CVS
Reviews and Complaints

9/29/16 stop at cvs at 3361 market st riverside 92507 . I had a coupon that cvs gave me to buy a revlon hair color and get one free. I went to pay and the coupon was not accepted employees said that the screen from the register was change, can't override so they weren't able to enter the transaction manual and those coupon weren't accepted anymore for a policy established the prior day, why cvs give coupons and later they don't want to honor them? if they change the policy they should honor the coupons that were give it to the customers prior the change and just like that they said that it was nothing that they could do, i been coming to cvs for more than 20 years and always like it because of the deals but with this kind a changes i really considering on not going back.

9 days ago I bought kids beach bucket with showel and things inside and a ball, all of which had tags attached on but bucket was open on one side, nothing missing. My son had flu and we never took it out of car. It was bought on sale, no tags on it said final sale nor sign. I have receipt. Receipt says it can be returned by 11/11/16 with sales receipt. I had it all. Today I went to CVS and lady at register said: 90% off can't be returned. I said this was not 90% off it didn't say final sale, more like 50%. Manager stood next to her and extremely rude with major attitude (ready to attack) said: No returns, I am manager and I am telling you it's final sale now. I said but I specifically asked when I bought it and was told yes with receipt. I asked to speak to her superior which she said does not exist, she was the Boss and nothing I can do about it, so loud and rude with CVS full of customers, so it looked like a scene! I was embarrassed beyond words as bucket was $3.24 and Ball was like $1.29 or so, I do have receipt and its in same condition I bought it, in bag too with tags attached, I would have returned it same day but my son had a flu and I couldn't. Then manager starts to argue it's been over 3-4 weeks. I am telling her I bought about 9 days ago as stated on receipt. She looks at receipt and says "yeah same thing, still.. no return", this time she said it so rudely, at that moment I really didn't want money back nor bucket and ball, nothing, just the heck out of there, it was enough embarrassment for little over $4which I paid with my hard earned money, I didn't do anything wrong, I was beyond embarrassed for no reason, I left them bucket and a ball and left without refund, I didn't want anything, just wanted to leave, and needless to say I will never ever step a foot into CVS!

Purchased concealer. After a few uses, dark liquid came out. Went to local CVS. Manager did not know what it was. She called Almay. They did not know what it was. Manager told me to shake the tube. I tried, but no results.
Although I have used Almay all my life, I was needless to say, very unhappy.
I am 83 years old and deaf so did not have a chance to call before. I have not a large income and hate to disregard it and buy another brand.

Today at the CVS on Boston RD Springfield Ma store #1291, I picked up a prescription that I had to have pre Authorization, I asked if they could check on another Prescription, The tech said that my prescription was only for 30 pills. Actually my prescription that I handed them the month before was for 60 pills at 2 a day morn and night. They said I never had a script for 60 pills so i asked if they could look at the Real copy on file, , , , , , , , , never happened. This is the 4th time this year that this CVS has transcribed the wrong amount of refills from 5 to 0 or the wrong amount of pills, or that my prescription had expired. Every time they do this I have to go back to my doctor and have them fax the script to the pharmacy because they are to lazy to look up the real one on file, then they are rude about it and look at you like a drug addict wanting meds...I am going to have all my prescriptions sent to Walgreens and never go back to CVS again. I am tired of their mistakes and poor attitude...

Went to cvs advance nc store to get medication. Went to the drive through and the lady at the window her name is teresa. She talked to me like I was dirt, she said in a loud mean voice don't you have insurance, you know how much this medicine cost 389.00. I sat their and bit my tongue so I would go to her level. She was very sarcastic and being a smart #. Well I have had enough. I went to another drug store and it's not a chain store. The gerenic meds I was getting from your store was so much cheaper and I was treated like I was important and they were friendly. This store is family owned and are not price gauging on their generic medication. Your store is way too high on your generic drugs. You don't have to worry about me going into any of your stores again. And its none of your workers business whither I have insurance and they will not give me the prices of the medication again because I will not go their.

We are a physician's office who use Entyvio for our patients. We are required to use CVS Specialty pharmacy to obtain medication. An order was placed and confirmed on 8/30/16 for delivery on 9/1/16 and CVS was told patient scheduled in our office on 9/1/16. Medication was not delivered on 9/1/16. We received a call from CVS on 9/2/16 medication had not shipped yet and we could expect by Wednesday 9/7/16. At this point, the patient had already taken time off work, his ordered medication for treatment will be almost a week late. Our office called back on 9/2/16 at approximately 11:00 am and spoke with Justin, a supervisor who said he was going to try to get Entyvio to us by courier today so patient could still be treated. He said he would let us know. Called CVS back at 4:30 as no courier, no medication and no call- waiting for over 15 minutes to speak to anyone, we decided our only option to express our disappointment on CVS's lack of customer service or care for patient treatment was to file this complaint. The service on this order was awful, the customer service was worse. If we didn't HAVE to use CVS, we wouldn't.

My complaint is about disrespect, i have been a customer with cvs for about 5 years, in martin tn. I left cvs and went to Van's pharmacy in martin tn. I left because every time I had medicine filled it would take no less than an hour to fill my prescription. Cvs bought the van's pharmacy, there are a couple of older ladies that work there, they have been nothing but kind and respectful. There are a lot of new faces in the new cvs store in martin tn., the girls are so rude, the young girls are so hateful to the older workers, I was embrassed for a lady today.her name is Regina there was a young girl on the computer beside ms.regina, the girl didn't have a name tag on., Regina had to cancel the Medicare on the prescription and run it as cash.ms.Regina asked the girl for help, the young girl said "push 11 you know how" ms. Regina couldn'the get the refund to print.she asked the young girl for help, she would not help ms.Regina any futher.I got the impression that the young girls are trying to get rid of the older women that work there. They need some training in respecting the customer and their co workers. The only drug store in our town are 2 cvs 's and wal mart.it'so not like we have a lot of pharmacits to choose from. It'seems sad to think that the young girls don't want the older women there, when they need to work too.

I have use this cvs for more than 2 years. I have no problem with any of the employee's but one. I use the pharmacy on a regular basics and one employee in particular is very rude her name is tondelaya. I notice this day one but i said maybe she is having a bad day. I notice she is rude all the time. This lady never greet customer's.Right away ask for your information. I have spoke to her and she act as if the customer is bothering her. I don't want her fired but maybe she could have a training in greeting customers. I don't know if she really know how important it is to treat the customers with respect, you might want to mention it to her. I think if she do not change her behavior i will shop some other pharmacy. My bother in law is dr. Adgerson dds and his patients use your pharmacy as well. I will have to tell him how i'm treated at this pharmacy and ask him to remove his patients from your store as well. The store #1335 employee tondelaya i would like to thank you in advance looking forward to a solution regarding this issue.

I gave pharmacy clerk my prescription for 30, 10 mg tablets and my discount card. She said in a loud voice, " It is against the law to discount this medication" and I said I had received a discount for my previous order for the same medication. She said" I will not give you a discount because I will not break the law"Realizing our interaction was making a scene, I left. I went to Walgreens, they gave me a discount and cost was 1/2 of what CVS charges. I called 3 other pharmacies in our area and all said they give a discount. If clerk had said CVS does not discount this medication any longer I would have understood, saying "it was against the law" made me feel like a criminal!I have shopped at this pharmacy for many years but this kind of treatment made me change my mind

I went in to pick up my prescription that was sent to the CVS at 1361 Hylan Blvd, Staten Island NY. I was told at the pick up location to go to the drop off and ask about my prescription because it wasn't coming up.

The lady by the name of Courtney Farmer at the drop off counter was having a conversation with a white gentleman. I stood behind him on the line for 2 minutes because I thought she was filling up his prescription. I realized from their conversation, they were chatting about personal things, so I walked up closer to the the register so that she would see a customer waiting. She looked at me and continued to have her conversation with the gentleman. I tried to be really calm because I didn't want to let that stereotyping of black people being dramatic to be true. She ignored me again, I then said to her, can you please check my prescription and after that you two could continue your conversation that has nothing to do with the job. She still ignored me, when the other customers that were white began to shake their heads and say "this is unbelievable ", that's when she asked the guy if he had any prescription to drop off, she filled it in, and still kept talking to him. I have never ever felt disrespected and looked down upon at that location until I met Courtney Farmer today. No one should be ignored because they are black.

Today, 08/20/16
Cvs pharmacy 42nd st & 3rd ave nyc
Both coupon machines with signs "out of order"
All cashiers: cash only
No personal available at check out machines to assist customer (Me) with coupons.
I left this store and went to

Cvs pharmacy 3rd ave & 47th st
Had 20% off coupon for household goods but
No household goods available on shelves (Sales personnel said he was the only clerk on duty and items that were in the back would not be put on shelves until maybe tomorrow
I was able to buy items because they were not on shelves

Cvs used to be my preferred store but service has deteriorated a great deal in the past few months.

August 18, 2016. My family have been loyal customers of CVS storeid=6374 since the store opened. I understand that often they get back logged with prescriptions and people waiting for the pharmacy and that is not my complaint. However today at 5:45 pm I went into the store to buy a gallon of milk. I waited several minutes for someone to check me out and no one came, I called out and the woman standing on my side of the counter with another woman and a cell phone at the photo section finally said in a very sarcastic tone, "I'm helping someone you have to wait." I don't mind waiting for a reasonable time but this was ridiculous. I then went to the pharmacy and asked if there was anyone else in the store that could check me out at the front. The pharmacy tech looked at me like I was stupid and said that the only other person was a young man in the pharmacy who already had a line of people waiting for him. Surely a store of that size with the amount of business they do should have another clerk that can wait on customers while the only clerk is tied up in the photo department. My husband and I both have a number of prescriptions we refill every month at CVS. The local CVS we use is convenient and while Pam Cheek was the manager I never had a problem with the way I was treated by the employees. If they can't afford to take care of their patrons, I won't be able to continue shopping there.

On Tuesday, August 16, 2017, at approximately 6:15 PM, I found I'd been locked out of my online CVS account. The password I'd been using for months was now suddenly invalid. I used the recovery link and was provided with my security question. I provided the correct answer, which was summarily rejected.

I find it a convenient coincidence that I recently made complaints about CVS on three of their Facebook Pages. The previous posts have been removed from https://www.facebook.com/cvs.pharmacy.complaints/. Original complaints were removed from https://www.facebook.com/CVS-445976435485634/ and https://www.facebook.com/CVS/; second complaint on both pages not removed as it was posted as a comment to the Tuesday, August 9, 2016 post at 9:30 AM on both pages for waterproof mascara. My complaints and their responses, etc., were copied and pasted to my own Facebook page for the enlightenment of my more than 2, 400 Facebook friends.

PRIOR:

"In checking my online account to find out when to pick up my prescriptions, I see some misleading info:

"[1] Ready for Pick Up | PICK UP | September 14
[2] Scheduled for Refill | on 08/11/2016 | PICK UP | September 14
[3] Available for Renewal | on 08/11/2016 | View all prescriptions | for this medication | PICK UP | September 14

"#1 makes it appear that my prescription is ready for pick up, but that I can't do it until 09/14. #2 makes it appear that it will be filled tomorrow, but that I can't pick it up until 09/14. #3 makes it appear that it will be available to be renewed tomorrow, but I can't pick it up until 09/14.

"According to a pharmacy tech at CVS #6719, the date in September is the date these prescriptions are due to be refilled. Wouldn't it be best to clarify that so that the customers aren't being misled into believing what we see in black and white: PICK UP | September 14?"

CVS responded:

"Hi Steve! Thanks for sharing this feedback with us. Due to current privacy laws, CVS Pharmacy cannot discuss any kind of prescription transactions publicly. We would encourage you to speak to your local CVS pharmacist or you can also give our customer relations team a call at 1-800-SHOP-CVS for further assistance. Thank-you!"

I replied:

"No privacy laws have been touched. The issue is "PICK UP | [date]" being misleading into making it seem as if the date shown is the date scheduled for pick up, when it isn't. That's the issue here, not private information. Please focus on the real issue."

CVS replied:

"Okay, Steve, if you change your mind and would like to discuss HIPAA with our team members, please give us a call at (800) SHOP CVS. Good bye."

You can see how it can be frustrating with people who clearly are not paying attention to what's in black and white right in front of their very eyes.

Thank you for your patient attention,

Steven E. Morrell

Cvs pharmacy is the worst... Akron ohio on canton road...
I will never step foot into a cvs again! The pharmacy was so rude and nasty... And threatening to call police and on top banned us from their store in front of our 8 year old grandchild... All over the refill of my husbands controlled substance... The pharmacist should loss her licence and her intake clerk should be fired! Miss information and bad service and slanderous comments put into our file... Corporate office on top protects these people... They will soon find out that people will not stand for this treatment and complaints will pile in... Loss of business on their end... I will tell everyone of my experience at this store and how they turn a blind eye to peoples complaints... I am not the only one who has complained and nothing has been done... I guess this is the kind of treatment that you receive after years of spending money at their store... Shame on your practices cvs...

Store number 10267
8789 west fm 1960 bypass road
Humble, tx 77338

Linda badley 8-12-54

I have had no problems with this store until the last 3 months. I don't know what you are doing with your help but I think you choice of help in the last three months has gone to poop. a few month ago I went to pick up rx's waited 45 minutes in the drive through to get my rx and still was waiting I went in and still had to wait, today 7/28/2016 I went at 11:30 dropped off a rx to be filled and then was told if I come back at 3pm or after it would be ready, I came back at 4:30 still wasn't ready. I asked the man that waited on me if I came back at 5:3o would it be ready he said yes. I came back at 6:15 it still wasn't ready... so yes I am so angry right now, they were supposed to get all my rx's lined up so I am not going there every week 2-3 times a week you would think after 3-4 months it would be done, wrong! I think my time is a valuable as yours and I would like for these folks to get there act together. thank you.

It took 4 visits to fill a blood pressure med. then on another visit I waited in store being the only one in line while the pharmacists were gabbing and the clerk waited on 4 cars in the drive thru.

When they finally got to me they said they didn't have the Meds and I was advised to call all the stores in the area looking for it. I never had a problem with pharmacy R. My company mandates I use CVS. A far inferior store. What ever happened to if you like your pharmacy you can keep your pharmacy.

I placed an order online in June 2016. They never shipped all items that online said were available. Then shipped the wrong product. Took an hour on the phone the first time to get them to send a call tag for the wrong item. Then I had to haggle on the phone two weeks later through three different chain of commands to get my credit for that wrong item sent! Their online order process is the most unprofessional experience I've ever dealt with! I will never place an online order with them again! Unbelievable! Not worth the time... 2 hrs of on hold to fix the mistakes they made!

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June 30th 2016 Tucson AZ.

CVS Pharmacy (7901 East Golf Links Road, Tucson, AZ 85730)

I Was Sentenced, a long time customer to 72 hours of stress, withdrawals and pain by CVS

not filling and refusing to fill prescription even with my Doctors approval that was called in for my prescription on June 30th 2016.

On 06/27/16. I call My Doctor they say never heard from pharmacy they in turn call pharmacy to OK prescription.

On 06/30/2016 pharmacy calls me tells me they cannot fill my prescription until 07/03/2016 because I should have 2 more pills from my last prescription left ( last scrip was for 90 days and the dosage is very small). I tell her that I did not empty the bottle and count them when I got the script they must have shorted me two pills. I asked what am I suppose to do for the next 72 hours before I will have a pill to take on Sunday night at 9:30 the time that I take my one pill each night the pill makes my mind slow down and then I am able to sleep.( I am 65 years old, have never abused or used any kind of drugs. Her reply was you are missing 2 pills she cannot refill till Sunday July the 3rd its my Problem not hers. She made me feel like I took the two pills stood on the corner and sold them like a drug dealer, I believe they shorted me the 2 pills. On Thursday night I took my last pill By Friday night 9:30 pm it had been 24 hours since my last pill. With no pill to take I was on my way to many hours without sleep. By Saturday afternoon I was tired cant sleep and withdrawals were starting to happen my body hurt, my head everywhere hurt. Without sleep I could not eat like I do in my regular routine I tried but diarrhea started and I started to o really feel deprived and confused with where I was and what I was doing. By Saturday evening at 9:30 and looking at a long night ahead I found some over the counter sleeping pills and decided I had no choice but to try them along with a muscle relaxer(it did not work just made things worse). It is now Sunday Morning 07/03/2016 and I am still awake and am still 12 hours away from 9:30 pm when I can take my next pill and hopefully get to go to sleep, providing the Pharmacy has them ready. Monday is July the 4th our 45th wedding anniversary. I hope by then I am feeling better, we canceled our trip to Vegas and will be staying home. Today if I get my prescription filled I will ask them to open them and count each pill so I know I wont have to go through this again. eMy plans on Wednesday my Doctor will b back in her office and I will try and make an appointment with her to make sure I am OK with the stress which I am suppose to avoids at all cost I do not want to take the chance of a possible stoke happening again, Then I plan to contact an attorney and see if I have any grounds to make this big pharmacy that play God with peoples lives pay for the pain I have gone through in the last 72 hours. I will be giving a copy of this letter to the manager of the pharmacy today and will email a copy to the corporate office, Better Business Office, and posting this on social media.(Face book. Twitter. ect.) I strongly recommend to all my senior citizen friends to avoid using CVS. They only care about your money not their customers. Ok just got call from CVS 10:am Sunday morning saying my prescription can not be filled until July 31st. Went there pissed they filled the prescription. I had them count the pills. For 25 years I was an entertainer and well know personality I told the young lady I will be contacting the news stations, newspapers, ect so that this story would go out nationwide and local as much as I can make it happen. I set here dazed that this large company would treat a long time customer in this manner. Whoever it was that talked to me on Thursday should be released of her duty, your company is here to serve me and the public not to play God with my life or anyone else. I will never use CVS again and will never recommend them to anyone, I will make a point to alert everyone awful way you treat your customers. Kennith Tackett

I had to go to the emergency room at West Kendall Baptist Emergency Department where I was taken by Miami-Dade County
EMT personnel with a badly locked knee. The attending physician prescribed Percocet 5mg/325mg every 6 hours, (10).
The prescription was written by Anay Castro, DEA # [protected].
The prescription was refused by the CVS pharmacist! When I asked why he stated something about there being a problem with the prescribing physician and said RUDELY that he could not provide any further information.
My husband complained to the store manager who said something about drug interactioins and it was for my protection BUT the assistant pharmacist told us candidly, until she was told to hush by the rude pharmacist who threw a prescription at her that too many drug abusers trying to buy drugs such as percocet at that particular store...So rather than call the hospital to verify the prescription we were profiled and refused the meds.
We bought the Ibuprofen also on the doctor's prescription and went across the street to Walgreen's Pharmacy where the prescription for Percocet was filled with no issues, no rudeness, and a smile.
I'll transfer my monthly prescriptions on Monday and make sure to inform family and friends why I will no longer be a CVS customer

This is the letter I had sent to the cooperation... Date of incident May 23, 2016...
Let me discuss my recent trip to CVS, needless to say, I am NOT a HAPPY customer! I wanted to do photos and receive them in seconds but a cashier told me it would take awhile due to a large order. No problem, thank you for the heads up. I ended up doing the one hour photos. So I finished my errands and went back before my doctors appointment (which I ended up being late for due to this problem) and handed the cashier my slip. This was the same cashier who told me earlier that they had a large order before me. The cashier told me she couldn't find my photos. She called the manager over because he had the order up on the screen earlier. Cashier looked through the large order of photos and couldn't find mine. They called over the other two cashiers working as well at this point. All are going through the large order and my photos are no where to be found! The manager reprints my photos and said I know they printed but don't know where they are. One cashier fesses up and said someone picked up a small order from today of 29 pictures. No one looked through the pictures. The manager stated that they must have the missing pictures. He called the customer and left a voicemail. Now what I am EXTREMELY concerned about is that every single photo was of my 2 month old daughter, that I don't even post pictures on social media, and now a complete STRANGER has pictures of my VERY young daughter! I'm also concerned about if this STRANGER notices they have these pictures, what will they do with them? Just throw them out, so another person can see them? My husband and I are debating if we want to sue, because this is very serious. We are talking about a 2 month old subjected to harm! This could have and should have been avoided. I am extremely livid about this situation!