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DirecTV / billing

Review updated:

I am so sick of this company and it's high rates.And reps who barely speak Goodwin English.Doing and saying anything to get you off the phone.It's like they don't want to do their job.I can't even get a rep who understands how to read a bill.And that's what they are supposedly trained on.This is a rip off cable company. I hope this company loses all their customers.Because their agents need to be unemployed.They do not want to work.

Gi
Apr 25, 2017
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Comments

  • Wi
      Aug 07, 2019

    We changed companies on Aug 2nd and I called you to disconnect us on that date. I was told that you would send a package so we could send back your equipment (at no charge to us) and have not yet received . the box to send your stuff back. So I called today and was told that we are getting charged for the rest of this month., even though we no longer use your company!! The only reason we left you guys, is because you no longer seem to have cbs (ch.6). We watched so many programs on that channel everyday and week after week, we had no cbs (6) to watch!! You sent a antenna to us and it did not work---so that was useless!! We are not paying for the rest of this month, when I have already cancelled and also for the reason we have cancelled!! It would be like moving from your home at the beginning of the month and you cancelled your electric company but they tell you still have to pay for the rest of the month!! We are on S.S. and cannot pay for something we are not using. If this is not taking care of, I will call every TV news company and tell them our story--and trust me, I will do that. Please send me a reply on my e-mail, a letter by mail or a phone call. Do not call me this coming Wed--Aug 14, for I will be having surgery on that day. Signed, Wilma Jarding

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  • Wi
      Aug 07, 2019

    @wilma jarding PLEASE take care of this as soon as possible!!!

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  • Wi
      Aug 07, 2019

    Already posted a comment!!!

    0 Votes
  • Wi
      Aug 07, 2019

    How many comments do you want from me? Look above at my very LONG comment!!! Signed Wilma Jarding

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