DirecTV / customer service/representative did not understand my payment request for an extension

United States

I called today 9/21/17 as my bill is due, needed to requested an extension the lady had a very heavy accent I could not understand her, when I asked her to say that again she started all over with what seemed to me as a prepared script...I tried to stop her to no avail...finally I did yell HELLO which did stop the scrip...but I guess my Hello did nothing to resolve the problem as she hung up. I called back as I had asked her to note that I would be paying the bill on 9/27...the next representative did not have any notation of my call just a few minutes prior. I just want to speak to someone that is not reading from a script that I can understand

Sep 22, 2017

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