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Direct TV / try my tactic!

1 United States Review updated:

I noticed that my Direct TV bill was about $50 higher than it typically is so I looked at the details of my bill and noticed that they had incorrectly billed me for an add on service (NFL Sunday Night Ticket) that I had never requested... I hate football! So I called customer service and was told that since there was a free promotion happening when I joined a year ago and that promotion included the NFL football thing (which I never watched, by the way), that they automatically signed me up for this year! They claimed that they sent me a letter in June and I had 30 days to let them know if I didn't want it! Hello? Unethical business practice anyone? I then asked if I could get a refund and they said no. Then I asked if I could at least cancel the service so I don't continue to get charged and they told me that I had to continue to pay for several months for a total of $250!!! I asked if I could cancel my service altogether because I was so appalled that they were bullying me and they said it would cost $300 to cancel!! The good news? I supposedly got it resolved... but I will believe it when I see it. Here's what I did several hours later:

- I logged onto my account and searched their site for "regulations", "FCC", "complaints", "legal" etc. to try to find out the rules and what public agency governs their regulations. I wonder if they have a record of the searches you do when you are logged in... I suspect they do.

- I called the automated customer service and said the word "complaint" when the voice-activated system prompted me. Interestingly, my call was answered right away by a VERY polite agent (unlike the ones I talked to earlier in the day).

- The agent had a record of my previous calls and said that she would talk to her supervisor. She put me on hold for a few seconds and came back and said that they would not only cancel the service but would refund me the 2 months of charges within 24 hours!!! That was about an hour ago so we'll see. It will be quite a surprise if they do fix it.

I just thought I would post this in case anyone wanted to try my tactic.

Va
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Comments

  • Li
      7th of Nov, 2007
    0 Votes

    An ex room mate had service installed at her new address, under my former Direct tv acct. I found out about it in June ( receiving an email from Direct TV thanking me for upgrading my pkg) I called and found out this acct. Was installed at her address in Dec.

    I have called Direct tv since June to get this out of my name. They cancelled the service added 250.00 early disconnect fee. And suggested their fraud dept. Would be who I needed to talk to. I have called them numerous times and actually talked to a person 2 times (who promised they would investigate and get back to me) GUESS WHAT? No call back I have called several more times after 20 mins on hold the call is disconnected . So I have chosen the option to leave my name and number. GUESS WHAT?? no call back.

    I have several pages of notes dates, times,. names, of employees I have talked to there since June. And still no response I have sent a certified letter explaining the situation and asking for help with this GUESS WHAT?? No response. The acct has now been put on my credit report which again I can do nothing about.

    I can not even imagine that a company could be ran this way. I only hope to compare this with the phone companies that used to take advantage of people by being the only available service. And look where they are now!!!

  • Yo
      20th of Jul, 2008
    0 Votes

    Yolanda of Shrewsbury PA (06/22/08)
    Has anyone ever had PPV charges for movies you didn't order? Someone, I don't know how... Called in on the phone (Direct tv says it was MY PHONE number that used to call in the orders) to Direct TV everyday for 2 months and placed orders for PPV Porn running up charges of over $1000.00. We didn't do it! Anyway, after several attempts to contact them all the way to the Office of the President, we were told that we were liars and that there was no way that someone else could have done this and we were responsible for the bill.

    Since then, credit agencies have attempt collections and we refuse to pay it. They have been so unreasonable and flat out calling us liars. They say that someone living here had to have called in these PORN movie orders. I didn't do it, my husband did't do it, nor did my 2 young children! Some orders were placed at 5AM when no one was even awake or home. Some were suposedly downloaded to our living room receiver... now, why would we download porn movies to a living reciever where our children would see them?

    So my credit is destroyed because of this. Can anyone explain how this could happen...could it have been a cruel joke and how did they do it? Direct TV says that their System is fullproof and un- Hackable. Why is Direct TV so unreasonable about these charges? They won't remove them.

  • Jd
      28th of May, 2010
    0 Votes

    In April of this year I received a charge of $10.99 for a PPV directtv claimed I purchased in Sept 08 - no exact date stated.
    I called to have the charge removed as neither I or my wife ever ordered a PPV. I don't think we could have even received a PPV as we use broadband for our telephone and not a land line.
    When I questioned why such a long delay in my getting a bill they told me they couldn't bill as I didn't have a land line and the "ordered PP V" didn't show up until I returned a reveive we were not using and they read the charge off that.
    Insisting we never purchased a PPV got us no where - have basically called liars and the bill stands.
    But get this, as we were moving in May I told them to cancel my service as I would go to cable. They offered a $100 credit but the $10.99 PPV charge would remain.
    I laughed and left them. Should I have trouble with them I shall contact the Dept of Consumer Protection in Connecticut and I am prepared to sue them in small claims court.

  • Ma
      31st of Mar, 2011
    +1 Votes

    Beware!! of the contract that Direct TV claims you signed to get their service. After the installation is finished the Direct TV installer will have you sign a one page piece of paper. That yellow or pink receipt you sign, which you think is just a receipt, says by signing it you agree to all of the conditions in Direct TV's on line contract. That online contract that you have never seen, says that you have now agreed to never take Direct TV to court if there is dispute with them; it also says that if there is a dispute wth Direct TV over billing you agree to binding arbitration with an arbitrator of their choosing ; that you, the customer pays the arbritrator up to $125 for that arbitrator to decide your billing dispute with Dirct T.V. This on line contract also says that if you terminate your service early that Direct TV can charge the early termination fee to any credit card they have on file for you or that they can take the money directly from your bank account without any notice to you. this early termination fee can be thousands of dollars depending on what you agreed to pay per month. That on line contract also says that you agree to stay with Direct TV for at least two years. To complain about Direct TV to the FCC, Send your complaint to the following address, making sure to include copies of all supporting information:
    Federal Communications Commission
    Consumer & Governmental Affairs Bureau
    Consumer Complaints
    445 12th Street, SW
    Washington, D.C. 20554 or
    PHONE: Our Consumer & Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET to answer your questions and assist you in filing a complaint. Call toll-free at 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL- FCC (1-888-835-5322) TTY

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