The complaint has been investigated and
resolved to the customer's satisfactionResolved Dairy Queen - Airline DR / Bossier City LA — poor customer service/incomplete preparation of food ordered
resolved to the customer's satisfaction
On 3/8/09 I visited the DQ on Airline Dr in Bossier City LA with my daughter and 3 grandchildren. There were no other customers in the restaurant when we arrived and ordered. Order consisted of 2 kids meals, 2 steakfinger baskets and 1 shrimp basket & large order of onion rings. After paying $32.00 for our order we sat down to wait, and wait, and wait, and wait some more to a total of 35 minutes. In the meantime 2 other customers came inside, ordered and received their orders to eat in. After inquiring twice our order finally came up minus the large onion rings, with no gravy in the steak finger baskets and missing the texas toast for each basket. The kids meal with the cheeseburger had meat pattie that was totally charred. When I complained about the charred meat patty and missing gravy and toast I was told that they would get another patty and take care of the missing basket items. After another 23 minute wait the new cheeseburger was brought to our table. No gravy or texas toast came to the table. When I asked to speak to the manager I waited another 15 minutes until he arrived at our table. At this time he told me the gravy machine was down so there would not be any to go with our steak baskets and he was out of texas toast & could offer us a toasted bun bottom. When I asked him why we were not told the item would be missing at the time we ordered he had no answer except that there had been a shift change and he had just come in and did not know any answers to my questions. He then offered to discount any treat we would like to order. At this point, me being the very livid and unhappy customer I told him I thought that since I had paid $32.00 for food orders for my family and did not receive even 1/2 of the order correct he sould give us a free treat. After he went back behind the counter and mulled the suggestion I had made he finally gave us 1 small dipped cone, 1 reg. cone and a small oreo mint blizzard. This DQ has just done a major inside and outside updating to the facade. They are in serious need of employee and management updating or all of the updating will have been in vain. I have lived in Bossier City 23 years and before now have loved going to DQ even tho there were some service and cleanliness problems during the years at this particular DQ and the employees changed it seemed too often. Most of the time at least they tried to be friendly and assert any problem they thought needed to be addressed. The crew that is in charge currently do not know how to deal with customers or care to take the initiative to make a customer satisfied. The public is very important to DQ at this time in the current economic state of our country. Someone in management needs to address the situation at this particular DQ or the customers will take their business elsewhere.
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