Paper Source

Went to look at wedding invites no where to sit. Standing room only and no one ask to help. $#*! show

Received someone elses address stamp. Emailed customer service and called TWICE with no response. Finally received correct stamp in the mail with no acknowledgement of the mistake. So, now I have someone elses stamp and I'm assuming they have mine with my information. Not very secure and disappointed that no one responded regarding the mistake.

We selected some invitations on the PS website and then went to the store to order.
The sakes person who helped us customize the invitation, then asked us if we wanted
Our return address on the envelop flap. We assumed this was part of ordering custom invitations. The receipt was sent to our email. When we got home and found the receipt,
We realized we paid extra not only for the printing on the envelopes but for the envelopes
Themselves! We sent done time on envelopes because we wanted a color that matched
The invitation card stock. The same color was NOT available in an envelope, which
One might expect with custom orders in a place with so many. Looks of paper and envelopes -- but we were just getting plain white envelopes. No where in the website
Is there any indication that envelopes are NOT included in the invitation price. Very
Bad and deceptive marketing I say.
Further, when online, I saw some paper I liked. All the paper was also onsale. I bought
Some with a couple other items and discovered at home looking at the receipt that I was
Charged full price. The store told me the sake was online only. But there is nothing
On the website header or by individual item prices that says on.ine only! Again,
Poor marketing!
We were not able to cancel the envelopes for the invitations unless we cancelled the
Entire order! We went in to the store to order because the website wanted to know font andsize of font and spacing etc. we just wanted what was shown on the sample, even the
Sales person had trouble entering all the info. Not an easy process! So, we left the order
But will never shop at PS again!

To whom it may concern:

I am highly disappointed with the result of my product.

I took the extra steps to customize my Puppy announcement cards so I that I would like the final product.

I have more than one complaint. Not to be that person, but in hopes your services improve.

I first off wish there was a place to right a review. I should of known better not to use your services with no reviews to see how other customers enjoyed or did not enjoy your services.

However, what I can positively share, is that you have a nice customizing utilization that is easy to use. That is one reason, I went with your company.

Attached to this email you will see 2 photos.

That extra step in making sure I would get the end product is the photo you see where I took a picture of the product on my computer to ensure it would be what showed up in the mail.

I am so thankful I took that photo.

As you can see, in the second picture, that is not what was sent to me.

The other things I found very frustrating is the "Rush Service" I ordered this product on Thursday. It was not even started until Monday. If I had know Rush Service means "whenever it is looked at" I would have definitely not used your services.

Lastly... and part of my fault for thinking I could trust you, but, the fact that I thought you would come through on your end and not ever needing to return the product or get my money back.

I am aware that it states this in check out that you can not get that feature in customizing... but now knowing you have messed up my product puts my in the position to lead everyone I know who comes near your services, to steer clear.

I am not sure if you can or will make this right.

But the 10% off, plus Rush Services truly mean absolutely nothing when you jack the customized product.

Also... for an update...

You should really have the package be track-able to the customer.

I called in to customer services to see where you were at in the process 4 days after ordering and the customer service phone line took over 15 min and I was disconnected 3 times... when I was finally connected to someone... he was the rudest boy I have ever communicated with.

Never again.

I recently bought the 2020 Page A Day Planner from Paper Source on January 2nd. Unfortunately, the store was out of stock, so the salesperson kindly ordered it online for me and had it shipped to my home. However, on January 15th, I decided to check on the status of my order and was informed that it had been cancelled due to the item being out of stock. I was never notified about the cancellation in any way, and to make matters worse, I was not refunded my money.

When I called Paper Source to inquire about the situation, the representative on the phone told me that I needed to take my receipt to the store for a refund. This was frustrating because I didn't have a physical receipt, and the digital one was not provided. I had to take time out of my busy day to find my receipt, stop at the store, explain the situation again, and then have the refund processed. It was a hassle that could have been avoided if the company had communicated with me about the cancellation and refunded my money promptly.

Overall, I was disappointed with my experience with Paper Source. It seems like the company has many issues with their inventory management and customer service. I hope they can improve their processes in the future to avoid inconveniencing their customers.

I was super excited to send my friend a personalized stamp for her engagement gift from Paper Source. However, I was disappointed with the shipping process. They got the shipping name incorrect, which caused a bit of confusion. Additionally, the gift note was placed at the bottom of the box, and my friend almost missed it completely. She didn't even know who the gift was from until she found the note.

To make matters worse, the items I sent were not gift wrapped. Instead, they just sent the gift wrap on the side with the items. I was under the impression that when they offered a gift bag with an item in my cart, they were offering to gift wrap it. However, this was not the case. It was quite disappointing to find out that they only offered a gift bag and not gift wrapping.

I even called the company to express my disappointment, but the customer service was poor. They only offered to refund me 25% off the $6 gift bag. It was not the resolution I was hoping for, and my friend even suggested that I let the company know about the issue.

Overall, I was disappointed with my experience with Paper Source. While the personalized stamp was a great gift idea, the shipping process and lack of gift wrapping options left a lot to be desired. I hope they can improve their customer service and gift wrapping options in the future.

I gotta say, I was pretty relieved when I searched up "papersource review" on Google and saw that I wasn't the only one who had a bad experience with these guys. I mean, I ordered some fancy invitations from them and they didn't even bother shipping them out on time, even though I called them up to double-check everything before I hit that "buy" button. And get this - they didn't even process my order until THREE WEEKS after I placed it! Can you believe that?

So, I was like, "screw this" and canceled my order. They told me I'd get my money back since it was their mistake, but then two weeks later, I got an email saying that "my order" had been shipped and they charged me the full amount. What the heck, right? When I called them up to complain, they said I had to return the stuff to get my refund. Like, seriously?

Honestly, if you don't want to lose your mind dealing with these guys, just steer clear of them. Trust me, it's not worth the headache.

I was on the hunt for something special to celebrate my parent's 70th wedding anniversary. My daughter-in-law, who is a wedding planner, suggested Paper Source. I was excited to check out their website and see what they had to offer. I placed my first order for invitations and was pleased with the timely delivery. However, I realized I needed more invites and decided to place another order.

I eagerly awaited my shipment, but to my dismay, it was sent back to the FedEx distribution center in an endless loop. I was frustrated and decided to call Paper Source to see what was going on. I spoke with Keith, who assured me that someone would get back to me within 24-48 hours. He also mentioned that he was processing my reprint. I waited patiently for a call back, but by Thursday, I hadn't heard anything. I decided to call back and speak with Keith again. To my surprise, he hadn't even started on my order and promised to put it in immediately.

Finally, on Monday, I received a call from a customer representative. She informed me that nothing had been done with my order and promised to process it and overnight it to me. I was relieved to hear this, but unfortunately, I didn't receive my order until Saturday. By then, the RSVP date had already passed. I was disappointed and frustrated with the whole experience.

Overall, I would not recommend ordering from Paper Source online. My experience was a mess, and I wouldn't want anyone else to go through the same thing. I have shared my experience with my friends and family, and I hope they take my advice and avoid Paper Source.

I have to say, I am not impressed with the customer service at Paper Source. I ordered my Christmas cards on the day after Thanksgiving, and it is now December 15th and I still haven't received them. I have tried to contact customer service multiple times, both by email and phone, but it has been a real struggle. I even had to wait on hold for an hour before I could speak to someone on the phone. And when I finally did get through, the lady I spoke to assured me that my cards would be delivered today. But guess what? They're not here! I am so angry and frustrated right now. I can't even get through to them on the phone anymore, and when I check my order status online, it just says "IN PROCESS". What does that even mean? My order number is *** if anyone from Paper Source is reading this. I just want my Christmas cards, is that too much to ask? I chose Paper Source because I had a good experience with them last year when I ordered through paperless post, but this year has been a nightmare. I really hope they can make this right and get my cards to me ASAP. Nobody should have to deal with this kind of terrible service during the holidays. I just want a refund and my cards, is that too much to ask?

I recently received an address stamp as a gift from Paper Source, but unfortunately, there was a small mistake made during the ordering process. The home number was supposed to be 1771, but it was submitted as 1171. It's strange because the correct mailing address was provided, but the mistake still happened. I understand that this was a mistake on the order entry, but it seems unreasonable for a company not to review orders and check for mistakes.

I reached out to customer service hoping for some sympathy, especially since this was a gift. You would think that given the small dollar amount and the fact that they should have caught such a small error, they would be willing to help. However, I was disappointed to find that they were not sympathetic at all. They informed me that they do not review any orders, and everything goes straight to production after clicking submit. They are just middlemen.

I was extremely disappointed with the lack of customer service and will never use Paper Source again. I also will not recommend them to anyone. This is why Amazon is thriving - they have excellent customer service and are willing to help their customers when mistakes happen.

Terrible customer service, I must say. I ordered some envelopes from Paper Source and they were printed incorrectly. I had to wait for over two weeks to receive the new ones, and I had to call their customer service several times to follow up on my request. The representatives were quite rude and unhelpful, and they didn't seem to know anything about my reprint request.

To make matters worse, I had paid for express shipping, but I still had to wait for weeks to receive the correct envelopes. When I finally got them, I noticed that they had been printed with two zip codes on them. I had already warned them that the excel spreadsheet deletes 0's from the beginning of zip codes, so 4-digit zip codes were printed on the envelope. Unfortunately, nobody at Paper Source seemed to have read my message or called me to clarify the issue.

When I called customer service to discuss these problems, they treated me like I was the one who had made a mistake. They didn't take any responsibility for their error, and they didn't even offer an apology for taking so long to respond to my request and my phone calls.

Overall, I was very disappointed with my experience with Paper Source. Their customer service was terrible, and their printing process was clearly flawed. I would not recommend this company to anyone who wants reliable and efficient service.

I recently had an experience with Paper Source, an online shopping company, and I have to say, it was quite frustrating. I placed an order for several items and received a confirmation that my purchase had been successful. A few days later, I was informed that my order had been shipped. However, two days after that, I received another email stating that one of the items I had ordered was not available. I was confused because if the order had already shipped, how could an item be missing?

To make matters worse, I only received one item from my order, and the FedEx tracking link provided by Paper Source showed that although a shipping label had been created, no package had been received for shipment. I tried to contact their customer service team through multiple emails and two phone calls, but it was a lengthy and frustrating process. They offered me a 20% refund for the items that had been shipped but not received, even though they had no evidence that anything had actually been shipped.

Overall, I was disappointed with my experience with Paper Source. It seems like they have some issues with their online ordering and shipping process, and their customer service team could use some improvement. I would advise others to avoid online dealings with this company to save themselves from any potential headaches.

I wish I had read these reviews before I made my purchase from Paper Source. It's been almost four weeks since I placed my order online, and I still haven't received my cards. The holidays have already passed, so I'm not sure what I'm going to do with them now. I might have to contact Paypal or VISA and ask for a charge-back since this business isn't fulfilling orders. They said they would notify me if there were any problems, but I haven't heard anything from them. The cards I ordered are now listed as "Out of Stock" on their website, so I'm guessing there is a problem.

I've tried emailing customer service twice with my order information, but I haven't received a reply. It's frustrating because I really wanted these cards, and I don't know what's going on with this company. It seems like something's not right.

Update: Finally, after waiting for what felt like forever, they contacted me and apologized for the delay. They asked if I wanted to cancel my order, but since the intended use of the cards was long past, I decided to keep them. It was about 7-10 days ago when they contacted me, and today I finally received the cards. It's been almost two months since I placed my order, but I guess they can serve as late "New Year's" cards. I'm not sure if I would have gone through the hassle of returning them and getting credit. It would have been a nightmare.

Overall, I'm not sure if I would order from Paper Source again. The delay and lack of communication were frustrating, but at least I finally received my cards. I hope they can improve their customer service in the future.

I recently made a purchase on Paper Source's website for 40 Christmas cards. However, when my package arrived, I was disappointed to find that I only received 4 individual cards. Naturally, I called their customer service to inquire about the missing items. The representative apologized for the mistake and assured me that I would receive the rest of my order the following week.

To my surprise, I received a call from Paper Source just three days later, informing me that my order had been canceled due to an error on their website. Apparently, they had mistakenly advertised a single card as a "set of 10 letterpress cards." I was understandably frustrated and asked to speak to a manager. Unfortunately, the manager simply repeated the same apology and informed me that my order had been canceled.

Feeling upset, I asked if there was anything they could do to rectify the situation. The manager offered me a 10% discount on future purchases, but when I inquired about buying more of the Christmas cards, I was told that they were no longer available. At this point, I decided to return the 4 single cards I had received. However, when I requested a prepaid return slip, I was told that it was not something they usually do.

As a customer, I was disappointed with the way Paper Source handled my order. It's frustrating to receive only a fraction of what you paid for, and even more so when the company cancels your order due to their own mistake. While I appreciate the gesture of a discount, it's not very helpful when the product is no longer available. And when it comes to returns, I believe that a company should make it as easy as possible for their customers, especially when they've made a mistake.

Overall, I don't think I'll be purchasing from Paper Source again. While their products may be of good quality, their customer service and handling of orders needs improvement.

I shop at the location on 7th Avenue in Park Slope. On Black Friday, November 26, 2021 I witnessed cashiers ask for the email addresses of the two customers ahead of me, both are white women. When it was my turn to be checked out the cashier just began scanning and right before totaling I ask, "Would you like my email address as well?", noticibly taken aback the cashier studdered "Oh, oh yes of course". Clearly some implicit bias training is needed at this location. I will no long be shopping at Paper Source

I beg you guys not to ever use this service, it will make you crazy.
The website is very glitchy and buggy, so if you use them for designing your cards, invitations or whatever else, be prepared to waste the whole day on it.
It's easier to hire a professional who will do it for you and will take less money.
I spent two days trying to upload and to design our invitations, nothing worked out because the website was constantly down. I thought that maybe I had problems with connection, but I didn't. On the next day, I decided to try again and everything was the same. I then just dropped everything and called a designer.