CSN Stores — Bad Customer Service, Slow Delivery
NEVER EVER AGAIN - Shipment to Canada was a nightmare.
Was a Christmas Gift!!!
Ordered Nov 16 with a ship date of Nov 23
Screw up at CSN therefore did not ship until Dec 3 (if I had not called they would not have known)
Dec 5 arrives in Indiana via Home Direct
Sits in Indiana until Dec 15 because Home Direct overloaded truck so pulled my package & did not bother to notify my of change
Expected arrival Dec 18
Dec 18 called to find out the shipment was in Toronto yesterday and won't be shipped from TO to Calgary until Dec 22 (Tues) and won't be delivered to our home until Dec 29
Merry Frickin' Christmas
CSN Stores CSR's told different stories depending on who you talked to
Home Direct told different stories depending on who you talked to
CSN won't let me cancel the order and I have to return it at my cost.
Wrote to Mr Drappi CSN Director Customer Service
Wrote to Michele So, Director Home Direct Customer Service.
Will be curious to see if anyone responds
FYI - also ordered a bed frame which CSN shipped to the wrong address and I had to pay my own shipping to get it here before Christmas. AND it was damanged
NEVER EVER AGAIN, especially if you reside in Canada
Should have checked the internet for reviews - knew it was too good to be true!!
CSN / Home Direct - feel free to contact me!!!
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