DazzleWhite review: Scam, theives, liars 383

Been there Done that!

I also signed up for a free trial but after putting in my credit card information... I canceled my order. The charges were even more then quoted and my bank will not take off the charges... I was even given a bogus number on the bank statement. I have a return address of "Dazzle Smile ", 22100 E. 26th Ave, #100 Aurora, CO Co 80019.
Why wont our banks do something about this? I am livid ! There should be a huge law suit ! What can we do to gather all the victims? Any ideas?

Shannon D

This company is also premium white and will give your card details to its sister companies and sign you up for their products to without you agrreing to it. The master company is Varimi LLC. Google this name and read their Premium white terms and conditions... they are completely different from the terms and conditions of the one on the website that you order from but does explain EXACTLY what they will do and this ties in with what has happened to me and like so many others falling for this scam.

Hi there,
Sorry to hear you`ve been scammed, by this so called "reputable" company!
They did exactly the same to me, only carried on removing monies from my account!
I had asked for the free trial, and even CANCELLLED WITH AN ON LINE ADVISOR..When i realised just how much you REALLY PAY FOR THE STUFF!
Contact your bank~~~~who will, in turn contact the Fraud police, and should refund any lost funds from your account.

WARNING TO ANYBODY TEMPTED BY THIS ADVERTISEMENT~~~FALSE DECLARATION~~~~YOU WILL BE SENT OUT VERY SMALL "SAMPLES"~~~THEN CHARGED UP TO 60£ a TIME!
THIS HAPPENED TO ME AND I COULDN`T GET ANYWHERE WITH THEIR CUSTOMER SERVICES~~~~~LIKE THE LADY BEFORE~~~~THEY WANTED THE STUFF BACK BY RETURN OF POST!
MY BANK ACCOUNT HAD BEEN TAMPERED WITH~~~SIX TIMES OVER A PERIOD OF 3 MONTHS!
DO NOT THINK ABOUT TRUSTING THESE PPL~~I`M ONLY RELIEVED THE FRAUD SQUAD GOT INVOLVED AND RETURNED MY MONIES WITHIN 4 WORKING DAYS!
SOMEONE SHOULD REMOVE THIS ADVERT FROM THE INTERNET! IT SCREAMS SCAM SCAM SCAM!

Try: customerservice@justthinkmedia.com

Ok Yes, add me to the list of being scammed,
I'm from New Zealand,
I noticed the postage came out, then 2wks later the $118.90 has come out,
still haven’t received any product.

I have cancelled my CC, My bank says I can’t do anything until, the ‘receive within 30days postage time is up’ and then I have to send product back under track and trace along with a cancelation letter,
In the meantime they said to email them, also, to cancel,
here is where I’m stuck I just can’t seem to find an email or any other legit contact for them, can anyone help please?
HEALTHSMILE is what the postage came out for,
and then the following charge was PRISTINEHLTH

I live in the UK and we are in the middle of a series of postal strikes. Consequently the so-called samples (2) arrived well after the time allowed for the trial and return period. I returned the first sample to the UK address from whence it came on the day of receipt after being alerted to these stories, called the helpline and obtained a cancellation number. I have heard nothing since except I was charged £7.69 for an envelope which only had a first class stamp for 32p. The second package arrived a few days later on a Saturday from the USA and I re-posted back to the USA the following Monday by airmail signed for delivery. I am now on holiday in Asia and a charge of £54.06 was made against a new Mastercard (Virgin Money / MBNA) I had used for the free trial. The balance of credit available on the credit card was £54.06. How did they know that? Worse still when I went back to the web-page to try and see these so called terms and conditions I could not find them and then a Pop-Up appeared thanking me for my new order which I had certainly not agreed to. I have talked to the credit card billing disputes dept. and they say they are powerless to do anything and are not allowed to block any charges that these scammers put through. If I cancel the card they can still put charges through for the next 6 years and MBNA refuse to do anything about it except take me to court for an unpaid account even thoughI pay off the full balance right now. I have sent details of all these complaint pages to the BBC "Watchdog" programme hoping they will take up the cause. Also as Sir Richard Branson owns the "Virgin Money" MBNA Credit Card I hope he will take notice and do something. The Bankers certainly are not going to do so. Go thou and do likewise.

Here is another scammer promoting this dazzle white scam on their website:

Sam Nyar
4315 White Swan Dr
Rochester, NY 14626
United States
Phone: [protected]
Email: ibexmail1@yahoo.com
http://whois.domaintools.com/prophetofgoogle.com
Proof: http://prophetofgoogle.com/

This does suck, I put my information in for a free trail not realizing they were going to charge my credit card after the trail period.$87.62 for a little crap tube of whitening gel. My teeth are perfect condition with maybe a little stain but not enough to need this product at that price. What a complete rip off, and I was ripped off. Hopefully I won't be so stupid next time, there better not be a next time. I called Customer Service at Dazzzlewhite and they sent me a cancellation notice ia email and also told met to put the original order on the package and return it for a refund. I hope they honor what they say. I am so disgusted over this. These companies should be ashamed of themselves and how their policies are misleading.

these people are nothing less than thieves, i to ordered the dazzlewhite teeth whitening product.i then paid via my debit card, this then came through with 10 dollars extra for p&p.i then read further in to only to find that i am in a trial, this trial which i did not know about will then charge me 84 99 dollars per month.i cancelled it within 5 mins only to be tol that it is to late and that i will have to refund the trial item within a certain time.up to now nothing has been sent, when it does i am going to send it back the same day by registered mail so that it has to be signed for.also i am going to cancel this card i payed with and get a new card/account.just a bunch of thieves and scammers.

I agree with @Ms Had Enough - class action is the way to go. Strength in numbers.

Here is the head office phone number and address for the DazzleSmile / Dazzle White scam:

JustThink Media
Corporate Head Office
Suite 204, 85 Cranford Way
Sherwood Park, Alberta, CANADA T8H 0H9
Phone: 780.416.0211
Fax:780.416.0218
Careers@justthinkmedia.com
Corporate@justthinkmedia.com
Legal@justthinkmedia.com
customerservice@justthinkmedia.com
Company owner: Jesse Willms
--

More about this company and their history can be found here:
http://www.webcops.net/just_think_media_spam_scams_8001.html

--

does anyone have the number for insider tips? all the ones i tried (including the one dazzle white gave me) are saying out of service

Yes i was bloody taken by this scam and I'm furious. It goes without saying that you should never cross an angry law student! I'm all for legal action against this scam! This is international fraud. I'm aware that this has effected many countries so i would be interested in co-ordinating a world wide concurrent class action suit. We would need representatives in each country that could compile all information and complaint testimonials relevant to their respective country. The power of this information combined is enormous! On its own, individual complaints will get lost among st the rest of individual complaints. Once we have a global indication of the extent of this scam we can forward all our collective information to each and every trade organisation. Next, we can obtain media attention. Anyone from Australia will be aware of A Current Affairs, a program which seeks out and exposes these scams on television. I can work on Australian media however, representatives of the USA, New Zealand, UK and any other nation would have to employ their own media coverage (although i will try and help).
I wont lie this will be time consuming for anyone who dares take on these ### If you have enough rage over such an abhorrent scheme, a scheme which i have read has ripped off money from a breast cancer charity, then please send me an email.
Please bare with me if i take a while to reply as i am researching the most effective means of countering these ### and not just shutting them down for good, but to make them an example of how the public has had enough! and yes, one person can make a difference.
You will rue the day you met me dazzle white/Brite- smile ...

email me; scamsexposed@hotmail.com

Ps; ignore the regurgitated response from apparent "representatives" of this company. The same drivel has been posted next to any internet complaint.

Pps; i will be posting this same message on every and all sites where i find complaints, please feel free to copy my post and do the same. Spread the word, enough is enough!

You agreed to a negative option contract when you placed your order - it was stated in the terms and conditions of using the website.

ADVERTISEMENTS – from the Federal Trade Commission website:

The appearance of ads in media outlets that you recognize - like your local newspaper or radio station - is no guarantee of the legitimacy of the company behind the ad.

FTC has an article on it
http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro16.shtm

Trial Offers: The Deal Is in the Details
Chances are you've gotten offers to try a product or service through a "free trial." Companies use these offers to sell a variety of items, from books and CDs to videos, magazines, hosiery and Internet access. But as part of a trial offer, a company also must tell you if any conditions are attached to the deal.

The Federal Trade Commission (FTC) carefully monitors the marketing practices in this area and offers this information to help you make wise purchasing decisions. Be a savvy consumer: read the fine print and ask questions. Trial offers can be a great way to try new products or services without making a long-term commitment to a membership, subscription or extended service contract. But by accepting the free trial offer, you may be agreeing to buy additional products and services - if you don't cancel.

What Does "No Risks or Obligations" Really Mean?
A company may claim its free trial offer has no risk or obligation for the consumer. And that may be true, but only if you take timely action to avoid future obligations. For example, you may have to contact the company to cancel during the trial period to avoid receiving additional goods or services or to pay for what you've already received. By not canceling, you may be agreeing to let the company enroll you in a membership, subscription or service contract, and to charge the fees to your credit card.

How Conditional Trial Offers Work
Here are a few examples of conditional free trial offers:

A company offers you an introductory package of free books, CDs or videos. If you accept the offer, you may be agreeing to enroll in a club that will send you the products and bill you until you cancel.
A company offers you the first three issues of a magazine for free. Unless you cancel after receiving the third issue, you may be agreeing to a one-year subscription that is automatically renewed each year.
A company offers you free Internet service for 30 days or 700 hours, whichever comes first (30 days = 720 hours). Unless you cancel within the 30-day period or after you use the 700 hours, you may be agreeing to pay for continuous Internet service.
A company offers you a free pair of pantyhose. By accepting the offer, you may be agreeing to receive a second pair as well. You also may be agreeing that, if you keep and pay for the second pair, the company may ship you a third pair. This may continue until you tell the company to cancel your account.
Make Sure You Know Who's Selling What
Sometimes, you call a company for one reason and at the end of the transaction, you may be told about a trial offer that another company is offering. This is called upselling. If you receive such an offer, pay close attention to the terms and conditions. Make sure you understand who you're dealing with and what you're agreeing to. By accepting the trial offer, you may be agreeing to let the company you called in the first place give your credit card account information to another seller.

If you don't cancel during the trial period, your credit card may be charged by the second seller for the product or service offered for the trial period. If you don't recognize the seller, you may think the charge is an unauthorized transaction. In fact, by accepting the trial offer, you may have agreed to pay if you didn't cancel before the trial period ended.

It's The Law
According to the law, companies must clearly and prominently disclose the "material" terms of their trial offers before you give your consent. Material terms may include:

the fact that by accepting the trial offer, you're actually agreeing to be enrolled in a membership, subscription or service contract or paying for additional products and services if you don't cancel within the trial period;
how much time you have to cancel before you incur charges;
the cost or range of costs of goods or services you'll receive if you don't cancel during the trial period;
how to cancel during the trial period;
whether you'll be charged a non-refundable membership fee if you don't cancel within the trial period;
whether fees will be charged automatically to the credit card you used to buy other goods or services.
Protect Yourself
Trial offers are promoted through all kinds of media: newspaper and magazine ads, TV and radio commercials, direct mail, and the phone and Internet. In print ads and offers, the material terms may appear in fine print as a footnote at the bottom of a page, or on the back of the offer. Read the whole offer carefully before you decide whether it's a good deal for you. When offers are made orally - whether by radio, TV or on the phone - listen carefully to the message. If you don't understand the details, ask the caller to repeat the terms and conditions as many times as it takes until you get it. If you're not satisfied with the responses, consider taking your business elsewhere. Never give in to pressure to agree to a deal.

Here are some questions you may want to ask the seller:

Is the free trial offer related to a membership, subscription or extended service contract?
Do I have to contact the company to avoid receiving more merchandise or services? If so, how much time do I have? What is my deadline?
Who do I contact to cancel? How do I cancel? By letter? By phone? By email?
Will I get other products with the free item? If so, will I have to pay for them or send them back if I don't want them? How long do I have to decide before incurring a charge?
How do I stop getting additional merchandise or services?
Is there a membership fee? If so, is it refundable?
Will you automatically bill my credit card for anything?
Who is offering the trial - you or another company? What is the name and address of the company?
Where to Complain
If you have a problem with a trial offer, try to resolve it with the seller first. If you're dissatisfied with the response, contact your local Better Business Bureau or local consumer protection agency.

The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

June 2001

FTC Busts 'Free' Sample Scams
http://www.consumeraffairs.com/news04/2009/02/ftc_hoodia.html

MSN has an artickle about it

http://www.msnbc.msn.com/id/33294638/ns/business-consumer_news/

Here is one of the CPA affiliate networks promoting this Dazzle Smile Pro Scam:

MarketLeverage
701 International Parkway, Ste 200
Lake Mary, Florida 32746
Phone: [protected]

http://www.bbb.org/edmonton/business-reviews/health-and-medical-products-scientifically-unproven/dazzle-white-in-sherwood-park-ab-153474

Yet another taken in by the mom's story. But I didn't see any whitening results so sent it back only 5 days after receiving. Got RO number and sent back insured and tracked. They received the returned product and STILL charged my CC. My CC company called me with a fraud alert for their charge. I explained I had the proof the company had received the returned product and should not have charged my card. The CC company informed me that they have so many complaints on this company. They said the only way we can keep this company from repeatedly charging our credit cards is for the bank to close out the credit card that is on file with the company. How many times do we have to get burned by these types of companies before we stop sticking our hands into the fire?!

I called one of these affiliate, scam companies from the Dazzlewhite company, and asked the address. I was told by one of them that their location is 545 8th Ave, Ste 401, New York, NY 10018. Can someone check this and use this address to start the process of closing them down in New York?

I called about my CC company about all of these affiliates, like VHACCESS, MYDIETID.COM, BEUTYCLUB etc. who charge fees off of the Dazzlewhite scam. I was told that I have to dispute every single item on my statement and then notify them if the charges appear again. I wanted to change my card number or suspend charges to stop these crooks but was told these actions wouldn't help. Bank of America would still keep allowing merchants to charge until I undertook actions to stop the charges. The BofA rep says that charges would just roll over to a new account number if I tried that tactic. How frustrating! I wonder if I can pay the balance, which is considerable, and close the card account. And what is even more of a pisser are the foreign transaction fees.
Can anyone stop these blood suckers?

I was sucked into this scam as well. I was told to return the product and they will "eventually" refund my money. My account was automatically debited for $87.64. So much for the free trial. Never again, will I order anything off of the internet. I feel so stupid. They said they would e-mail me an address to mail the product back, but so far I have received no address. I am going to my bank today to see what I can do.

susan burns

Here is the Head Office contact phone number and address for Dazzle White /Dazzle Smile Pro Teeth:

Suite 204, 85 Cranford Way Sherwood Park, Alberta, Canada T8H 0H9
Phone: 780.416.0211
Email: customerservice@justthinkmedia.com
The owner of the company is Jesse Willms.

--

File a complaint at:

www.econsumer.gov

@drtrishhawaii I'm looking forward to filing a complaint with someone who can do something. It makes me sick!

File a complaint at:

https://www.ftccomplaintassistant.gov or www.econsumer.gov

--
Here is the Head Office contact phone number and address for Dazzle White /Dazzle Smile Pro Teeth:

Suite 204, 85 Cranford Way Sherwood Park, Alberta, Canada T8H 0H9
Phone: 780.416.0211
Email: customerservice@justthinkmedia.com
The owner of the company is Jesse Willms.

I cancelled this several months ago and all of a sudden I get a charge for $7.01 (with a .06 foreign transaction fee from my bank) and then a charge for $2.96 (again with a foreign transaction fee). When I called the rep told me that I was "automatically signed up for" these other free trials when I signed up for Dazzlewhite and that, since I hadn't cancelled them, they were charging me for them. The names of the free trials were Elitepack and Comprehensive Weight Loss. I never received anything from either of these companies. When you dispute it, though, you're told that it states in their policy all this BS. Who wants to spend a lot of time trying to get back $10? That's what they count on. This is immoral, unethical, and should be illegal. I'm looking forward to filing a complaint with someone who can do something. It makes me sick!

The owner name of these dazzlewhite companies is Jesse Willms his personal phone number is 780. 498. 1624. I did some research and found out who he is. I called the number and his associate answered. I told him I was a customer that was going to complain to the ftc about his fraud. He said that thee is nothing anyone can do... SUCKER!

Call this guy up[. spread this number around and call, call, call 24/7. Drive him nuts before he changes the number.

GOOD LUCK.

PS. I also did file a complaint with the ftc. Keep watching your statements, you will continue to get charges from all sorts of fraudulent companies. The bank says you have to cancel each one. Just tell the bank you did cancel each one and you want another credit card number. If not. tell them to close the account and you will ONLY pay those charges that are legit.

Cancel your cards, thats all I can say... you will have a new card in 7 to 10 days and it is really the ONLY safe way to keep them from getting more of your money. Boy what a why to learn a lesson, I knew better but did it anyway. Never again, thats a shame because they are losing business for legit companies out there...BUT NEVER AGAIN WILL I TRY ANYTHING LIKE THIS> cancel your card and get a new one.

scammers. liers thieves. hope their teeth fall out.

just got mine back.

Just got my refund from them but it took 3 months for my bank to give me back the funds.

@Jaclyn, Michigan - file a complaint with the FTC too - they have the power to take legal action against these shady operators.

https://www.ftccomplaintassistant.gov or www.econsumer.gov

Yes! I read that SAME CNN article, and I am a fool to believe that if its apart of CNN article, then it must be okay. I ordered both products and I could only get $40 of the 79.95 fee from the Clean Whites product back, and the Dazzle Whites, I had them charge me $87.62 and they won't credit my account for up to two weeks! I had an over draft charge because I didn't expect the money to come out since I CANCELED my enrollment a WEEK before the deadline. So Even if I get my money back from them, I am still out 31.00 for the fee and 39.95 from Clean Whites...Absolute BS. The way they operate is so shady. You can't trust anyone, and its really too bad. It use to be that you could trust companies. You can't afford to help anyone anymore and you surely cannont afford to splurge on yourself. I feel like an idiot, and I am going to investigate filing a compaint with the Better Business Bureau!

Jaclyn, Michigan

And this is who is promoting Dazzle Smile Pro / aka DazzleWhite over in the UK:

Proof: http://www.affiliates4u.com/forums/profitistic/122141-dazzle-smile-pro-teeth-whitening-launches-profitistic.html

James Anderson (Affiliate Manager)
Profitistic
St John's House
54, St John's Square
London
EC14 1JL
United Kingdom
Tel: [protected]
Fax: [protected]

e-mail: janderson@profitistic.com
phone: [protected]

These 2 companies are promoting this scam for Dazzle white aka Just Think Media.

They even boast about it on their website:
Proof: http://justthinkmedia.com/affiliates.html

More proof: http://www.findaffiliateoffers.com/index.php?function=search&search=dazzle&=#

The 2 companies are:

MarketLeverage
701 International Parkway, Ste 200
Lake Mary, FL 32746
Phone: 1-888-M-Leverage [protected])
Local Phone: [protected]
http://www.marketleverage.com/contact.php

and

Neverblue
Suite 201 - 1221 Broad Street
Victoria, B.C. V8W 2A4
Canada

Phone: +[protected]
Fax: +[protected]

Toll-Free (US & Canada):
1-877-LEAD-GEN [protected])
General Inquiries
contact@neverblue.com
Media Relations
pr@neverblue.com
Join Our Affiliate Network
affiliates@neverblue.com
http://www.neverblue.com/contact.html

Yes Dazzle White got me too. They get your credit card for a $1.95 trial and then lay it to you. I called for a return and they said they will stop charging my credit card and send the unused portion and any new received product. I will receive an E-mail within 24 hours with the info. NOT! I never got an e-mail and no Return authorization number or where to send it. Can we stop these thieves? I can't afford 80+ dollars monthly for some chicken ### pens to whiten my teeth. I have called my credit card and I am stopping any payments.
ROB-PISSED in NEW MEXICO

I have also been a victim of this 'dazzle white' scam!
I have tried calling all the phone numbers given and none of them are connecting for me! I am very frustrated as there has been over $200 of unauthorised payments being debited from my credit card! I have been to the bank and changed my credit card number and they have still managed to debit money from my new account- a number they were never given! I have now sent back all products they have sent me and enclosed a note insisting that I receive no more of the product and that my contract or order listing be canceled immediately. I never committed to any supply apart from the free trial of the product.
I am in Australia and find it very frustrating not being able to contact these thugs. I will now be canceling my credit card altogether. I do not know what to do about canceling the whole thing with this company as I fear that just sending the product back with a note is not suffice. I want my money back!

Sorry for any confusion, I didnt realize my first comment posted

No matter what happened, contact company and let them know that you were aware of the terms of enrollment, cancelled within the 14 days and were shocked you were charged further. Demand a refund and let them know if you do not receive a refund, you will be forced to file fraud chartges with the bank. They play dirty, so you play dirty, got it. They will refund. I recommend cancelling bank account after refund. It's stressful but take a deep breath and don't be too hard on yourself, it's just one of those tough lessons.

Take a deep breath and contact them saying you were aware of the conditions of the agreement, called and cancelled within the time period and that you were shocked and appaled that you were charged. Tell them that if money is not refunded that you will be forced to file fraud charges with the bank. They play dirty, so you play dirty got it! You will get your money back. After money is refunded I recommended closing bank account. I hope this helps

Interesting to notice that Shane2 has now desisted in cutting and pasting! Now the annoying b*stard realises how stupid he has been he has disapeared into the ether along with everybodys cash!

stop reading liberal-progressive CNN

Has happened to me also, this company offers a 14 days trial to there idol white tooth whitener, stating you have 14 days to cancel. On going to their online webpage Dazzle Smile to cancel my trial offer, states this option is not available. After cancelling my credit card, trying to contact them buy phone, hopeless. The only option I mangaed to actually communicate in chat was to get some person named Autumn on the Dazzel Smile web page, finally she told me I had been removed from the auto shipment programe, with conformation sent to my email. Now I have to dispute the charges in credit account. She has supplied me with an 0800 NZ number, to do this. I had sent an email days ago asking them to cancel my auto shipment and reverse the charges, only to get a reply my credit request had been denied.

You signed up for our 14 day satisfaction guarantee for a lifetime supply of the product. You had 14 days from the date of purchase to cancel the trial which you failed to do. Your credit card was charged under our terms and conditions that were clearly stated on our order form, your email receipt and packing slip, and is non-refundable.

~~ PLEASE DO NOT REPLY TO THIS EMAIL ~~

For customer service requests, shipping questions and cancellation policy please visit: http://support.healthbuy.com

"This is what I followed to cancel though stating the free trial offer cancellation option was not available ... talk about lack of communication with this company " Very difficult to get incontact with. BUYERS BEWARE

Customer Service Options

Browse Support Questions Below
Quick Find Menu: Return Product (Go to 5) Order Tracking (Go to 3A) Package Not Received (Go to 3C) Received Wrong Product or Quantity, Damaged (Go to 3D) Ordered Wrong Product (Go to 3E) Update Mailing Address, Telephone or Email (Go to 3B) Update Auto Ship Credit Card, Mailing Address (Go to 4B) Cancel Order (Go to 3F) Report Credit Card Fraud (Go to 4C) Questions about Product (Go to 6A) Lifetime Supply Offer - Ship New Supply (Go to 8)

1. Update or Cancel your Free Trial Offer (Option Not Available)
2. Update or Cancel Club Auto Shipment Discount Offer (Option Not Available)
3. To check the Tracking Status, Update or Cancel your Retail Order
A. I Want to see the Tracking Status on my Order Please allow up to 5 business days for the tracking number to appear in our system. Orders are shipped within 1-5 business days from the date of your order. Our standard ground shipping takes 3-10 business days for the continental United States. We ship all USA domestic orders via USPS (United States Postal Service) with delivery confirmation. Weekends are not considered business days.
For international orders, we ship via Federal Express. Generally international shipments take 7-21 business days from day of shipment unless customs causes a delay for some reason. Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.
Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.
Are packages shipped discretely? All our orders are shipped discretely for your privacy. We use plain brown packages, UPS or USPS priority boxes. Our shipping label shows from Online Fulfillment Center.
When your order is shipped, you will see your package tracking number via email.
B. I Want to Update the Order Address, Telephone or Email Address: Please Click Here
C. It has been over 15 days and my package has not arrived: Please Click Here
D. I Received the Wrong Product or Quantity of items in my Shipment First off, we sincerely apologize for any shipping mistakes. We have yet to find a perfect fulfillment company to handle our shipments but we work very hard with them to avoid this. Please keep the product as our gift and we will gladly replace the merchandise and pay the shipping costs. Please contact our shipping department with your invoice number and we will immediately get the proper order to you. Please Click Here
E. I ordered the wrong Product by Mistake Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.
To return the unopened product for a refund, Please Click Here F. I Want To Cancel My Order Our order process is streamlined and your order has been shipped. We have a zero cancellation policy.
To return the unopened product for a refund, Please Click Here
G. I did not place this order and it is Fraud We consider this a very serious matter. Our credit card investigation team will verify that the transaction is indeed fraud and was not ordered by you or a member of your household. Making a false claim is a criminal offense and you will be prosecuted.
Please sign the below online statement to file a claim: Under penalty of perjury, I hereby swear that the charge placed on my credit was not placed by myself or any person in my household.
*Name:
*IP: 121.72.12.229

Your sworn declaration has been submitted. Please click here to contact our Fraud Department.

4. For billing inquiries
A. To view your invoice: Please Click Here
B. Update Auto Ship Credit Card and/or mailing address: Please Click Here
C. I did not place this order and it is Fraud We consider this a very serious matter. Our credit card investigation team will verify that the transaction is indeed fraud and was not ordered by you or a member of your household. Making a false claim is a criminal offense and you will be prosecuted.
Please sign the below online statement to file a claim: Under penalty of perjury, I hereby swear that the charge placed on my credit was not placed by myself or any person in my household.
*Name:
*IP: 121.72.12.229

Your sworn declaration has been submitted. Please click here to contact our Fraud Department.

5. Return an item for a refund
Retail Order Return Policy
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase. If you purchased your merchandise through a "Buy Three, Get Three Free" or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by HealthBuy.com or GSCM fulfillment, keeping the following in mind:
You should return the item to us within 90 days of your purchase date.There is a $10.00 restocking fee for each unopened item ($5 if item was less than $20).We do not accept items back that have been opened or used. Opened Items are Non Refundable.Shipping and Handling Fees are Non Refundable.Example: If you purchase 1 bottle for the price of $39.95, and returned one unused, or unopened, bottle you would receive a refund (less the restocking fee of $10) for a net refund of $29.95.
To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your order information and explanation of the why you wish to return the product. You will recieve your RMA via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 90 day period. Health Buy reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a refund check will be issued within 30 days and an e-mail confirmation will be sent.
Click Here for RMA Request Lifetime Supply Offer Terms
This non refundable offer will allow you to order the product on a monthly basis free of charge for the rest of your life via our automated order management system located at http://www.websupportcenter.com/. Once your original purchase supply has been depleted, you will be able to request additonal supplies that will be free of charge. S/H Fees apply. If you choose to return your original purchase for any reason, your enrollment in the lifetime offer will be forfeited.

6. Questions about a Product you Purchased or are Interested in Purchasing
A. Please visit http://www.HealthBuy.com for product information and frequently asked questions.

8. Lifetime Supply Offer - Ship New Supply