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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:40 pm EDT
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Delta Air Lines customer service

Had a bad experience with Delta last summer. With no weather excuses at all, they got me in late and I missed my connection flight. I got no help upon arrival such as de-planing first, or rescheduling with another flight so I got to my destination late and missed my ground transportation to my final destination. I finally got in early in the morning, got a couple of hours sleep, and headed off for my business.

My return trip, they lost my baggage, and said I could not get it until the next morning. I did not get it as planned and did not have material for a presentation that day. The phone# I called for tracking the baggage was worthless; they could not track it. They promised it would get routed to my home airport later in the day, and would call me when it arrived, as the first time of arrival they gave me was wrong.

I ended up going down there myself and picked it up. It had been offloaded with another airline service baggage, thus the wrong arrival time earlier. And of course, my suitcase had a rip in the bottom.

Delta's reply for all of this was a $50 voucher for a future flight, take it or leave it... I realize these things (One or the other) happen to travelers daily, but the combination and their lack of response made me decide to avoid Delta in the future.
Gerry

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mad_at_delta
,
Jul 31, 2008 2:56 pm EDT

July 27, 2008

Richard Anderson
CEO
Delta Airlines
1030 Delta Blvd
Atlanta, GA 30354

Dear Richard:

As a rule, I don’t usually take the time to write letters following poor customer service, but I have decided to make an exception after my recent experience with your airline.

My flight out of LAX was unfortunately cancelled due to “bad weather” in New York (after having already been delayed for three hours). This was not a surprise; the consumer has sadly become immune to the airlines’ ineptitude in regards to responding to the slightest change in the weather. What really irked me was the way I was treated by your customer service agents.

Once I had learned (through my own initiative, of course) of my cancelled flight, I called Delta’s customer service hotline. The agent informed me that I had been automatically rebooked on an itinerary that would have totaled 16 hours of travel time from Los Angeles to New York City the following day. I asked him to find me a non-stop flight, which was what I had originally paid for. Luckily, he booked me on such a flight. Later that day, when I looked up said flight on Delta.com, the website notified me that there would be one stop. So, I called Delta again, and a second agent assured me that this was incorrect; I was on a non-stop flight. Several hours later, when I decided to check in, the itinerary clearly noted a stop in Cincinnati. I once again called customer service, and the third agent proceeded to tell me that there were in fact two flights, with the same flight number, arriving at LaGuardia at the same time – and I was booked on the nonstop one of the two. This made little sense to me, and so I asked to speak with a supervisor – Susan, in Salt Lake City. Finally, Susan told me the truth. I was not on a nonstop flight at all. I never had been. What really irritated me was Susan’s total disregard for the fact that I had spent much of my day on the phone with Delta, having been lied to on three separate occasions. Not once did she offer to resolve the situation, neither with an upgrade, nor an offer of a refund or some extra miles. Susan blamed it all on the weather. The weather did not lie to me, Richard.

Spending my day on the phone with Delta agents is not my idea of a good time, especially when I’m treated like an idiot. I have access to the internet – I can fact-check. Not to mention the fact that I was subjected to a rather obnoxious outgoing message before I was even allowed to speak to an agent, explaining the evils of oil speculation. Have your PR people forgotten that airlines have traditionally been the most notorious oil speculators, betting on the price of oil in order to lock in prices a year in advance? It also seems rather silly to blame all of your problems on oil speculation, when the airlines (save for perhaps Southwest and Continental) haven’t figured out how to do business when oil is cheap. It might be smart to discontinue this silly PR stunt.

I’m quite aware of the fact that one person can never make a difference when dealing with a company such as yours. Thankfully, I work for a large, global company myself. I can assure you that I will never do business with Delta again. With just a little bit of effort on my part, I am hoping to say the same thing about my 15, 000+ colleagues. We’ll stick with Continental.

Kindest regards,

[Me]

CC: Edward Bastian, President; Stephen Gorman, EVP Operations; Lee Macenczak, EVP Sales & Marketing; Beth Johnston, SVP Human Resources; Larry Kellner, CEO Continental Airlines

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O-towner
Orlando, US
Mar 31, 2009 12:26 am EDT

I now refuse to fly Delta. I dealt with a counterperson (not sure what they are called) at O'Hare in Chicago that I really wish I could have spoken to her supervisor. Just unnecessarily rude for whatever reason she wanted to pick and I didn't appreciate it at all. And that's just one of the problems I can remember having with them. I haven't flown in years because of the multitude of problems I've had with airports and airline staff and for the prices we have to pay, it's not worth it to me. But like I said before, if I needed to fly somewhere, you wouldn't EVER catch me on a Delta flight. I'm not surprised at your experience at all. I'm sorry for you but that doesn't mean much coming from me - I can't do anything about it and I don't work for them so... just extending sympathy I guess.

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1:13 pm EDT
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Delta Air Lines awful airlines

I've been a frequent flier since I was 14 (for several decades now) and I've never seen such regularly practiced irresponsibly bad communication, and such shocking lack of accountability from any Air Carrier in the U.S. - Please read below:

On my last Delta flight I had to layover in Atlanta. Upon arrival in Atlanta I was instructed to go to a gate at the end of their 'B' terminal for my next flight segment - no problem I had 45 minutes to catch that flight after landing in Atlanta. Well we eventually made it our Gate (B31) with 25 minutes to spare - no problem, right? Wrong - there were no flights at that gate AND there were no gate change warnings at the gate (a gate change notification {at the gate} is common courtesy (and nobody has any reason to believe the information is any better at some {distant} Arrival/Departure monitor somewhere else in any given larger Airport).
We had 25 minutes before our next flight (which was THE LAST FLIGHT of the night) and there were NO GATE CHANGE WARNINGS WHATSOEVER (!), and EVEN WORSE - there were NO Delta employees anywhere within sight to ask what's going on!
Since we had little time to spare none of us did not dare scrambling to try to find any Arrival/Departure monitor (especially as we had no reason to believe it would be anywhere nearby, or give me any better information than the information monitors at the gate). So we waited -IN GOOD FAITH- for any Delta representative to show up at our gate (B31) (as there was no information displayed on the gate monitors yet) to let us know where our flight is, and if there's any gate change to be concerned about. We waited & waited & waited - TO NO AVAIL (!)
At 11 minutes before our flight was supposed to leave from gate B31 we were convinced that there wasn't going to be any flights that night from B31. In a very unhealthy rush several people went scrambling from Gate B31 to find ANY Delta rep. to see what's going on. We finally found a Delta rep. 1/4 mile away and learned that many people before us were also ANGRILY scrambling to find the same flight. So an over-worked Delta gate rep. gave us the bad news: Our flight is leaving from Gate 'A'29(?) in 9 minutes (! - A GATE WHICH IS ABOUT 1 MILE AWAY (!) It was hopeless - and it was not our fault. WHY DIDN'T DELTA AIRLINES JUST GIVE A STANDARD 'GATE CHANGE NOTICE' AT THE GATE? If they had NONE of this would have happened. We had NO [reasonable] way to know of their gate change (!). This is highly irresponsible of Delta for carelessly doing this to their passengers (!)
That was the last flight of the night and the Airline would not even put me up for the night at a hotel, or offer a blanket to sleep in the Airport with. I slept in a COLD airport terminal with only a light wind-breaker. I shook all night from the cold & achieved absolutely no rest. I missed my important appointment the next morning in Indianapolis.
I wrote a letter to Delta Airlines about my ordeal(s) and they never (to this day) wrote back to apologize for their grossly irresponsible and avoidable mistakes. SHOCKING !
Consumers - Beware of Delta Airline's cold/heartless irresponsible business practices.

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Zicel
, US
Aug 30, 2009 5:46 pm EDT

On 08/15/09, we flew from Atlanta to Wichita. Our fly was scheduled for 6am, we arrived at 4:50 am. They told that our fly was canceled, but it was not.

The lady working at the counter was complaining that they should use the kiosks in the morning, she also said to another employee that we were a pain in the @ss, right in front of us.

Our luggage did not arrived in Wichita until the next day, and my curling iron, and my grandson's sandals were missing. The lady working that morning was rude. She was lost and did not know what to do.

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Birano
, US
Dec 04, 2009 10:31 am EST

I was misquoted on an airfare by the delta Agent, and when I tried to get the ticket corrected, I was ignored by the company after writing in a complaint as told to do by Customer Service...To add insult to the experience we were delayed 6 hours out on the flight and then had the flight canceled at 1Am in the morning after waiting 6 hours to depart. The worst part was you could sense all the apathy of the employees. The Airline cares so little about the passengers these days, people should really cut down on the amount of air travel they do, until the airlines start to treat the customers with some level of respect.

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583586
30223, Georgia, US
Oct 27, 2010 1:32 pm EDT

so youve been flying for 14 years and you mean to tell me on your way to B31 you missed the whole flight screen across from B29? i mean YOU WALK RIGHT PAST IT AND IT TAKES UP THE WHOLE WALL! you could have EASILY looked and seen your flight had been changed, but people like you are too stupid to take action themselves, people like you need to be TOLD where to go in life. B31 to A29 is a very possible commute in 9 minutes if you put a little fire under your [censor] and stop [censor]ing. i hope you stayed on standby for weeks...

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Sueeee
, US
Jul 21, 2009 8:31 pm EDT

Just had the same thing happen to me only in St. Paul and in Detroit. Change of gate, no one around, monitor far away, luckily a pilot of another airline, helped 4 of us find the right gate, with only 10 minutes to spare because of the space between gates...The merger with NW has really made a bad situation, only worse...NO longer will I fly either airline and I am in the Hub of NW. Oh well...

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5:08 am EDT
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Delta Air Lines pricing bait and switch

I am very upset with Delta Airlines. I used their preferred means of booking a ticket via the internet and was provided via their website a fare of 545 euro which converted to $712. I went to purchase and it would not allow the purchase. I made a pdf of the pages and also the weblink. I then called the internet desk for Delta and told them the situation. They got a fare of 712 euro or $890 and said this was the only fare they would allow. I said I had proof from their own website on the pricing and that I could send. They said we don't accept proof only what we can have in our system. I said that is wrong and as I have a price from their site they should honor it and they refused. This is completely unethical business practice and I have over a million miles on skyteam their alliance. I have been facing these problems more and more in the past year and it is UNACCEPTABLE the way they treat their loyal flyers I have been platinum for 15 years so I don't even want to consider how they treat leisure flyers. Delta you are a terrible company and why should we ever feel sorry when you have financial difficulty!

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SMSCHAM
Edmonds, US
Oct 09, 2013 4:03 pm EDT

I got Bait and Switched by Delta and by Expedia today. Round trip to Cincinnati on the 18th, return the 21st, advertised at about $689. Then, after all the seating and billing info is entered, and you press BUY, the price becomes $808.
How do they get away with cheating and deceiving customers with this dishonesty?

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Liezleb
, ZA
Aug 13, 2009 2:14 pm EDT

I had the same problem I purchased tickets and got confirmation just days before we where suppose to fly. Detla sent the reminder. When we got to the airport they said that they had not processed my credit card and I have to now pay the higher fare then the one I got qoute weeks before. I even had seat numbers been in a mood to just get on the plane I then paid it but I have been complaining for a year now and no response. It was an expensive lesson but now I know not to fly delta.

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6:09 pm EDT
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Delta Air Lines delta will not deliver my delayed luggage and is giving me only 5 days to pick-up before sending to

After 36 hours in transit due to inclement weather - I arrived at JFK to find my luggage missing. Now I understand that weather happens and I simply endured that part of the situation. But when I entered the baggage claim office at 10pm on a Monday night, there were about 25 other individuals who also had not received their luggage and this was more than I could bear. The thought of standing in another line for 2 hours plus was discouraging to say the least. I asked the person at the counter for a number so that I could resolve the situation over the phone, allowing me to begin my 2 hour trip to arrive home at midnight.

I called both baggage information and customer service several times only to be told my only option was to pick-up my luggage which had finally arrived at JFK on Tuesday. I had 5 days and then they were sending it to Atlanta. I asked what other options were available because the feasiblity of me being able to get to JFK was impossible. I asked them to deliver it - which was flat out refused. I asked what the charges would be to have it delivered COD and was told I could not do that. When I asked to speak to a manager I was told that customers are not allowed to speak with managers.

I will absolutely never ever travel on Delta airlines again. While I completely understand that luggage delays do happen - I do not understand a business treating its customers this way.

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Delta Air Lines stuck at airport for 3 days

My wife flew from Seoul South Korea into Atlanta Georgia. She arrived in Atlanta on time and once she got off the airplane they told her, her flight was cancelled due to weather. I understand the airlines have no contol over weather, however there customer service was horrible. Delta told her in Atlanta that there were no other flights until Tuesday. Once I found out about it I called Delta up to see if they could possible fly her into another city that would provide service to Indianapolis. They told me they could confirm a flight the next day and that was about it. (Great, I'm in Korea making reservation, while she is at the airport getting no where) What is funny about all that is they told her nothing until Tuesday. I got her a confirmed seat while I was in Korea...funny you say. That's not the only bad thing. She made it to the airpor the next day, however she had a five hour delay. She was suppose to depart Atlanta at 1430 and arrive in Indy by 1700. That never happened, she was on the airplane by 1700 and after sitting there for five hours they finally got onto the flight line. They started the engine, then told them they had "difficulties" with the engine. Back to square one. Stand in line for two hours trying to get out of there and they "confirmed" a flight out for Wednesday. So she arrived in Atlanta on Sunday March 1st around noon...and it is now Tuesday. My sister flew out Southwest from Atlanta to MN and she is there already. She arrived and is at home, and my wife is still stuck at the Airport. They are offering a hotel vocher and thats about it. It is unacceptable, they could redirect her flight and get her home. Other airlines are doing it but Delta has no customer service. DO NOT FLY DELTA. I am considering a legal suite over this matter.

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Delta Air Lines - selling companion/buddy passes

Tahlata h. Campbell is currently employed at delta bag room in atlanta ga.She is selling her buddy passes for 150-200$ and sold her companion pass to quintrina edwards for 2500.00$ then if she don't have a pass to sell, she would call around to fellow employees[friends] and sell their pass as well.She has been doing this for a long time and i think that...

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3:38 pm EST
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Delta Air Lines double billing

DOUBLE BILLED. PAID BY CREDIT VISA CREDIT CARD ON 2-3-09., FOR REFERNCE NO. 7103 AND 8316 ZND 0952 AND 7856.. THESE ERE DATED 12-30-08 AND 12-31-08.
NOW ON THIS MONTHS BILL FROM THE CREDIT CARD, I GET BILLED AGAINAS FOLLOWS;
REF # 1062 DATED 01-29-09, AP9*PRIVACYMATTERS123 877-993-6264CT
REF #1481DATED01-29-09, AP9*PRIVACYMATTERS [protected], , AND REF# 8221 DATED 02-01-09 AP9*PMIDENTITY.COM [protected] AND SAME DATE REF# 4624AP9*PRIVACYMATTERS123 [protected] CT
PLEASE REMOVE FROM FEBRUARY STATEMENT

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12:39 pm EST
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Delta Air Lines overbooked flight and denial of seats booked with skymiles

My husband and I are both longtime sky miles members of Delta and fly
frequently for business and pleasure. This past week, we planned a
family trip to Ft. Myers fla which was booked in September using sky
miles and companion certificates. I confirmed this trip twice with sky
miles representatives since the website would not allow me to check in
online. I was assured that we were confirmed but that we couldn't check
in online due to one child being a minor. However, when we arrived, we
were at the gate early and still not allowed to get seat assignments.
Apparently, Delta sent a much smaller plane and we were bumped because
the plane was oversold. We were not offered any compensation. We were
simply told that they would try to rebook us on another plane, even
while the gate agent was telling me that there were no other flights
from cvg to ft myers that day. Tonya Mullins, the gate attendant, was
very upset and very rude to all of the guests who were bumped. We had no
idea that simply because 3 of our tickets were with skymiles that we
would not have seats confirmed, or I would have purchased the tickets.
This is not consistent with your ad that there are no restrictions, etc.
We finally got flights to Florida that day through customer service at
the airport. The only way we could get there was to fly to Dayton, Ohio,
and then atlanta and then to Sarasota, and then rent a car and drive to
Ft. Myers. Our costs were greatly increased, we lost our hotel
reservation that night and when we got to Sarasota, we had no bags, they
had been sent on to Ft. Myers. The baggage rep. told me it might be 48
hours before the claim could be processed as their computers were down.
We were told to try driving to the airport in ft. myers, which we did,
but of course, no one was there as it was after midnight by this time.
We finally got our bags the next day at the original hotel we had booked
but our Christmas trip was shortened by an entire day and a lot more
expense to us. We arrived at our hotel at 3:00 a.m., with our children,
when we should have arrived at 1;30 that afternoon. I am amazed that we
were not offered any compensation for this or at least a refund on some
sky miles or future travel. If we had known we would be bumped, we would
have taken the offer for compensation, but we were repeatedly assured
that our seats were confirmed and we would be on that plane. Why would
you send a smaller plane than was scheduled when the flight was
overbooked? I intend to cancel my Amer. Express Delta card and begin
using skymiles with another carrier unless there is some recognition of
the disappointment and frustration and added cost that this decision
caused my family.

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Delta Air Lines poor management overall

I'm a platinum medallion member with Delta. I travel weekly for my job, and unfortunately, you have to go out of your way to NOT use Delta - they have so cornered the market in many locations. From now on however, I will drive out of my way to airports that use other airlines, and pay higher rates if I have to - just to avoid using Delta. I'm tired of their constant delays and cancellations, their nonexistant policies or abilities to appease 'wronged' customers, and the uncaring and unhelpful attitudes of their staff. I blame it on Delta's upper management team - whose attitudes, abilities and ethics are reflected throughout the company. I kept track and found that for me personally, Delta 'underperforms' (causes me to be late to work or late home) approximately 30% of the time. If most other industries had that bad of a record, they would be closed down. I propose a boycott until they change their ways.

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Superdupervisor
Miami Beach, US
Sep 07, 2009 7:35 pm EDT

You sound miserable. 70% on time is not bad when you consider weather issues, mechanical problems, and all the crazy luggage everybody brings on. I'm a PM too, a hard one, from Atlanta. No connectoions, I can go anywhere in the world non-stop and I think that's pretty amazing. The stewardesses are very sweet and I feel safe because the pilots are much more experienced than Air Tran. The agents at the gates are a pain in the ***, but I can see they're understaffed, they're always having to leave. I can understand why their managers don't hire more because as an american consumer most of us don't want to pay more for quicker service. I hope things get better for you, believe me when I say that I know what you go through. Traveling isn't for [censored], these days, huh?

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Delta Air Lines disability help

Flew Delta out of Baltimore/Washington to Atlanta, Ga. When tickets purchased a wheelchaire was requested since I have had several Strokes. Well... even though it was on my ticket "wheelchair request" I couldn't get one. When I finally got to departure gate I ask if I could board first due to my disability and was told by agent that only first class customers board first and they do not let disabilited customers board prior to the number on their ticket. There were no seats at the boarding area because most customers had their laptops, carryons, coats on several seats. Probably those first class customers. When we got to Atlanta Ga, I asked for a wheelchair and got no help again. What an airport to get to lugguage pickup when you are trying to walk with canes. I found a seat at one point and cried with pain.. did I get any help? NO... The return trip was the same, couldn't get a wheelchair or help. Delta you need to have customer service training programs. And I mean for all passengers, not just your first class passengers. I have attempted to contact Delta with my complain, but they are ignoring me. Guess they figure I'll go away, which will probably work in their favorite. But I won't fly with them again if I don't get a response and at least someone letting me know that the is being handled and won't happen to other disabiled passengers. Linda

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Delta Air Lines overcharged

WARNING! Delta Air Lines employees giving out FALSE information at LAX - you could be charged as much as $600 for one piece of baggage! Customer service will IGNORE you! You will NOT get any money back!

My finacée and I arrived at LAX for departure to PVR (Puerto Vallarta) for a two week trip over the holiday season 2008–2009. At the check-in counter at LAX, a DELTA ticket agent informed us that fee structures had doubled as of July 2008, and i would be charged $300 round trip for my surfboard. I was outraged at this fee, and argued with the DELTA agent for about 15 minutes, until finally I relented and paid the exhorbidant fee.

Dismayed at having spent about the same amount of money on oversize baggage fees for my surfboard (6'2' shortboard, under 10 lbs, in protective bag), I asked the DELTA agent again to reassure me that this was the sum total of the fees I would pay for oversize baggage fees. She confirmed and gave explicit instructions that I should keep the receipt for $300 safe so that I could produce it upon my return to the Delta Ticket agent in PVR.

Two weeks later, I handed my receipt over to the DELTA ticket agent in PVR and explained that I had already payed the fee. I was then told that my receipt was in fact only one-way from LAX–PVR and that I would be charged another $300! (Actually - $311.25 with tax). My fiancée and I repeated the information we had received from the DELTA ticket agent in LAX to no avail. We asked to speak to the manager on duty, but were told that we would have to wait almost 2hrs, which would put us in danger of missing our flight. We were advised to pay and take up the issue with DELTA customer service after arriving home in Los Angeles.

So, without any reasonable recourse, we followed the DELTA ticket agents advice to solve the matter through customer service. I emailed immediately after getting home with a complete description of the events, and stated clearly that had I been given correct information upon check-in at LAX from the incompetent DELTA ticket agent, I would NEVER had agreed to pay $611.00 for my surfboard, instead I would have sent it home in a taxi, but under no circumstances have agreed to pay $611.25.

After three emails, and two phone calls to DELTA customer service, I have now been completely dismissed and ignored. I was given a form letter apology that I had been given incorrect information, and that my email would be used for training purposes, but beyond that there was nothing DELTA Air Lines would do to correct the situation. I have sent multiple emails since then requesting the official Delta Air Lines business name and agent for service, as well as their legal department phone number, but have been continued to be ignored. The DELTA customer service lines of communication had been cut off and I had been dismissed for good. DELTA would use my emails for trining purposes and keep $600 of my hard earned dollars, only $300 of which I had reluctantly agreed to pay.

It isn't fair that DELTA can hold their passengers hostage at airports, give out incorrect information that leads to cost prohibitive fees, then treat their customers politely like garbage until finally just ignoring them. DELTA has proven to me that they would rather hide behind a screen of corporate policy, than actually investigate my case, which was legitimate and truthful.

I spent an extra $311.25 as a direct result of incompetence on the part of a DELTA Air Lines employee, and now I have no recourse but to file a small claims court case, which I am currently in the process of doing. I am outraged at being treated so poorly, and at being dismissed without any investigation into my case.

WARNING! Delta Air Lines ticket agents are giving out FALSE information that can cost you as much as $600.00! DO NOT trust DELTA employees to give correct information, and DO NOT expect to have any recourse with DELTA customer service after you pay. DELTA is in my opinion, a consumer unfriendly corporation that only cares about taking your money, and hiding behind a veil of incompetence and corporate policy.

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Elisey
, US
Oct 19, 2011 7:17 pm EDT

We was to bored the plane at 5:30 am to fly to atlanta georgia and than on to the bahamas. We got to the airport at 3:30. at 5:30 am we was told that the fuel injector was going out so i would be about a 1/2 hour for them to check into it. Finally we was told that maybe we would be on the 8:30 flight. Well that didn't happen. they ended up flying a smaller plane from atlanta back to omaha and we finally borded and flew off at 11:00. of course missing our 1st flight to the bahamas. We was to be in the bahamas at 12:35. once we got to atlanta we had to really run to catch our plane that was almost ready to take off for the bahamas. We did make it there by 4:30. then to find out our luggage was lost. they found that and delivered it to breezes resort at 9:30 pm. Than we started all over on the way home on Fri feb 5th. We get to atlanta and get on our plane that is to leave at 4:05 pm. We get on the air plane at 3:40 and at 4:45 we are told that they need to get fuel in the plane. 5:10 pm they announce that they cant figure out were the fuel goes in this plane. at 6:00 we finally get started going. We were due in to omaha at 5:35. Instead we didn't get into omaha till 7:45. plus we sat on the airplane the whole time that they were trying to figure out how to get the fuel in. over 2 hours. all the stewerdest kept saying was we will be leaving in a few minuetes instead of telling us that it was going to be awhile and let us get off the plane and stretch our legs a little. I am glad this was not the first time for us to fly. I kinda doubt that we will ever fly delta air lines again. we were very up set. we travel only once a year in jan/feb. but sitting for almost 5 hours in one air port and loosing our luggage and than to sit in a airplane for over 2 hours extra does not make for happy people. how do you plan on making this up to us? plus had to drop about 75.00 in the airport for food. wasn't offered anything extra on the plane of course.

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Jidaste
, US
Oct 11, 2011 6:25 pm EDT

My wife, son daughter and I planned a trip to the Island of Martinique 3 years ago and made reservation with DELTA 9 months ago. Today we were supposed to travel to Martinique with a connection to San Juan Puerto Rico and when we arrived at the Airport 3 hours before departure DELTA were unable to book us for any flight that day. After waiting from 6:am to 12:30 PM they rescheduled our flight for Wednesday 23rd 2009. We are seeking compensation for the 3 days being lost and reimbursment of taxi fare for 4 trips at $130 each to the Aiport/Home, Home/Airport.

It was a chaos at the Airport and Delta staff were unable to assist the travelers that were stranded. After numerous arguments with the staff they made us changed to 3 different lines to inform us that no flight will be available until Wednesday. We called the complaint lines who offered us $100 for our trouble which we refused and nothing else was being offered by Delta. We found this to be outrageous from Delta which would expect us just to accept such unfair and treatment.

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Kalbrone
, US
Feb 28, 2012 6:34 pm EST

On Sunday September 20, 2009 I was traveling from Dallas to Florida and had to layover in Atllanta. During this layover/ change of planes the airlines spilled JET FUEL on my bags, completely ruining my bag and its contents. I have called and written many letters to no avail. To date I not received any compensation for my claim!

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runfit
Newark, US
Oct 12, 2011 9:15 pm EDT
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Your complaint makes no sense - your uses of tenses are not consistent at all. TODAY, 2009, why weren't they able to "book" you if you already had tickets. Not a very good complaint!

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Delta Air Lines very delay flight @ lost of luggages

On our last trip to France leaving on the 27th of December fron richmond, VA to Nice France via NYC and London, after hours of waiting our flight to NYC was CANCelled . So great was the despair of people that Delta sent a bus leaving late from Richmond to NYC.
My partner and I was re route to Atlanta to catch a later fligh to London, this flight to London when we got to Atlanta was over sold. SO they put us in an hotel late at night.
When we got to our final destinatiojn all 3 luggage were missing in action. They 2 days and half later.
On the way back everything went oK until we 've got to NCY to oour last part of our long trip bakc to Richmond. Delta had such a disorganization that we could not even get through the doors and waited outside in the cold.
We finally got to Richmond that same night late and again w/o luggage but one.
The one that got there was a mess: they broke a bottle of cologne and spell tea all over the inside.
2 weeks later one of the luggage is still lost with expensive clothing such as Tuxedos and italian shoes!

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Delta Air Lines difficulty redeeming

The entire Delta Skymiles program is based on trickery and deceit. It is rigged in every detail to circumvent the practical use of the points you receive, whether through blatant, extravagant nickle and dime charges, to subtle engineering of the web site or advertising copy so as to obfuscate the rules of the program. Did you know that it will cost you $75. to "redeem" your miles? It's as if you went to the bank and had to pay them to withdraw money from you account. Shame on you Delta. Pluse, the travel awards that are available for Skymiles are the bottom of the barrel, flights that stopover in states thousands of miles from your destination, forcing you to travel for 8 hours on what might of been a three hour flight. I checked both itinerary searches on their site, the one for regular bookings, and the one for Skymiles. They are not equivalent. The Skymiles booking area returns only the odd time, stopover laden, flights that nobody cares to fly.

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SnowStorm
Montreal, CA
Feb 17, 2011 3:45 am EST

I tried to redeem some miles for a ticket, called customer service to ask specific questions about how to go about to do this, and after three questions, she said, "sorry, you're asking too many questions" and hung me up.

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Delta Air Lines shame on delta

On Jan 4 2008 I flew from Santa Barbara, ca to Montgomery, al. Flight originated on US airways and in Pheniox was delta. Flight from Pheniox was delayed about half hour and was very overbooked (something airlines do because of no-shows), but I made the flight. So, when I arrived in Atlanta this when the big issues started. When I got off the plane the customer service person at the gate told me she would call my departure gate and tell the plane to wait. So, like a fool I ran 3 gates away only to find that the plane had already left! I was 2 minutes late and the attendant at that delta gate told me 'we don't hold planes' and proceeded to give me the worst attitude! There were 5 more people who were trying to get the same plane which I found out was also very over booked. To make a long story short Delta gave my seats away and new dam well my flight was coming in late and just decided to screw everyone over for that flight which was the last flight of the night. They would not give me my luggage, and wouldn't even give me kind or understanding words. I got rudeness, and more rudeness from flight attendants to customer service. Most of the folks were African american and maybe I just don't get the attitudes in the culture, but I think they were racist against me. One of the customer service reps actually started singing to herself as if to piss me off while I was telling her my situation! A pregnant woman in front of me was very upset and they threatened to call security on her if she didn't leave the desk! Delta sent me to a roach motel for the night with no luggage, no toothbrush and nothing but the clothes on my back! The next nightmare was the hundreds of people waiting for the hotel shuttles that were running till the wee hours of the morning all thanks to Delta! Got into the roach motel at about 1am and caught the earliest flight at 11:45 as all the early ones were all booked. As if all this wasn't bad enough I was asking about my bags and the dam rude customer service woman told me they would be on the same flight with me... They were not and as of 10pm I still don't have my bags and still have the same clothes on! Delta says sorry a lot, but they don't mean it. I am tired of seeing their bright smiley faces on their adds and when i see them in real live it is the exact opposite! SHAME ON DELTA!

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Chaayaa
, CA
May 19, 2010 11:53 am EDT

Is this an airline? Or a joint of all the retired, over aged play ground.
it doesn't even list in any nomination of skytrax airline ratings.

Why fly airline which is bankrupt or almost on the verge of bankruptcy.

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independent-opinion
, CA
May 18, 2010 10:01 pm EDT

crappy airline. Wonder why they are in business.

Americans can't go long way with such garbage.

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Delta Air Lines customer service

This is a short story of my bad experience with delta airlines. this shows how delta is trying their best to cheat their customers. I will never fly with delta again – if you want to get the service you pay for – I recommend avoid delta at all cost!

In december 08, I was flying to turkey on 23 december. among the alternatives, I have chosen delta so that I could avoid the paris airport congestion (had a delayed luggage experience before). delta, instead, offered flying from detroit to jfk and then with a direct flight to istanbul. for delta, I ended up paying almost 45% more for the fare so as to be able to avoid europe transfer.

My flight to jfk was at 11am on 23 december and I received a phone alert from delta at 7am that day (I was about to leave the apartment at that time).

The message was stating "... your flight time is rescheduled and your flight will depart at 10pm on 23 december". I got worried since my connection flight at jfk was at 4h30pm on 23 dec - I was definitely missing that flight. so I called delta to ask for the change in my connection. the response I received was that the detroit-jfk flight time is rescheduled as 2pm - not 10pm. hence I wouldn't miss my flight in jfk (as they said). I was relieved from my anxiety and went to the airport around 12.

The flight, which was rescheduled to depart at 2pm, left at 3h30pm and I eventually missed my connection flight from jfk.

At the jfk, I called delta customer service to ask about the next flight and they put me on a rome flight the next day. note that I was supposed to fly to istanbul from jfk with a direct flight and my fare was quoted for no-connection, hence the rome connection was delta's another terrible customer service example.

I spoke to the delta staff at the airport so that they could put me in a direct flight and they said they cannot do anything - a big lie. I told them what I should do until 24 december and asked them to fly me back to detroit - they refused. when I told them they should compansate me for the overnight layover, they blame that the delayed flight was due to “weather”. I was shocked since there was not a weather issue that day and all other flights left detroit airport on time. I then called the detroit airport to confirm my suspicion and got the confirmation that the delta flight was delayed because of its late arrival which was not caused by weather.in essence, delta was trying to bluntly cheat me by blaming the weather for their fault and load the layover expenses over my shoulder. I went back to the staff counter and after a lengthy argument got 1 night accommodation voucher and $7 meal voucher. needless to say their choice of hotel is awful and $7 meal voucher is a joke.

Next day, 24 december, I went to the airport in the morning. my rescheduled flight to rome was at 5pm. at about 2pm, I noticed that the rome flight was delayed and will depart at 6h30pm. the problem was that I was not going to make the connection flight at rome. hence I called delta customer service to ask them whether they could do anything about it. they said they know nothing about the delay – ignorance is a bless for delta. I had to guide them to their partner’s website (alitalia) which they were able to book a ticket for but cannot know about the flight schedule changes. they said they cannot do anything about it, neither knew what will happen when I got to rome and missed the flight. delta is absolutely ignorant! they simply wanted to offload the passenger to alitalia to deal with. I told them that there is another delta flight from jfk to rome at 5pm and it is leaving on time so that I could catch my connection in rome. the rep said the flight is full - I asked to be upgraded to business class so as to be able to make it on time. with a terrible attitude, the rep said delta ‘won’t do it” no matter that business class seat goes unfilled and that I was treated favorable by delta by 1 night overlay compensation. when I asked about my compensation for 1 day lost vacation, inconvenience in having to sleep at a rundown hotel, having to fly with a connection instead of direct flight to istanbul, delta was completely ignorant and didn’t care. they just wanted to take the money and run away from responsibilities.

Lastly, when I went to the alitalia counter for check-in around 3pm, the girl at the counter said that usually delta does a terrible job in rescheduling the luggages whenever there is a flight change and suggested me to check the scheduling of my lug gages. I called the 800 number of delta for my luggages, I couldn’t get through for 20 mins and had to go to their terminal (alitalia’s terminal is different than delta). I asked about my luggage and they said it was scheduled to depart jfk on 28 december – my flight was supposed to leave on 24th december!, I asked my luggage and took them to alitalia to check in with the same flight I am flying with.

Once I got to rome, I missed my flight and gave delta a call - as you guessed they said it is alitalia I should be dealing with - what a service! I eventually made out of rome early in the morning and had to sleep in the airport.

The moral of this experience is avoid delta, don’t presume that you’ll get any decent service or compassion from delta no matter what they do with you once they get your money. I have been telling this story to everyone I know and one of the leading comments is that this complaint wouldn’t change delta and they would operate as they do now. I disagree. we could teach these companies to treat customer with dignity, provide the services paid for or compansate whenever there are inconveniences. examples are there air france upgraded me to business class in the past in a similar situation, klm gives voucher for overnight layovers caused by their fault (not just a lame hotel and $7 meal after trying to cheat by blaming on the weather). others such as japan airlines, virgin and southwest are all great in how they treat their customers. I so regret that northwest, after being taken over by delta, will become like them in the near future. I just hope they won’t become like them.

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Miss Anti-Delta
Nashville, US
Sep 04, 2012 12:57 pm EDT
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Delta is AWFUL! I have never dealt with such inconsiderate human beings before in my entire life. I had a 270$ ticket requested to be changed to be used at a later date. There was a $150 change FEE! WTF. "Oh but it says that on the confirmation when you register your ticket ma'am" I love how they give solutions for the past and not for the future.

FINALLY after 30 minutes of waiting for a supervisor to "help me" she offered, after arguing with me, to cut it in half. Awesome. So no I am only loosing $75... that's more reasonable. NOT. So she tells me, in the future chose a ticket that is more flexible. OR What I'll do instead is chose another airline!

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Delta Air Lines passenger delay and generally rude customer service

Company delayed my relatives on a flight from Russia (Moscow) to USA (San Francisco) via Atlanta on December 25th.

Flight was delayed leaving Russia under a false pretense of a unruly passenger on board (who was removed by Russian security forces in assistance with Delta personnel). Connecting flight from Atlanta was NOT delayed leaving Atlanta and left just as Moscow - Atlanta flight # 47 was landing.

Delta ground staff was displeased at the fact that they have to accommodate delayed passengers and used the fact that most passengers had limited command of English language and issued them a hotel voucher that was NOT enough to completely cover overnight stay and did not provide any food to passengers.

Problem was exacerbated next day when Delta did not send a big enough bus to accommodate all passengers at the hotel (to be brought onto another flight to SFO) and created additional roadblocks for passengers by NOT assisting them in getting correct boarding information.

Collective letter was written by passengers to address the problem of poor customer service, but no response was received from Delta

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dave s
Summerville, US
May 05, 2009 2:07 pm EDT

Guess what it happens to me often.

I have to use delta out of Charleston SC. Their agents, especially in Atlanta are extremely rude.

If you miss a connection or get stranded by weather or a canceled flight, It takes an hour just to get someone to tell you what is going on and what has to be done to re book.

The only thing I wish for is the day they do go under. I can not tolerate poor customer service. However, in Delta's defense, they are not in the business of customer service or in my case the information business. DOWN WITH DELTA.

Unfortunately, your complaints, like mine will go un noticed. Rest assured, one day, Delta will no longer exist because of their service. On that day, have a drink on them and laugh at the ones crying that they lost their jobs. They will blame management and the economy; unfortunately it was these people who treated us badly which created the down turn in the business environment

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Delta Air Lines un-professional behavior

I traveled through Delta airlines last night from Atlanta to Houston. I was booked on DL-5871 (Scheduled departure 925pm). I checked in around 755PM.

I asked the lady over the check-in counter if I can get earlier flight as DL5871 was delayed. She told that its too close to check in with earlier flight as it was too close of the flight (DL57-Sch departure 650pm) departure and she cannot put me on stand by list.

I checked in with DL5871 and proceed to gate. Later I realized DL57 is still to depart. I went to the gate and that flight was even delayed and eventually departed at 9pm. I boarded on that flight. When arrived at Houston, I put the baggage claim and he told it will be delivered in the morning.

I waited till 11am and when nothing was arrived I looked for the status. To my surprise, there was no information available. I called the help desk number and the person picked up the phone told that my bag has just arrived! which is 1020am.

Here is the trouble started. When I asked why my bag did not come with the flight it suppose to be, he had no definite answer. Rather than apologize he gave me an attitude as if he is doing me favor by telling that ATLEAST my bag has arrived and I should be thankful for that.

I asked him about the reasons of delays, he said there is a end less list. I asked when I can know the real reasons, he told me to call again tomorrow if they actually can find any!

I am really dis-appointed with the customer care behavior and attitude shown toward passenger. Firstly we got flight delayed, then my bag did not arrive in time and then we have to deal with such non professional behavior of customer care service.

I would request you to look into the matter and let me know the actual reasons for delay. I would also like to put a written compliant against the person who attended the call and gave non-professional answer and did not show any courtesy.

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583586
30223, Georgia, US
Oct 26, 2010 5:52 pm EDT

you know, i bet if you DROVE from ATL to HOU then your precious little bag wouldnt have been lost now would it? and hims wittle flight wouldnt have been delayed now would it? youre an idiot for checking your bag in the first place. if you cant fit everything in a carryon bag then leave it behind...carrying on your bag is the only guaranteed way to have your bag when you get to your destination. i hope your bag is looted then lost forever

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Delta Air Lines luggage weight

Ms Georgia Verdier
161 Wall Street
Corning, New York 14830

Delta Airlines
Customer Service
PO BOX 20980
Dept 980
Atlanta Ga. [protected]

To Whom It May Concern:

I am Georgia Verdier, one of the individuals mention in the letter listed below, written by Ms. Credle. I am writing regarding luggage charges. On departure from Spain, several of us had our luggage weighed and was told it was “Heavy, ” as the figures were not shown in English. Many of us questioned the weight because we had carefully avoided the problem of over weight. On arrival home, my bag was slightly less than 50 pounds. However, I was charged 120 Euros, with our dollar valued at $75.00 to their $100.00. The scale they used stated that the cost would be rated according to the weight, beginning at $50.00, however, this was not done. Several of us believe we were grossly and unfairly charged. I hope you have heard from others who were on the same trip, encountered the same problem, and voiced their displeasure in the airport. Please inform me as to what can be done to rectify this problem.

Sincerely,

Georgia Verdier
Delta Passenger

Lucy Credle
251 Steuben Street
Painted Post NY 14870

November 26, 2008

Delta Airlines
Customer Service
PO BOX 20980
Dept 980
Atlanta Ga. [protected]

Subject: Poor Service

To Whom It May Concern:

I am wishing to file a complaint regarding Delta flight # 6207 from Rochester to JFK, which arrived late, causing us to miss our flight to Madrid, Spain.

Georgia Verdier, Cleo Watkins and myself were traveling to Madrid Spain on Sunday 02/11/08 via flight # 6207 from Rochester NY @ 4: 30P and were to arrive at NYC/Kennedy @ 6:10 P. The plane arrived late to Rochester; therefore causing us to arrive at JFK late, and then sat on the tarmac for 30 minutes waiting to approach the gate at JFK. Our concern was expressed to the steward who said the connecting flight # 126 was aware of the delay and assured us we would make our connection. Unfortunately, by the time we got to the gate they had closed the doors five minutes earlier. We ended on a$ flight to Malaga #DL162 than another Iberia IB 0221 to Madrid which arrived too late for our tour director to escort us to the hotel and the tour of the city. This delay caused us to miss the first day of our vacation tour and cost us an additional 39.00 E for the cab to the hotel. Although we had an option of leaving from the Corning/ Elmira airport, we decided it would be easier to leave via Rochester, as we would have to change planes in Spain, which would have been more difficult then doing so in the US. In essence, my son had to drive us over 100 miles one-way to Rochester and pick us up, to avoid changing planes in a foreign country. For all the good it did us we could have flown out of Corning.

I called customer service on 21/11/08 and spoke to a Ms Humaira about my displeasure. Ms Humaira advised that I would be receiving a $50.00 voucher towards a future flight (within one year). I do not feel this is adequate compensation for the inconvenience and costs that we had to endure. I am sure you can do better than that. Is it my advice that AAA should think twice about using your airline when you show such disregard for poor service.

Respectfully,

Lucy Credle

CC:

AAA Travel
Kip Zeiter
1284 Dryden Road
Ithaca NY 14850

Georgia Verdier
161 Wall Street
Corning NY 14830

Cleo Watkins
19 Roberts Avenue
Corning NY 14830

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583586
30223, Georgia, US
Oct 26, 2010 5:57 pm EDT

this was all avoidable..i dont understand why you people think that everything is going to go according to plan...just because its your big day doesnt mean the universe will comply just to make you happy...you could have gotten on an early flight to jfk and left PLENTY of room to make your connection...but knowing stupid people like yourself you prob gave yourself 30-45 minutes to make your flight and didnt give anytime for normal holdouts to occur...im glad you didnt make your flight. it pleases me to know that your trip was messed up and that you and your son were inconvienced.

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Kristen
Ballston Spa, US
Mar 04, 2009 8:22 am EST

My boyfriend and I had a similar problem with the baggage. On our way to Puerto Rico, our bag was 43 pounds. It had the same stuff in it (plus a hardcover book) on the way back, and in San Juan, they told us we were weighing in at 58 pounds. There is no way we had added 15 pounds with a hardcover book and two bathing suits that had gotten damp. We were told that we weren't allowed to take anything out of the suitcase, and it was either check it for "$75...no $100" or leave it there and have it thrown out. We later learned that it wouldn't have been thrown out, but shipped back on a later flight. Upon trying to get our money back, Delta informed us that they were right and we were wrong, and then offered us each a $25 travel voucher. I would never take it because that would mean having to fly with those scam artists again.

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Delta Air Lines delta not what it was csrs lie website doesn't work

We have been loyal customers of Delta for many, many years and several times in the past used their skymiles program to take trips. We have found in the past the airline to be responsive and the customer service representatives to be helpful. However that does not appear to be the case any longer. I wanted to put out a warning to anyone who might be considering flying Delta or using their credit cards for the frequent flyer miles. Their customer service, along with their other services, has been rapidly declining. Our recent experience with several customer service representatives and the Delta website left us frustrated, angry and flightless.

My daughter has been working hard for years to graduate from high school with a college associates degree, several scholarships and as a member of the top ballroom dance team in the US. Needless to say this doesn't give her a lot of time to relax. As proud parents, and in appreciation for the scholarships she earned, we are using her graduation, not to mention the money we will be saving on tuition, as an excuse to start planning a big graduation trip. We love to travel and will use any excuse we can find and giving her some time to relax after years of hard work seemed like a good excuse to me.

We have saved Delta frequent flyer miles for years, flying with Delta and using their frequent flyer credit card faithfully to save miles in anticipation of a big trip. We have used these miles in the past and while it took some work and compromise to get flights, we found the customer service people were very helpful and we ended up getting flights that worked for us. We expected to have the same experience this time and had no trepidation about getting flights as we were starting our search many months ahead of time.

The first step to get these (not anywhere near) free flights was transferring miles from various accounts (mine, brothers) into my husbands account to have enough miles in the same account for the international flights we wanted. Now 1 cent per mile, plus a $30 fee doesn't seem like that much when you read it, but it sure adds up. To transfer 30, 000 miles that ends up being $330. Of course you can only transfer 30, 000 miles at a time so there are more fees if you transfer more. Fortunately for us we didn't need to transfer more than 30, 000 from any one account, but we still ended up paying around $760 for the transfers. We thought in the end it would be worth it considering the costs of international flights and the fact that we need 3 tickets. Of course if you get international flights with frequent flyer miles it will cost you around $200 in additional fees to reserve the flights, so the costs would end up being around $1360. Pretty good for 3 international tickets, though we have to do a lot of work and not get our first, second, tenth, twelfth choice of times and places to fly, but certainly not �free� and certainly not a good deal if you can't get any flights.

Now all the miles are in the right place it's time to start to try to reserve our flights. The website is, to put it simply, terrible. I'm fairly savvy at working around these difficult websites having reserved many flights before. However I found this one beyond frustrating and was unable to reserve a flight. The calendar changed constantly (even between steps of a single session) I later learned from the developer's blog that it was essentially because it was too computer intensive to show all of the flights on the calendar. Their technical workaround? Essentially to show random (and apparently also some nonexistent and/or fully booked) flights, since they couldn't show them all. When I managed to wrestle a flight I wanted into existence, I would invariably get 'There is a problem' or 'please try your request again' or �this flight was just fully booked� when I tried to book them. This same thing would happen again, and again, and again.

After several days of trying to work with the website I had some time so I called the number provided, figuring I'd go ahead and spend the extra money and see if they could help me. After all they had been helpful before when I was trying to reserve flights. I was on hold until, as the sun was sinking in the sky, I had to hang up. 2 days later after unsuccessfully trying to use the website again, I called and waited on hold again until finally I got a live, though snippy, person. I was told that I couldn't make reservations because it was my husbands account. Ok, that's understandable. I'll keep trying to use the website, I thought, and if I can't get a reservation my husband can call when he has timel.

My husband called 2 nights later. By now I had been trying to reserve flights for around 2 weeks with no success, mainly because of the website who's programmers appear to be as competent as our current crop of politicians. My husband put the phone on speaker during the interminable wait on hold, so I heard the whole conversation. It went something like this:

Husband: I'd like to reserve an international flight with my frequent flyer miles, we need to have skysaver flights as we don't have enough miles...

CSR (interrupting): What cities?

Husband: Ideally we'd like to fly from ___ to ____ around May 25th, returning around June 10th, but we are flexible.

CSR: I'm only showing Skychoice (expensive in miles) flights for those cities around that date

Husband: We have found another flight that would work, but we've been unable to get it reserved online. Your website seems to be having some problems. Are you able reserve these other flights for us?

CSR: I CAN'T DO ANYTHING FOR YOU THAT YOU CAN'T DO ON THE WEBSITE. I HAVE THE SAME INFORMATION YOU SEE THERE. YOUR FLIGHTS ARE FAR ENOUGH IN THE FUTURE THAT IF YOU WAIT AND KEEP CHECKING BETTER FLIGHTS FOR YOU WILL LIKELY BECOME AVAILABLE.

Husband: so you recommend we wait?

CSR: yes sir, your flights are far enough out that I recommend you wait and keep checking on the website to get the flights you want.

Husband: but we are having trouble with the website. It won't let us reserve the flights that we want. We're found flights to ------- instead of ------- that we'd be ok with but we can't seem to reserve them online.

CSR: sir, I can't do anything for you that you can't do yourself on the website, and really your flights are far enough out there is no hurry.

Husband: so I should keep checking and trying to reserve on the online?

CSR: Yes sir

Upshot of the conversation : Your call is important to us, please don't bother calling again. We don't have the time, energy, desire or ability to help you.

I kept trying online for flights. There are 3 airports we are willing to fly out of and 10 we are willing to fly into and our range is about 5 days on either end and still it's difficult to find flights and when I do find flights that we could work with the website continues to tell me it's having problems, try again. It gives the number to call, but we've been told that will not do us any good, as well as costing more, so we don't call. Many flights suddenly start being �just fully booked� when I want them, interestingly on different days, different places, different times and all �just fully booked� within minutes of each other, as well as the same old �We are having a problem �.

A fews days later when I hop on the site for my daily try at getting flights low and behold the cost of the least mileage flights in miles has gone up ...10, 000 miles Per Person ! That's 30, 000 miles that we don't have. ARGH...I'm so frustrated. Why didn't the CSR warn us that prices on all flights were going up? Instead he encouraged us to wait. This is what we get for following delta's advice and being patient with them. I start to wonder if the CSRs were coached to have people put off booking their flights until the price raise was in place and this is why the CSR was so unhelpful. That seems like a definite possibility. I wonder a little too about the website not allowing me to book for weeks prior to the price raise, but I don't want to get too conspiratorial.

My husband is home so we call customer service, on speaker phone, to talk to one unhelpful and uncompassionate CSR and are passed on to her equally unhelpful and uncaring supervisor. We are told that A) they aren't responsible if their website doesn't work B) they aren't responsible for what their customer service people say and C) This is the first complaint they have ever gotten about their website. Well that last is a demonstrable falsehood...or in other words a lie...see http://blog.delta.com/2008/07/31/the-award-ticket-calendar/#comments for just one source of complaints. It's not hard to find others if you look around online a bit. She tells us we should have continued to call instead of trying to use the website and that they did not force us to not call. Well maybe we should have, but it didn't help the times we did call and we were told, by a Delta representative, that it would be a pointless waste of our time to call. We were also told, by a Delta representative that there was no hurry to reserve. If they aren't responsible for their website or their customer service, just what are they responsible for? Hopefully at least for their airplane maintenance. We got no apology or helpful suggestion from these people. Not one scintilla of compassion for our situation, just rudeness. The CSR manager said that she didn't know what the other CSR had told us, in other words she thought we were lying. I offered to give her the CSRs name and the time we called so they could see if they have a recording or at least talk to him, but she wasn't interested in actually finding out what he had said, just in accusing us of not being truthful.

To summarize Delta appears to have, at the least a website run by incompetent programmers that they do not take any responsibility for. They have CSRs who are not their responsibility either and are not only unhelpful, but flat out liars. It appears to me they had been told to encourage people to put off reserving frequent flyer mile flights until Delta could get their new mileage requirements in place. At worst they even sabotaged their own website so that people would not be able to reserve flights before the rate change. No way we can get 30, 000 more skymiles in time to get any flights no matter how flexible we are or what difficulties we are willing to go through to get them. Looks like, thanks to Delta's great customer service and concern for their customers, my daughter won't be getting her trip after all.

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COMMON_SENSE
Orlando, US
Dec 26, 2009 4:29 pm EST

Trying to combine multiple skymiles accounts (transfer of miles) indeed can be expensive.

For those who hope to get the miles using their credit cards may want to consider this:

Instead of having two independent credit cards making miles for two individual skymiles accounts I strongly suggest using only ONE credit card account and then get a 2nd, 3rd ... [partner] card on that first account.

All the money spent on any of the credit cards will go into miles for that account. No need to transfer miles and paying for that transfer later.

It also helps making certain thresholds the credit card issuer may offer.
The Delta Reserve Card (AMEX) for example offers 15000 bonus miles PLUS 15000 Medallion Qualification Miles for $30000 spent in one calendar year. For spending $60000 in one calendar year you get another 15K bonus miles PLUS 15K MQM.

AFAIK the Delta Platinum and Gold credit cards (Amex) have lower thresholds to get bonus miles but they don't offer the MQM bonus. They are also significantly cheaper: Delta Reserve has an annual fee of approx. $500 for the first and $175 per each additional card. The Reserve card also gives you a higher upgrade priority AND access to any Delta Sky Club.

So if you only fly once or twice a year you better look into the Gold or Platinum card and forget about the Reserve card.

But you really want to make sure you collect all your miles in ONE account.

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Delta Air Lines refuses refund for natural disaster consequence

We purchased a ticket for our son, who attends LSU University for medicine, to go to New York to participate with volunteer work for the elderly In NY during his fall break. Hurricane Gustav arrived and upended life in louisiana; and LSU University subsequently had to cancell the fall break to recoup the lost class time. We contacted Delta Airlines to cancell the ticket and requested at least a partial refund. Delta Airlines has refused to refund any portion of the 391 dollar ticket. They will offer a partial credit for a ticket to be used within the next 12 months, but there will be a penalty assessed to use that credit. We will have to pay even more to travel on this disreputable airline. Travelers beware. My business and associate have vowed to not use Delta Airlines in the future, and I can assure you my family will never set foot on a Delta Airline. I will use every possible opportunity to convey our experience with the unethical nature of Delta Airlines.

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Nov 13, 2008 5:38 pm EST

I had a ticket to fly to Arizona to see my mother. Sadly she passed away that early am. so I called to cancel my ticket a good eight hours before the flight..she died the same day as the flight...They refused me a refund or a credit. In other words too bad your mother died...they were rude and I have emails to prove it.. I am mad as heck... I just cannot believe this airline, they stink in the compassion department and we used to fly them all the time...no wonder airlines are going under... they are unreasonable dont use them heaven forbid you have a death in the family or a natural disaster...no refund for you!

Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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