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Dairy Queen / tv commercial

1 United States Review updated:

I want to know why, when you advertise something on TV, why the Dairy Queens do not adhere to the ad.

We went to our local Dairy Queen to purchase two of the Peanut Buster Parfaits that you are advertising on TV. When we got there, we were told by the "kids" working there that the manager did not want to go along with the ad.

I think when a company advertises something then all of it's franchises should adhere to the advertisement. This is not the first time this has happened at this Dairy Queen.

Needless to say, we left without buying anything. Besides, where was the manager?????? Nothing but young kids in there.
Perhaps that is why service is sometimes very slow.

I hope that this problem can be corrected because we do like Dairy Queen products.

Thank you.

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  • Cu
      18th of Aug, 2008
    0 Votes

    It's difficult sometimes for every store to keep up with advertisements on TV... franchise owners have the option of adhering to certain promotions, and they do what they think is best for their store. It's unfortunate that you didn't get the product you wanted, but it would be unrealistic [and a poor business practice] to expect every store to be able to keep up with every nation-wide promotion.

  • Om
      14th of Mar, 2009
    0 Votes

    Notice the "At participating DQ restaurants" part please.

  • Kn
      27th of Sep, 2009
    0 Votes

    Ads always say participating restaurants only. Maybe you should call and confirm next time...

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