The coupon was very clear in what its for and what it excludes. Well with that being said after all the money I have spent there they wont get another dime and I know word of mouth will help also. I will rely the message to anyone who wants to visit Orange City, Fla Saxon Blvd Dollar General. They are new people there; ones before them I had no issues. I would ask the manager can this coupon be used on this no problems. Yes or no I didn't feel bad but today I did..Have spent too much money there for that.

This is the second time in a month span where I have went to grab something at the dollar general on 956 n. main street nicholasville ky, 40356 at 9:30 p. m not 9:55 p. m but 9:30 p. m! a whole half an hour early and the door's have been locked! light's are on and cashier's standing right there but clearly not wanting to wait on costumer's! it clearly say's 10 p. m on the door! I was so aggravated for being inconvienced due to someone's total disregard of business hour's & work times that I drove to the location on south main street and arrived at 9:45 just to see for myself if dollar general is really supposed to be open till 10.00 p. m and sure enough I went in & checked out with no issues! I told the cashier as I was checking out about them closing/locking door's as early as 9:30 p. m and she was outraged as well! I am so upset i'm going up the chain of command until this get's resolved! quit inconviencing your costumer's!

The sign posted on the door says the store closes at 9:00 pm the store clerk locked the door before 9 pm this time I took a picture of it. They are always closing this store too early. If the store hours are that the store close at 9 pm thats the hours of the store.That is an inconvenience I depend on shopping there because its in my neighborhood.Please contact me!

Tonight me and my husband decided to stop by the dollar general store [protected] s front street Philadelphia PA the man that worked greeted me very happy but when he realized two steps behind me was my husband his whole demeanor changed he followed me and my husband which is black around the whole time walking up and down the aisle then this older lady started following us as well he went to work the register she then came up to me and said my husband has to take his hat off no signs in the store say you can not wear a hat she was rude nasty she racially profiled my husband I'm furious he was embarrassed and walked out of the store I didn't even finish shopping she ruined our night

March 16, 2017 in the morning. How is it that when the store is busy, the cashiers mop up water at the door.(still winter here)! Then the cashier gets yelled at to the point of crying, all this happening in front of customers, REALLY! Is it that much of an inconvenience for the assistant manager to come out of the office and help.. Maybe she needs to be sent for angry management or something. I regularly stop on my way home from work, now I rerouted my drive to a different DG location, can't take hearing her being mean to the cashiers or rude to customers. It seems that she is always in a really bad mood and everyone there are perfect targets. Because of her status, their afraid to say anything because they might get fired for doing so.

while shopping at the dollar general at 1544 freeway drive reidsville, nc on 3/16/17 at around 9 am. everything went smoothly until checkout. I was using coupons that i had cut out of the paper as well as a digital coupon for 30 dollars off and 80 dollar purchase. While attempting to use the the digital coupon the checker could not get it to scan. So we contacted the manager to help and she did nothing to resolve this issue. Then we requested a gift card for the balance to use as the 30 dollars off but she refused. At this point we had used the coupons to bring our total down to closer to what was expected. But the manager still would not help us out on the 30 dollars off 80 coupon. We decided to just take our business elsewhere and do some different planning. So we requested our coupons back so we could just go elsewhere. The manager again refused to assist at all and didn't even give us our coupons. So we lost all our coupons which was worth over 40 dollars and couldn't get any resolution to our 30 dollar coupon off our total. I am very disgusted at the level of professionalism and her unwillingness to help us out at all. I mean this is a simple resolution to keep a loyal customer. I have never been treated in a way that made me feel so cheated by someone that is there to make the customer feel like they mean something. I feel like we should get some kind of compensation for this because we did the planning and executed and because of her issues scanning anything it made the transaction laughable at that point. Can someone please let me know a complaint number to try to resolve this. I am very aggravated and at this point will cross dollar general off my list of places to shop.

I was at the store on West Adams in Temple, TX an older lady with glasses and heavy set lady with brown and orange like hair, was talking about adult toys showing pictures of them on there phones, I was in the next isle, found it was not very professional and extremely offensive. I have been coming into this store for years and will no longer do so as long as these particular employees are there.

today is March 13th, 2017 and as of today it has been the 3rd week I've been in the Hazlehurst, GA. store on Tallahassee St. and to such date I have not found your product which my dog is the only dog food he will eat... I've asked the employees which by the way are very polite and helpful and they've all told the warehouse hasn't shipped any as of the 3 weeks that I've mentioned ...I've even gone to the new Dollar General store on US 23 in the same time and the response ...the warehouse has not shipped any for 3 weeks now I've had to travel to Graham, GA. which is out of my way to get this product and I would like to know as to why such product is not being sent to our locations since it is a bigger town with more population... Thank You

Today March 12, 2017 my husband and I were at the Dollar General in Grundy Center Iowa, the isles were so cluttered you couldn't get to the shelves, I am
handicapped and I like the store but I will not go again. There was a line and the girl at the register went for help the helper came out waited on customers
while on her phone. I am sick of this store.

The Dollar General in West Frankfort, Illinois has half-stocked shelves every time I go in there. I needed Secret Clinical strength deodorant and went in there 3 times to try to buy it. 3 Times! In the 3rd try, I asked the 1 person I could find who worked there why they still don't have it. She said they didn't get it in the shipment and I could try again Tuesday. How many times must I try to buy 1 item before I can actually get it?! Dollar General used to be the place I could go and get everything I needed within reason. Something has changed and I don't like it. I try to go to other DG's but they aren't much better anymore. The DG in West Frankfort, Illinois needs some serious intervention. I heard a customer complaining about the lack of stock today while I was in there getting toilet paper (surprisingly they had a few packages on the shelf).

I would hazard a guess the DG in West Frankfort will not survive if you don't do something soon. Maybe the employees need to take less breaks.

The new manager of the store in North Claremore, Oklahoma, is HORRIBLE. She has absolutely no customer service skills, never smiles, never speaks to the customers and is RUDE! The previous manager worked so hard to develop a customer friendly atmosphere as well as personal relationships with the regulars and that's all been shot down by this new girl. It's a shame that DG looses great people and managers because the company works them into the ground for such poor pay. I've not only stopped shopping at this store but DG in general. Get it together, bring Jill back to North Claremore and treat your employees right! Appreciate them for what they do and the sacrifices the make!

My experience at the Dollar General on Caddo St in Arkadelphia was terrible today. A cashier and the manager were ringing up a item return. It took about 30 minutes while I waited in line behind the woman returning the items. I waited patiently holding my three cold drinks. They then apologized to the woman returning the items several times. As I came up to the counter, they then decided to open the other register! They did not greet me at all, nor did they apologize for the inconvenience. The only thing said to me was that my card wasn't working when It said approved on my side of the screen. They were extremely rude. As my receipt spit out I immediately left with the intentions of a customer complaint. Never again will I be found in this Dollar General.

I went to the Dollar General on Primm Road in Colchester, Vermont last week late afternoon and forgot a bag. I called the next morning asking if I left it. The woman Cho checked me out said yes, she remembered me. She didn't know where the bag was but come in with the receipt. After I got out of work I drove back. The first problem I ran into was, I was told by the manager that if a bag is left by a customer, the items get put back on the shelf to be sold again. The second problem was one of the items i purchased was the last one on the shelf. I was told I couldn't be refunded the money because there was no product and that I would have to wait for the shipment to come in and be put away to see if another one would be coming in. So I went in today and sure enough, there are still none.
I'm very very unhappy. I have never heard of product being put back like that without giving the customer the chance to come pick up there stuff. There should also be a way for a manager to order specific items for situations like this. I realize it isn't alot of money I'm talking about but it's just not right.

Good Afternoon,

Your manager at the Dollar General store in Centerville, Iowa (there is only one), really needs to be replaced. The store is very poorly managed and loses customers on a daily basis. For months, there have complaints throughout the city about how horrible the management is at this location. You walk into the store and there are never any employees at the front desk to help you, nor do they come when people are ready to check out. The manager will rarely help a customer, even if she is standing right by the cash register, instead, saying someone will be up and continuing with whatever she is doing, as the customer continues to wait. I, along with many others, have ended up just leaving carts full of merchandise and walking out. Something really needs to be done with her.

Just got home from store, opened the bag of candy and it was hard as a rock. Not edible at all. Happened to check exp. and it was expired 2 months ago! Are you usually a store in the habit of selling out dated items. I have actually bought VERY moldy shredded cheese before also, but never complained. As this has been a 4th occurrence I am starting to get a little perturbed. Is there anything you can do to promote the checking of expired items and at least get them off the shelfs and out of your coolers? My son is extremely allergic to Penacillin and would go into anafallectic shock had he eaten that Moldy Cheese...I am very lucky I seen it.

The Dollar General in Cross Anchor SC going towards Union SC on Saturday March 4 2017 was awful! There was at least 20 people in line to check out about 4 pm with no help in site! Finally someone attempted to open another revisited and couldn't ! She finally asked for help and was told she couldn't help her because she was the manager! The one having the trouble was the manager! Finally I along with a couple others put my stuff down and left. It just wasn't worth it. Please make sure that capable people are working during busy times. We all have places to be.
Thank you
Krista Wix

2/27/17 13:21:[protected]
&
2/25/17 11:41:[protected]

I updated my profile with my new phone # [protected], however when I entered it for my digital coupons it didn't work. I spent a lot of time researching the flyers & digital coupons. I would like a refund for the amount of money I lost due to these incidents.

Thank you in advance for your help.

My daughter was working there and treated terribly. My father passed away 3 weeks ago and they wouldn't even give her bereavement. Her assistant manager told her to look for a bus route to bring her to work then she is told she doesn't even know how to do the job. Absolutely ridiculous for someone to be treated that way. I will call and message e eryday til something is down with Becky and Jersey. Store 11543

I just went to the Dollars Store in Noel Missouri today and bought some freezer bags and storage bag. I bought your store brand. Here is the bar code number. [protected]. Here is the number stamp on the box [protected]. I got picture if I had a way to send it to you. Here my problem is I pull one bag out use it then I pull out another bag it had a dried up cockroach in the bag. I don't know if there any more. But that about made me throw up