Direct TV / hurt by directv consumer deception
When I signed up with direct tv, I had the dish network for over 3 years and looking for a change. I was made to feel like direct tv was a better fit because they advertised a better package of over 500 channels and the salesperson made you feel like you had so many channels at your fingertips. They did not tell you of all the additional fees you would incur to access the additional channels.
My first bill was over 90 dollars, my dish bills never exceeded 80. I was told that my monthly bills would average roughly 68 per month. I called direct tv and was very upset because not only was my bill much higher than dish, I also was dissatisfied with the quality of service. There were so many channels I could not view because I did not order extra packages and the quality of the hd was not great. I decided to cancel my service and at that time was verbally told that, if I decided to cancel, I would have to pay an early termination fee of 420 dollars, I was shocked! They gave me two 6 month free additional package to pacify me.
The next month, I received a bill for over 100 dollars and it was at this time I decided to cut my losses and accept the early termination fee and cancel my service. It was at this time that they informed me that they wound be drafting the money from my account but they did not say when. When I checked my account this am, I was in the negative because direct tv drafted over 540 dollars from my account. No courtesy call, no working with you to find out if it would be okay for them to go ahead with the drafting of the funds from your account. That was so wrong of them to be so uncaring.
I am not upset because of the above events which unfolded and am sure that all of this was in writing in the agreement. I am hurt more because of the level of deception by this company. Just like they could tell me at the time the events were to occur, they could have also explained these to me when I placed the order or when they showed up to install service. I hope all consumers can be reached about the practices of this company, I plan to work had in getting the word out to people in my family, my neighbourhood, and my jobs. No one should patronize direct tv, no one!
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