Consumers Energy / over charges
I divorced my husband and moved out of the house in End of May 09'. I rented a little apartment and had the power transferred out of my name at the marrital house and turned on in his name. I paid the bill current to do so. Seems as though all went smoothly. The power was turned on in my new apartment. I paid my bills. Then in mid March I received a letter from Consumers Energy transfer department stating that a past due amount was going to be added to my current bill. I called to find out the details. I have spoke with 5 different representatives total now. The first 3 gave me completely different stories. One told me it was a bill from 2007, another told me they have no record of having the service switched from my name to my ex-husbands name. Now they state that the bill was transfered out of my name in late July 09'. Now they did transfer the debt (That I was never notified about other than the transfer notice) to my current account and the stated amount is different than the transfer amount. It is 70$ more!! When I brought this to there attention they said that in between the time I was sent to collections more debt had accumulated. How could more debt accumulate? So this bogus debt was sent to collections but the power was not turned off? Do service provided sent you to collections and still provide you service? This whole thing doesn’t make sense. It seems like consumers is just finding a way to screw me and I have no recourse on their monopoly!!! I feel Consumers should be audited!! And I would join in the attempt to prove consumers fraud!
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