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Direct TV / unable to order pay per view movies

1 United States Review updated:

I am writing in response to the fact that I have been paying Direct Tv for five years and am still having problems. I have never been late with a payment or missed one. I am terminating my service next month. I have been over charged and not able to order pay per view movies even though I have paid for the month. They put my on hold for an hour at a time and many times they disconect you. Buyer beware. I spoke with two managers tonight, Rachel from a North Florida call center, badge # LKC1424 and Maryann badge # LKC1711. They would not even listen to the problems I have been having.

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Comments

  • St
      20th of Mar, 2013
    0 Votes

    I have had the same issue for almost two years not being able to order pay per view. Unfortunately, they hold everyone hostage with Sunday Game Plan and other exclusive products. If you check the BBB, they have had a constant "F" rating for years now. They and the cell phone industry are the only people I know who punish customers for loyalty.

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