i got on my computer a bill increase of $ 50.00 with no advance notice and when i called was told that this is your current bill that went up from $ 95.00 to $ 145.00 that i had no more discounts coming in a nasty way, i then told the associate that i never ordered HBO, why was i billed for that she in turn told me i was charged for the passed 3 month since i was offered this for a trial but then had to cancel after the trial period, i told her never even ordered the trial pkg, also told her that i had a 3rd. modem in a guest room that was not being used to eliminate that also, in the end she was going to give me a discount of $24.00, told her that it was still more than i wanted to pay since it was only for the nurse coming here to sit with my wife that has 7 stage Alzheimer disease for a couple of hours during the week and then watching certain shows and that money with all the medications etc was a problem, this b#!$% could not care less and when i came downstairs the nurse asked me what happened, there is no picture, tried to fix it with the instructions etc but to no avail, later in the evening called technical support and after going back and forth, they could not fix it and ordered a service cal, but not till today Monday 07/17/17 between 9 and 12.
The whole ordeal was mind boggling not to forget all the outages when it rained and snowed and you get the usual answer "clean the snow off your disk that is 40 Ft high on my roof.
This nasty person/rep. was just enough for me to look for another supplier, calling around landed up with Spectrum cable tv, far less money including HBO then i paid these guys and the installation was all done in 1.5 hours.
Called Direct Tv to send me a box in order to mail the components back and after many holds, disconnects and transfers got a person now telling me that i owed them another $ 130.00 for discontinuing service and this is after being with them for 9 years as a client, taking a lot of abuse and fake promises.
My advise is stay away from Direct TV they are a nasty bunch and do not care about customer service, with all these dish co., put it close and low to be able cleaning it from the snow