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David's Bridal
David's Bridal Customer Service Phone, Email, Contacts

David's Bridal
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2.2 168 Reviews

David's Bridal Complaints Summary

50 Resolved
100 Unresolved
Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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David's Bridal reviews & complaints 168

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5:12 pm EDT
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David's Bridal Poor quality

This company tells you one thing and then delivers another. Was told to order all dresses at the same time so that the color lot would be the same. One dress arrived 3 weeks before the other 3. Also, dress quality is very poor. Zipper broken on one dress and 2 sizes to small even though the girl tried the dress on in the store for the exact size. Very poor customer service. Rude at the counter and would not listen to the bride. Glad I didn't get my bridal dress there! NEVER shop here. Will ruin your whole event.

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1:47 pm EDT
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David's Bridal Sales assoicates

i recently went to Davids Bridal for a dress for my sons wedding. When i first arrived there was only one other person in the store, no one asked if i needed help. As i was looking for a dress 3 or 4 young girls came in and the sales ladies rushed to help them as they did for 2 other women. MY HUSBAND was finding dresses and bringing them to me. This was not his job. The only time I encountered anyone was when myself and my husband finally found a dress that wasn't marked on, zipper ripped or dirty looking(worn) that i wanted to buy did a sales person ask me if needed any help. I was at the checkout counter when asked . It was too late we had been in the store for about an hour. I even called to make sure they had the style, size and color that i wanted that morning. I will not go back there for my next dress.

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Poor Real Estate Agent
Flower Mound, US
Aug 26, 2010 8:04 pm EDT

Sales Associates are inexperienced, unkbowledgeable and rude. I will never support DB again!

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12:46 am EDT
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David's Bridal David's bridal website

I ordered my toasting flutes through David's Bridal website a couple weeks ago and when they arrived via UPS they were both smashed to the point only the stems were remaining. I went back to the website to find out how to return them and I could find no information for how to return them and get my money back. Their FAQ says I need to request a return order number for my order, but there is no way to do this. On top of that, I cannot return them to the store, and I can't even find a customer service number! This is terrible! I am going to have to just go through my credit card company to dispute the charges. With only a couple of weeks before my wedding I don't think I'm going to be able to get these replaced.

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Anonymous
Chico, US
May 20, 2009 10:30 pm EDT

If you have damaged merchandise, you have to contact UPS, because they are the ones who delivered it. They will refund you.

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6:35 am EDT
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David's Bridal Do not use them

I am engaged and getting married in August 2006. I went through David's Bridal to get my gown and was very satisfied when my associate called me to tell me the gown I wanted was being discontinued and $300.00 off. I went to the store with my mother, and we were told that if we wanted to hold the dress, we must put money down. We put down close to $300.00, which we were later told will put the dress on lay-away. While reading the contract with the store manager, I was confused to the wording of the receipt. We went over it TOGETHER, and I understood that 25% of the deposit would be lost if I did not want to purchase the dress. That is also what I was told by the store manager. I asked her three times. I decided I no longer wanted that dress, so I called the store to find out what I should do. The first time I called I was told I would get in-store credit of my deposit amount. I was furious! Why would I need almost $300.00 in in-store credit? So, I called back and spoke with a manager. She told me that 25% of my deposit would be in in-store credit and the rest would be refunded to me. That is also what was explained to me at the time I signed my contract. I explained the amount I put down and my remaining balance. I was told that I would have about $70.00 in-store credit and the rest refunded. This was after her calculations. I went to the store just last night to get my refund, when I was RUDELY told that that wasn't the case. I explained to both the store manager and the assistant manager what happened, and they simply said, "Well YOU signed the contract." Not only was the manager condescending, she was rude, making snide comments to me under her breath. I took this to the Corporate level, contacting Mary Mike, who was also no help. She told me that I should have read the contract more carefully and it was basically my fault. When I told her that I was lied to, being told that I would get 25% of my deposit back, she didn't want to hear it. She told me that I could go the next level up by contacting her supervisor. She gave me an address so I could WRITE A LETTER! What century do we live in that I cannot call him?!? I asked her if she writes letters to get a hold of him, and she said rudely that she calls his secretary. So why the hell can't I call his secretary? Needless to say, I was lied to, demeaned and treated horribly once I made a complaint. DO NOT SHOP AT DAVID'S BRIDAL. I wish that I had done research first. I checked the Better Business Bureau, and there are unresolved cases such as mine, where customers were told one thing, signed the contract which is ambiguosly phrased, and when they wanted a refund they were told the same thing that I was. Please, do your research! David's Bridal is not the way to go.

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Medina Stefanski
Hartford, US
Feb 03, 2010 12:59 am EST

Is there ANY way possible to cancel an order at David's Bridal and get your money back and NOT store credit?

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7:58 pm EDT
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David's Bridal Returns

I ordered a dress online & it was too small. I have been trying to get a return item number so I can send it back & no one will give me one. I can't get anyone to call me back, or email me. They are the worst bridal store I have EVER seem! I will never order or recommend anyone order from them

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Bacon51
Benicia, US
Oct 29, 2021 5:12 pm EDT

David's Bridal in Pinole has horrible associates especially the Manager and the Store Manager ! we ordered dresses for my brothers wedding and because the wedding had to be postponed for a later date due to COVID we have to order different dresses more summery. We didn't have our original receipts but the dresses were in the original package and tags were on the dress they would not take it back because they could not be sure we wore them? What does a receipt have to do with that ?And they should be more laxed with their policies especially since COVID as well as all eight bridesmaids were willing to purchase the other dress at the store . And sometimes it is the delivery of how someone explains something to you . they were rude and condescending to say the least . Maybe this will not make a bit of difference but they lost business because we will not be buying the dresses form them and now we are stuck with the old dress.

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bobbie salina
, US
Sep 12, 2016 3:05 pm EDT

Ok, seriously trying to find a customer service link to return merchadise that arrived damaged. Not surprising, from the way the package was sent.

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Aimebaby77
Rochester, US
Feb 18, 2015 10:28 pm EST

This company makes you jump through all sorts of hoops to return an item. I will NEVER purchase anything from them again. And I never received ANYTHING with return instructions on it with my order. I was told for online orders you must go to their website and obtain a RMA # in order to receive an email that will then give you the address to mail back the dresses. I have still not received an email after a week, so I sent them an email about this, now still waiting to hear back. Not for nothing...you should be able to find the address to return items purchased online, but the address is NOWHERE to be found. Not their website OR anywhere on Google. How is that even allowed!?!?

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Sandra L. Erdice
Jamestown, US
May 24, 2010 2:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sandy Erdice
rerdice@yahoo.com

I had the same problem. I ordered a dress too small. I can't get a return sticker. There is no one to talk to. Eventually, people will get fed up with this nonsense and quiet going to David's. It's just a mater of time before people realize what a greedy selfish company this is.

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Anonymous
Chico, US
Nov 02, 2009 1:40 am EST

customerservice@dbi.com

Seriously folks, a slip of paper is mailed to you with the receipt in your package that tells you how to return items online.

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Karissa
Springfield, US
Apr 20, 2009 8:06 pm EDT

I didn't quite have the same problem, but I have had many problems with them since I bought my dress about a month ago. I don't give up until I get answers so I did some major research on them and got this information.

Michele Ansert (Head of Customer Service Dept)
Phone: [protected]
Email: mansert@dbi.com
Address:
1001 Washington St
Conshohocken PA 19428

I would keep calling and emailing until something gets resolved. Sadly thats the only way anything these days gets resolved. Good Luck!

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Kristina
Baltimore, US
Apr 09, 2009 1:04 pm EDT

I had the same problem. I ordered a dress online and they never got back to me when I tried to return it. I called and e-mail, but no one ever called. I spoke to the operator, and she said that she cannot help me because she doesn't work in customer service so I would have to leave a message and wait for someone to call me. That never happened and I sent my dress back three weeks ago. Left messages that I returned it, no one has called, the dress hasn't been mailed back to me, it has not been credited back towards my credit card- Nothing. So now I paid over 100 dollars for a dress I don't even have, paid the shipping to return it, and still am left with nothing! The worst business!

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Carol Amo
, US
Nov 30, 2017 12:56 pm EST
Replying to comment of Kristina

Same thing happened to me. I returned 2 dresses that did not fit my girls and had to buy 2 because they don't exchange merchandise. So I paid and returned for 2 that I am out the money on and bought a total of 8 dresses for 6 party wedding. They are a rip off company.

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savannah
Omaha, US
Apr 03, 2009 8:05 pm EDT

I had the same problem. I finally wrote them and said that if I did not get return authorization within the next day I would file a complaint with the Better Business Bureau. Which I was totally prepared to do. I received an email authorization in a matter of hours. Hope this helps.

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6:31 pm EDT
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David's Bridal Total nightmare - unprofessional, disrespectful and dishonest staff

Our experience with David's Bridal has been a total nightmare. The staff has been completely disrepectful, dishonest and unprofessional.
When my matron of honor went to purchase her gown, she was humilitaed due to her dress size infront of other customers. Turns out the rude person assisting us was the "manager" - or so they claim. After my matron of honor tried on the dresses, we went to order her dress and when asked the size, the "manager" stopped typing, laughed and asked "what size pants do you even wear? I think you need to go up a size or 2", we explained that she had just tried on the dresses and that was the correct size; she continued to argue with us, looking my matron of honor up and down and making facial expressions at the customers in line behind us. Finally, I asked that she continue with the transaction, she rolled her eyes at me and after everything was finished, wished us "good luck with that". My matron of honor left the store in tears, as everyone was not only looking at her, but also heard the conversation with the "manager" in regards to her weight.
When we order my maid of honors dress, we paid for it to be shipped to her house as she is not from the area. After about 6 weeks, I called the store to see the status of her order, as she still had not received it. They informed me it was never shipped out because we did not pay for it. I explained that it was paid for and they said they would have to look into it. I received a sarcastic message from the "manager" (another one, so we're told), stating that they could not find this info in their system, so I will have to come down myself and pick up the dress, as we did not pay for it and they were not going to ship it. When I could back, I spoke to the first "manager" I had dealt with and asked if I could fax over the receipt. She told me no and when I asked why, she placed me on hold and the call was disconnected. I called back and she told me that she did not have the time for me right then, so I asked for the information on the district manager, she responded "um..we really don't have one, I will give you customer service's information". I called them 12/28 and have still not received a call back. Eventually, we spoke to yet another "manager" and faxed over the receipt, and the dress was shipped (almost 2 months after it arrived at the store).
The next time, I made an appointment for another bridesmaid to get her dress, when we arrived we were informed that they did not write it in the book so we would have to wait for assistance. About an 30mins later, I walked up to the counter and asked if one of the 3 employees standing there could help. Once I explained the situation and we were ordering her dress and shoes, the "manager" (and yes, another one) told me that the shoes would be dyed & ready to be picked up when the dress came in. When the dress came in, I called to see if the shoes would be ready too, they told me I could pick up both items on 2/16. When I went to pick up the dress, the shoes were not ready. I explained the sitauation and ANOTHER "manager" told me she would have them ready on 2/18 and best of all, she explained that when I had called before, they meant that the shoes had arrived at the store not that they had been dyed. Funny, because I physically had them in my hands and brought them to the counter - I guess they shipped them out and back to themselves or something. Again, the shoes were not ready. On 3/8 I spoke to yet another "manger" - I had called and demanded to get the district manager information and this one gets on the phone. She said she would look into it and get back to me Mon or Tues. Yesterday, I still did not hear from her, so I called. The shoes were still not ready. She told me that "even if I have to dye them myself, they will be ready tonight". I called today...still not ready. She calims that I told her I am not coming to pick them up...I paid for them, why wouldn't I get them? I told her I will be there tomorrow and they need to be ready...we'll see how that goes.
On top of the shoe drama, 2 of my bridesmaids ordered their dresses on 2/9 and were told they would be in 2-4 weeks. Turns out that they will not be in until 4/10 because the store never processed the order until 2/28, which means that if they need alterations there will be a rush fee.
The whole store is a joke. It amazes me, because every person we have an issue with just so happens to be another "manager" and that they do not really have a district manager. I cannot believe that they are so unprofessional and disrespectful to their customers; especially due to the amount of business each bridal party brings to them. If you want to save yourself a headache and avoid turning into a bridezilla, STAY AWAY FROM DAVID'S BRIDAL.

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Bditty
Albert Lea, US
Apr 05, 2011 2:23 am EDT

I"m so sorry for your horrible experiance...I too just went through awful trip to the store and am very unhappy with the DIRTY dress they sold me. I'd never give them business again. I hope you're wedding went well all problems aside!

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3:48 pm EDT
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David's Bridal Delivering wrong items

I visited the David's Bridal store in Brooklyn to buy my wedding gown and other items. The consultant was helpful, but I did not realize that when she was billing me, she put in the order not the corset I tried in the shop, but a completely different model. I paid for the combined delivery of the items to my home address in a different state. A few weeks later I got an email saying that I need to pick up the corset at the store. It wasn't an option, first of all, because I am away from NY, and the corset # was different from what I tried in the shop. I called the store. First, the secretary left me on hold transfering to someone who was not picking up the phone. I hung up after 7 minutes, called again and asked her to check that someone is ready to pick up before transfering me. She tried to compain, but I knew from my visit to the shop that she is sitting literally around the corner from the associates and could just turn her head and call for them. Then I spend about 20 minutes talking to an associate. He tried to talk me into several options that required more payment, such as delivery of different packages etc. I insisted that they should send me the corset I tried in the shop, together with my dress, for which delivery I had already been charged. Finally, we agreed on these conditions and on refund of the difference in price of corset (the one they tried to push on me was more expensive).
Now, it's been two months since my visit. They delivered a box with a corset, which is neither what I tried nor the one they tried to send before. It does not fit me. I tried to find a corporate contact of David's Bridal, but they do not provide and feedback or contact forms online. I can only try to call the shop in Brooklyn again, or give up and buy the corset I wanted online, of course for an extra charge. I am very upset with this "service" of pushing on me the items I have never tried or ordered, and with the absence of contact information to get in touch with the company.

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Joe
, US
Jul 16, 2009 3:49 pm EDT

I visited the David's Bridal store in Brooklyn to buy my wedding gown and other items. The consultant was helpful, but I did not realize that when she was billing me, she put in the order not the corset I tried in the shop, but a completely different model. I paid for the combined delivery of the items to my home address in a different state. A few weeks later I got an email saying that I need to pick up the corset at the store. It wasn't an option, first of all, because I am away from NY, and the corset # was different from what I tried in the shop. I called the store. First, the secretary left me on hold transfering to someone who was not picking up the phone. I hung up after 7 minutes, called again and asked her to check that someone is ready to pick up before transfering me. She tried to compain, but I knew from my visit to the shop that she is sitting literally around the corner from the associates and could just turn her head and call for them. Then I spend about 20 minutes talking to an associate. He tried to talk me into several options that required more payment, such as delivery of different packages etc. I insisted that they should send me the corset I tried in the shop, together with my dress, for which delivery I had already been charged. Finally, we agreed on these conditions and on refund of the difference in price of corset (the one they tried to push on me was more expensive).

Now, it's been two months since my visit. They delivered a box with a corset, which is neither what I tried nor the one they tried to send before. It does not fit me. I tried to find a corporate contact of David's Bridal, but they do not provide and feedback or contact forms online. I can only try to call the shop in Brooklyn again, or give up and buy the corset I wanted online, of course for an extra charge. I am very upset with this "service" of pushing on me the items I have never tried or ordered, and with the absence of contact information to get in touch with the company.

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angelica riley
Dumas, US
Nov 02, 2009 9:05 pm EST

I ordered 3 size 12 dresses and received 3 size 22 dresses
order # is 1994835
I would appreciate if someone would contact me ASAP
to see what is going to be done about this matter
Angie Riley
contact me at
angieriley@valornet.com

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12:33 pm EST
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David's Bridal Never again!

Initially when I purchased a bridesmaid dress the girl helping me told me the hem would run $10 and the alterations would run $50. You can imagine my surprise when I took the dress in for a hem and they wanted to charge me $60. They then told me the dress didn't fit because of my bra and tried to sell me a bra for another $60. Not to mention that the sale people completely ignored me. There were approximately 8 sales people present and I was the only customer. I will never set foot in another David's Bridal again.

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David's Bridal Sleazy sales tactics

I found what I thought was the dress & veil of my dreams at the Sunset Hills location in St. Louis last Thursday. I put the dress, garment bag, veil & blusher on layaway and put down a deposit of $200 (total was about $750 with the dress and veils). The dress was very beautiful and the veil was dainty with a small edge of pretty beads very light and simple. I was kind of surprised that it was $179, but the consultant told me that is how much they run on average. So I came back on Sunday to try the dress on again with headpieces (tiaras and headbands) and to get my Maid of Honor's opinion. My consultant let me try on the headpieces with the dress but in a different size since the one I bought was on layaway. I thought that was odd because I had already put money towards it... but whatever... She also brought out a sample of the veil I had in layaway. I was very confused at first to see that it was NOT the same veil as the one I had tried on last time! It was this heavy thing with gaudy beads and tacky lace! I asked her if this was the same veil from Thursday... she double checked and said that it was indeed the same on that I had on layaway. I didn't make a fuss then but I was 99% sure it WAS NOT the same veil. IT WAS NOT MY STYLE AT ALL! Since they were very busy on Sunday and my consultant was working with about 3 other customers, I just left and went home. I compared pictures from Thursday with the ones we took that day and I confirmed it WAS NOT THE SAME VEIL! So basically I had bought something that I didn't try on. I could not believe they had done that to me! So I decided I would go back Tuesday night (Monday was a holiday) and take that veil off of Layaway. I figured I wouldn't cause a scene and I was just trying to give the consultant the benefit of the doubt thinking maybe she mixed the veils up. When I arrived I spoke with a girl named Tammy who was professional but did not seem to want to help me. I was hoping to take the veil off layaway and just put that money towards my dress. She told me that I could not do that. She said I had to pay everything off first and then I could exchange the veil for something else of equal or LESSER value. So if I couldn't find something worth $179 (cost of the veil) then I would basically LOSE money. Now why would I want to pay towards something I didn't want in the first place?!?! Or even more so something that I never even TRIED ON!?! Next she told me that if I cancel the layaway I could only cancel the entire purchase not just a portion of it. So I did. I canceled the dress and everything. To top it off she tried to tell me that I would forfeit the 25% I had put down. I had to point out that the layaway policy CLEARLY STATES that all cancellations with in 10 days entitle the buyer to a FULL refund. THANK GOODNESS I had read the policy! It's a shame they lost business over a simple matter. We were planning on outfitting our entire bridal party (12 people) plus the mother of the bride & mother of the groom through David's Bridal. We were also going to go with them for our invitations and party favors. To quantify this: They lost about $6000 over a matter of $179. What fantastic business sense they have! I was hoping to send an email to corporate but there is only a mailing address on their site and I will be sending a letter but I doubt anyone will read it. I would not recommend David's Bridal to anyone.

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Hannn
Knoxville, US
Sep 23, 2014 4:03 am EDT

Um maybe you should have gotten the point across that it wasn't the same veil. You should have showed her the pictures. Not DB's fault you couldn't put your foot down and stand up to her. Just saying.

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David's Bridal Marketing tactics

Our daughter is getting married in California and selected David's Bridal as the source of her wedding dress and wedding party dresses. My wife went into the store in Tacoma, Washington, to order her dress and they insisted on personal identifying information, even though it was a cash purchase. Shortly thereafter, we began receiving telemarketing calls from other businesses, including the Mens Wearhouse chain. We are sure that this is the source because we always insert a "time bomb" when responding to marketers or merchants, such as a mispelled word or name or some incorrect but vital information. That way we know the source of marketing we receive in violation of ethics and often law. In this case, we are on both the state and federal "do not call" lists. Today (2/11/09) we received a call from "Steve" at the David's Bridal customer relations office in Virginia, asking how their service is. When my wife relayed this information to him, he replied that it must have been a dishonest employee who sold the information to make some extra money, because David's Bridal has a policy against selling information. He said this very matter-of-factly, as though having a dishonest employee doing such things is no big deal and not unusual for this business. Also, since providing her registration information to this business in Fresno, California, our daughter has been flooded recently with spam e-mails tailored to her wedding plans. She made the mistake of providing them her e-mail address so they could contact her.

I do not recommend this outfit to anyone who does not want to be forever haunted with junk mail, spam and telemarketing calls in violation of the Telephone Consumer Protection Act.

Ted L. Bader, Hoodsport, WA

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lizlmt
Avondale, US
Mar 15, 2009 2:43 pm EDT

sorry the site is actually... http://www.davidsbridal.com/webapp/wcs/stores/servlet/PrivacyView

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lizlmt
Avondale, US
Mar 15, 2009 2:39 pm EDT

I recently received calls from Men's Wearhouse as well for tuxedo rental for my fiancee. He's in the Army so he will be wearing his military uniform so therefore neither one of us ever inquired about renting a tuxedo. I suspected them when I got the call, but never thought anything of it. Well yesterday was the tip of the iceburg when I received a call from a company called "Royal Prestige" saying that I had won some prize package with a 3-night stay at a hotel, etc... I told the girl that I never entered any contest & asked her where she received my information she could not tell me... of course not, right? She then wanted me to set up an appt. for 8:30PM at a hotel she said it was 1-hour long & that they'd try to get me out of there as fast as they could. She said there was no purchase neccesary, blah blah blah. So I set up the appt. to see what it was all about. I did not go however after having time to think it over I knew if it sounded too good to be true it probably was. Plus why would I have to go to some hotel to pick up my "prize" & why did it have to take an hour. She was also VERY persistant about me having to bring my fiancee along with me as if it was a requirement. Anyways... I did do some further research today & came across a lot of consumer complaints about this company that supposedly makes you sit thru an hour long presentation full of false claims that have no scientific backbone to them trying to sell young happy couples $2000.00 pots & pans! WHAT A DISGRACE! Ontop of that the company preys on you & pressures you to make the purchase & they even offer financing which is RIDICULOUS. For pans? WHY...How are newlyweds supposed to be able to afford pots & pans at that price! CRAZY... I then found out from some other disgruntled consumers that they never received their money back, etc... when they were not satisfied with the products they just spent their life savings on. I then found a few threads of people that said David's Bridal had allowed these people to get their grubby scamming hands on your PERSONAL & PRICATE info, HOW RUDE & SHAEFULL! I did some other digging as well & found that in fact on David's bridal website actually discloses that they are aloud to sell/rent your personally identifiable info. whether you like it or not! When we bought my dress no sales person ever told me they would do something like that. Here is the link to that very page with that horrible policy of theirs. http://www.davidsbridal.com/webapp/wcs/stores/servlet/PrivacyView. As it states verbatim from that link... David's Bridal may also choose to sell, trade or rent your personally identifiable information to third parties providing offers that we believe would be attractive to our customers. If you wish to opt out of these offers, please send an email to remove@davidsbridal.net. Please note that we are not responsible for the privacy policies or practices of these third parties.
I suggest anyone as unhappy as me write them a very forward email letting them know how you as a consumer feel, that you were never told this would happen. As a matter of fact I let them know as well that I was planning on getting my bridesmaids dresses there, but not anymore I don't want my girlfriends going through what I have. Thank God I decided not to go to that meeting who knows what I would have risked! All because David's Bridal wanted to make a quick buck off of me!

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David's Bridal Bad service and customer injured

I recently had visited two David’s Bridal stores one in Northridge, CA and one in Oxnard, CA. My first experience was not a good one to say the least. They associates were unprofessional and had no idea what they were speaking of. I ended up getting the store manager over to assist me because she actually knew the designers and had some customer service skills. I ended up purchasing a dress and had to order it for delivery in April 2009.

My second visit to David’s Bridal was the one in Oxnard, CA at Rose. That experience was such a horrible one! First when scheduling the appointment I asked the receptionist when would be a good time to come in when we could get an associate to assist us with sizes etc. I was told the best time to do this would be at the end of the day! Otherwise I would have to deal with the "party like atmosphere" basically the craziness of the associates not being able to assist you because they are assisting thousands others customers at the same time. I the bride was having to grab different color dressed and sizes for the whole wedding party. I then decided I wanted to try on the dress I purchased 2 weeks prior from the David Bridal in Northridge. The associate told me to go and take a look to see if could find the dress on the rack. I didn’t find the dress on the rack however I did find the dress on a manikin. When I asked to try it on she said that she would need to get permission. She then returned and stated that I could try it on and it would be a few minutes to get the dress. Finally after 10 minutes I was given the dress and had my sister assist me in putting the dress on. As directed by the associate I put it on over my head and when I did this I felt a sharp pain going down my left forehead and it keep on scratching me all the way to me eyelid. At that time I said OOCH what the hell is scratching me. As I looked at the dress the associate had left the large pens that had held the dress on the manikin on! This was it! I had too much and left with all my bridal party. I don’t even think anyone noticed we were gone!

I would NEVER recommend any brides going to David's Bridal for anything! The whole experience was horrible and this upsets me because this was supposed to be a special experience! I believe this establishment should be audit and I am sure you will see a lot more complaints other than mine! If I could I would cancel my dress and go elsewhere. However it is a non refund purchase.

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Anonymous
Chico, US
Apr 25, 2009 3:18 pm EDT

Well the problem with letting brides look themselves is that there is the potential of them ruining or staining the dress somehow. It's better to pin that on the associate than the customer. That's why an associate also has to help them try on the gowns.

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NewEnglandShopper
, US
Apr 25, 2009 9:23 am EDT

I don't see anything wrong with looking through the racks yourself just because you're the bride. In fact, I like the freedom of not having to try on only whatever the consultant decides to bring you. It was certainly very bad of them to have left in pins that could hurt you, but it was the mistake of one harried associate in one, clearly overcrowded, store. It should not be considered a reflection on David's as a whole franchise.
My consultant, April, in CT was wonderful! I think that the real advantage though, was that I went at a time I knew would not be busy. Later I went multiple times w/ different bridesmaids to get their opinions seperately as it fit their schedule and I always made an appt. because during evenings and weekends a store like David's certainly can't help being busy. That would mean turnign people away. If you have a job with flexible hours take advantage of that when going to David's. Also, if you live in an area with multiple David's try to pick the one that is most out of the way from the malls and main retail areas around you. It will be the least busy.

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Anonymous
Chico, US
Apr 21, 2009 1:51 am EDT

They told you it would be busy at that time you went in to the Oxnard store. It's your fault for not listening. Idiot.

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David's Bridal Discrimination

My friend is getting married in July of this year 2009. She, her mother, her physically challenged 4 year old daughter and her five bridesmaids including myself went to David's Bridal on January 25, 2009. We arrived in a positive state of mind and with high spirits this would be fun and exciting. My friends and I are not what you would consider small women - are sizes range from 6 to 22 in dresses. Everything was going smoothly, we had all tried on our dresses and the young lady who helped us was very helpful. We are boisterous ladies, some of us use colorful language but we are friendly and try get along with everyone. I noticed we were not as nicely dressed as some of the other customers with their tiny frames, colored hair, nice haircuts, expensive purses and full blown makeup several of the store representatives were giving us certain glances. My friend’s daughter was in her stroller - although she is four her medical condition does not enable her to communicate and frolic as most four year olds do. She is mostly deaf and has medical devices implanted in her head so she can distinguish sounds. Unfortunately she suffers also from a seizure disorder and communicates with sounds rather than words as her medical condition has hindered her learning process. Nonetheless she is a beautiful girl and we love her dearly but it doesn't seem some of the store employees feel the same way we do about our little angel.

My friend's daughter as any child would be did not want to stay in her stroller and became upset. I decided I would try to soothe her and picked up one of the hand mirrors customers are given to use to see what the back of their dress looks like while they are wearing it. I held it up to my friend’s daughter’s face so she could look at herself. Children’s reflexes are more quick than adult’s at times and this one no exception and my friend’s daughter grabbed the mirror and threw it on the floor. The mirror landed face down and I had a feeling it was broken. I planned to pick up the mirror and ask someone how much it would cost to replace it when a sales clerk snatched it up off the floor, made a sharp sigh and made it a point to turn it towards me while she looked away so I could see it was broken. She then walked away briskly. It was the sound she made and her mannerisms that upset me. This was the same woman who had acted in a “holier than thou” manner when we entered the store. I was upset because I felt if I were in her place I would have said “is everything okay, can I help you?” to which I would have stated “I’m afraid this mirror has been broken, how much to replace it?” But she didn’t, she scoffed and didn’t give me the respect of acknowledgement. I told the bride and the bridesmaids what happened and they were concerned. I told the girl who was helping us what happened and that I wanted a manager and she left to get her. The manager was busy ringing up other people so I waited, and waited ….and waited. I approached the woman who had taken the broken mirror and I asked her” I’m not happy with the way you handled what happened with the mirror? Why didn’t you acknowledge me?” She responded “I didn’t want anyone to get hurt.” My thought is if you want to make sure someone wasn’t hurt would you not ask “Is everyone okay?” This woman didn’t even look at me or my friends daughter she just picked it up and walked off – you would think she would have at least checked the child if she were concerned. She also added “I didn’t want you to be embarrassed” To which I answered “Embarrassed by what? Embarrassed by a child? Why would I be embarrassed by a child throwing something?” She didn’t respond she just ignored me. I got the feeling she meant embarrassed because a child like my friend’s daughter would embarrass someone – a child with a disability who grunts instead of speaking.

The store manager approached at this time and the woman didn’t have the courtesy to stay to defend herself to which the manager’s reason was she was helping other customers and this matter apparently didn’t take precedence over the sale she was trying to complete. The manager was appalling to say the least. Before she even opened her mouth I could tell by her demeanor she felt we were beneath her and had no business to question her or her employees. I advised her of the situation. She stated “I wasn’t here and neither was the girl helping you so I can’t say what happened and I’m not taking sides I am being diplomatic”. I thought to myself, are the customers not always right especially when the customers are looking to spend 1500.00 and more at your store? The manager continued: I will take the necessary measures we have in place to rectify this…” to which I stated “listen, I don’t appreciate what was done and …” to which she interrupted me stating “I told you I would do what was necessary..” to which the bride’s sister in law stated “I think she should apologize for what she did.” The manager said and mind you this was all in a condescending tone “I cannot make anyone do anything” and continued to talk even when the sister in law stated “but she’s human and she should recognize when someone has been offended “but the manager wouldn’t stop talking and at this point I stopped listening because now the manager was talking down to my friends sister in law. I looked at the store manager and stated “Why are you speaking to us as if we don’t understand you, why are you talking to us like we are stupid?” and the manager responded “I’m sorry you feel I am not talking to you in the right manner.” The manager went back to the bride’s sister in law and they proceeded to argue with one another. I asked the girl who had helped us and asked her for the corporate number, she said the store manager is the only one with it and she didn’t know how to get it. I interrupted the manager and asked her for the corporate number. She rattled of the number in a condescending, melodic tone and then I asked her for her name “My name is Dana Martin and I’m the only one with that name in this store.” I asked her for the other woman’s name to which she stated “Her name is Tina.” I asked for Tina’s last name and she said “I can’t give that out” to which I stated “You are very uncooperative.” Then I told the bride and everyone I was leaving and I would not be buying my dress here and I will tell everyone I meet to never shop at David’s Bridal. Upon leaving the store I called the corporate number and left my first vocal complaint in a voicemail as no human was available to take the call. In fact, I am writing this complaint 3 hours after the event occurred. I have yet to talk to the bride to find out what happened after I left but if she decided to continue doing business with David’s Bridal I feel so strongly about the injustice done that I will refuse to be in the wedding. I know if my friend’s and I had been more attractive and less noisy and if our little girl had been what society considers “normal” we probably would not have had this occurrence. Or maybe if the store employee and the manager had better manners and more experience in their positions they would have listened to us and apologized rather than tried to prove to us we are as dumb and unimportant as they believe we are this would not have happened.
I will never shop at David’s Bridal again. This is a shame since I am a repeat bridesmaid and I am sure there will be many times again where I need to buy a dress for the occasion.

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Anonymous
Chico, US
Nov 02, 2009 1:35 am EST

You're a psycho! Why on earth would you even give a flying ### if someone didn't "acknowledge" you when they picked up a broken hand mirror? Why the ### would you care if she didn't look at you when she picked it up, why the ### does that even matter?

And her comment about not wanting you to be embarrassed had NOTHING to do with the four-year-old.

You're also ### about how the other CUSTOMERS looked at you in the store? Lady, stop being such a ###ing egocentric! No one cares about you! The store associate didn't do anything to warrant her apologizing to you, and I'm sorry that you feel that every single ###ing person has to dote on you or else they hurt your feelings.

Of course she can't give out an employees last name? Duh? And what on earth were you going to complain about? That the store associate didn't look at you when she picked up bits of broken glass? That she didn't dote on you and kiss your ### and ask you if you were OK?

There was ZERO "injustices" done to you. Zero. You're just a psycho and I feel so sorry that that store had to deal with your crazy ###. They're LUCKY they don't have to deal with your psychotic ### anymore! And you're seriously going to refuse to be in the wedding? That's so ###ing selfish of you. And I still have no idea what you wanted the manager and associate to apologize for.

Congratulations, you're a horrible, horrible human being and there is a special place in hell reserved for you.

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lana
Calgary, CA
Mar 28, 2009 6:39 pm EDT

I have to agree with Mary on this one. You could have taken your own mirror (or something else of yours to entertain her) out for her to play with but instead you used the stores and broke it. The result is having glass everywhere where other customers can get injured from. That business had the right to be unhappy and not serve you, how would you like it if someone came to your work place and broke something and still expect to see you happy that they broke something. That never happens so take the discrimination/ handicap card and put it away because at the end of the day they had the right be pissed at you.

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Mary
Nyack, US
Feb 11, 2009 6:45 pm EST

wow maybe if you weren't such a horrible customer they wouldn't have handled it that way, don't always assume because someone in the party has a disability that the employees are discriminating because we don't appreciate you pulling the handicap card out because it's such a cop out, the fact is many people in our stores are irresponsible with their children and accidents like that happen because they're not careful, of course the manager was upset b/c they deal with horrible customers all day and rowdy children that are not behaving appropriately, would it have been better if she had picked up the mirror with a smile and said "oh thank you so much for breaking are mirror how thoughtful of you" no i don't think so b/c now there's the mess to clean up and glass and carpeting don't go well together so now other customers may complain about it or claim that theyve hurt themselves on it so now it has become a hazard on the floor, you should think next time before you assume and say something completely wrong

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David's Bridal Horrible service at not 1 but 2 locations!

I'll be in wedding number 10 in May. I'm starting to get excited about this one because the plans are coming together. The bride is letting us pick which dress we want to wear (Yay!) out of a few options that she selection. So, I've been trying to get to a David's Bridal to try one of the options on. I went to the David's Bridal in Antioch on Monday to find out that it no longer exists (Go Figure...let's just shut Antioch down why don't we?). That left me with three David's Bridals to go to - none of which are in Nashville - all of them at least 30 minutes away. *sigh*

So, I decided to go to Cool Springs to the David's Bridal. We can call this one DB1 since it's the first one I went to TODAY. I walk in and no one is sitting at the front desk. I'm weary of going into bridal shops and just roaming around because it's a specialty store. So, I wait...

And wait...

And wait...

Suddenly, this woman appears and says, "Did you need something?"

I proceed to tell her that I am in a wedding in May and I need to try on 2 dresses that the bride selected. I proceed to show her the list and she kind of waves it off. She explains that I would need to be fitted and that I may have to wait a few minutes. I told her that it was fine and asked her where the bathroom was. Despite her slight attitude, I proceed on to the bathroom and then went to the racks to try and find the dress.

The dresses were haphazardly placed on the rack but I was able to find the ones that I needed. They weren't all in my size but I picked a few as samples so that they wouldn't have to search feverishly for them. When I get to the desk, she says, "Let me see if I can find someone to help you." I said, "Great! I just thought I'd get these dresses as samples." When she returns, she says, "We're really busy right now. Is there anyway you can come back because... (AND THIS IS THE PART THAT REALLY PISSED ME OFF)...you're obviously frustrated and can't wait."

Without even pondering that she just made an assumption about me and my feelings, I said, "You know what? I'm good. I'll just go to another David's Bridal. Have a good day."

Her: Please don't leave.
Me: NO, I'M GOOD! YOU SHOULD HAVE POSTED ON YOUR WEBSITE THAT AN APPOINTMENT IS MANDATORY!

That was instance Number 1. The second instance happened 2 hours afterward the first instance. As I'm ordering my dinner, I decide to try and make an appointment at the David's Bridal in Murfreesboro for this evening. I call and make an appointment for 7PM. I get lost trying to find it but eventually found it. I was a few minutes late but I called ahead to let them know that I would be late.

I walk into the store and (again) no one was sitting at the desk. I know they must be busy. However, the girl that was walking through carrying a dress could have said, "I'll be right with you ma'am.". Keep in mind I MADE AN APPOINTMENT THIS TIME. So, I wait...

...and wait...

...and wait some more.

Finally, I decided to start walking around to see if I see anyone. I see a woman walking through the store. She was busy but caught my eye and said, "May I help you?" So, I told her the same thing I told the last woman. Being that I noticed she was busy, I said, "I'm going to go ahead and start looking for the dresses.". She said, "That's totally fine! I'll be right with you in a second!"

So, I go back into the racks. I lost the paper I had written the serial numbers on so I went back through the emails in my phone. I found the dresses and came back out to get waited on. The girl I saw earlier was having a conversation with another woman who worked there. Neither one of them acknowledged me. So, I wait...

...and wait...I move to another spot in the room...and I wait...

The girl I saw earlier was now playing on the computer. At this point, I put the dresses down on a chair and leave David's Bridal...PISSED.

When I get home, I start to search for an email address or phone number to report my complaint. They have nothing of that sort on the website. Therefore, I call the only other David's Bridal near the Nashville area to discuss the matter. While talking to the manager, I break down crying. For several reasons:

1. I feel like I've been discriminated against.
2. I just drove to 2 David's Bridals outside of Nashville.
3. It was just plain rude and uncalled for.

The woman I spoke with at Rivergate apologized repeatedly. I made an appointment with her and she promised that I would be taken care of. She stated that they will be BUSY but I will be taken care of when I come in on Saturday. She also gave me the name and number of someone to call and report this to.

All I know is, I WILL NOT be using David's Bridal when I get married. They can kiss my...

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David's Bridal Customer service

I will never refer any bride to go to Davids Bridal. I went and ordered my dress from Davids Bridal in October and was told it will be expected to arrive in about 6-8 weeks. I went to this store on three separate occasion and no one informed me that my dress has arrived. About two days ago I take the rest of my bridesmaid to get there dresses and as we were in the process of wrapping up the sales associate asks me if I would like to pick my dress up. I was puzzled because this was the first time I ever heard that my dress has arrived. So asked her when did my dress arrive and I was told it arrived in October therefore, my dress has been sitting in this shop for two months and I was never informed. Then I was told I would be contacted by one of the managers and still have not received a call but what should have I expected they let my dress sit there for two months so I knew the manager would not have called. I am still in the process of getting to the bottom of this situation but as far as there customer service they failed.

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Kristine Kos
Milwaukee, US
Nov 03, 2009 8:50 pm EST

~ p3rdyp1nkr0ses ~ I am VERY sorry you work for David's Bridal. Someday you will wake up and realize how horrible their customer service really is. I disagree with you ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

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etta
jacksonville,, US
Jul 01, 2009 12:09 pm EDT

i am a sixty-nine year old woman i have never shopped at david's before . My husband is retired army we are from California living in Jacksonville, Ar. I purchased a dress from David's I did not know there return policy.I have never tried the dress on, because my granddaughter who lives in New Orleans asked me to go to David's and purchase the dress i did.The dress cost me $200.00 dollars .I am retired.I never tried the dress on.I took the dress back to the store in North Little Rock, and refuse to take the dress back.All I want is a credit to my account.I doubt I will be in another wedding.My husband and I raised our granddaughter and put her throught college.I do not think i am asking for to much.

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p3rdyp1nkr0ses
, US
Jun 19, 2009 3:48 pm EDT

As a David's consultant, I know one of two things must be true: Either a. that your story is false, because it is against our policy all over the continental USA to hold a dress that was ordered for more than 30 days, afterwards we send it back with no chance of a refund and we do make sure we contact by email and phone to the bride and her bridesmaids that the dresses are on hold, ready to pick up, (oh, and by the way, the managers do not call the clients, the receiver/supply manager does) OR b. the store you were at was really, really lousy and did not do their job according to our by-laws, which, the very thought of, makes me sick. =)

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David's Bridal They lied about alterations!!!

Please, I'm begging you all to NOT EVER shop at David's Bridal! I wish I had researched the company more before I even wasted my time with them. OK here's the story:

I went to DB in August 08 to get a head start on my wedding planning and dress selection. I had a really nice associate (I have to give them that she was great, poor girl no longer works there so she's probably SMART!) who helped me find a gown that I LOVE! So far so good. I was told not to worry that I'm apparently a shorty and that I would definitly need the hem taken up because they offer one free alteration with the purchase of the dress and that they also clean/press the dress, do a bead check, and make sure any loose threads are taken care of. So I'm thinking GREAT, no problem cuz I'm not psycho dieting, I'll wait til the spring, get my fitting & free alteration and be on the road for one single price!

Soooo I went back in Dec 08 (wedding is in June 09) and bought the dress. I verified and was again reassurred that I get one alteration free and to call soon to make sure I get an appointment in a timely fashion. So I called today for the alteration. And the seamstress was very rude to begin with and then informed me that alterations are NOT free, not even one time, and that there is a set cost depending on your dress for whatever parts need fixing. This could add up! I was irate. I asked how much just for the hem which of course she couldn't even give me a ballpark figure. So I asked to be transferred back to the manager. They told me that they never do free alterations and that they would never have said that. So too bad for me. Now I have a non-returnable dress and I've been lied to and I'm out of $$ for dresses cuz seriouosly, I'm not rich! So I called corporate and they can do nothing or don't care. The lady (Heidi Miller) was pleasant on the phone but couldn't really do much or wouldn't or whatever. She said I have one day to return the dress & they will refund me.

So my beautiful princess dress is going back and I'm really sad about that and I have to start over. Thank god I have a few months but such such such BS! I'm so mad about this and they will lose the extra money of my 6 bridesmaids & 2 mothers (mom & mom-in-law) who will not purchase so much as a ribbon from this crappy store!

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Anonymous
Chico, US
Oct 31, 2011 5:55 am EDT

I don't know who the hell you talked to but DB has NEVER offered "one free alteration with purchase." Ever.

Besides, if this happened in 2008-09, why are you posting two years later? It's so ###ing simple... get your alterations done elsewhere. Of course, your wedding was over two years ago, so why are you posting this now? You are such an idiot... any gown you buy is going to need alterations! Especially if you're short!

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Bride in VA
Saltville, US
Jul 22, 2011 4:59 pm EDT

DB of Jacksonville, FL - Verbally assured my fiance that alterations were (FREE) including in price of dress !
Liars ! Liars ! Alterations costed more than the dress ! What a $$$ Scam $$$ !
If it is not in writting - don't believe it !

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Gin Schild
Cleveland, US
May 23, 2011 7:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased both of my daughter's dresses at David's Bridal. One in Chattanooga and one in Nashville. My oldest daughter lost weight and needed her dress taken up quite a bit. She was assured that all was well, but when she went back to get the dress just days before her wedding (May 21, 2011). It was still much too large. We literally had to pin the dress up with safety pins the day of the wedding because it was too late to do anything else about it. According to David's Bridal, she just lost more weight. Give me a break...in one week's time she lost 20 + pounds? No way, and I cannot find a place on their web sight to contact them. Think I will discourage everyone from using David's Bridal. Was not pleased at all with the total experience.

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David's Bridal Unreliable service/shady business

There are so many consumer complaints out there on David's Bridal and rightly so. If you had a good to reasonable experience with them you just hit the jack pot, because the experiance could have been unimaginably insulting and unfair.
The company's focus is on taking your money upfront without any guarantee on their merchandise, service or consumer protection.
Talk about David's Bridal's policy on ordering merchandise. You have to pay the full amount upon ordering, and by the way, all sales are final, no exchange and no refund. Wouldn't it be fair to put down half the money upon ordering and pay the rest when their service and goods are deemed fair and you actually pick-up the merchandise? Specially when their ordering system is sloppy that they frequently order wrong sizes or item.
David's bridal does not want to improve customer service, actually, they don't want to hear from you . If they did, they would list their head quarter contact information radily available to customer from their website.
David's bridal company must mistreat their employees or doesn't provide adequate training. Their sales people seem stressed, unhappy and vendictive, not exactly a wedding business attitude.
My recent experience with them were aweful and most uncomfortable, from dirty merchandise, mis-ordering and vendictive sales manager. I am glad it's over and this complaint is the last thing I would ever involve myself with them.

Read full review of David's Bridal and 1 comment
Update by consumer
Nov 26, 2008 3:34 pm EST

The store I went had the manager's discretion as their exchange and refund policy. The confusing and irregular exchange and refund policies seem so shady... Why can't they have a clear and open policies printed on the back of receipts or in the stores like any other retailers. Or matter a fact anywhere.
Also you are saying... Customers shouldn't complain even if they have horrible experiences at the David's bridal bcause first, it's their own fault mostly and second, customers should expect to get bad services at times because the stores are busy...? Justifying bad service is not a good customer service policy!
I just didn't know there is no customer rights at the David's bridal... very ususal and scary.

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Nichole
,
Nov 24, 2008 8:57 am EST

First of all, we do have a 100% gaurentee stating that nothing will leave the store less than perfect. Second of all if the dress doesn't leave the store, you can exchange and even refund it... If they told you diff, possesion is 9/10 of the law... it's in their possesion, you can get your money back... also there is a 3 day buyers remorse law... you have 3 days after pick up to return without penallty...

The reason you have to pay it all down when you order it is because there is people out there that will continue ordering just to see different colors or things like that... the whole entire store would be filled with dresses...

Next, the reason a number for a complaint department or what not is not on the website is because the stores and the website are two seperate things and are not affiliated.

And honestly, we sell millions of wedding gowns a year at just one store... think about how many stores there are in the US... add it up and subtract it from a few hundread measly complaints... many more people are satisfied than those who are not... the complaints are only MABYE 1% of all the people who shop at Davids Bridal and those 1% usually try to go way against policy or don't like our policy... if you don't like it go some where else, but don't take it out on the people who work there, even the managers becuase they didn't make the policy and can't change it! Just like any where else you shop.

And like I have said before, just because you have a bad experience with a few people at one store, don't try to take it out on all of us because there are a lot of us that do care.

ComplaintsBoard
S
9:00 am EDT

David's Bridal Dirty business

I purchased my gown without too much thought. I would be remiss if I did not say that the first idiot lies within this brain that allowed myself to be taken so foolheartedly. I'm angry that I allowed myself to be hasty even with only a month to plan a small wedding. That said, I must begin to tell the truths of what I experienced at David's Bridal.

I booked an appointment and was garciously catered to by three pleasant and charming hostesses. Dress after dress in my voluptuos size was brought before me. I scrutinized price tag after price tag. It wasn't until a beautiful $200. sale dress landed in my changing room that all begam to go amiss. It was a size too big but just like the sales women said..."that's no big deal to have taken in". The dress wasn't the only victim that would be taken in. I had to spend as much as the wedding gown in alterations. But I'll tell you what... those pleasant ladies didn't so much as nod at me after the made there sale. I couldn't get help if I laid down ont he floor and threw a tantrum. Perhaps I should have. After all the their scam continued to spread poison further... My bridesmaids dresses all fit wonderfully in the changing rooms. We were told we would have to order their dresses due to the fact that they didn't not carry a stock of them. The dresses came in a size larger although they still claimed to be the size that these women tried on. Now the same story unfolds for them... they paid comparable costs for alterations as they did for the original purchase of the dress.

The alterations lady was kind, compassionate, patient, and over worked. Nothing was ever ready on time. Talk about panic. Although she tried to soothe my nerves and was exceptionally apologetic... nothing can when you have only a month to plan and one week left until the wedding.

One of my bridesmaids had to go to the DB's at Atlantic Blvd in Jacksonville. Her alterations were done by someone plannign a freak show. That's the best way I can describe her experience. Her dress had pouches, and uneven hems. The day before the wedding she had to stay there until they got it right.

You might think that this was a one out problem. And, with every business a problem is bound to rear its ugly head from time to time but after reading all of the other complaints here within this website... We all were taken by a piss poor business. Mainly, something should be said for a business who profits off of ripping off people. Something should be done. I have just enough time on my hands to personally ensure that my experience is broadcasted in as many venues as humanly possible. No one in todays economy should allow this to happen to someone else. Nor should they have before. David's Bridal is just "Dirty Business" and there's no other way to put it.

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Update by Shannon
Oct 02, 2008 9:05 am EDT

I typed quite poorly up there. I apologize.

I wanted to summarize quickly what me and the other ladies in my party concluded.

We think they send you dresses that are bigger than what they say they are so that you will pay back in alterations. Perhaps it started as a wonderful idea for women because many regulate their weight but perhaps it has now gone too far. They make enough in alterations to keep their business up and running. They'll get you one way or another..coming or going.

I took my gown to my local tailor and showed her/told her what had been altered. She frowned at me and then with a sad voice told me she would have charged me $75. for the same alterations.

DB says they insure their alterations... What good is that when you look like hell at your wedding regardless. Sometimes it's just too late to fix the mistakes.

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Anonymous
Chico, US
Apr 08, 2009 1:01 am EDT

If it's so expensive to have alterations done there, why do it? You have the option of taking your dress somewhere else. DB doesn't force you to have your dress altered there. For DB, they can't really help it if your wedding is a month away. You have to understand, most brides get their dresses a year ahead (and sometimes more) and bridesmaids' dresses 6 months ahead.

ComplaintsBoard
J
2:32 pm EDT

David's Bridal Bad service, poor quality

The first time I went to David's Bridal I presented myself to the woman at the counter and she asked me for the bride's information. It was a whole production involving two or three sales people and they couldn't find the information for the bridal party in their system. Lucky for me I remembered the color and style of the brides maid dress that I needed to get - they should have been able to tell me this but they did not know to find the information in their system. So they put me as a separate entry in their system.

I found the dress and did a fitting. It was too big in the bust and she wanted to sew pads in it. I told her I wanted her to just take it in. She disagreed and said it would look better with the pads. I had to convince her I didn't want them and she said that she would take in the bust. So, she did the pining for the alteration as I requested.

I was required to pay before they did the alterations. When I went to pay I was standing right in front of a sales woman at the register. She was not busy except for the fact that she was chatting with the sales person and customer at the next register. I just stood there and stood there waiting to just pay. I'm sure she saw me - I was standing right in front of her and she just kept on having her conversation. And I'm not talking about waiting for a brief time, she just went on and on and ignored me. When she was finally done running her mouth, she said that she couldn't ring me up because she couldn't find me in the computer. They just entered my information in the system minutes ago! I had to wait more - just so I could pay and leave!

When I went back the second time the seamstress finally saw me she could not find my dress. They had put it in the wrong location on the rack. When she finally found it I got to try it on. I had (wrongfully)assumed that it was ridiculous to have a second fitting - if they measured me right they should have been able to do the alterations correctly. However, she never even took in the bust seams! I was speaking with a different seamstress this time (the head seamstress) and she said that I didn't ask for the bust seams to be taken in. This made me furious. I had go there a third time.

I went back for my third appointment, which I scheduled it for the first appointment of the day (I think it was noon on a Sunday). Because the store was a distance from where I live and I wasn't sure what the traffic would be like I left with ample time so that I could arrive on time. I got there early and waited for over half an hour outside their doors in the hot South Carolina heat. Evidently there was a bride that was already in getting a fitting before the store opened. The sales people saw me waiting outside. I understand that they didn't want to let me in before the store opened but, it was unfair that they let another customer in the store while I stood sweating outside.

I couldn't be seen at the time of the appointment because the bride was getting upset or something in the fitting room. I had to wait another half an hour after the scheduled time of my appointment. This was totally unfair because I was there early! They asked me to come in at a specified time and I was early but had to wait even more. They had trouble finding the dress again as I had come to expect they would. I tried it on and the seams were all crooked. I definitely did not want to come back a fourth time. I settled for the unprofessionally altered dress because it was getting too close to the wedding, I didn't want to drive all they way there again and I was afraid that they would make the dress worse. They made me sign a form saying I was satisfied with the dress, which I was definitely not - there were all sorts of bumps because of the crooked sewing! I should also mention that when they dyed the shoes they got dye all on the inside of the shoes which stained my feet. I would strongly recommend against anyone doing business with David's Bridal.

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N
2:49 pm EDT

David's Bridal All sales final and employee(s)

Wedding Gown/David's Bridal

I myself have had the worst experiences with this "All sales are final" policy place. I purchased about $1400 worth of stuff on my own not including my wedding party! Turns out me and the groom didn’t make it, so the wedding was off! Our event was set for September 6th 2008. I was not aware once you walk out that door that all sales are final, but if you have the merchandise in the store or if it hasn’t been ordered you get all your money back. IF you do happen to walk out with it you can only take it back and exchange it, what in the world do they have for me in that dollar amount? Hello! Besides that I was able for 2 of my girls from the wedding party to recover their money as for the other 2 women I took a loss on my behalf $200 and my ex the same for 2 of his on his side of the party. Not only that to top it off recently I was in a local restaurant with some friends having dinner, and I happened to notice an employee by the name of Alex, there. He you can tell was talking about me because the entire group he was with turned to look at me! Once half of his group at the table left he took it amongst himself to sit next to us! Disclosing my personal and hurtful experience to me in front of my friend stating that is policy that I can just sell it on eBay blahblah, I was so embarrassed and infuriated about that sensitive subject. I even left crying from the restaurant. I filed a complaint to a Robin Starner; she claims it will take 24hrs to investigate. Per the Attorney Gen. Here in SFNM, he says to file a harassment complaint against that individual. I feel also for that its invasion of the Privacy Act and should be reimbursed for all my money having to endure that non-sense with this lousy place to do business! I just want my money and to be on my merry way and move on from this horrifying experience of unprofessional business ethic!

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Anonymous
Chico, US
Jul 21, 2009 4:28 am EDT

First of all, it says "All Sales Are Final" on your receipt. And you have to sign it acknowledging it.

and it's not their fault that your wedding was called off. For all they know, you had the wedding early and wore the gown and want to return it.

As for the employee supposedly harassing you, yeah right. Approaching you in a restaurant is NOT harassment.

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Maria
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Sep 26, 2008 9:19 am EDT

I have to say I am pretty disgusted that anyone would approach you for any reason positive or negative outside of the store! However, it will be your word against his and as far as a lawsuit? That seems a little much, and since David's doesn't make their employees sign any kind of "HIPPA" (I know that's for health, but just ex!) really, there isn't much for the "privacy act." And you did have to sign your reciept that is a legal document stating the no refund policy, so pretty much, it sucks but Davids is a huge corporation that makes sure they have all the "t's crossed" and "i's dotted" so there isn't a whole lot to do but consider it a lesson learned and good luck selling your stuff on Ebay!

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Nichole
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Sep 12, 2008 4:55 pm EDT

Well, first of all when anybody purchases anything from DB, they have to sign the receipt stating that they know all sales are final. Also, some poeple will say that the wedding is off, however they are just trying to return their dress after the wedding so you should see it from both sides.

ComplaintsBoard
C
7:00 am EDT

David's Bridal Lousy customer service

I bought my wedding dress at the Richfield, MN store. My sister lives in Appleton, WI and will be one of my bridesmaids. She went the that store and the service was so bad. They had my wedding date off by 2 months. They acted like she didn't know what she was talking about when she told them the correct date. When the dress that she ordered came in, the called me in Mpls. instead of her and when she called them back about the dress they didn't even know that it was in and told her that they would call her back. Never called back. She went to pickup the dress that following Monday 8/11/08 and the staff still acted like they didn't know anything about the dress and made my sister repeat the same information 3 times. She finally did get her dress and shoes she ordered but the staff really didn't care one bit about helping her properly or apologizing for any errors on their part. I would not recommend going there if at all costs. I love my dress and the bridesmaid dresses are lovely, but no one should have to put up with that poor of service and attitude. I also tried to find a phone number to the main headquarters on the internet and somehow you cannot get through to a live person to lodge a complaint. How convenient for them.

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David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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- Summarize the main issue you have experienced with David's Bridal in the 'Complaint Title' section.

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Contact David's Bridal customer service

Phone numbers

1844 400 3222 +1 610-943-6529 More phone numbers

Website

www.davidsbridal.com

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