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Delta Airlines / disability help

1 MD, United States

Flew Delta out of Baltimore/Washington to Atlanta, Ga. When tickets purchased a wheelchaire was requested since I have had several Strokes. Well... even though it was on my ticket "wheelchair request" I couldn't get one. When I finally got to departure gate I ask if I could board first due to my disability and was told by agent that only first class customers board first and they do not let disabilited customers board prior to the number on their ticket. There were no seats at the boarding area because most customers had their laptops, carryons, coats on several seats. Probably those first class customers. When we got to Atlanta Ga, I asked for a wheelchair and got no help again. What an airport to get to lugguage pickup when you are trying to walk with canes. I found a seat at one point and cried with pain.. did I get any help? NO... The return trip was the same, couldn't get a wheelchair or help. Delta you need to have customer service training programs. And I mean for all passengers, not just your first class passengers. I have attempted to contact Delta with my complain, but they are ignoring me. Guess they figure I'll go away, which will probably work in their favorite. But I won't fly with them again if I don't get a response and at least someone letting me know that the is being handled and won't happen to other disabiled passengers. Linda


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