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Costco Citi Visa / card service

1 United States Review updated:

Incident date 10/23, 10/24/2016.
During travel to Texas, two credit card transactions were refused, while a large transaction at Costco, San Antonio was approved. On returning home, I received mail and telephonic information that I must call to take a " block "off the card. On calling I was told that I must notify the card company if I planned to use the card away from home. I could not obtain a mileage radius. I then explained that a Costco charge from the same geographical area had been accepted and was told "...well, that's Costco...".
Since having my card "restored", I have been frequently been having to provide additional proof before the card is accepted.
Overall, I rate the service as very poor; not even close to expected Costco standards.
I was told by citi Visa that their policy was set, and it would no good to complain to Costco, since they handled those complaints.
It's nice to use one "main" card. Unfortunately, I will now need a different card as backup when I leave town.

St
Nov 17, 2016
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Comments

  • Po
      17th of Nov, 2016
    0 Votes

    It is actually rather common for a credit card company to deny transactions that are outside of your state. This is in place to prevent fraud. Typically credit card companies just recommend you call them prior to the transactions to let them know you will be traveling.

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