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Delta Airlines / Passenger delay and generally rude customer service

1 United States Review updated:
Contact information:

Company delayed my relatives on a flight from Russia (Moscow) to USA (San Francisco) via Atlanta on December 25th.

Flight was delayed leaving Russia under a false pretense of a unruly passenger on board (who was removed by Russian security forces in assistance with Delta personnel). Connecting flight from Atlanta was NOT delayed leaving Atlanta and left just as Moscow - Atlanta flight # 47 was landing.

Delta ground staff was displeased at the fact that they have to accommodate delayed passengers and used the fact that most passengers had limited command of English language and issued them a hotel voucher that was NOT enough to completely cover overnight stay and did not provide any food to passengers.

Problem was exacerbated next day when Delta did not send a big enough bus to accommodate all passengers at the hotel (to be brought onto another flight to SFO) and created additional roadblocks for passengers by NOT assisting them in getting correct boarding information.

Collective letter was written by passengers to address the problem of poor customer service, but no response was received from Delta

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Comments

  • Da
      5th of May, 2009
    0 Votes

    Guess what it happens to me often.

    I have to use delta out of Charleston SC. Their agents, especially in Atlanta are extremely rude.

    If you miss a connection or get stranded by weather or a canceled flight, It takes an hour just to get someone to tell you what is going on and what has to be done to re book.

    The only thing I wish for is the day they do go under. I can not tolerate poor customer service. However, in Delta's defense, they are not in the business of customer service or in my case the information business. DOWN WITH DELTA.

    Unfortunately, your complaints, like mine will go un noticed. Rest assured, one day, Delta will no longer exist because of their service. On that day, have a drink on them and laugh at the ones crying that they lost their jobs. They will blame management and the economy; unfortunately it was these people who treated us badly which created the down turn in the business environment

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