Menu
DazzleWhite

DazzleWhite review: Scam, theives, liars 383

H
Author of the review
12:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a 57 year old college educated female that has had a p/c for 12 years, but I feel like an idiot right now. I was reading a news article (CNN) and noticed to the side a story from a "mom" that lives in a town 30 miles from me about fantastic inexpensive teeth-whitening. Her piece was very "down-to-earth" and believable. You order just 2 free trials and pay a very small shipping fee to get snow white teeth. I fell for the SCAM, entered my credit card info, had second thoughts, and clicked on my bank account. In less than one minute, the $1.95 shipping plus $59.95 had been taken from me. I called my bank and was told the charges were pending and nothing could be done until the charges went thru. I called Dazzlewhite and the thief said I would have to return the product, get a tracking number (which requires paying EXTRA postage) before I could CANCEL or get a REFUND! All of this took place in less than TEN MINUTES. You also have a deadline to get it back to them or you'll still be charged!

What kind of country is this? DO NOT ORDER THE FREE TRIAL FROM THESE CROOKS! If this product was so good, they would not stoop to scamming and stealing from honest folks. NEVER AGAIN will I fall for such CONS on the internet! If you order this stuff, you will be sorry and like me...feel like a fool!

Update by Honest hard-working American
May 29, 2009 7:09 pm EDT

My story above (scam, theives, liars) only gets worse! Now they are sending me emails pretending to be the "good" guys to get more personal info from me! Can you believe this? I do believe they change their product name frequently to keep the scam and money flowing. I've found many complaints about products that sound exactly the same, but with other names. Such as: "IvoryBrites", "Max White Teeth", etc. It was confusing to me why I did not find more Dazzlewhite stories. If you Google it, you will find pages of websites that sell/give free trials. Look on the right side of the page where you'll find it listed also under Target, BizRate, & other well known businesses. Click on them...they do not have such a product! It's shoes, clothing with "dazzle" or "white" in the description!

At one point today, there were THREE ads on this page, YES, this page for DAZZLEWHITE. All of this blows my mind. I will say I've learned a big lesson that, God as my witness, will never fall for this trap again. I will say these characters have learned how to get rich fast thanks to the trust of other folks. Please keep the warning going...I'm usually skeptical about even small things, but not anymore. This is sickening to know what some of our country has stooped to.

Update by Honest hard-working American
Jun 24, 2009 9:04 pm EDT

I sent my 10th email to Dazzlewhite today. As I've said before...these folks are making mega bucks from honest, trusting people. They are a SCAM, CROOKS, LIARS; no better than bank robbers in my opinion. You MUST cancel your bank accounts; the charges will not stop, no matter what you do. I know it's a big pain to do this, but I personally cannot pay these theives $60 every 3-4 weeks for nothing. You can call, email, chat online, return the trial sample unopened...the charges will not stop! Also each person you speak with will promise you no more charges & refunds. Read all the complaints & comments. I have not found ONE that has gotten their refund & all charges stopped. I thought mine was after cancelling my cc, but 3 weeks later on my NEW cc, there it was $58.76. I do not have any of their stupid scam porduct...returned it same day it arrived certified mail, unopened. We must stop these crooks before they leave the country for good. They are using many addresses & names...Dazzlewhite, Ivory Brite, Maxi White, EZ Bright. That's why it's so difficult to stop them. The "mom" with many names that only paid shipping charges for the free trial just happens to live near you because your IP server lets them know where you are online. Very clever, don't you think? It certainly has dooked a lot of very educated citizens, myself included.Please tell anyone that has fallen for this & feels like a fool to please post their complaint. It will help all of us to stop this & possibly get some $$ back!

Update by Honest hard-working American
Jul 30, 2009 12:50 pm EDT

To SMARTBOI96: I wouldn't hold my breath that you came out without being scammed just yet...I canceled everything as requested, returned product within 14 days of placing order (certified & unopened like I was told to do), and even closed my credit card account, contacted my bank within 10 minutes of placing order, and opened a NEW cc acct after 3 weeks. Guess what? They charged me $58.76 on my NEW cc acct 3 weeks AFTER they signed for my unopened "trial pkg" sent certified mail. Read all the terms you can find...these crooks are scam artists, no matter what they say in an email, online chat, or live on the phone. My bank had to get them off of my back & out of my $$$ when I filed a formal dispute with every detail, email, online chat, and a copy of the folks around the globe that took the time to complain on this website. Maybe you are not one of countless others that did everything in the "terms" and still got charged, but I would keep an eye on my bank account. Read the number of folks that never received a "trial" product to return or got it after the 14 days had pasted. What are they supposed to do? If this product is so great, why do they lie and cheat to keep posting their ads?

Update by Honest hard-working American
Aug 03, 2009 10:12 am EDT

To DJ64:
I found the number for you to try and cancel the Axis Wellness: [protected]. Hope this helps, but keep checking your bank statement regularly. I was told by countless online chats, phone calls, and emails that I would receive full refunds, and all "memberships" canceled. But they were all lies. I had to cancel my cc acct and dispute in writing to my bank before these scam artists stopped taking my $$$. I still check it daily, even though this nightmare began in May. Good luck!

Update by Honest hard-working American
Aug 11, 2009 6:51 pm EDT

To Addie M #1, 2, & 3: I know most of us on this complaint board admitted to being too trusting, and some (including me) acting very foolishly by giving you our personal financial info (which you certainly wasted no time taking advantage of)...but in the last ABOVE THREE comments about how to stop you from robbing us of even more $$$$; you have so cleverly changed your name and phone number! If that doesn't shout SCAM ARTISTS, I do not know what does. Look folks...the company is suddenly called DazzleSMILEpro (instead of Dazzlewhite Pro) and the correct original phone number is: [protected], not [protected].
Addie, I am sure everyone that placed an order for a "free trial" paying merely the shipping charge would much rather have their $$$$ returned, and you can keep YOUR CONCERNS. This website would not exist if you had a good product and ran an HONEST business.

Update by Honest hard-working American
Sep 29, 2009 6:31 pm EDT

THANK YOU ANATHEMA!

I could not have said it better myself...if you scroll back to the top of page 1, you'll see I started this "complaint" discussion in May. I hate that so many folks followed in my footsteps, but I did find out I was not the only TRUSTING person left on this planet. Without a doubt, there are probably thousands more that have not taken the time or do not want to admit they screwed up by giving these scam artists their personal info. I despise anyone that takes from others dishonestly rather than getting a "real" job. I read these comments daily...many say the same things I did (how do they sleep @ nite, would you like this done to your family member, etc). A big puzzle to me is why GOOGLE prints these complaints day after day for months, yet continue to place their Dazzle ads on this same page time after time! I guess to some $$$ is $$$$ no matter how you get it. But what goes around, comes around.

Update by Honest hard-working American
Nov 15, 2009 8:05 am EST

Att. Andrewlexington
I started this "blog" when I was scammed in May, 2009. Go back to the the first page to read the first complaint. What else do you need to do? First these crooks are fantastic liars...will say anything to get you off the phone or online chat. I did EVERYTHING within minutes of ordering, returned my product registered mail unopened within 30 minutes of it arriving in my box, talked to several reps, emailed, requested countless times for order to be canceled immediately, called my bank & canceled my cc...guess what? Three weeks after I got my NEW cc, they charged me AGAIN! I confirmed with the USPS that the pkg had been received by them, along with hundreds the same day as mine.
You need to contact your bank asap, tell them your card was stolen, and cancel it. Some folks have had to switch banks. I'm telling you this can turn into your worse nightmare. By the way, they are pulling this scam all around the world, not just USA. Good luck, watch your bank acct DAILY, and don't believe anything these thieves tell you.

Update by Honest hard-working American
Nov 20, 2009 1:23 pm EST

ATTENTION: Carolyn Y., Stellaa, A. Peachie, Sharon Kopecky...

Do you not ever feel any guilt because you are choosing to take money from innocent, trusting folks that have no idea the nightmare they are stepping into? There is no doubt in my mind that children and elderly people are having to "make do" with less food, clothing, and many other items that they need because of your scam. Innocent little kids and senior citizens that can't hurt a fly doing without because you refuse to find a job that doesn't rob, cheat, or steal from others that have never wronged you in any way. How do you look at yourself in the mirror? Like the person you see?
God has a special place in hell for thieves like you. God doesn't pay every day, but He always pays. Think about that when you put your head on the pillow tonight.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More DazzleWhite reviews & complaints

DazzleWhite - illegal charging of credit cards 324
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - teeth Whitening 206
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - POOR BUISNESS HABITS 47
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - FRAUD...Dazzle White Products 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - fraudulent activity of these companies 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - Credit Card Scam 80
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - Doesnt work and rob money of you 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DazzleWhite - Cancelled,, doesn't stop shipment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
383 comments
Add a comment
V
V
VinceInGolden
Wheat Ridge, US
Oct 12, 2009 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I to was inspired by the lovely mom story and was scammed. These people immediately began sending more product and charging my credit card. I didn't even know they were charging me until Wells Fargo (WF) called after only a day or two of multiple charges to let me know they suspect fraud. WF & I ran the 3 months of charges and confirmed fraud, they closed the card and issued a new one. Then WF investigated to determine the Dazzlewhite Pro Teeth "agreement" allowed them to do this and as so it even rolled onto my new card! Now I've had to close my credit card with WF, whom I've been with for 20 years. WF says there is nothing they can do about it.

Lesson - Don't buy ANYTHING ONLINE! The crooks outnumber the good guys. If you can't go down to the local sears store (or similar) to get it like in the old days, you probably don't need it. This entire experience has $ucked.

C
C
concernedconsumer2
Elizabeth, US
Aug 17, 2009 3:20 pm EDT

The Ad for DazzleWhite is really a big fraud. They claim it is a trial offer but have in microscopic letters that if you do not keep it return it and they will re-imburse your money. In addition, they claim that once you sign up for the trial offer, you also sign up to get shipments at their timing automatically. In addition, you are signing up to get some kind of email from another company from Florida. I have been very wary in ordering from companies online but when I saw the ad on CNN and the rave review from a woman, I also fell for it. Three weeks after, I am $120.00 in debt over this product...which I did not want to keep.
Frauds like these should be stopped.

C
C
Coydog
Killeen, US
Sep 09, 2009 4:02 pm EDT

Shalyn R is working for some big company that is designed to dupe people into giving out credit card numbers. Whe has given over 700 responses to who knows how many different products to give a pathetic response to all of these complaints.

I wonder if she sleeps at night?

F
F
Foxy9212
Cheshunt, GB
Apr 02, 2011 5:33 pm EDT

CBC News report on Jesse Will scam:
http://www.cbc.ca/video/#/News/Canada/Edmonton/ID=1362286889

Annette Boutilier and her 'auto-text' may be working elsewhere by now!

E
E
EmiliaK
, US
Dec 26, 2010 8:21 pm EST

fedupwithfraudclaims, aparently you think everybody else is stupid, and all claims are fraudulent. I am surprised that, being that you are such a bright guy (as you seem to believe), you would repeat yourself: you made this same comment a while ago, about something I wrote in another post...

F
F
fedupwithfraudclaims
, US
Nov 19, 2010 7:04 pm EST

If you would actually read the Terms & Conditions of the offer, you will see that you were not Ripped Off. You agreed to the Terms & Conditions without reading them (Your quote - "Hopefully I won't be so stupid next time, there better not be a next time".) How can you blame the company for that.

I
I
Ishouldhaveknownbetter
Escondido, US
Apr 22, 2010 2:47 pm EDT

ClassAction.com has been taking info of those of us that have gotten scammed by these thieves. I have not thouroughly investigated this site, but if they are able to put DazzleWhite and its affiliates out of the scamming business...I applaud them.

I called my bank the moment that I saw the debit from my account and was informed that if I change my debit card number that I would not get further charges from this company and IT WORKED. Of course, I didn't get my initial $88.97 charge for the 1/32 oz. "sample" of the product refunded, even though I did cancel before the 12 days and returned the sample as requested. Since it's been over 6 months, I have chalked it up to a teaching experience. IF IT'S TOO GOOD TO BE TRUE- IT IS!

F
F
Foxy9212
Cheshunt, GB
Apr 09, 2010 2:58 pm EDT

Further to my last comment I would also point out to those who may not know, the so-called 'trial' starts the moment you click the submit button and, therefore, if you live in the UK or Australia there is no chance that customers will be able to receive, try or return the goods within the specified period. Therefore, no proper 'trial' is possible so please don't bother!

Penny UK

F
F
Foxy9212
Cheshunt, GB
Apr 09, 2010 2:44 pm EDT

@Mikey53: Make no mistake Mikey, 'turn the other cheek' is the last thing I'd recommend with these sharp-dealers. The banks and card companies can do very little to stop this type of business as, strictly speaking, it's not illegal as long as they stick to their Terms & Conditions. My belief is that the T & C are unintelligible and 'unfair' in the extreme but I'm not a lawyer.

I cancelled my credit card with all the inconvenience it caused me but the bank told me that even doing this is no guarantee they won't keep trying to extract money from me. Apparently the bank is obliged to transfer all requests for payment to the new card and even closing a bank account won't clear the 'debt' as they are also obliged to honour any such debts and then come after the debtor, namely me, to reimburse them. It's a no-win situation. However, changing the card number generally deters these people as they are fully aware that their business practice is decidedly dodgy. Fortunately, in my case they had no right to make charges as I received neither goods nor services from their organization and, therefore, no contract existed; others are not so lucky.

My bank asked me for all details of the transaction, dates and times of phone calls made and any cancellation numbers I'd been given. They also requested written confirmation that, having received none, I was unable to supply. They do know who these people are, all my dealings with them led back to a food shop on Cyprus, and they are a multi-company organization (affiliates) selling tooth-whiteners, diet, fitness and face care products. If they fail to extract payments from their unwitting 'victims' using one company name, they will use another and another - the domain names under which they operate appear to be infinite.

They use the dubious practice of location specific advertising, ie/ the "MOM" who seems to live near to everyone in the world, to mislead people into believing their untruths. The only advice I can give is to do as I did and cancel the credit/debit card used in the first instance, refuse to accept (or return at once) any further product received, write letters, keep copies and hope this will deter these unscrupulous people who will always have plenty of other unwitting victims on which they can prey.

Penny UK

M
M
Mikey53
, GB
Apr 09, 2010 5:51 am EDT

How polite and understanding Penny I applaud your " Turn the other cheek" I on the other hand am not so forgiving or understanding. At the bottom of the trail that is this company are theives at best but more likely they are funding criminal or terrorist activities and using mugs like me and you to promote their brand of hate.

Foxy do not be fooled to think the Uk Fraud squad and the Dept are doing anything but watching and sending you and me letters. This scam has been going on for some years and is based in Cyprus because the judiciary can be bought there very easily. In Cyprus they are very worried that they do not have any true and clean legal people left in the system.

Government in Europe and the USA could stop this practice on no time at all but they choose not to and that makes no sense at all does it.

This company are scammers/terrorist/criminals = ###

F
F
Foxy9212
Cheshunt, GB
Apr 07, 2010 8:08 am EDT

The reason these people are still around and getting away with misleading advertising is that they're doing nothing illegal. We didn't read the Terms & Conditions properly. The adverts (all) clearly state the trial is free, it does not say that the same applies to the product. If the product is not returned within the time period stated then the product has to be paid for and regular supplies will be sent and charged for until cancelled. This also applies to the subscriptions to which we agreed when requesting the 'trial.' Each of these subscriptions has to be cancelled individually which is a nightmare. Fortunately my bank was on the ball and gave me a single address to which to write and demand that all subscriptions should be cancelled immediately and no further attempts should be made to extract funds from my credit card. This was, fortunately, successful and I received a full refund of all money taken. However, I was luckier than most in that I never received the initial 'trial' product - had I done so, I would have been legally liable for all costs to which I'd agreed. Please READ THE TERMS AND CONDITIONS and then don't bother ordering; my feeling is that any organization that needs to mislead potential customers will not be overly bothered about the quality of its products.

Penny UK

G
G
gormand
wolvehampton, GB
Apr 07, 2010 5:56 am EDT

Hi I'm from the UK I traced the company to Cyprus my credit card company said the Office of Fair Trading are watching the and the Fraud Squad in England know all their details. I was lucky the credit card refunded everything it taught me a lesson never pay online via credit card you can't block any paymetns going out
Good Luck to you All
Denise UK

B
B
benhadoncesr.
Twin Falls, US
Apr 06, 2010 11:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree that these scamming, no good, lying, thieving, fatherless, money grubbing crap heads ought to be shut down once and for all. They give honest people who do a legitimate on-line business a bad name. It really makes it difficult to do a legitimate business. I was robbed by them also and I see they are still there as strong as ever. There is absolutely no way that I will ever order anything that I "only pay shipping" on ever again. As soon as I see that statement, either on the internet or on TV or hear it on the radio, I say "SCAM" to everyone within hearing of my voice. It's true, that that is painting everyone with the same brush but think about it folks, How can you stay in business by giving away your product for the ridiculously low price of "Pay only for the shipping". Even for a "free" trial sample. I'm 71 years old and own and operate a business and have used PCs for years. I feel like a fool for falling for such a SCAM.
They aren't alone. Just when you think you have them stopped, you get another charge from their associates who have been given your account numbers. I had to close my bank account in order to get it stopped. No valid phone numbers and if you do happen to get a person they are trained to say the same thing over and over. They all use the same script and they are not smart enough to even realize they are (see sentence no. 1 above.)

B
B
Brady54
Burgettstown, US
Apr 06, 2010 10:15 am EDT

Good Luck everyone ! I asked for a refund of $58.76 in August, , had to send bank records, , fought with the bank to no avail, , this is April 8 months later and still have not received a refund, , What scam artists and crooks they are, , Wish there was a wider media to stop these people from stealing from us .. DON"T ORDER THIS PRODUCT < YOU CANCEL AND GOOD LUCK GETTING YOUR REFUND BACK, , 11Should have listened to the bank, , yhey know who they are, , said I probobly wouldn't see it, , The killing part about it is, , there is no phone number, they give you a fake corporate address, , DON"T FALL FOR THIS

M
M
Mikey53
, GB
Mar 19, 2010 11:46 am EDT

Dazzle white are still all over the internet in US UK and Australia, they may change their name slightly but the SCAM is the same and the fraudulent stealing from peoples credit card accounts go on everyday.

The Government agencies in each Country are not helping by closing this company down and tracking the money trail using the Anti terrorist laws available to track and seize the funds taken under this scam.

The Dazzle white scammers are funding terrorist activities worldwide.

I urge everyone to email congress or Parliament in their Countries to highlight the criminal and terrorist funding this scam is providing.

D
D
Dorris1988
Bristol, GB
Mar 15, 2010 9:07 am EDT

If your from the UK just go straight to your bank and explain how you don't have a receipt for the amount they charged you. I'm with HSBC and they sorted this out straight away and got my money back. Dazzle crap won't even try and argue with your bank as they don't have a leg to stand on as you only have a recipt for the amount of the so called 'trial' and if they have taken the money. If you tell you're bank you haven't received the product which the dazzle company have no proof that you have received it because they don't track their parcels then their terms and conditions aren't legally followed as they can't legally prove when your 14day trial has began as you haven't received the item to begin the trial.

C
C
Chuck Turner
Sandy, US
Mar 03, 2010 3:28 pm EST

Dazzlewhite scam is from Just Think Media Jesse Willms scam company. Here is his home address:

Jesse Willms
527, 52328 Range Road 233, Sherwood Park, Alberta, Canada

D
D
Dazzlw White
, US
Mar 02, 2010 4:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

DO NOT under any circumstances order this product! It is a big scam and the product doesn't work. They send what is supposed to be a trial tube for S & H charges and then you get a full sized tube and are charged over $70 for it and then in about 3 weeks send another tube and charge another $70.00. I did get it canceled, but no money was returned when I called them. Their excuse was it was past the refunding date. Even though I sent it back within 45 days and the trial time was supposed to be 90 days. It is a BIG SCAM and they keep moving their offices. I didn't know it was now the UK! I have definitely learned my lesson not to order anything on the Internet!

O
O
origamimommy
Portola Valley, US
Feb 26, 2010 5:17 pm EST

I have no idea who Wayne Euber is but he is part of the scam. This company either authorizes the charges to other companies or sells it. Do not sign up for this product--there will end up being numerous charges on your charge cards that will appear each month and you will not be able to get rid of them.

Google:
SUP*Worldfit
SUP*Maximizeyou
ultifreshwell
elitepack
ezykit
pristinehlth
vhaccess
healthmember

These are all fraudulent charges linked to Dazzlewhite and the companies associated with that company.

O
O
ohin
, IE
Feb 25, 2010 12:20 pm EST

I was foolish for applying free trail from only Dazzle white but there have been a few companies which still taking from my account. I called my bank to cancel them but at last i got nothing to seem helpful from them. Just have to deal with them now. If there is anyone who khows exact right contact number plz help me

N
N
NatashaHannah
Newcastle, GB
Feb 23, 2010 5:19 am EST

I GOT SCAMMED BY THEM AS WELL
i'm 18 and i was stupid. there must be some ruled against this to get them sued but im too young i dont even know how to sue.
firstly, in ALL the pages leading up to the payment (all the pages it goes through before you get there) there (on the origional site which it changed completely) there were NO TERMS AND CONDITIONS that said it would take $80 something dollars off you if you diddnt send it back within 14 days. it diddnt say that ANYWHERE. then after buying it i was lucky (but not really lucky) enough to find that it said it on this page somewhere in small print right at the bottom (Ts & Cs) and you diddnt even get to see that page before buying it. so most people would have got conned by there but i found the page.
SECONDLY, it told me clearly, with no writing saying otherwise EVEN IN TH TERMS AND C's, that it would charge me about one dollar for the whole thing because it wasd a free trial and i only had to pay for the postage. so i went through about 3 pages of it saying "we will debit you $1. something. and so i finally, after checking all of the pages fully for any cons, foolishly clicked OK because i thought that if it says its charging you a certain amount, legally, like a receipt, it HAS to charge you that amount, but no, it charged me about 12 dollars (the equivilent because im from england)

THE LAST BUT WORST THING:
it says if you don't return it within 14 days you get charged more than $85 dollars
(which is the equivilent of £50 something pounds as i saw on my bank statement eventually.)
Anyway, so ok you have to return it within 14 days,
OF PURCHASE!
IT TAKES THEM MORE THAN 30 DAYS TO SEND YOU IT!
even if you lived in the US and it took them a week to send it you wouldnt even have a chance to use it before you sent it back and even then it probably won't get to them in that time because they take weeks to sort through the parcels.
its been about 6 months and they still havnt given me a refund and they don't plan to

they did actually take about 30 days at least to post mine and i WOULD have got my refund but i diddnt because of this (and watch out for this one aswell)
you can send it to them perfectly, with your order number written on the front and everything, and the instructions followed perfectly, but if you don't pay a fiver to get an TRACKING number attatched to it from the post office. they simply "CAN'T FIND IT for you" (bollox)

anyway i hope this is a perfect warning. also the worst thing is (which i luckily saw in the terms) was that...

IT WILL KEEP TAKING LARGE SUMS OF MONEY OUT YOUR BANK if you don't contact them and let them know you want to cancel the subscription
-as soon as you buy it they put you into this "subscription" they don't tell you about. once they have taken the money off you you can't get it back. for people who don't check theyre statements (like me) it will go on for years.

M
M
Maria7
, CA
Jan 25, 2010 1:01 pm EST

Hi my name is Maria. I’d like to talk to anyone out there who ordered up the free trial offer from this company and got dinged for charges after… did it happen to you? Did you get your money back? You can e-maile me at maria7emmanuel@gmail.com
Thanks :)

L
L
Lisa Canales
Austin, US
Jan 06, 2010 9:46 am EST

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customer’s .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 8/6/[protected] or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
Lisa Canales

W
W
winona23
Southport, AU
Jan 06, 2010 7:36 am EST

hi were can i called dazzelwhite? do you have any customer service numbers that i can called? i was scam to by dazzelwhite and charged $ 22.57 AUD and all i want is my money back or refunded i didnt even receive any product from them.
thank you..

H
H
Hoggette
Richmond, US
Dec 30, 2009 10:30 am EST

From another sucker (one of whom is born everyday!) I thought I had cancelled all of the teeth whitening products on the phone and of course made the extra mistake of not keeping cancellation records, when our credit card company notified us of another 88.97 charge. I called the number provided by the credit card co and let the poor person on the other end have it! I'm usually such a nice person.

She said I could return each unopened package by a certain date and be credited the full charges. She would email me instructions but all I received was an acknowledgement that I'd cancelled. I called the number provided [protected]) and was told to:

Mail each product separately to:

Premium Whjite
22100 E. 26th Ave
Suite 11
Aurora CO
80019

Write the assigned order number you will receive from your phone call on each product and mail separately, insure each and obtain tracking numbers.

I HOPE this is the end of it!

Hoggette

K
K
kacreman
Brisbane Metro Area, AU
Dec 26, 2009 9:43 pm EST

I too have been stung - but due to travels have just found this out. Who do I need to contact to firstly stop the payments and then I will try for the money back next?

K
K
Koala
Windar, AU
Dec 22, 2009 2:41 pm EST

This "Lisa Beseler" comment above has been posted on a number of forums.

It's a lie.

Check out the site below, you will see it there amongst the scores of complaints about this product.

http://www.ozripoff.com/

They name this exercise "the worst scam of 2009".

Companies are not allowed to operate in this manner in Australia i.e. using deceptive conduct and signing you up for other products and services unassociated with the original product - it is in fact, illegal.

Given the number of complaints that can be found on the internet, why are the U.S. government allowing the people behind this scam to continue trading?

Why are the banks and credit cards companies allowing people's accounts to be continually pillaged by these "shonks"? They all know of the complaints by consumers.

I'm going down this line here in Australia.

For example, Australia Post, the national mail carrier - they are very much aware of the scam as Just Think Media use their facilities for the alleged returns process.

My question to them is "why are you permitting fraud on taxpayers premises?"

It has them running.

National current affairs programs are also on to this scam over here - hopefully you Americans and other nationalities caught up in this can get the same sort of exposure.

Personally, I won't stop until the people behind this scam are brought to justice, including the employees who know full well what is going on as we have all made the phone calls, sent emails, chatted "online" etc - and when that happens, we can all have the last laugh!

S
S
sowerpuss
Philadelphia, US
Dec 16, 2009 10:30 pm EST

Can someone explain how the company gets your new credit card number? I just cancelled my current card due to this scam. And someone is stating that's still not enough! Where's the end to all of this MADNESS?

S
S
Sarah88
Sheffield, GB
Dec 09, 2009 11:11 am EST

I think I've come across a similar scam. I saw an advert on Sheffield (UK) gumtree asking for product testers for a teeth whitening product. I don't have much money at the moment and looked into it because I figured I could maybe treat myself to a beauty treatment and make a little extra cash for Christmas.

They sent me this email:

"Important: Please Read

Teeth Whitening Trial

Dear Applicant,

Thank You for contacting us.

As stated in our job advertisement, we need 15 participants that are willing to test a popular teeth whitening product on a daily basis for thirty days.

This teeth whitening product has been promoted on many T.V stations across the USA, being endorsed by popular US celebrity Kim Kardashian. As the product is going through a trial launch in the UK, we have been fortunate enough in receiving a handful of free trials.

If you plan to participate then the following needs to be done:

1) You must visit our website at www.prowhite.info and click on the banner link on the homepage, entering the following short form and you will receive your free teeth whitening product. Please be patient while the page loads. Depending on your location, there may be a slight S&H fee, this small charge will be reimbursed

2) After you have submitted your order for the free trial, please email us back with your name, confirmation number, phone number and your address.

3) Once you have received the free trial, we will then contact you with product testing time frames, informing you when you need to use the product during the 30 day period.

Requirements

1) Must be aged 18+

2) Must be willing to have teeth shot of their mouth if required, i.e. before and after use, no face shot will be taken, . ( Participants can take a mouth pic of their own mouth if required )

3) Must not be on any medication that restricts the use of teeth whitening products, The product in question is suitable for adults and does not require a prescription or consultation with any health professional before use.

* Spots are filling up quickly, so to reserve your spot, get your trial ASAP. We are literally being contacted by a dozen people each hour. As you have received this email we still have a spot available.

You will receive a payment of £1200 at the end of your free trial for your participation, a photo shoot will take place at yet to be confirmed Hotel location locally to you.

This study is being undertaken by ProWhite LLP, who are in no way connected to the manufacturer of the product. Our trial testing will be to see whether the product would be successful for launch in the UK by companies who wish to co brand the product which is patented under US law. Please do not call the teeth whitening company asking any questions regarding this product study, because their employee personnel will be unaware of it.

Kind Regards,

Caroline Wright
HR Department

ProWhite LLP
(Head Office)
Parkshot House
5 Kew Road
Surrey
TW9 2PR
T: [protected]"

I was suspicious of:

1. The S&H charge which the original ad didn't mention.

2. The fee of 1200 which seemed excessive if there's minimal risk.

3. The warning not to contact the manafacturers of the product because they wouldn't know about the trial!

4. The address given, I googled it and only found somewhere that rents meeting rooms, no mention of the company! Googling the company name got nothing, which would fit with them changing it to avoid suspicion. I googled teeth whitening trials and found this, which seems familiar, especially since the scammers were traced to a UK address.

Now I'm concerned these people have my contact details, but thankfully not my card details!

I think it's important people know these scammers are also advertising on job websites.

Their website links to idol white so I've posted on a complaint about them but I'm also posting here because this has more people and the scam sounds very similar.

F
F
fight_fraud
Devonport, AU
Dec 02, 2009 6:17 pm EST

the commonwealth bank of australia has been inundated with calls from customers re this credit card scam for Dazzle White Pro and Acai Burn ... the bank told me this when i rang them.

F
F
fight_fraud
Devonport, AU
Dec 02, 2009 6:15 pm EST

Not Found

The requested document was not found on this server.
Web Server at premiumwhitemax.com

P
P
ptw2060
Brooklyn, US
Dec 02, 2009 12:41 am EST

PLEASE PUT THEM OUT OF BUSINESS!
This is nothing more than a Ripoff... I've been billed Four (4) additional times for $79.28 even after I sent the product back within the 2 week trial... They claim to have a 60-day money back guarantee... Not before they rape your bank account first!

They need to be shut DOWN!

A
A
annoyedme
33172, US
Dec 01, 2009 9:32 pm EST

i have a friend who used to work at one of their call centers ..she said the only way you can get a refund is to get your bank to call them and let your bank (not you) request a refund. they will transfer you to someone else but you might be able to get a refund this way. also if you are calling yourself dont get mad at the operators...they actually dont have a refund button so they cant give you a refund so it does no good to argue with them it just wastes your time and theirs all they can do is read from a script...dont bother asking for a supervisor either. just have your bank call them and request a refund for you.

F
F
Foxy9212
Cheshunt, GB
Nov 30, 2009 8:39 pm EST

@Ruairi: The various companies involved claim we all agreed to the Terms & Conditions clearly laid down when we placed our orders. The product I agreed to 'Trial' has now disappeared from the 'Net along with it's webpage and Terms & Conditions. This makes it tricky for them to maintain I agreed to anything as it will be very simple for them to alter anything they wish to suit the situation. I've written to my bank today, supplying as much information about the various 'names' involved and asking that any further unauthorized withdrawals be subjected to a chargeback. Thank you for the information you provided.

F
F
Foxy9212
Cheshunt, GB
Nov 30, 2009 8:27 pm EST

@Honest hard-working American: So sorry you've fallen foul of these people. Please don't let it drop, report them to every agency you can and post on every forum of which you're a member. Perhaps we can save some other poor soul from becoming entangled in this mess. There's no need to feel foolish at all, these people thrive on people who are trusting and are very good at what they do. I've bought hundreds of items from the 'Net over the years and this is the first time I've been cheated. I'm fortunate that no goods arrived, therefore, the company was in breach of its contract with me. I maintain that because of this they have no right to pass on my personal information to other parties. It would appear that the goods and services offered are a by-product and the main aim is to acquire a healthy list of credit card numbers. Always check that the principal players in these Trial offers are of previous good character. Searching for such information can be quite an eye-opener.

Before putting anything in one's mouth or on one's face it's prudent to check that the product has been fully tested to the correct standards otherwise the results could be disastrous.

F
F
Foxy9212
Cheshunt, GB
Nov 30, 2009 8:14 pm EST

All these 'trial' products appear to be charged at the same price - how odd. No proper trial can be given to any product when the 14 day trial begins the moment the order is placed and the goods have to be returned before the end of the period. International customers have no chance of complying unless they turn the goods around on arrival.

Delivery of the product I wanted to 'trial' was between 4 to 7 days - 4 days from the US to the UK is very unlikely to happen and for those in Australia and New Zealing its a non starter even though some say their product was dispatched from within those countries. Fortunately my goods never arrived and I cancelled immediately. Two 'names' attempted to take over £50 from my account on the same day but my vigilant bank's fraud department blocked them both; they were known to them apparently. Even though no contract existed between myself and the original company from whom I ordered, others completely unknown to me have withdrawn money for what I have no idea. I've received no goods or services neither have I received any form of contact from anyone and, therefore, am unable to cancel. My original product is now no longer available and the advertisement/website has been removed so any further attempt to check the devious terms and conditions is futile. Unfair trading - certainly! I've reported the companies concerned to every agency I can find and all monies withdrawn from my account are currently the subject of 'dispute.'

U
U
unhappy818
Northridge, US
Nov 30, 2009 8:04 pm EST

If you get hit with all of the charges call your bank and have them suspend your card so that you dont get any further charges and then you will have to go to the bank and get a temporary card. But dont let time pass you by.

U
U
unhappy818
Northridge, US
Nov 30, 2009 7:52 pm EST

Yea well this stupid company (if you can call them that) took my money. NOw they dont want to give me my money back. I had to block my bank account because they kept charging it and I have no idea what it was. And yes now I have to pay for this crap that was a "free" trial and pay out of my pocket to send it back. This really suckes because they take people's rent money for their enjoyment with their stupid false advertisement.

F
F
Foxy9212
Cheshunt, GB
Nov 30, 2009 1:55 pm EST

@ FantasticFreck: Thank you for the www.fraud.org info, I shall report the Clear Lift Ultra deception to them as they are all owned by the same organization that thinks its perfectly reasonable to cancel a contract (issuing a cancellation number) but still to pass on personal information to third parties. One might think the only reason for the so-called 'Free Trials' is to gain access to card numbers/addresses but, of course, that can't possibly be the case can it? I've already lodged a complaint with the Office of Fair Trading (UK), Fraudwatch International, econsumer.gov a Cross-border Agency that deals with such unfair trading and several more interested parties. The more people who draw attention to these sharp practices the better. I'm posting warnings on every forum I can and hopefully between us all we can save others from the worry we've been caused. I'm being leeched upon for no good reason at all - I have no contract with any of these people - a contract is agreed between parties for the payment of goods and/or services received - I've received nothing at all. It will be a very long time before I let this one go.

S
S
shiroiha
Safety Harbor, US
Nov 30, 2009 12:18 pm EST

I just came back from UPS to ship the package back to Cleanwhite. It cost almost $10! I didn't even try and sent back. Here I have a question. I cancelled both Cleanwhite and Dazzlewhite on the phone and Dazzlewhite gave me a cancellation #. I haven't received the Dazzlewhite package yet but the shipping fee is pending on my credit card.

Please anybody advice. What else do I need to do from here? Both shipping fee has been somehow pending on my credit card and no other charge so far (my order was 11/23 and today is 12/1). Dazzlewhite, they sent me an email about my address was incomplete and I replied the proper address but that email seemed to be undelivered because it returned to me. I explained it to the customer service when I get the cancellation #.

Am I charged for anything else next by next like other people on this thread mentioned? Where am I supposed to call to cancel what?