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Dish Network / poor quality of service and defective equipment

1 554/1964, Sree Vihar, CS PurBhubaneswar, United States Review updated:
Contact information:
Phone: 9937086252

Having moved to Bhubaneswar I purchased my Dish TV on 25th August 2007 with one year free viewing time with Telugu regional package. To me it was problem time from that day onwards. I shall serialize the issues here under.

1. Audio on its own going down. Try to switch between various channels with full volume like mad, you will suddenly explode with full volume. A disgusting affair for me and a nuisance to the neighbors.
2. Every now and then on many channels, we will get problem code "301-No signal - Check whether antenna or STB is properly connected"
3. I was not getting the free to air DD channels at all for quite a long time after installation. Now I have been getting them for the past one month when the realigned the antenna and repaired my STB (second time). Of course, the problem of no signal is with most other channels.
4. Contrary to the claims of 99.96% uptime with best quality of service, the signal goes off in many channels if we face a thick cloud cover itself. If it is slight drizzle the whole equipment is pretty useless. The signal returns much after the drizzle stops.
5. It is advertised that once you register your mobile with Dish TV, you are automatically recognized when you call their Customer Care. This is a blatant lie. Every time I call up, I had to go thru the religious of entering my 11 digit VC number. The travails do not end there. The Customer Service executive again asks for your VC Number and other information like your address for confirmation that you are the same person who bought the service from them. Then they start giving you useless and irritating advices like after switching on the equipment leave it for 10 hours on channel 555 or remove the VC and reinsert and the like. Very very disgusting and nauseating affair to deal with dish TV.

After all this if some one wants to still buy Dish TV it is nothing but suicidal.

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Comments

  • Si
      8th of Apr, 2011
    0 Votes

    It is really disgusting that I have to mail you guys once again.

    First time the installer forgot to install LNB monoblock. I have contacted customer care.The technician came yesterday and install it and told us all channels will be appeared within 2hours.

    But after 3hrs the channel no reduced. It is now 216 instead of 300.The most of the channels shows error 301 STB not properly install.

    In stb info few boxes showing red instead of green.
    Guys please help, I am really frustrated with this kind of service.

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