Direct TV / bait and switch
I have been with Direct TV for 7 years. I purchased my recievers when I started the service. In December 2008, I called due to the failure of my DVR. Direct tv was more then happy to replace it for free. they also stated that they could replace all the other boxes for free since I have never had any replacements for the contract...
But the reason I called was to try to have my bill reduced and said that I did not want to have anything done with the recievers unless that was possible. They said they could reduce my bill by $15 a month for the next year and it would go back to normal if i did a 2 yr contract and ...
So... i call back to validate and verify that what they said was going to happen.. what a shock that i find it was not true
first call... was told i should be happy for the free recieves and that direct tv would never do any credit for $15 a month. I asked for a manager.. was put in wait hell for an hour.. finally hung up
second call... asked for verification again.. was told that there was no credit on the acount... asked to speak with someone about shutting the account off and shipping the equipment back.. was sent to account disputes.. and was then told if I did shut the account down ... i would be charged up to $500.oo. I explained that the only reason that i went into the contract was due to the fact I was going to get a reduction in my bill.. and she told me there was no record of that.. Asked for a manager.. explained what had happened... she said she would credit my DVR cost ($5.95) for 23 months and put a credit on my account for 12 months of ($10.00). Also told me Direct TV can only do up to $10 a mont of a credit. probably to prevent the service desk staff from giving away the world.. LOL...
So the moral of the story... If you do business with them.. get it in writing before you commit to any contract. have them email it to you or have them give you thier personal number and the location they are in...
because they will LIE to get you to do a contract... BECAREFUL !!!
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