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Dillards / not correcting their error

1 600 Carnaham DrMaumelle, AR, United States Review updated:
Contact information:

I treated myself to a michael kors large (8.5 x 4.5) wallet that had coin purse and room for my iphone 6 and paid 68.60 for clemintine color as it was only color on discount and i didn't mind as good deal. I received the correct color, but received the small wallet (6.5 x 4) with no coin purse and only holds iphone 5. Dillards tonight said "sorry as we are now out and offered no solution. Of course they were out, but the wallet was available when i ordered it!!! Dillards should have offered a different colored wallet at the same discounted price, but they refused and only offered to try to find the wallet i originally ordered in a store even though it was a clearance wallet and most likely won't find. They should have offered me the wallet i ordered and matched the price, but they refused. Again, dillards put the correct item number on invoice and i have proof from my printout, but they sent the wrong wallet and it was for a special occasion (As it is a wristlet), but dillards won't do anything.Last time i will ever order from dillards!!!

Ma
Jul 27, 2015
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Comments

  • Ph
      28th of Sep, 2008
    0 Votes
    Shopping Spree - Shopping Spree
    Dillard
    Las Vegas
    Nevada
    United States
    dillards.com

    The sales person put a proof of purchase sticker on top of the registration #, and I'm having trouble reading the number. Anything I've tried has not worked. What a bummer!!! I really like shopping at Dillards.

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