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CVS Pharmacy / CVS Health / employee located at cvs pharmacy in target, auburn, ca

1 Grass Valley, CA, United States

I currently work for a pharmacy and have run into a major issue with one of the employees within this last week. Her name is rachel and she was last spoken to on 1/15 at 10:40 am regarding a request to cancel a prescription as a pt was waiting at our pharmacy. I got the same response from her as i have last week regarding two separate occasions for prescription transfers, "that the provider needs to stop sending prescriptions 'accidentally' as it is very annoying and time consuming." previous incidents occurred on 1/11, /1/8 and 1/7.

I have worked for cvs pharmacy for quite a few years before the company i am at now. Never have i ran into an issue with any pharmacy with any worker being nearly as rude. We can understand locations get busy and the request for their assistance regardless of what the issue is (prescription transfer, cancellations by a physician, etc) is expected as a courtesy at their convenience. A simple "it will take me some time" will suffice as an answer. However the extremely rude rant that rachel does every single time the two pharmacies i work for and our sister locations have called is completely unacceptable and unprofessional. Not only have we run into complaints by our fellow co-workers, but by mutual patients in which they have wished to transfer their prescriptions to us (almost on average 30 minutes out of their way) - solely because of this employee.

Please address this issue as soon as possible. This employee has gotten way out of hand within this past month. Thank you. The details for the store she is located at are as follows:

cvs pharmacy in target
2700 bell road
auburn, ca 95603
(ph: [protected])

  • Updated by cm2767, Jan 15, 2019

    Having issues filing complaints

Cm
Jan 15, 2019

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